2004 TOYOTA TUNDRA Complaints

TL* THE CONTACT OWNED A 2004 TOYOTA TUNDRA. THE CONTACT STATED HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, WHEN HE UNEXPECTEDLY COLLIDED WITH AN EMBANKMENT AND THE AIR BAGS DEPLOYED. THE CONTACT HUSBAND WAS FATALLY INJURED AND WAS PRONOUNCED DEAD AT THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOT FOR FURTHER INVESTIGATION. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V286000 (AIR BAGS). THE FAILURE MILEAGE WAS 180,000.

I HAVE PROBLEM WITH MY TOYOTA 2004 TUNDRA, THAT THE DEALERSHIP AND ANOTHER REPAIR GARAGE CAN'T SEEM TO FIND THE PROBLEM. WHEN I DRIVE THE TRUCK, DOESN'T MATTER HOW LONG , EVERY ONCE IN A WHILE WHEN I STOP AND TURN IT OFF ALL THE ELECTRONICS GOES DEAD. I CAN'T START THE TRUCK BECAUSE THE BATTERY IS DEAD AND THEN SOMEWHERE BETWEEN 15 MINUTE TO OVERNIGHT, EVER THING COMES BACK ON. NO JUMPING OF THE BATTERY. HAD BATTERY CHECKED, ALTERNATOR CHECK AND OTHER THINGS WIRING AND EVERY THING IS WORKING FIND. THE DEALERSHIP AND OTHER MECHANIC FROM ANOTHER SHOP SAID THEY CANNOT FIND THE PROBLEM UNLESS IT IS ACTING UP AT THE TIME THEY CHECK IT. HAD TO CALL AND GET A TOW AND BY THE TIME THE TOW TRUCK GOT THE VEHICLE TO THE REPAIR SHOP, IT STARTED UP. KIND OF SCARED TO DRIVE IT ANYWHERE. [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

THE FRAME OF THE VEHICLE IS SEVERELY RUSTED WITH LARGE HOLES PRESENT. THIS VEHICLE IS UNSAFE TO DRIVE AS IT PUTS MYSELF AND OTHERS IN GRAVE DANGER. TOYOTA HAS TO FIX THIS PROBLEM OR DEATHS ARE A POTENTIAL. *TR

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. THE CONTACT STATED THAT THERE WERE HOLES IN THE SUBFRAME AND BUMPER OF THE VEHICLE CAUSED BY SEVERE RUST. THE CONTACT STATED THAT THE VEHICLE WAS DIAGNOSED BY HER SON; A CERTIFIED MECHANIC. A DEALER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,729.

SEVERE FRAME ROT. RUST HAS EATEN A HOLE THROUGH THE FRAME. HAS BEEN DEEMED UNSAFE TO DRIVE. HAS FAILED A FRAME CHECK BY ATLEAST ONE TOYOTA DEALERSHIP.

MY VEHICLE HAS MAJOR FRAME DAMAGE. THERE ARE LARGE HOLES NEAR THE FRONT CROSSMEMBERS ON BOTH SIDES. I WAS TOLD BY TOYOTA THAT THE FRAME HAD BEEN SPRAYED SEVERAL YEARS EARLIER. HOWEVER, THE FRAME HAS CONTINUED TO RUST SEVERELY AND THE COATING HAS COMPLETELY FLAKED OFF. THE REPRESENTATIVE I SPOKE TO STATED THAT WAS THE ONLY RESOLUTION, AND THAT NOTHING CAN BE DONE. MY CASE IS NOT THE ONLY ONE. EVEN THE DEALER LOCATED NEAR ME STATES THAT THIS IS A WELL KNOWN ISSUE. SEVERAL YEARS RECEIVED NEW OR REPAIRED FRAMES FOR THE SAME ISSUE. HOW CAN IT BE, THAT THE SAME GENERATION VEHICLE ONE YEAR LATER IS NOT ELIGIBLE? MY CHILD RODE COUNTLESS TIMES IN THAT VEHICLE. WHAT IF SOMETHING HAD HAPPENED? *TR

