2018 TOYOTA RAV4 Complaints

WE WERE RETURNING FROM DAYTONA BEACH, FL ON 09/26/2018 AND APPROX. 20 MILES FROM WARNER ROBBINS, GA WHEN WE HEARD WHAT SOUNDED LIKE A GUNSHOT. WE WERE ON THE INTERSTATE IN MILD TRAFFIC WITH TEMPERATURE IN 80'S AND OVERCAST. WE SAW NOTHING HIT OUR CAR AND NO BULLET HOLES, BUT KNEW THEIR WAS A LOT OF NOISE AND SOMETHING WAS WRONG. WE PULLED BACK THE COVER ON OUR SUN ROOF AND SAW THE GLASS WAS SHATTERED AND RAISED UPWARD. IT HAD EXPLODED. WE WENT TO THE DEALER IN WARNER ROBBINS AND THEY SAID IT LOOKED LIKE IT COULD HAVE BEEN A SMALL CRACK IN THE GLASS. A DEFECT. THEY VACUUMED OUT THE GLASS AND COVERED IT WITH CARDBOARD, PLASTIC GARBAGE BAGS AND PUT MASKING TAPE ALL AROUND IT TO PROTECT US. (THEY OF COURSE DID NOT HAVE THE PART.) THE HOTEL THERE ALLOWED US TO PARK UNDER THEIR ENTRANCE WHICH WAS COVERED AS IT WAS BEGINNING TO RAIN. ON 09/27/2018 AS SOON AS WE GOT HOME TO NASHVILLE, TN WE WENT TO THE DEALER WE HAD PURCHASED THIS CAR FROM ONLY 4 MONTHS EARLIER ON 06/02/2018. THEY HAVE REFUSED OUR CLAIM. WE DON'T THINK THIS IS FAIR SINCE WE DIDN'T CAUSE THIS, BUT THAT SEEMS TO BE SOP IN THESE CASES.

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. THE CONTACT COMPLAINED ABOUT A DESIGN FLAW WITH THE VEHICLE. WHILE DRIVING IN THE FOG, THE LOW BEAM HEADLIGHTS REFLECTED LIGHT BACK, WHICH BLINDED THE DRIVER AND MADE IT IMPOSSIBLE TO SEE AT NIGHT. THE VEHICLE WAS TAKEN TO TOYOTA OF POWAY (858-486-2900, LOCATED AT 13631 POWAY RD, POWAY, CA 92064) WHERE THE LIGHTS WERE CHECKED. THE TECHNICIAN STATED THAT NO ADJUSTMENT WAS NEEDED AND THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

THE BUZZER VOLUME ALERTING THE DRIVER OF CROSSING A LINE IN THE LANE DEPARTURE FEATURE IS SO LOW IT CANNOT ALWAYS BE HEARD. TOYOTA STATES THE VOLUME CANNOT BE INCREASED.

WHILE DRIVING ON SATURDAY MORNING 9/29/18, I STOPPED AT A STOP LIGHT AND MY 2018 TOYOTA RAV4 LOST ALL ENGINE POWER WHILE IN TRAFFIC. THE COMPUTER VIDEO SCREEN SHOWED THE MESSAGE "CHARGING SYSTEM FAILURE\MALFUNCTION". I THEN ATTEMPTED TO RESTART THE VEHICLE AND IT DID NOT CRANK OVER, I WAITED A FEW SECONDS, MADE ANOTHER ATTEMPT , THE VEHICLE STARTED. I PULLED OVER AND PARKED THE VEHICLE, LOOKED UP THE ERROR MESSAGE IN THE CAR MANUAL AND IT INSTRUCTED ME THAT IT WAS A SERIOUS PROBLEM AND TO TAKE THE VEHICLE IMMEDIATELY TO THE NEAREST TOYOTA DEALER. I THEN TOOK THE VEHICLE TO MY LOCAL DEALER, THEY RAN A VEHICLE DIAGNOSTIC REPORT, THEY FOUND NO ERROR MESSAGES OR VOLTAGE PROBLEMS WITH THE VEHICLE. THEY OFFERED NO REASON FOR THE LOSS OF VEHICLE POWER. THE SERVICE MANAGER STATED THAT THEY COULD ONLY DIAGNOSE THE VEHICLE SO FAR AND THAT THEY WOULD NEED "CORPORATE" TO SEND SOMEONE OUT TO DO FURTHER DIAGNOSTICS ON THE BLACK BOX. ON 10/1/18, I OPENED A PROBLEM REPORT WITH TOYOTA USA AND WAS GIVEN A CASE#. .

