2010 TOYOTA VENZA Complaints

I WAS DRIVING AT ABOUT 45 MPH AND WINDSHIELD JUST CRACKED WITHOUT ANYTHING BEING THROWN AT OR ANY ROCK AND DEBRIS HIT. IT IS A ABOUT 4 FEET CRACK. MANY GLASS EXPERTS AGREE THAT IT IS A MATERIAL DEFECT. TALKED TO TOYOTA DELEAR AND THEIR POSITION IS IT CASUED DUE TO ROCK/DEBRIS HIT. *TR

MOVED FROM FLAT INDIANA TO HILLY TENNESSEE. PULLED UP TO TRAFFIC LIGHT AT THE CREST OF A HILL AND THE LIGHT WAS RED. WHEN THE LIGHT TURNED GREEN, I MOVED MY FOOT FROM THE BRAKE TO THE ACCELERATOR, AND IN THE TIME IT TOOK TO DO THAT, MY VEHICLE WAS ROLLING BACKWARDS INTO THE CAR BEHIND ME. THERE SHOULD BE A MECHANISM IN PLACE THAT STOPS A VEHICLE FROM ROLLING BACKWARDS IF IT IS IN THE 'DRIVE' GEAR. THANKFULLY THE BRAKES WERE WORKING QUITE WELL! I HAVE TO USE BOTH FEET WHEN STOPPING ON HILLS- 1 ON THE BRAKE AND 1 ON THE ACCELERATOR - AND 2 HANDS ON THE WHEEL - YIKES! *TR

TL* THE CONTACT OWNS A 2010 TOYOTA VENZA. THE CONTACT STATED THAT THE VEHICLE STABILITY CONTROL FAILED. THE VEHICLE STABILITY CONTROL SYSTEM WOULD ENGAGE WHEN MAKING TURNS AND THE VEHICLE WOULD BEGIN TO PULL OFF OF THE ROADWAY. IN ORDER TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON EIGHT OCCASIONS, WHERE THEY WERE UNABLE TO REMEDY THE FAILURE. THE VEHICLE STABILITY CONTROL SENSOR WAS REPROGRAMMED AND REPLACED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 1,400 AND THE CURRENT MILEAGE WAS 14,000. UPDATED 09/02/11*LJ THE CONSUMER STATED WHILE DRIVING, THE VSC LIGHT ILLUMINATED AND THERE WAS A DRAGGING SOUND. THE VEHICLE THEN PULLED BACK IN THE OPPOSITE DIRECTION. AT TIMES, THE VSC LIGHT WOULD STAY ON FOR A WHILE AND THEN GO OFF, OTHER TIMES IT WOULD STAY ON AND THE MASTER WARNING LIGHT WOULD ILLUMINATE. THE ABS WOULD ENGAGE AND THE VEHICLE WOULD OVER CORRECT. UPDATED 09/14/11*JB

TL* THE CONTACT OWNS A 2010 TOYOTA VENZA. THE CONTACT WAS DRIVING 25 MPH WHEN THE BRAKES FAILED. THE BRAKE PEDAL WAS DEPRESSED ALL THE WAY TO THE FLOORBOARD WITH THE ILLUMINATION OF THE BRAKE WARNING LAMP. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THERE WAS A PROBLEM WITH THE PEDAL AND THE SENSOR COMMUNICATING. THE MANUFACTURER WAS CONTACTED WHO STATED THAT THEY WOULD CONTACT THE DEALER AND SEND AN ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. THE CONSUMER STATED WHEN SHE APPLIED THE BRAKE PEDAL, THE VEHICLE CONTINUED TO MOVE. THE ONLY WAY TO BRING THE VEHICLE TO A STOP WAS TO PUMP THE BRAKES. THE CONSUMER STATED THE ABS LIGHT AND TRACTION CONTROL LIGHTS ILLUMINATED. A MESSAGE THAT READ CHECK CVS ILLUMINATED FOLLOWED BY ANOTHER MESSAGE THAT READ BRAKING SYSTEM FAILURE. THE DEALER STATED THE CAUSE OF THE FAILURE WAS DUE TO A FAULTY PEDAL AND SENSOR. THE PART FINALLY ARRIVED AT THE DEALER TWO WEEKS LATER. HOWEVER, THE PROBLEM RESURFACED AGAIN WHILE THE CONSUMER WAS DRIVING. UPDATED 10/26/11

