2004 TOYOTA TUNDRA Complaints

I CALLED THE LOCAL TOYOTA DEALER. TOYOTA OF GASTONIA. 1.704.824.7777 AND THE MANAGER.. [XXX] ASKED WHY THE OWNER COULD NOT BRING THE CAR IN TO THE DEALERSHIP AND LEAVE IT. AND I TOLD THEM THE OWNER [XXX]. HAS COPD AND IS ON OXYGEN. AND COULD NOT WAIT 3-4 HOURS.. AND SHE SAID WELL IF HE CAN NOT DRIVE COUPLE HOURS. WHY IS HE EVEN GOING TO FIX THE AIR BAG?/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WAS ASSIGNED A TRACKING NUMBER 11291844 FROM YOU''RE OFFICE AND STILL LOOKING FOR A STATUS REPORT.

I WENT IN TO TOYOTA GARAGE TO HAVE MY FRAME CHECKED,AND AT ONE TIME THE LIFT I RECEIVED A LETTER IN REGARDS TO THIS. THE TRUCK , IT WENT UP ON THE LIFT THEY VERIFIED IT WAS BAD AND THEN TOLD ME IT HAS EXPIRED AND I STILL HAVE AN AIR BAG RELACEMENT STILL OPEN. HOW CAN THEY EXPIRE THE FRAME WHEN IWOULD THINK THIS IS MORE DANGEROUS IF I GOT IN AN ACCIDENT THAN A AIR BAG WHICH HAS NEVER EXPIRED.

I NOTICED THE VEHICLE FRAME HAS 4 HOLES ON THE FRAME. THE HOLES ARE ON THE PASSENGER SIDE AND DRIVER SIDE NEAR THE EXHAUST MANIFOLDS. THE HOLES ARE APPROXIMATELY 2 TO 3 INCHES IN LENGTH.

THE FRAME OF THIS TRUCK IS RUSTED SO BAD THAT IT SEEMS LIKE IT COULD BE UNSAFE TO DRIVE. A COUPLE MONTHS AGO, THE SPARE TIRE DROPPED ON THE GROUND DUE TO THE HOOK THAT KEEPS IT PINNED TO THE VEHICLE RUSTED OUT. LUCKILY THIS HAPPENED AFTER I RETURNED TO MY RESIDENCE AND OFF OF THE HIGHWAY WHERE THERE COULD HAVE BEEN A DANGEROUS SITUATION TO OTHER VEHICLES AND THE CITIZENS DRIVING THEM.

TL* THE CONTACT OWNS A 2004 TOYOTA TUNDRA. WHILE DRIVING 70 MPH, THE CONTACT NOTICED AN ABNORMAL TAPPING NOISE COMING FROM THE ENGINE. THE CONTACT TURNED INTO A PARKING LOT AND THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT ATTEMPTED TO TURN THE VEHICLE OFF AND BACK ON, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO HEALEY HYUNDAI (410 FISHKILL AVE, BEACON, NY 12508, (845) 360-9822) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 90,157.

I JUST PURCHASED THIS VEHICLE ON 11/16/2019 AFTER DOING RESEARCH INTO THE FRAME RECALL/LIMITED SAFETY CAMPAIGN THROUGH TOYOTA. I DID NOT FIND ANY RESULTS INTO THE VEHICLES FRAME CORRODING OR BREAKING THEREFORE I PURCHASED THE VEHICLE. I THEN SPOKE WITH TOYOTA ABOUT THE AIRBAG RECALL ON 11/18/2019 AND 11/19/2019 AND ASKED IF THERE IS/WAS A RECALL WITH THE FRAME. THEY STATED YES AND THERE IS NOTHING I CAN DO BECAUSE IT HAS EXPIRED EXCEPT FOR PAYING OUT OF POCKET FOR THE REPLACEMENT. NOW, I NOTICED THE FRAME HAS A LARGE HOLE IN IT DUE TO RUST CORROSION LOCATED BEHIND THE FRONT LEFT WHEEL. I CALLED TOYOTA CORPORATION TWICE (11/18/2019 AND 11/19/2019) AND THEY TOLD ME I HAVE TO PAY OUT OF POCKET FOR THE FIX. I THEN ASKED WHY, AFTER SEARCHING THEIR WEBSITE WITH THE VIN , I WAS UNABLE TO LOCATE THE RECALL/LIMITED SERVICE CAMPAIGN. THE REPRESENTATIVE STATED " I CAN'T ANSWER THAT QUESTION". IF I WERE ABLE TO SEE THAT THE VEHICLE HAD THAT ISSUE I WOULD NOT HAVE PURCHASED IT. NOW THE VEHICLE WILL NOT PASS INSPECTION AND I CANNOT LEGALLY/SAFELY DRIVE THE VEHICLE ON THE ROAD. TOYOTA WILL NOT REPLACE OR FIX THE FRAME AS THEY STATED THAT IT WAS A LIMITED SERVICE CAMPAIGN TO HAVE THE FRAME SPRAYED WITH THE ANTI-CORROSION CHEMICAL AND THAT THE VEHICLE WAS NOT SPRAYED. AGAIN I DID NOT KNOW THIS PRIOR TO PURCHASE BUT NOW I AM STUCK WITH A VEHICLE THAT I JUST PURCHASED AND CANNOT DRIVE IT. TOYOTA HAS NOT OFFERED A REMEDY FOR THE SITUATION I AM IN.