ALL MY FRONT SUSPENSION COMPONENTS FAILED. I NOTICED THAT THE FRAME HAD RUSTED THROUGH NEAR THE FRONT WHEEL PASSENGER SIDE AND HAS BUCKLED AND SHIFTED AS A RESULT. MY UPPER AND LOWER BALL JOINTS AND CV AXLE WERE DAMAGED WHILE MY TRUCK WAS IN MOTION TURNING INTO THE SAFEWAY GAS STATION CHESTER MD. FEBRUARY 9 OF THIS YEAR WHEN THE SUSPENSION FAILED TO SUPPORT THE TRUCK. THE PASSENGER SIDE BALL JOINT AND CV AXLE WERE DAMAGED. TIE RODS AND SWAY BAR STABILIZERS WERE ALL WORN AND BROKEN AS WELL.

TRUCK WAS PURCHASED BRAND NEW. IT WAS BROUGHT TO DEALER FOR RECALL AND THEY DID NOT RESOLVE THE ISSUE. NOW RECALL IS EXPIRED AND VEHICLE IS DANGEROUS TO DRIVE AND FRAME IS RUSTED AND THERE ARE HOLES. ALMOST HAD AN ACCIDENT WHEN I TURNED AND WENT DOWN A HILL AND THE BRAKES DID NOT HOLD. OTHER INCIDENTS HAVE OCCURRED OVER THE YEARS.

FRAME IS SO RUSTED OUT THAT THE FRONT SUSPENSION HAS NOTHING TO SUPPORT IT. THE TRUCK CAN NO LONGER BE SAFELY DRIVEN. TOYOTA HAD ME TAKE THE TRUCK IN AND HAVE THE FRAME CHECKED FOR RUST IN 2015. AT THAT TIME THEY TOLD THE FRAME WAS GOOD. I CONTACTED THE LOCAL DEALER ON 2/17 THIS YEAR AND THEY COULD NOT HELP ME AND THAT I WOULD HAVE TO CONTACT CORPORATE. I CONTACTED THEM SAME DAY AND WAS TOLD SINCE THEY CHECKED IT ONCE THERE WAS NOTHING ELSE THEY COULD DO FOR ME. HARD TO BELIEVE THE FRAME COULD SO COMPLETELY DETERIORATE IN THAT FIVE YEAR PERIOD. I KNOW I'M NOT THE ONLY ONE HAVING THIS PROBLEM. I HOPE SOMETHING CAN BE DONE TO HELP ALL THESE PEOPLE OUT.

WE RECEIVED A RECALL LETTER SOME TIME IN NOVEMBER FOR OUR TOYOTA TUNDRA. I REACHED OUT TO STEVEN TOYOTA IN HARRISONBURG VIRGINIA SHORTLY AFTER RECEIVING THE LETTER. I WAS TOLD THEY NEEDED TO ORDER THE PART AND WOULD CALL BACK WHEN RECEIVED. I NEVER RECEIVED A CALL FROM STEVEN TOYOTA, AND HAVE BEEN ATTEMPTED TO GET THIS RESOLVED WITH MULTIPLE CALLS TO THE DEALERSHIP SINCE EARLY JANUARY. THE CALLS TO THE SERVICE DEPARTMENT EITHER GO TO VOICE MAIL OR ARE HUNG UP ON AFTER MULTIPLE RINGS. I FINALLY GOT A HOLD OF A SERVICE PERSON ON JANUARY 30TH, WHO SAID THEY WOULD CALL BACK IN TEN MINUTES WHEN THEY FOUND OUT INFORMATION. I NEVER RECEIVED A CALL. I ATTEMPTED TO CALL BACK TODAY, AND THE CALL WENT TO VOICE MAIL. I DO HAVE A RECORD OF ATTEMPTED PHONE LOG ON MY PHONE. I CALLED STEVENS BACK AND TOLD THE RECEPTIONIST I WOULD BE FILING A COMPLAINT, AND SHE RESPONDED " I'M SORRY FOR YOUR INCONVENIENCE."