2024 VOLKSWAGEN ATLAS Complaints

My brakes have been grinding and squeaking for months. I bought my car new in Feb 2024. Dealship has stated it’s “normal”

SOS emergency call button doesn't work. Even though button is show green and technical people at dealership said there are no problems. I actually pressed the button and it said the call can't be made.

Each time I place my Cell Phone ( iPhone 12) it overheats to the point the safety device in phone shows a excessive heat warning.

my vehicle has a safety issue that is tied to the NAV system and its interaction with the vehicles drivers assist functions. Multiple times while driving the vehicle, the NAV system would decide the vehicle was on a different road than it was actually on. The first time it happened; I was on the freeway traveling at 70 MPH when the NAV system decided I was on a residential street several miles away with a 25 MPH speed limit. The vehicle immediately adjusted to what it thought was the posted speed. To be more specific, the vehicle slammed on the brakes and went from 70 MPH to 25 MPH quite aggressively. Luckily, no one slammed into me as I regained control of the vehicle. This has happened multiple times on different roads, different speeds, with or without using the NAV system for guidance. I have found that turning off all of the drivers assist functions stops the vehicle from slamming on the brakes but the NAV system still occasionally goes nuts. I have taken the vehicle to the dealership 3 separate times with no joy. The dealership has been unable to duplicate the defect to date however the last time in I was able to provide video evidence of the issue. The dealership did provide me (on 14 April this year) a copy of an older memo from Volkswagen identifying a potential NAV issue. According to the memo the issue should have been taken care of by Aug 2024. My issue extends well beyond that date. Of concern to me is the fact VW knew there was an issue but failed to tell the consumer to turn off the Adaptive Cruise Controls functions until this issue was fixed. As my vehicle still has the issue, I don't know if it's related to the memo or something different. I've attached the last 2 workorders, vehicle is still at dealership for 3rd time. I also attached the document I provided the service writer the first time I dropped the vehicle off. Also attached is the VW memo on the NAV system

Windshield cracked for no apparent reason. Did not see or hear any object strike windshield. Began as a 6 inch crack from roof to rearview mirror and crack continues to spread and extend across windshield without any cause. The weather has been warm and no frost or cold yet crack grows 3 inches a day. Windshield wipers do not come on, collision warning goes off for no reason but does not go off when I was nearly hit headon, driver assist and lane departure does not work at all. I attempted to get Volkswagen dealership to repair for warranty and extended "Platinum Protection" plan but they refused. I have filed an insurance claim with my carrier.

Keyless entry continuously fails. When using the door handles to unlock or lock the vehicle the vehicle behaves as if key fob is not present if the key fob is in our pants pocket or pocketbook. We have to physically take the key fob out of our pants/bag where we then can observe the "handshake" between vehicle and key fob take place in order to lock/unlock vehicle. Vehicle has been at the dealer multiple times (they had car for 60 days trying to resolve the issue). Batteries and key fob were replaced and reprogrammed, they replaced the start actuator which supports the key connections to the car and still not resolved. We consider this a significant safety issue because if we cannot get into our locked car in an unsafe situation or get into the car in an emergency there could be dire consequences. Note: Videos are available for confirmation of behavior.

Hi, I received a recall for my car about the engine cover but VW doesn't have a solution. They just took the cover away and left the motor without cover or protection. I don't think is normal and appropiate to have the engine expose like that. Besides this problem, the car has brake problems I already report and also Oil problems that VW won't give a correct answer. I worried because I have 3 children and I don't feel safe to travel with them in a car I bearly have 1 year with it. I'll appreciate your help.

When the Atlas is cold, there is a weird screeching/grinding sound coming from the drivers side front when I press the brakes while in motion. Car has 12 miles on it. Brought it into the dealer and they say that it’s a known issue with the OEM brakes, but as it “does not cause a safety concern” it’s not covered under warranty. Dealer said that he could replace brakes with non OEM and the problem would go away. Dealer says that it is from “initial brake build-up” but that it is not likely to go away without replacing the brakes.

The contact owns a 2024 Volkswagen Atlas. The contact stated that while at a stop sign and attempting to make a left turn, while depressing the accelerator pedal, the vehicle failed to respond as needed; however, approximately five seconds later, the vehicle responded as intended. The contact stated that the transmission had shifted into neutral and then first gear after several minutes. The contact stated that a dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 3,997.

The brakes sound horrible when they are cold. They grind and vibrate until they are warmed up and the car only has 8K miles on it. We are being forced to pay to have the brake pads replaced with ceramic brake pads from the semi-metallic factory ones. We have only had the car 2 weeks. They said VW would cover 70% of the cost, but with the number of complaints, this should be covered completely.