2005 TOYOTA SIENNA Complaints

I OWN A 2005 TOYOTA SIENNA VAN AND HAVE BEEN BRAGGING ON IT TO EVERYONE EXCEPT FOR ONE BIG PROBLEM THAT HAS HAUNTED ME SINCE 2016. THE PROBLEM IS THAT IT HAS FAULTY SEAT BELTS THAT WERE INSTALLED IN THIS VAN AND THEY WERE RECALLED. IT TOOK FOREVER TO CONVINCE ADAMS OF LEE'S SUMMIT TO REPLACE THEM BECAUSE THEY DIDN'T DO IT EVERY TIME. MY HUSBAND [XXX] FOUGHT WITH [XXX] OF LEE'S SUMMIT DEALERSHIP ON SEVERAL OCCASIONS TRYING TO GET THE ORIGINAL RECALL PERFORMED BECAUSE THE SEATBELTS WOULD NOT DO IT EVERY TIME. IN THE MEAN TIME I WAS FORCED TO CARRY A SMALL SCREWDRIVER A FORCED TO SIT IN PARKING LOTS IN DANGER AS I FOUGHT TO TRY AND UNTANGLE THE CROSSOVER OF THE SEATBELT. THAN AFTER MANY TRIPS THEY FINALLY REPLACED THE SEATBELTS. WITHIN A YEAR THE POST HEIGHT ADJUSTMENT BROKE ON THE DRIVERS SIDE AND IT BROKE IN THE UP TALLEST POSITION WEAR MY 6' 2' HUSBAND NEEDS IT. I AM A 5'5' WOMEN WITH DISABILITIES AND HAVING TO CONSTANTLY FIGHT WITH THESE SEATBELTS TO GO TO MY DOCTORS APPOINTMENTS IS HORRIBLE. SO NOW IT SITS ACROSS MY THROAT, VERY PAINFUL AND UNSAFE. HE HAS TAKEN BACK TO THE DEALER TWO TIMES AND THEY REFUSE TO HONOR THEIR WORK OR PART. FIRST TIME ON 05/02/2017 WHICH WAS LESS THAN A YEAR AFTER IT WAS REPLACED, NOTED AS BODY/INTERIOR REPAIR ORDER. THEY REFUSED TO REPAIR IT. SECOND TIME WE BROUGHT IT UP AGAIN AT AN OIL CHANGE ON 7/3/2018 THEY ALSO REFUSED. THEY WERE PAID TO INSTALL IT UNDER WARRANTY IT SHOULD COME WITH SOME TYPE OF A WARRANTY WITH THIS INSTALLATION. SEATBELTS ARE DESIGNED TO BE WORN ACROSS OUR LEGS AND ACROSS OUR SHOULDER, NOT OUR NECK. I FEEL SOMETHING NEEDS TO BE DONE FOR MY SAFETY. YOU ATTENTION TO THIS PROBLEM WOULD BE GREATLY APPRECIATE. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING AT 55 MPH HIGHWAY SPEED AND CURVING GENTLY TO THE RIGHT, THE VSC SYSTEM ON THIS MINIVAN EVIDENTLY PICKED UP A FALSE INDICATION OF A SLIP IN THE VEHICLE'S TRACTION. THIS CAUSED THE CAR TO AUTOMATICALLY APPLY THE BRAKES ON THE LEFT SIDE, PULLING THE VAN'S DIRECTION FROM RIGHT TO LEFT, AND SLOW THE CAR QUICKLY FROM 55 TO 35 MPH, WITH VEHICLES BEHIND ME QUICKLY CLOSING IN ON THE REAR END. WITHIN SECONDS THE AUTOMATIC BRAKING CEASED AND I WAS ABLE TO REACCELERATE BACK TO NORMAL HIGHWAY DRIVING SPEED. THE ENGINE WAS NOT STALLED IN THE PROCESS.

TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS ON BOTH SIDES OF THE VEHICLE BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 150,000. *TT CONSUMER STATED CAR WAS BROUGHT TO A MECHANIC WHO SAID THERE ARE PARTS OF BOTH DOORS THAT SHOULD LAST A LIFETIME ARE STARTING TO WEAR AWAY AND IS CAUSING THE DOORS TO MALFUNCTION. UPDATED 10/15/18*JB

I PULLED INTO A PARKING SPOT AND PUT THE VAN IN PARK (WITH MY FOOT STILL ON THE BRAKE). I TOOK MY FOOT OFF THE BRAKE AND IT CONTINUED TO ROLL FORWARD. I QUICKLY PUT MY FOOT BACK ON THE BRAKE AND IT STOPPED MOVING. I THEN SHIFTED BACK TO DRIVE AND THEN BACK TO PARK. I LIFTED MY FOOT OFF THE BRAKE AND THE VAN CONTINUED TO ROLL FORWARD (EVEN THOUGH IT WAS IN PARK). I PUT MY FOOT BACK ON THE BRAKE TO STOP IT FROM MOVING. I SHIFTED INTO REVERSE, LIFTED MY FOOT OFF THE BRAKE AND THE VAN STILL ROLLED FORWARD. I QUICKLY PUT MY FOOT BACK ON THE BRAKE AND TURNED OFF THE IGNITION. WITH THE IGNITION OFF THE VAN STOPPED MOVING. I WAITED ABOUT 30 MIN. AND TRIED AGAIN, AT THAT TIME THE VAN WOULDN'T EVEN START (NO SOUND). I HAD THE VAN TOWED TO MY MECHANIC (IT WAS A SATURDAY). I AM WAITING FOR MY MECHANIC TO LOOK AT IT. I SEARCHED ON LINE BY VIN NUMBER AND FOUND OUT THERE WAS A RECALL FOR MY VAN FOR A GEAR SHIFT MALFUNCTION. I NEVER RECEIVED NOTICE FROM TOYOTA ABOUT THIS.

SHIFT GEAR STUCK IN NEUTRAL MODE FOR TOYOTA SIENNA 2005. DRIVING SIENNA OUT OF MY GARAGE IN REVERSE, THEN STEPPED ON BRAKE--TO PROCEED TO MOVE GEAR TO DRIVE MODE. THEN VAN GOT STUCK IN NEUTRAL MODE. ATTEMPTED TO MOVE SHIFT LEVER ALL THE WAY BACK TO P TO GET OUT OF N MODE, AND NOTHING HAPPENED. LIGHT STAYS ON "N" POSITION. LOOKED AT VEHICLE MANUAL TO FOLLOW DIRECTIONS IE. IF CAN'T SHIFT AUTOMATIC TRANSMISSION LEVER... IGNITION KEY TO LOCK, PARK BRAKE ON. PUSH DOWN SHIFT LOCK OVERRIDE BUTTON. SHIFT OUT OF P POSITION ONLY WHILE USING A BUTTON. SHIFT TO "N" POSITION, START ENGINE WHILE KEEPING BRAKE PEDAL DEPRESSED. WILL HAVE TO HAVE VAN TOWED TO TOYOTA DEALER. THIS HAPPENED AT HOME IN THE DRIVEWAY OUTSIDE OF THE GARAGE. I WAS REVERSING OUT OF THE GARAGE TO DRIVE OUT OF THE DRIVEWAY TO ROAD.. I WILL NEED TO CONTACT TOYOTA FOR AN APPOINTMENT FIRST AND HIRE A TOW COMPANY TO DELIVER TO TOYOTA DEALER. ALSO, WHEN ENGINE IS TURNED ON AND STEPPING ON CAR BRAKE, SHIFT LEVER MOVES TO P, R, N ,D, AND LOWER GEARS BUT IS PERMANENTLY STUCK IN "N" MODE IS MY BEST EXPLANATION. FORTUNATELY, THIS INCIDENT OCCURRED AT HOME AND NOT ON THE ROAD, HIGHWAY OR OTHER AREA OF TRAFFIC. I CAN ONLY ASSUME SOME KIND OF CABLE/MECHANISM BROKE. BOTTON LINE, GEAR WON'T GET OUT OF NEUTRAL MODE, EVEN WITH STEPS AS NOTED FROM VEHICLE MANUAL.

WHILE ON THE ROAD, INFREQUENTLY AS WE START HITTING CONTINUOUS CURVES, THE BEEPING STARTS WITH SLIP CONTROL SYMBOL COMING ON. THE BRAKES ENGAGE ON THEIR OWN. IT DOESN'T SEEM TO MATTER HOW FAST OR SLOW WE TAKE THE CURVES. I HAVE NO CONTROL OVER THE VEHICLE AT THAT POINT AND IT STARTS BRAKING ITSELF FOR FEW SECONDS. VERY DANGEROUS ON THE CURVES AND ESPECIALLY IF SOMEONE IS BEHIND YOU.

