TRIUMPH Complaints

2011 TRIUMPH GT SPRINT. CONSUMER WRITES IN REGARDS TO MOTORCYCLE VIBRATION AND FRONT BRAKES ISSUE. *SMD THE CONSUMER STATED THE VIBRATION WAS CAUSED BY THE FRONT FORKS. THE CHROME TUBE WOBBLED AROUND INSIDE THE LOWER SLIDER TUBE ON BOTH FRONT FORKS. THE CONSUMER BELIEVES THE MANUFACTURER IS AWARE OF THE FAILURE BUT, WOULD NOT ACKNOWLEDGE IT. *JS

I WAS DRIVING HOME AND MY ABS LIGHT CAME ON, I LOOKED UP AND MY HEADLIGHT STARTED TO FLASH AND THEN MY TACHOMETER AND SPEEDOMETER FROZE IN PLACE AND DIMMED SIGNIFICANTLY. I KEPT DRIVING SINCE I WAS ON THE HIGHWAY AT NIGHT. ABOUT 5 SECONDS LATER EVERYTHING WENT BACK TO NORMAL THEN ABOUT 15 MINUTES DOWN THE ROAD MY ENTIRE ELECTRICAL SYSTEM TURNED OFF AND BACK ON ABOUT 3 TIMES. AT THIS POINT MY HEAD LIGHTS AND DASHBOARD WERE COMPLETELY TURNING OFF AND ON. WHEN I CAME TO A CONSTRUCTION ZONE AND MY BIKE WAS IN IDLE IT DIED AND WOULD NOT TURN BACK ON. EVERY TIME I TRIED TO TURN IT ON IT WOULD MAKE A LOUD CLICK AND THEN SHUT EVERYTHING OFF. I LOOKED ONLINE AND A LOT OF PEOPLE ARE HAVING THIS PROBLEM WITH OEM VOLTAGE REGULATORS FOR TRIUMPHS. WHEN I WAS IN HIGH REV RANGES (6-9K RPM) IT WOULD RUN PERFECTLY FINE, BUT ONCE I STOPPED ONCE IT KILLED IT AND WOULDN'T COME BACK. NOW, EVEN WITH IT TURNED COMPLETELY OFF THE TACHOMETER READER WILL JUST JUMP UP AND BACK DOWN.

WHEN DOWNSHIFTING FROM 3RD GEAR, THE TRANSMISSION FREQUENTLY BYPASSES 2ND GEAR AND GOES INTO NEUTRAL. THIS IS TRUE NEUTRAL, NOT A FALSE NEUTRAL, AS THE NEUTRAL LIGHT COMES ON IN THE INSTRUMENT PANEL. SOME ONLINE RESEARCH INDICATES THIS IS A COMMON PROBLEM WITH TRIUMPH TROPHY AND TIGER 1200CC MODELS AS EVIDENT BY THESE TWO USER GROUP THREADS: HTTP://WWW.TIGER-EXPLORER.COM/INDEX.PHP?TOPIC=8177.0 HTTP://WWW.TRIUMPH-TROPHY.COM/INDEX.PHP/TOPIC,4740.8.HTML THIS SITUATION IS VERY DANGEROUS AND COULD LEAD TO LOSS OF CONTROL OF THE MOTORCYCLE. WHEN DOWNSHIFTING FROM 3RD GEAR, THE EXPECTATION IS THE MOTORCYCLE WILL BE IN 2ND GEAR WHEN THE CLUTCH IS RELEASED. WHEN THIS PROBLEM OCCURS, A LOSS OF CONTROL CAN OCCUR WHEN THE MOTORCYCLE DOES NOT SLOW AS EXPECTED, POTENTIALLY LEADING A RIDER TO OVERSHOOT A CORNER, INTERSECTION, ETC. THIS PROBLEM CAN OCCUR WHENEVER THE MOTORCYCLE IS IN MOTION AND ATTEMPTING TO DOWNSHIFT FROM 3RD GEAR TO 2ND GEAR.