WHEN WE DRIVE THE TRUCK, WHEN YOU PRESS THE BRAKES THEY OFTEN GO ALL THE WAY TO THE FLOOR. DRIVING WHILE ON CITY STREETS AS WELL AS ON THE FREEWAYS. YOU HAVE TO PUMP THEM IN ORDER JUST TO STOP BEFORE HITTING ANYONE. AFTER DRIVING 30 MILES, WE HAVE TO REFILL THE MASTER CYLINDER WITH BRAKE FLUID. WE HAVE TAKEN IT TO THE MECHANIC THREE TIMES FOR THEM TO FIND NO LEAK. A FRIEND LOOKED AT IT AND FOUND THAT THE MASTER CYLINDER IS LEAKING INTO THE BRAKE BOOSTER. WE DO NOT FEEL SAFE DRIVING THIS VEHICLE IN THIS CONDITION. I HAVE AN ARTICLE FROM FOX NEWS STATING THAT OUR YEAR 2004 TOYOTA TUNDRA IS INCLUDED, BUT WHEN I CALLED THE DEALER AS WELL AS ENTERED IT INTO YOUR SYSTEM, THEY STATE IT IS NOT. THIS IS A DANGEROUS CONDITION AND I STRONGLY FEEL THAT OUR VEHICLE SHOULD BE INCLUDED IN THE RECALL. WE HAVE A NEW DRIVER DRIVING AND WILL NOT LET HER DRIVE THIS TRUCK IN THIS CONDITION. WE WOULD FEEL MUCH SAFER IF THIS COULD BE REPAIRED. WE HAVE BE FORTUNATE TO NOT HAVE HAD AN ACCIDENT, BUT WE HAVE HAD MANY CLOSE CALLS, AND THE LEAK SEEMS TO BE HAPPENING MORE AND MORE OFTEN.

IN RESPONSE TO THE RECENT RECALL, I SCHEDULED AN APPOINTMENT AT ROUND ROCK TOYOTA. I WAS TOLD THEY WOULD NOT COMPLETE THE REPAIR BECAUSE "THE NEW ONES HAVE BEEN RECALLED ALSO" AND TO WAIT UNTIL NEXT YEAR. THEY REFUSED TO REMEDY.

MY 2004 TOYOTA TUNDRA SR5 4WD CREWCAB IS SHOWING SIGNIFICANT SIGN OF FRAME RUST THAT'S COMPROMISING THE STRUCTURAL INTEGRITY OF THE FRAME AND THUS OPERATIONAL SAFETY OF THE VEHICLE. DESPITE BEING BARELY USED OVER THE YEARS AND AT JUST 144K MILES, IN CERTAIN SECTIONS OF THE FRAME THERE ARE HOLES WHERE THE FRAME HAS RUSTED THROUGH. THE RIDE QUALITY FEELS A BIT WOBBLY, EVEN AFTER EXAMINATION AND RECTIFICATION OF OTHER MECHANICAL ISSUES (SUSPENSION, JOINTS, ETC.) UPON FURTHER RESEARCH, THIS ISSUE SEEMS TO BE PERVASIVE ISSUE AMONG FIRST GENERATION TOYOTA TUNDRAS MADE IN THE US OF THIS PERIOD. THE RESULT IS VERY PREMATURE RUST AND COMPLETE DISINTEGRATION OF THE TRUCK FRAME. THE PRIMARY CAUSE WAS POORLY MADE TRUCK FRAMES FROM A TOYOTA VENDOR THAT ENDED IN A CLASS-ACTION LAWSUIT. TOYOTA HAS OFFERED EXTENDED RECALL TO INSPECT AND REPLACE ALL AFFECTED TRUCK FRAMES AS APPROPRIATE. I SEEK TO BE INCLUDED IN THIS PROGRAM AND PROPER ASSESSMENT BY AN AUTHORIZED TOYOTA DEALER. AS THIS ISSUE AFFECTS BOTH THE RESALE VALUE OF MY VEHICLE AND MORE IMPORTANTLY THE OPERATIONAL SAFETY OF THIS VEHICLE, I REQUEST THAT THE ISSUE BE EXPEDITED BY THE RIGHT AUTHORITIES. THANK YOU!