2012 TOYOTA PRIUS Complaints

TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE SPUN AROUND AND ROLLED OVER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A HEAD CONCUSSION AND A BULGING DISK IN HIS BACK INJURY. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V014000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE CONTACT MENTIONED THAT THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 5,000.

DRIVING THE INTERSTATE AT 65 MPH THE ENGINE STOPPED - WITH NO WARNING OF ANY KIND, THE AIR, DASH LIGHTS, RADIO, ETC ALL CONTINUED TO WORK. WE COASTED TO THE SIDE OF THE ROAD & RESTARTED THE ENGINE. WE PURCHASED NEW & HAD ALL THE REQUIRED MAINTENANCE DONE AT THE TOYOTA DEALERSHIP. WE LEARNED OF A RECALL ON THE NEWS IN FEBRUARY & TOOK THE CAR IN FOR THE REPAIR. (A SOFTWARE PROBLEM RELATED TO THE CAR ENGINE STOPPING WHILE DRIVING) WHEN WE LEARNED OF THE RECALL WE REMEMBERED THIS HAD HAPPENED TO US ABOUT A MONTH EARLIER, AGAIN, ON THE INTERSTATE AT 65 MPH & THOUGHT IT WAS JUST A FLUKE AT THE TIME. WE WERE VERY UPSET WHEN THIS LATEST INCIDENT HAPPENED AFTER HAVING THE RECALL REPAIR DONE ON THE CAR & HAVING DRIVEN A FEW THOUSAND MILES BETWEEN INCIDENTS. WE DROVE THE CAR DIRECTLY TO OUR DEALER'S SERVICE DEPT AND REPORTED THESE FACTS TO THE SERVICE MANAGER. THEY IMMEDIATELY TOOK IT IN AND TRIED TO DETECT ANY EVIDENCE OF THE INCIDENT. THEY TOLD US THAT THEY ALSO CONTACTED TOYOTA CORPORATE TECHNICAL SERVICES FOR ASSISTANCE. THEY WERE NOT ABLE TO FIND ANY EVIDENCE OF THE INCIDENT. AS WE ARE NOW AFRAID TO DRIVE THE CAR, THEY GAVE US A CAR TO DRIVE UNTIL THE PROBLEM COULD BE RESOLVED. WE DON'T WANT TO SEE THIS CAR SOLD TO AN UNSUSPECTING DRIVER. WE FEEL THIS IS A LIFE THREATENING DEFECT AND TOYOTA SHOULD REPURCHASE THE CAR FROM US AT A FAIR VALUE SO THAT WE COULD REPLACE IT WITH ANOTHER CAR. WE CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER YESTERDAY BY PHONE AND FILED A FORMAL COMPLAINT, THEY OPENED A FILE AND GAVE US A CASE NUMBER. TODAY WE WERE CONTACTED BY PHONE BY A TOYOTA REGIONAL ANALYST AND WERE TOLD THAT SINCE THEY CANNOT FIND ANY EVIDENCE OF THE INCIDENT BY USING THEIR COMPUTER SYSTEM WE WOULD NEED TO FILE A LEMON LAW COMPLAINT. WE TOLD HIM THAT WE EXPECT TOYOTA TO RESOLVE OUR ISSUE - WE SHOULD NOT HAVE TO PROVE THE DEFECT. HELP. *TR

I WAS TRAVELING ABOUT 20 MILES AN HOUR DURING TRAFFIC HOUR WHEN I SAW THE CAR STOPPED IN FRONT OF ME. I HAD AT LEAST 4 CAR DISTANCE WHEN I APPLIED BRAKES. NORMALLY, I CAN FEEL THE SEAT BELT TIGHTEN, CARS JERKING OR SHAKE DUE TO ANTI-LOCK BRAKE WHEN YOU STEP ON THE BRAKE HARD. BUT THIS TIME, I DID NOT FEEL THE CAR SLOW DOWN WHEN I STEPPED ON BRAKE ALL THE WAY DOWN, IT CONTINUE TO CRUISE A LITTLE BEFORE IT SLOW DOWN, BUT BY THEN, I HAVE ALREADY HIT THE CAR IN FRONT OF ME. THIS CAR WAS SERVICED REGULARLY, DURING MY LAST VISIT 3 WEEKS AGO, I WAS NOTIFIED THAT MY CAR IS ON THE RECALL LIST FOR SOFTWARE UPDATE. *TR

TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, HE LOST CONTROL OF THE VEHICLE AND CRASHED. THE CONTACT COULD NOT RECALL WHAT THEY CRASHED INTO. UPON IMPACT THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC WHERE THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 43,230.

WHEN STEPPING ON THE BRAKES DURING WEST WEATHER (MOISTURE IN THE BRAKES) THE REAR WHEELS LOCK UP FOR A SPLIT SECOND EVERY TIME. WHEN IT IS DRY IT DOESN'T LOCK UP BUT STILL HITS HARD.

I WAS COMPLETING PARKING THE CAR IN A HEAD-IN PARKING SPACE IN A PARKING LOT. WITH MY FOOT ON THE BRAKE, THE CAR EXPERIENCED UNINTENDED SUDDEN ACCELERATION. THE CAR JUMPED A CONCRETE SIDEWALK, CROSSED THE 6-8 FOOT WIDE SIDEWALK, AND CRASHED INTO A METAL SECURITY FENCE. *JS

CAR IN FRONT SLOWED THEN STOPPED QUICKLY AS THE CAR AHEAD OF IT ATTEMPTED TO USE THE MIDDLE LANE IMPROPERLY (NOT A TURN LANE AT THAT TIME), NOT MOVING FULLY NOR QUICKLY INTO THE LANE. CAR IN FRONT STOPPED. APPLIED BRAKES IMMEDIATELY TO THE PRIUS C TO SLOW, THEN ADDED ONE RAPID PUMP, AND ULTIMATELY PUSHED THE PEDAL TO THE FLOOR. THE PRIUS DID LITTLE MORE THAN SLOW (WITHOUT EVEN A JOLT FROM THE FIRM APPLICATION OF THE BRAKES), CAUSING A CRASH INTO THE REAR OF THE CAR IN FRONT AND SIGNIFICANT DAMAGE TO THE ENTIRE FRONT END. NO AIRBAG DEPLOYMENT. *JS

TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE WAS CRASHED INTO FROM THE REAR. THE DRIVER ATTEMPTED TO ENGAGE THE BRAKES HOWEVER, THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE DRIVER CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 60,000.

I PULLED UP TO A CAR WASH AND ONCE I WAS ON THE TRACK I TRIED TO PUT THE VEHICLE INTO NEUTRAL AND IT WOULD NOT WORK. THE AUTOMATIC CAR WASH TRACK STARTED TO TRY TO PULL THE VEHICLE FORWARD. AS IM FRANTICALLY TRYING TO MAKE IT GO INTO NEUTRAL, THE VEHICLE STARTED TO HOP OFF THE TRACK AND WAS GETTING VIOLENTLY THRASHED AROUND AS IT WAS GETTING PULLED FORWARD CAUSING THE PERSON RUNNING THE WASH TO HAVE TO MANUALLY HIT A PANIC BUTTON TO STOP IT. FORTUNATELY THERE WAS NO DAMAGE TO EITHER THE VEHICLE OR THE CAR WASH BUT IT IS VERY DISTURBING THAT IT WOULD NOT WORK. IT TOOK SEVERAL EMPLOYEES TO BE ABLE TO FIGURE OUT HOW IT WORKED. IT SHOULD BE SIMPLE... IT'S NOT!!! WAY TO COMPLICATED AND I'M STILL NOT 100% SURE AFTER TRYING TO PUT IT IN NEUTRAL HOW IT WORKS. IT JUST SOMETIMES WILL GO INTO NEUTRAL AFTER TRYING IT OVER AND OVER....VERY UNSAFE. *TR