TRIUMPH Complaints

NO PRESSURE FOR REAR BRAKELINE X3 OVER THE LAST TWO YEARS. I TOOK IT TO THE DEALER AND THEY CHARGED ME $350. THE PRESSURE LASTED FOR ONE WEEK AND THEN FAILED AGAIN.

BIKE SHUTS DOWN WHILE ON THE MOVE THUS SEVERELY COMPROMISING THE RIDER'S SAFETY.

NHTSA CAMPAIGN NUMBER: 13V104000 ("DUE TO A MANUFACTURING ERROR, THE TURN SIGNAL STEMS ON THE FRONT AND REAR OF THE MOTORCYCLE MAY FRACTURE. ") IS ALREADY IN EFFECT FOR SOME TRIUMPH MOTORCYCLES, INCLUDING MY MAKE/MODEL/YEAR. THE VIN ON MY TRIUMPH DOES NOT FALL INTO THIS RECALL FOR SOME REASON, BUT I'VE ALREADY EXPERIENCED BOTH FRONT TURN SIGNALS FAILING IN THE EXACT SAME WAY THIS RECALL DESCRIBES. THE FIRST TIME IT HAPPENED TO MY FRONT RIGHT SIGNAL IN JUNE 2015. I NOTICED MY FRONT LEFT SIGNAL BROKEN TODAY, OCTOBER 12, 2017.

TODAY, THE FOURTH OF ALL FOUR TURN SIGNAL STALKS HAVE BROKEN. THIS HAS ALL OCCURRED IN THE PAST FEW MONTHS. I CALLED A DEALER AND TRIUMPH AND WAS TOLD THAT MY VIN NUMBER WAS NOT INCLUDED ON THE RECALL FOR THIS ISSUE.

WHEN FOLLOWING THE FACTORY-RECOMMENDED TIRE PRESSURE OF 32PSI, THE FRONT TIRE - A METZELER TOURANCE NEXT 120/70R19 - EXPERIENCES ABNORMAL WEAR TYPICAL OF UNDERINFLATION/OVERLOADING AND BEGINS TO DELAMINATE ONCE IT REACHES A CERTAIN POINT, THUS CAUSING A POTENTIALLY HAZARDOUS SITUATION. I AM POSITIVE I HAVE BEEN WITHIN THE FACTORY SPEC BECAUSE THE BIKE IS EQUIPPED WITH A TPMS SYSTEM AND IT HAS NEVER ALERTED ME OF A LOW FRONT TIRE. I HAVE ALSO VERIFIED THE ON-DASH READING WITH A KNOWN MECHANICAL GAUGE. I TRIED TO PURSUE THE ISSUE WITH TRIUMPH WHO ONLY REPLIED THAT TIRES ARE NOT WARRANTABLE AND THAT I SHOULD BE HAPPY WITH THE MILEAGE I GOT OUT OF IT. EVEN WHEN I POINTED OUT THAT THERE IS NO REASON A PROPERLY-INFLATED TIRE SHOULD WEAR LIKE THAT AND THAT THE REAR TIRE SHOWED NONE OF THE SAME ISSUES, THEY REFUSED TO DISCUSS IT. I ALSO EXCHANGED EMAILS WITH A REP FROM METZELER WHO CONCURRED THAT THE WEAR PATTERN INDICATED UNDERINFLATION/OVERLOADING, BUT ALSO NOT WARRANTABLE. HE DID, HOWEVER, SUGGEST THAT TRIUMPH'S SPEC WAS A COMPROMISE FOR BOTH ON- AND OFF-ROAD RIDING AND THAT A HIGHER PRESSURE OF 36PSI MIGHT BE MORE APPROPRIATE FOR ON-ROAD RIDING. LASTLY, EVERY IMAGE IN THE OWNER'S MANUAL OF THE TPMS READOUT SHOWS 36PSI FOR THE FRONT AND 42PSI FOR THE REAR AS OPPOSED TO THE SPECIFICATIONS OF 32/39. IN MY EXPERIENCE DOING TECHNICAL DOCUMENTATION, YOU ALWAYS WANT TO INCLUDE SCREENSHOTS THAT REINFORCE CORRECT SETTINGS. THAT ALONE MAKES ME QUESTION TRIUMPH'S SPECIFICATION. MY ISSUE ISN'T WITH METZELER, IT'S WITH TRIUMPH FOR 1) INTRODUCING A POTENTIAL SAFETY HAZARD BY NOT RECOMMENDING THE CORRECT TIRE PRESSURES FOR THE BIKE'S INTENDED USAGE AND 2) REFUSING TO ADDRESS THIS SAFETY ISSUE WHEN PRESENTED WITH EVIDENCE OF IT OCCURRING. I AM NOT THE FIRST PERSON TO COMPLAIN ABOUT IT TO TRIUMPH HERE IN THE US AND IN THE UK.

