2004 TOYOTA TUNDRA Complaints

The contact owns a 2004 Toyota Tundra. The contact stated that upon taking the vehicle to the dealer for an unknown repair, the contact was informed that the sub-frame underneath the vehicle was severely corroded. The dealer stated that it was too dangerous to go underneath the vehicle to complete the repair. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 184,000.

I had the dealer take my truck in for the frame recall. I asked for them to replace the frame because I was not comfortable with how they were handling it. Per the service record they filled in perforations and “undercoated. I did not believe that filling in existing perforations was the safest way to handle this. After brining the truck to a shop to check the steering we were told that they wouldn’t even put it up on a lift. The steering issue was that the rack and pinion steering was literally falling out due to the rusted frame. We drove this vehicle home and parked it. About a week later the spare tire fell out right onto our driveway. Needless to say, I am certain there are many more Toyota trucks out there ready to fall apart on the road. We contacted Toyota corporate several times to try to rectify this mishandling of our recall. We called and sent certified letters. We asked to share the cost of a new frame and they said no. We then had the truck towed to a shop who could do the work. They ordered a frame from Toyota only to be contacted 2 months later saying that the frame was discontinued and they wouldn’t be sending it after all (we were willing to pay fir the frame and install because we had a useless and UNSAFE vehicle. We finally found a shop over an hour away who could rebuild/fabricate the frame and replace the fallen out steering etc. we had that truck towed about 60 miles away to have this work completed. This mishandling of the recall by Toyota and their lack of customer care cost me a whopping $17,000! Again, unsafe Tundras out there for sure. Please advise…this is the 2nd time I’ve filled out this form and never heard anything. Thank you in advance. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2005 TUNDRA. HOLES IN FRAME, AND MOUNTING POINTS BREAKING OFF. 100% UNSAFE. NO HELP FROM THE MANUFACTURER. I WAS CHANGING THE OIL WHEN I NOTICED FRAME ROT. FURTHER INVESTIGATION REVEALED SIGNIFICANT FRAME FAILURE AT NOT LESS THAN THREE AREAS. THE VEHICLE CANNOT BE DRIVEN SAFELY.

I HAVE TRIED FOR MONTHS TO GET THIS AIRBAG REPLACED WITH NO LUCK. I KEEP GETTING THESE RECALL NOTICES WITH INSTRUCTIONS I TRY TO FOLLOW AND HERE'S THE RESULTS SO FAR: AFTER TEXTING "FIX" TO 877-427-0285 SEVERAL TIMES, NOTHING HAPPENED. MONTHS LATER, I GET SOME BIZARRE TEXT FROM A NUMBER I DON'T RECOGNIZE ASKING FOR MY ADDRESS SAYING I NEED TO RESPOND WITHIN 10 MINUTES. AFTER ASKING WHO IT WAS, ANOTHER NUMBER TEXTS ME ASKING FOR THE SAME INFO WITH NO EXPLANATION AS TO WHO THEY ARE AND THEY REFUSED TO SAY. I'VE CALLED TOYOTA OF TUMWATER A FEW TIMES AND, AT FIRST, THEY COULDN'T SCHEDULE ME FOR AN APPOINTMENT UNTIL SOME TWO MONTHS OUT. IN THE MOST RECENT CALL THEY NEEDED MY HOME ADDRESS AND PHONE NUMBER, WHICH I'M NOT INCLINED TO GIVE BUT DID IN HOPES OF GETTING THIS RESOLVED, BUT THEN THEY NEEDED MY FULL VIN. IF THAT'S THE CASE, WHY ISN'T IT ON THE [XXX] RECALL NOTICE? YOU LISTED THE LAST 8 DIGITS SO CLEARLY YOU HAVE IT. I TEXTED "FIX" TO THE NUMBER LISTED AGAIN THIS MORNING AND FINALLY GET A RESPONSE FROM "CINDY" WHO ASKS FOR EITHER THE FULL VIN OR THE RECALL ID. I SHARE THE RECALL ID AND TOLD I NEED TO SEND THE FULL VIN. AFTER A LOT OF BACK AND FORTH, I'M TOLD THERE'S NO RECALL OPTION AND I NEED TO DRIVE TO ANOTHER TOWN. WHAT DO YOU MEAN THERE'S NO RECALL OPTION? WHY ARE THESE INSTRUCTIONS INCLUDED IN THESE MAILINGS? DO YOU PEOPLE THINK WE MEMORIZE VIN NUMBERS? YOU SAY THIS REPAIR IS "URGENT" "SERIOUS INJURY" "DEATH" THEN WHY ARE THERE SO MANY DIFFICULT STEPS INVOLVED IN GETTING THIS [XXX] THING REPLACED? THREE EASY STEPS TO SCHEDULE IS AN OUTRIGHT LIE. I'VE NEVER HAD THIS MUCH TROUBLE WITH A RECALL. I'VE NEVER HAD TO PROVIDE A VIN JUST TO GET A [XXX] APPOINTMENT. I NEED HELP GETTING THIS RESOLVED. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