THE HEAD REST ON MY VEHICLE PUSHES MY NECK FORWARD INTO AN EXTREMELY UNCOMFORTABLE POSITION. THIS CANNOT BE ADJUSTED. AS A 5'4" FEMALE, I WAS HAVING TO SEEK MEDICAL TREATMENT FOR NECK AND SHOULDER PAIN FOLLOWING LONG TRIPS. I HAVE REVERSED THE HEAD REST SO THAT I CAN CONTINUE TO DRIVE MY CAR. I AM NOW CONCERNED ABOUT THE SAFETY OF THIS IN THE EVENT OF AN ACCIDENT (WHIPLASH), BUT FEEL LIKE I HAVE NO CHOICE (SEVERE NECK PAIN WAS INTERFERING WITH ABILITY TO TURN MY HEAD WHILE DRIVING). I ALSO HAD THIS PROBLEM ON MY PREVIOUS CAR, A 2007 AUDI Q7. I ALSO REVERSED THE HEAD REST ON THAT CAR. RESEARCHING THIS ON-LINE, THIS IS AN EXTREMELY COMMON PROBLEM (AND SOLUTION). CAR MANUFACTURERS SHOULD ME MADE AWARE OF THIS PROBLEM AND QUESTIONABLE SOLUTION SO THAT THEY CAN CORRECT THIS.

WHEN MANUALLY CLOSING THE REAR HATCH DOOR LATCH ON THE 2010 TOYOTA VENZA IT AUTO SHUTS AND CAN CAUSE OBJECTS, INCLUDING MY FINGERS, TO BE CAUGHT. IT IS EQUIPPED WITH THE POWER CLOSE FEATURE BUT WHEN YOU CLOSE IT MANUALLY, IT OVERRIDES THE SENSORS THAT WOULD STOP THE CLOSING MECHANISM. I RECENTLY INSTALLED A CARGO MAT AND WHEN MANUALLY SHUTTING THE REAR HATCH DOOR, MY FINGERS WERE CAUGHT BETWEEN THE DOOR AND THE CAR HATCH. IT SHUT FULLY AND CAUGHT ALL 8 FINGERS AND THERE WAS NO OVERRIDE MECHANISM TO STOP THIS FROM OCCURRING. I HAD TO CALL FOR ASSISTANCE AND MY WORRY IS THAT CHILDREN OR ANIMALS WILL EASILY BE CAUGHT AND SEVERE INJURIES WILL BE INCURRED. I REPORTED THIS TO MY LOCAL TOYOTA DEALERSHIP AND THEY ARE WORKING ON A RESOLUTION, BUT THIS SEEMS TO BE A VERY PROBLEMATIC FEATURE THAT SHOULD BE RESEARCHED AND ENHANCED FOR SAFETY REASONS. *TR

ON MY 2010 TOYOTA VENZA, MY WIFE INJURED HER HAND WHEN SHE WAS CLOSING THE TAILGATE AND THE POWER MOTOR WHICH PULL THE TAILGATE SHUT TRAPPED HER HAND UNDER PRESSURE BETWEEN THE TAILGATE AND THE FLOOR OF THE CAR. SHE NEEDED ME TO RELEASE THE TAILGATE TO FREE HER HAND. PRESSURE INJURY TO HAND. *TR

I WAS THE DRIVER IN A REAR-END COLLISION. I REAR-ENDED A CAR GOING APPROX. 20-25 MILES PER HOUR AND NEITHER THE PASSENGER OR DRIVERS AIR BAG DEPLOYED THE CAR I STRUCK WAS NOT MOVING. *TR