THE GEAR SHIFT LEVER ON OUR 2005 TOYOTA SIENNA BECAME LOOSE AND WOBBLY. THE VEHICLE WAS IN PARK AND MY WIFE SHIFTED INTO REVERSE. SHE HEARD A NOISE LIKE SOMETHING HAD BROKEN AND FALLEN TO THE FLOOR BEHIND THE GEAR SHIFT LEVER. THE LEVER WAS LOOSE AND WOBBLY AFTER THAT. THE DEALER SAID THERE WAS NO RECALL FOR OUR PARTICULAR SIENNA.

JUNE 14, 2018 RE: TOYOTA SIENNA DASHBOARD COVER RECALL COMPLAINT MY LOCAL DEALER, FRED ANDERSON TOYOTA OF COLUMBIA, PROMISED TO REPLACE MY 05 SIENNA DASHBOARD COVER UNDER A TOYOTA WARRANTY, ON JULY 3RD, 2015, AND THAT THEY WOULD ORDER THE DASHBOARD COVER PART AND THAT THEY WOULD CALL ME WHEN IT ARRIVED. THE SERVICE ADVISOR I MET WITH IN PERSON EACH TIME WAS MR. RON KIRKLAND. I FOLLOWED UP AGAIN ON DECEMBER 17, 2015, WHEN THEY AGAIN TOLD ME THAT THE PART WAS NOT AVAILABLE AND THAT IT WAS ON ORDER, AND THAT THEY WOULD NOTIFY ME WHEN IT ARRIVED. I FOLLOWED UP BY PHONE A FEW TIMES IN 2016, AND EARLY IN 2017. I GOT THE SAME REPLY EACH TIME I SPOKE WITH MR. KIRKLAND. I THEN FOLLOWED UP AGAIN IN PERSON ON JULY 26, 2017. I GOT THE SAME REPLY FROM MR. KIRKLAND. ON JUNE 11, 2018, I AGAIN SPOKE WITH MR. KIRKLAND REGARDING THE LACK OF PROGRESS IN COMPLETING THIS RECALL WORK. HE PROMISED TO LOOK INTO IT, AND PHONE ME WHEN HE HAD AN ANSWER. I FOLLOWED UP AGAIN WITH MR. KIRKLAND ON JUNE 14, 2018, WHEN MR. KIRKLAND STATED THAT TOYOTA WAS NO LONGER ABLE TO HONOR THIS WARRANTY WORK. I VOICED MY DISPLEASURE ABOUT TOYOTA, AND MR. KIRKLANDS LACK OF PROFESSIONALISM IN RESOLVING THIS WARRANTY SERVICE IN A TIMELY MANNER BACK IN 2015. I ASKED ONE FINAL QUESTION OF MR. KIRKLAND, HOW MUCH WOULD IT COST ME IF I PAID FOR THE DASHBOARD COVER REPLACEMENT? HE GAVE ME AN ESTIMATE OF $2,000. MORE THAN 50% OF THE CURRENT VALUE OF THE SIENNA. I AM NOW ATTEMPTING TO CONTACT EVERYONE AND ANYONE WHO WILL LISTEN, IN AN ATTEMPT TO GET THIS SITUATION RESOLVED ' HONORING THE DASHBOARD COVER REPLACEMENT AS TOYOTA PROMISED ME IN 2015.

WHILE DRIVING APPROXIMATELY 10 - 15 MPH UNDER THE SPEED LIMIT ON A GENTLY CURVING OVERPASS, THE STABILITY CONTROL ENGAGED, SHARPLY JERKING THE STEERING UNCONTROLLABLY IN THE WRONG DIRECTION AND HINDERING MY ABILITY TO STEER THE VEHICLE OR BRAKE. THIS HAS HAPPENED TWICE PREVIOUSLY, BOTH ON CURVES, AND ON NEITHER OF THOSE OCCASIONS WAS I EXCEEDING THE SPEED LIMIT, NOR WAS THERE ANY REASON FOR THE SYSTEM TO ENGAGE.

TL* THE CONTACT OWNS A 2005 TOYOTA SIENNA. THE CONTACT STATED THAT AN UNKNOWN RECALL REGARDING THE DASHBOARD CRACKING ON THE VEHICLE HAD EXPIRED; HOWEVER, SHE BEGAN TO SEE CRACKS ON HER DASHBOARD AND A STICKY SUBSTANCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO TOYOTA OF SPRINGFIELD (3521 E SUNSHINE ST, SPRINGFIELD, MO 65809), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE AND RECALL INFORMATION WERE UNKNOWN.