THE INSTRUMENT CLUSTER THAT DISPLAYS THE SPEED AND RPMS IS DIMLY LIT BECAUSE OF OPAQUE PAINT USED ON BACK OF BOARD CONTAINING THE NUMBERS. FOR RIDING AT NIGHT THE NUMBERS ARE TOO DIM TO READ DRIVING SPEED OR ENGINE SPEED.

WITHIN THE FIRST WEEK OF PURCHASING THIS MOTORCYCLE NEW FROM A DEALERSHIP, VEHICLE HAS BEGUN STALLING. THE ISSUE OCCURS MAINLY WHEN DOWNSHIFTING FROM 3RD TO 2ND AND BLIPPING THE THROTTLE TO MATCH REVS. THERE IS A LOUD METALLIC PING THAT CAN BE FELT THROUGH THE HANDLEBARS, FOLLOWED BY A TOTAL STALL OF THE ENGINE. HAPPENS WHEN ENGINE IS FULLY WARMED UP, BUT HAS HAPPENED COLD. QUICK APPLICATION OF THROTTLE FROM IDLE SOMETIMES RESULTS IN A PING, BUT NOT A STALL. A STALL HAS OCCURRED 6 TIMES FOR ME WITHIN 500 MILES, SEVERAL TIME WHILE IN HEAVY TRAFFIC AND ONCE IN A BLIND CURVE, NEARLY CAUSING A CRASH. MY BIKE HAS NOW BEEN IN THE SHOP FOR NEARLY 4 WEEKS WHILE A REPAIR IS ATTEMPTED. THIS IS A WELL-DOCUMENTED ISSUE WITHIN THE TRIUMPH ENTHUSIAST COMMUNITY, BUT NOTHING HAS BEEN OFFICIALLY ADDRESSED BY THE MANUFACTURER. THIS IS A SAFETY ISSUE THAT COULD CAUSE DEATH OR INJURY.

THE MOTORCYCLE STALL WHEN DOWNSHIFTING FROM 2ND TO 1ST GEAR, ALSO FROM 3RD TO 2ND GEAR. WILL STALL WHEN SITTING AT A STOPLIGHT AND YOU GIVE A LITTLE THROTTLE YOU HEAR AND CLANK SOUND AND IT STALLS. WILL STALL WHEN GOING AROUND CURVES AND AT INTERSECTIONS. HAVE TAKEN IT INTO DEALER MULTIPLE TIMES AND THEY CAN NOT FIND THE ISSUE. THERE ARE MANY PEOPLE THAT HAVE THE SAME PROBLEM ON FACEBOOK. I HAVE A VIDEO OF IT STALLING IN THE MIDDLE OF AN INTERSECTION WITH ONCOMING TRAFFIC. COULD HAVE BEEN KILLED. I CAN EMAIL YOU THE VIDEO, YOUR WEBSITE WILL NOT ACCEPT VIDEOS. THE LAST TIME IT HAPPENED WAS 6/20/2017, IT HAS HAPPENED AT LEAST 20 TIMES PRIOR TO THAT.

FUEL TANK EXPANDED AND NOW SEAT DOESN'T SNAP ONTO BACK BRACKET.ALSO PAINT BUBBLED ON SURFACE OF TANK.

WHEN RIDING BETWEEN 15 AND 40 MPH, SHIFTING INTO SECOND GEAR, THEN SHIFTING INTO THIRD GEAR, I FEEL VIBRATION AND NOISE INDICATIVE OF POSSIBLE INCIPIENT TRANSMISSION FAILURE. I'M FILING THIS NOW FOR FEAR I MAY NOT SURVIVE ULTIMATE CONSEQUENCE OF THIS, AS HAS HAPPENED WITH A NUMBER OF OTHER TRIUMPH ROCKET MOTORCYCLES WITH THIS SAME ENGINE/TRANSMISSION -- THAT WORST CASE SCENARIO WHERE THE TRANSMISSION BREAKS, LOCKING THE REAR WHEEL, AND PROBLEMATIC AT THAT POINT IF ONE STAYS UP TO A STOP, OR ONE GOES DOWN WITH LIFE AND LIMB AT RISK, TO THE POINT OF DEATH.