VIKING Complaints

TL* THE CONTACT OWNS A 2005 VIKING SAGA. WHILE CRANKING THE ROOF LIFT SYSTEM, THE ROOF DROPPED DOWN AND BECAME STUCK HALFWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 05V364000 (EQUIPMENT). THERE WAS NO MILEAGE. *DT *DT VIN NOT AVAILABLE.*JB

I HAVE RECENTLY DISCOVERED THERE WAS A RECALL I WAS NOT MADE AWARE OF ON THE LIFT SYSTEM OF THIS TRAILER. IT IS ALREADY DOCUMENTED HERE UNDER NUMBER 05V364000 . HOWEVER VIKING GIVES A STORY ABOUT WHO USED TO OWN THE COMPANY AND IS NOW OUT OF BUSINESS ETC, SO NOW I'D HAVE TO PAY FOR THE REPAIRS MYSELF IF I WANT THE DANGEROUS CONDITION REMEDIED.

TL* THE CONTACT OWNS A 2008 WW HORSE TRAILER (N/A) EQUIPPED WITH CARLISLE RADIAL TIRES, SIZE: ST225/75R/15. THE CONTACT STATED THAT WHILE THE HORSE TRAILER WAS PARKED, THE FRONT AND REAR DRIVER'S SIDE TIRES BLEW. THE TIRES WERE NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND WAS INFORMED THAT THE WARRANTY HAD EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1000 AND THE TIRE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2004 VIKING LEGEND. WHILE PARKED THE CONTACT ATTEMPTED TO RAISE THE TOP OF THE CAMPER, BUT IT WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTICS. THE TECHNICIANS REPOWERED THE ELECTRICAL SYSTEM. AFTER THE REPAIR, THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

WHILE RAISING THE ROOF OF THE POP-UP CAMPER, THE LIFT CABLE BROKE AND THE ROOF FELL. FORTUNATELY NO ONE WAS INJURED. I FOUND A RECALL ON MY MODEL AND YEAR FOR INSTALLING A SAFETY BRAKE TO PREVENT THE ROOF FROM FALLING IF THE CABLE BREAKS (RECALL - CAMPAIGN #05V364000). THE COMPANY RESPONSIBLE FOR THE RECALL SAYS MY CAMPER IS NOT INCLUDED IN THE RECALL. SINCE THE ROOF FELL WHEN THE LIFT SYSTEM FAILED I AM NOT SURE WHY I CANNOT HAVE MY CAMPER FIXED. I CANNOT GET A DESCRIPTION FROM THEM EXPLAINING IT TO ME.

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 05V364000 WAS RECEIVED FROM VIKING RECREATIONAL VEHICLES FOR EQUIPMENT: RECREATIONAL VEHICLE: THE TRAILER WAS TAKEN TO THE SALES/SERVICE DEALER FOR THE RECALL REPAIR. THE REPAIR FAILED TO CORRECT THE PROBLEM, AND THE VEHICLE WAS RETURNED TO THE SERVICE DEALER. THE PROBLEM STILL FAILED TO WORK PROPERLY. THE SERVICE DEALER SENT 2 TECHNICIANS TO CLOSE THE TRAILER; THEN THE TRAILER WAS RETURNED TO THE SERVICE DEALER FOR FURTHER REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE TOP FAILED TO RAISE AND LOWER, THE TOP WAS STUCK IN THE RAISED POISTION. UPDATED 01/10/06. *JB

DT*: THE CONTACT STATED THE WHEEL STUD THREADING BACKED OUT AND 3 OF THE 4 WHEEL STUDS CAME OUT COMPLETELY ON THE LEFT SIDE. THE RIM ON THE TRAILER WAS RUINED DUE TO THIS PROBLEM. AFTER THIS INCIDENT WAS NO LONGER DRIVABLE. THE TRAILER IS A HAULING TRAILER.

2005 SAGA 2107 CAMPER HAS A PROBLEM WITH THE DIRECT DRIVE LIFT SYSTEM, WHEN TURNING THE LIFT CRANK HANDLE THE MECHANISM ABRUPTLY SKIPS. ***NO ANSWER REQUIRED*** *TS *SC

DT: THE CALLER SAID SHE TOOK VEHICLE TO DEALER FOR RECALL REPAIRS ON THE ROOF AND PILLARS. THE DEALER HAD THE VEHICLE FOR OVER A MONTH AND WAS HAVING TROUBLE GETTING THE PARTS FROM THE MANUFACTURER. THE MANUFACTURER SAID THEY DO NOT HAVE THE REMEDY FOR THE RECALL YET. SHE DID NOT KNOW WHEN SHE WILL GET VEHICLE BACK. VEHICLE WAS NOT LOCATED ON LIST. IT IS A 2004 VIKING LEGEND.*AK *NM

I HAVE CALLED THE VIKING MANUFACTURER ON NUMEROUS OCCASIONS. PARTS ARE SUPPOSED TO BE SHIPPED BUT I HAVE NOT RECEIVED ANY PARTS. I HAVE CALLED THE RV DEALER IN BAY CITY, MICHIGAN AND THEY HAVE RECEIVED NO PARTS FROM THE MANUFACTURER AND THEY HAVE NO IDEA WHAT IS GOING ON. I CALLED THE SAFETY HOT LINE ON 10-6-05 AND THEY WERE SUPPOSED TO GET BACK IN TOUCH WITH ME ABOUT THE RECALL AND THEY FAILED TO CALL ME BACK. I AGAIN CALLED THE VIKING MANUFACTURER ON 10-14-05 AND THEY DON'T KNOW WHAT'S GOING ON. THEY WILL LET ME KNOW AND THEY AGAIN FAILED TO CONTACT ME. STILL NO PARTS RECEIVED FOR THE RECALL. I STOPPED IN THE BAY CITY, MICHIGAN DEALER ON 10-15-05 AND THEY TELL ME THE MANUFACTURER NEEDS MORE INFORMATION, WHICH THEY SAY THEY SUPPLIED TO THEM WEEKS BEFORE. WHILE THIS IS GOING ON, MY POP UP CAMPER BROKE AND THE TOP FELL DOWN! THIS COULD HAVE SERIOUSLY HURT ONE OF US, HAD WE BEEN IN THERE WHEN IT COLLAPSED! I CALLED THE SAFETY HOTLINE AGAIN ON 10-19-05 AND THEY TOLD ME TO FILE A WRITTEN COMPLAINT WITH YOU ON THE WEBSITE. *JB