ON SEPTEMBER 14, 2010 MY HUSBAND AND I WERE DRIVING OUR 2010 TOYOTA VENZA ON RTE. 19S, IN FAYETTE, WEST VIRGINIA. WE ACCELERATED OUR VENZA TO MATCH ONGOING TRAFFIC SPEEDS, WHEN THE THROTTLE STUCK WIDE OPEN AND WAS INCREASING IN SPEED. I STEPPED ON THE BRAKES, WHICH FAILED TO RESPOND. I THEN CHECKED THE CRUISE CONTROL, TO SEE IF I HAD INADVERTENTLY ENGAGED IT, BUT I HAD NOT. I THEN STARTED TO PUMP THE ACCELERATOR PEDAL WITH EXTREME FORCE, AND AFTER NUMEROUS PUMPS, THE THROTTLE DISENGAGED. AS SOON AS IT WAS SAFE, WE PULLED OVER TO THE SIDE OF THE ROAD, AND CALLED OUR DEALERSHIP, COURTESY TOYOTA. THEY INSTRUCTED US TO CALL 1(800)331-4331 TO REPORT THE INCIDENT AND HAVE THE VEHICLE TOWED TO THE NEAREST TOYOTA DEALER. THE CAR WAS BROUGHT TO L&S TOYOTA CITY IN BECKLEY, WV, WHERE THEY PROCEEDED TO PERFORM AN UNINTENDED ACCELERATION INSPECTION, BUT THE TECH WAS UNABLE TO DUPLICATE THE ISSUE. THEY PERFORMED THE RECALL OF THE PEDAL RESHAPING, WHICH WE HAD NOT BEEN PREVIOUSLY NOTIFIED OF, AND CLEARED THE VEHICLE FOR RELEASE TO US, AT THIS TIME, AND ADVISED US THAT IF THIS SHOULD REOCCUR, TO SHIFT THE VEHICLE INTO NEUTRAL AND SLOW THE CAR BY BRAKING. THE ISSUE WAS NOT RELATED TO THE PEDAL SHAPE OR THE DRIVER MAT, AND WAS IN FACT A COMPUTER ANOMALY. WHEN THE ANOMALY OCCURRED, IT FROZE THE THROTTLE AND BLOCKED THE BRAKING SYSTEM.. FURTHER MORE, THE IDEA TO SHIFT INTO NEUTRAL IS UNSAFE, AS THERE WERE NO BRAKES TO SLOW THE VEHICLE TO A STOP AND WOULD CONTINUE TO COAST ONWARD AT AN UNCONTROLLABLE VELOCITY. I EXPECT THAT TOYOTA COMPANY KNOWS THE DEFECT LIES IN THE COMPUTER CONTROL SYSTEM, BUT MAY WELL BELIEVE THE COST OF CLAIMS AND HUMAN LIVES IS CHEAPER THAN FIXING THE VERY REAL PROBLEM. WE PURCHASED THE TOYOTA VENZA MARCH 30, 2010 AND WERE ASSURED THAT, AT THAT TIME, THERE WERE NO RECALLS FOR IT. THE RECALL FOR OUR VENZA WAS ISSUED MARCH 16, 2010, WHICH HAD NOT BEEN PERFORMED ON OUR CAR, AND WE HAD NOT BEEN AWARE OF ONE UNTIL OUR VERY TRAUMATIC EXPERIENCE OCCURRED. *TR

I WAS DRIVING A 2010 TOYOTA VENZA, AND WAS HEAVILY PRESSING ON THE ACCELERATOR TO GAIN SPEED TO MERGE ONTO THE EXPRESS WAY, WHEN MY CAR KEPT ACCELERATING AT A HIGH RATE OF SPEED, EVEN AFTER I TOOK MY FOOT AWAY FROM THE ACCELERATOR, APPROX 80 MPH. THE ONLY THING I CAN COMPARE IT TO, IS IT FELT LIKE THE CAR'S CRUISE CONTROL ENGAGED ON IT'S OWN AND TOOK OVER, BUT, KEPT ACCELERATING. I PUT MY FOOT ON THE BRAKE BUT SINCE THE CAR WAS ACCELERATING AT A HIGH RATE OF SPEED IT WAS HARD TO KEEP IT PRESSED, SO I USED BOTH FEET AND ALL MY LEG STRENGTH AND HELD THE BRAKE TO THE FLOOR. IT SLOWED THE SPEED A LITTLE. IT TOOK APPROXIMATELY OVER A 1/4 MILE, LESS THEN A 1/2 MILE, BEFORE THE ACCELERATOR PEDAL DISENGAGED. I COULD NOT SEARCH FOR NEUTRAL IMMEDIATELY BECAUSE I WAS WATCHING TRAFFIC AND MANEUVERING AWAY FROM TRAFFIC ENTERING AND EXITING THE EXPRESSWAY. NEUTRAL ON THE VENZA IS NOT A STRAIGHT SHIFT. YOU HAVE TO SHIFT LEFT AND THEN UP TO FIND NEUTRAL. MOST CARS IS ITS A STRAIGHT SHIFT. *TR