VEHICLE'S ACCELERATION BECAME UNCONTROLLABLE. IN ADDITION, THE BRAKES AND THE ANTILOCK SYSTEM SEEM TO FAILED. THE VEHICLE WAS IN DRIVE AND PROCEEDING DOWN AN INCLINE, TRAVELLING ABOUT 30MPH WHEN THE UNINTENDED ACCELERATION OCCURRED.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT STATED THAT AFTER TAKING THE VEHICLE FOR STATE INSPECTION, HE WAS INFORMED THAT THE UNDERCARRIAGE AND SUBFRAME WAS CORRODED AND THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE CONTACT DROVE THE VEHICLE TO FOWLER TOYOTA OF TULSA (6868 EAST BROKEN ARROW, FRONTAGE ROAD, TULSA, OK 74145) TO BE INSPECTED. THE MECHANIC CONFIRMED THE EXTREME RUST CONDITION AND STATED THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 156,000.

VEHICLE BEGAN TO ACCELERATE DOWN A STEEP HILL AND NO MATTER WHAT I TRIED TO DO TO STOP THE VEHICLE NOTHING HAPPENED. IT JUST KEPT ACCELERATING. LOST CONTROL OF VEHICLE, AND WAS UNABLE TO NEGOTIATE THE RIGHT HAND TURN. VEHICLE SLAMMED INTO A DIRT EMBANKMENT, THEN ROLLED OVER AND REVERSED IT'S POSITION. CONSEQUENTLY, I WAS TRAPPED IN A RUNNING VEHICLE WITH GASOLINE LEAKING AND UNABLE TO SHUT OFF THE ENGINE. HAD TO WAIT 30N MINUTES FOR EMS/FIRE RESCUE TO ARRIVE. EXTRICATION TOOK ANOTHER 25-30 MINUTES. TRANSPORTED TO TRAUMA CENTER, YORK, PA.

VEHICLE BEGAN TO ACCELERATE DOWN A STEEP HILL AND NO MATTER WHAT I TRIED TO STOP IT, NOTHING HAPPENED, IT JUST KEPT ACCELERATING.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT STATED THAT UPON TAKING HIS VEHICLE TO HERITAGE TOYOTA (1620 SHELBURNE RD, SOUTH BURLINGTON, VT 05403) FOR NHTSA CAMPAIGN NUMBER: 19V741000 (AIR BAGS) REPAIR, THE SERVICE TECHNICIAN INFORMED HIM THAT SEVERE CORROSION HAD FORMED ON THE TOP OF THE VEHICLE'S UNDERCARRIAGE. THE CONTACT WAS SHOWN THE CORROSION DAMAGE AND NOTICED THAT HOLES AND MISSING PARTS WERE UNDER THE SUBFRAME. THE CONTACT STATED THAT IN 2014, A SPECIAL COATING WAS PLACED ON THE UNDERCARRIAGE TO PREVENT CORROSION HOWEVER, THE COATING FAILED TO PREVENT THE RUST CONDITION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

FRAME WAS RUSTPROOFING BACK IN 2014 AFTER 10 YEARS OF VERMONT WINTERS. GUEST WHAT THAT DID NOT WORK. NOW I HAVE HOLES IN THE FRAME. TOTAL LOSS OF TRUCK WITH 49000 MILES.