ALL THE TURN SIGNAL STALKS HAVE BROKEN EXCEPT THE LEFT FRONT THROUGH NORMAL RIDING, BIKE HAS NEVER BEEN DOWN. I CAN TELL THE LEFT FRONT WAS REPLACED BEFORE I BOUGHT THE BIKE IN JANUARY OF 2016 BECAUSE IT HAS WITNESS MARKS IN THE BULB HOUSING AND THE STALK MATERIAL IS RUBBERY AND THE MATERIAL ON THE THREE BROKEN STALKS ARE SIMILAR TO A HARD WAX CONSISTENCY. I GAVE MY VIN # TO MY LOCAL TRIUMPH DEALER AND I WAS TOLD THERE IS NO RECALLS ON THIS BIKE SO I ATTEMPTED TO REPAIR THE THREE BROKEN STEMS WITH EPOXY WITHOUT SUCCESS. I LATER GOOGLED THE ISSUE AND FOUND THE RECALL ON THE NHTSA WEBSITE, I CALLED THE LOCAL DEALER AGAIN WITH THE RECALL INFO AND THEY TOLD ME THEY WOULD CALL ME BACK WHICH THEY NEVER DID. I THEN CALLED THE TRIUMPH USA TOLL FREE CUSTOMER NUMBER, TOLD THEM THE ISSUE, GAVE THEM MY VIN#, AND THEY TOLD ME THAT ALL FOUR STALKS WERE REPLACED BY THE SELLING DEALER IN CARTERSVILLE, GA, WHICH, I CAN ASSURE YOU, THREE WERE NEVER DONE. THE CUSTOMER SERVICE REP WASN'T INTERESTED IN HELPING ME OUT, JUST BASICALLY TOLD ME "TOO BAD". I LEFT A MESSAGE WITH HIS SUPERVISOR [XXX] ON OCT. 13, 2016 AND NEVER HEARD ANYTHING AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NEW MOTORCYCLE AND FIRST NIGHT OUT WITH IT. INSTRUMENT PANEL AT NIGHT IS NOT LEGIBLE. THE LIGHTING ON THE INSTRUMENT CLUSTER (SPEEDOMETER AND TACHOMETER) IS TOO DIM TO BE ABLE TO READ THE NUMBERS MAKING IT IMPOSIBLE TO DETERMINE SPEED AND RPMS.

THERE IS NO GAP BETWEEN THE BAR END CAP AND THE THROTTLE GRIP. WHEN TEMPERATURES ARE HIGH OR THE HEATED GRIPS ARE TURNED ON THE GRIPS EXPAND, AS IF THE MOTORCYCLE HAS CRUISE CONTROL. THE GRIPS CAN ALSO CAUSE THE THROTTLE TO STAY WIDE OPEN. THE BIKE IS A T-120 BLACK WHICH COMES WITH HEATED GRIPS STANDARD. ATTACHED ARE TWO IMAGES. ONE SHOWS MY BIKE WITH NO GAP BETWEEN THE END CAP AND GRIP; THE OTHER IS A BIKE ON A DEALERS SHOWROOM FLOOR.

THE TURN SIGNAL STEM ON THE LEFT REAR OF THE MOTORCYCLE HAS BROKEN/ FRACTURED. THERE HAVE BEEN RECALLS ON THE SAME MODEL OF MOTORCYCLE FOR THIS SAME EXACT ISSUE IN 2012 AND 2013 YET THIS YEAR HAD NO RECALL. I TRIED TO REASON WITH TRIUMPH WITH NO SUCCESS.

THE BOLT ON THE SHIFT ASSEMBLY (THREADED FROM BOTTOM /UP) CAME OFF. THE SHIFT ASSEMBLY ARM CAME OFF WHEN IN MOTION AND I WAS UNABLE TO CHANGE GEARS. MOTORCYCLE WAS STUCK IN GEAR WITH NO ABILITY TO SHIFT.

TL* THE CONTACT OWNS A 2010 TRIUMPH THUNDERBIRD. THE CONTACT STATED THAT THE MOTORCYCLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ALIGNMENT NEEDED TO BE READJUSTED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

TL* THE CONTACT OWNS A 2014 TRIUMPH TIGER. THE CONTACT STATED THAT THE MUFFLER FRACTURED AND DETACHED FROM THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WELDS WERE INSUFFICIENTLY WELDED AND THE MUFFLER AND REAR OF THE FRAME NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.