2021 TOYOTA RAV4 PRIME Complaints

Am I supposed to wait for an accident or a fire? This vehicle seems unsafe for my family. This needs your immediate attention.

There’s a recall on my vehicle which Toyota has not remedied in a timely manner which may cause a potential fire. It is stated that the expected remedy to this recall would be replacing the dc-dc converter. I worry every day driving and charging this car about the potential fire risk and I’m having anxiety over this. This recall can put myself and others at risk. We are already in the fourth quarter of 2023 and yet nothing has been resolved. I am paying top dollar for this car and it’s defected.

I received the recall letter (23TB07) 7/12/2023 stating that my RAV4 had potential to start on fire. I have called several times and been told that on this date (11/2/2023), almost 5 months later, there is still no remedy and that there is no projected date for remedy.

When driving over small bumps while slowing down will cause the rear brakes to lock

When engaged, this system cannot tell the difference between traffic lanes/markings and groves on the road/lines separating different coasts of asphalt and will try to steer the vehicle following those lines. It constantly tries to drive the car into the medians

I am writing to register a complaint about the lack of resolution for the below recall number. the notice, from 3 months ago now, says not to use the electric charger for the vehicle in temperatures below 40 F. I expected a rapid rollout due to the approaching winter but instead Toyota is still saying that there is no solution. The notice specifically says there is a risk of vehicle fires. Toyota appears to know what part has to be replaced and should be required to do that in a timely manner so the car can be used as designed in a safe manner. I encourage NHTSA to look into this as soon as possible. I spoke with a Toyota representative today and was given the same vague timeline but also told it could take until Spring 2024 for a solution to be identified. Thank you for your assistance. Jul 12,2023 Manufacturer Recall Number23TB07 NHTSA Recall Number23V478 Recall StatusRecall Incomplete, remedy not yet available

The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. A local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When braking and hitting a slight bump in the road or on a wet road it actually like my car is accelerating, seems to be a possible issue with the regenerative brake system and the antilock brake system software working together. Luckily i have not hit anyone, but this is a major safety flaw. Has happened multiple times.

Went to unplug my charger from 2021 RAV4 prime in May 2023 which was who installed this 220 outlet. He confirms the 220 outlet which was installed previous yr is safe, correcoutside in NH. I found handle of charger was extremely hot to touch and it would not release from car. Locked and unlocked vehicle again with key fob but still it would not release. Also attempted to lock /unlock using door switch with no success. Due to the extreme heat of charger at both ends I needed to get something to protect hand from heat. I unplugged charger from the 220 outlet installed by electrician for this car but the charger handle would not release from car until it cooled which took between 5- 10 minutes. Brought back electrician t for job and working but reported the charger was so hot the heat affected the plug.I am lucky the house and car did not ignite. I used my level 1 charger for next 2 months as I was still afraid of fire from the April hot level 2 charger on both ends incident. Eventually with electrician’s knowledge & comfort with this 220 outlet also knowing we have 2 electric boxes for load of house I purchased a new level 2 charging system in June. All has been working as expected. July I happened to see in my Toyota app a notice there is a safety recall for a potential fire risk. I was not sent any notice and lucky I saw this in the Toyota app. I called Toyota to report my incident there was no concern to make a report of my incident they only stated this fire risk is when charging below 41 degrees and they are hoping for Q4th 2023 fix. There was no concern for what if temps had dropped, financial burden it placed having to purchase new charging station, bringing out electrician again or that I live in North where temps are below 41 months at a time.I had this issue in May when temps were below 41 and haven’t charged below this temp since it’s summer. I do not dare charge overnight when electric supply is more economical as temps can drop.