MY 2018 RAV4 IS EQUIPPED WITH DYNAMIC RADAR CRUISE CONTROL, A FEATURE WHICH I LIKE VERY MUCH LIKE WHEN TRAVELING ON INTERSTATE HIGHWAYS. THIS FEATURE AUTOMATICALLY DECELERATES MY VEHICLE TO MATCH THE SPEED OF THE VEHICLE AHEAD AND KEEPS YOU FOLLOWING AT A SAFE DISTANCE. HOWEVER, THE SAFETY ISSUE I HAVE DISCOVERED IS THAT WHEN THE VEHICLE AUTOMATICALLY DECELERATES, IT APPARENTLY DOES NOT ACTIVATE THE BRAKE LIGHTS AND THE VEHICLE BEHIND YOU IS NOT WARNED THAT YOU ARE SLOWING DOWN. TWICE IN THE FIRST COUPLE MONTHS OF OWNING THIS VEHICLE, WHILE TRAVELING ON RELATIVELY STRAIGHT, FLAT, INTERSTATE HIGHWAYS, I HAD THE DYNAMIC RADAR CRUISE CONTROL ENGAGED AND THE VEHICLE IN FRONT OF ME REDUCED SPEED FAIRLY QUICKLY (FROM APPROXIMATELY 65 TO 45MPH) DUE TO ROAD CONSTRUCTION. MY VEHICLE AUTOMATICALLY SLOWED ACCORDINGLY, BUT THE VEHICLE BEHIND ME DID NOT REALIZE I WAS SLOWING DOWN BECAUSE MY BRAKE LIGHTS DID NOT ACTIVATE AND I WAS VERY NEARLY REAR ENDED. FORTUNATELY, SERIOUS ACCIDENTS WERE NARROWLY AVOIDED IN BOTH THESE INCIDENTS. I BELIEVE THE DYNAMIC RADAR CRUISE CONTROL FEATURE IS VERY GOOD, VERY USEFUL FEATURE; HOWEVER, THE SYSTEM MUST BE MODIFIED TO ACTIVATE THE BRAKE LIGHTS WHEN THE VEHICLE AUTOMATICALLY DECELERATES. ONE OF THE INCIDENTS OCCURRED IN JULY, 2018, AND THE OTHER IN AUGUST, 2018. I HAVE DISCUSSED THE ISSUE WITH OUR LOCAL TOYOTA DEALER AND ALSO WITH THE TOYOTA CUSTOMER EXPERIENCE CENTER (800 331-4331). THE LATTER ESTABLISHED A CASE NUMBER (1809280901). I WISH TO ENSURE APPROPRIATE FOLLOW-UP OCCURS TO CORRECT THIS SAFETY ISSUE.

PURCHASED 2018 RAV 4 ADVENTURE THREE DAY'S AGO AND IT IS IMPOSSIBLE TO DRIVE AT NIGHT ON A ROAD WITH NO OTHER AVAILABLE LIGHTING. EXTREMELY DANGEROUS. IT APPEARS AS THOUGH A VEIL COVERS 1/2 TO 2/3 OF WINDSHIELD MAKING VISIBILITY NEARLY IMPOSSIBLE. THE BEAM ANGLE OF THE HEADLIGHTS BARELY COVER THE ROAD IN FRONT OF YOU AND NOTHING ABOVE THE HEIGHT OF THE VEHICLE HOOD. YOU CAN SEE NOTHING IN FRONT OF YOU AND EVEN LESS ON THE SIDES OF THE ROAD.CHANGING THE SETTING FROM AUTO, ON AND HIGH BEAM TO NOT CHANGE RESULT. I WANT TO RETURN THE VEHICLE. THERE IS NO POINT IN HAVING A VEHICLE YOU CAN ONLY DRIVE DURING THE DAY. EXTREMELY DANGEROUS AND VERY DISAPPOINTING! I HOPE NO ONE SUFFERS INJURY OR DEATH AS A RESULT OF THIS POOR DESIGN.

TOYOTA RAV 4 ACCELERATES ON IT'S OWN WHILE DRIVING I BROUGHT IT BACK TO DEALERSHIP AND I WAS TOLD THAT THE COMPUTER SHOWS THAT IT DIDN'T ACCELERATE ON IT'S OWN. IT HAS HAPPENED TWO MORE TIMES THE LATEST WAS TODAY SEPT 24. I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY FAMILY AND OTHER DRIVER BECAUSE ONCE IT TOOK ME THR A RED LIGHT A D TODAY I ALMOST HIT A TREE.

MY RAV4 HAS VERY POOR LIGHTING AT NIGHT MAKING IT HARD TO SEE THE LINES ON THE ROAD. I JUST BOUGHT THIS VEHICLE NEW A FEW DAYS AGO BUT THE DEALERSHIP SAYS THAT THEY CANNOT FIND ANY DEFECTS WITH THE HEAD LIGHT BUT DOES AGREE THE LIGHT OUTPUT IS POOR.

TOYOTA LOST TRACK OF WHERE VIN IS AT, THEN WHO HAS KEYS ECT, HAVING LAW ENFORCEMENT INVESTIGATE

THE VEHICLE BREAKING SYSTEM FAILED WHILE TRYING TO SLOW DOWN TO STOP A COUPLE HUNDRED FEET BACK FROM STOPPED VEHICLE SITTING AT REDLIGHT, THIS COMPLETELY RESULTED IN COLLISION ON AUGUST 26, 2018. THERE WAS ONLY APPROXIMATELY 500 MILES ON THE VEHICLE ORIGINALLY PURCHASED ON AUGUST 18, 2018