2024 VOLKSWAGEN ATLAS Complaints

While accelerating, my 2024 Volkswagen Atlas hesitates and drags before responding to throttle input. The vehicle was brought to Volkswagen Cypress (Houston, TX) on 08/25/2026 for a scheduled service appointment that included this concern as well as recall 24V480. As of 08/27/2026 - two days later - the vehicle has not been inspected or touched by a technician. The dealer has confirmed they are approximately 3 days behind and offered no resolution. The acceleration hesitation presents a safety concern, particularly when merging onto highways or crossing intersections. Recall 24V480 remains unaddressed.

The rearview camera and infotainment display intermittently fail. When the vehicle is shifted into reverse, the infotainment screen goes black or freezes, disabling the rearview camera image. The vehicle must be stopped and the system manually rebooted before rear visibility is restored. The failure occurs frequently in high ambient temperatures, which in South Florida is a near-daily condition. This is the exact defect covered by Recall 24V-480, which applies to my vehicle. The recall's software remedy has been applied — and the defect has returned. The defect has been reported to an authorized Volkswagen service center on three occasions: Visit 1 (August 2, 2024, at approximately 2,630 miles — 14 days after delivery): Customer complaint recorded as "Infotainment screen is turning off and on." Dealer performed no repair and reported the system was "functioning as designed." Visit 2 (February 17, 2026, at approximately 19,742 miles): Customer complaint recorded as "Rear view camera blacks out / shows black screen / does not work properly." Dealer applied Technical Bulletin 91-24-02 and performed a radio software update from version 1969 to 1990, recording the recall as complete. Visit 3 (July 17, 2026, at approximately 23,662 miles): Customer complaints recorded as "Rear camera at time doesn't turn on" and "Radio screen goes off at time and doesn't connect back to CarPlay." Dealer performed a hard reset and stated the concern was "not present" at the time of inspection. Safety impact: Loss of the rearview camera image at the moment of shifting into reverse eliminates required rear visibility (FMVSS No. 111). The driver has a documented history of a prior backing collision, which makes this defect a direct and ongoing safety hazard to the driver, family members transported in the vehicle, and third parties. The failure is intermittent and cannot be predicted, meaning the driver cannot compensate for it in advance.

I purchased this car brand new in 2024. As of today I have had 7 chips in my windshield. The first one which resulted in a replacement was February/ March 2025. I have replaced it once and filled 2 chips, but I currently have 4-5 chips in my windshield which needs to be replaced due to 2 of them being large. I am holding off on this replacement until I absolutely need to because the fear of replacing and then getting another chip. Some of the chips are small, but it seems to me anything that hits the windshield chips it. I have had several cars over the year and drive a lot of miles and have never had this issue with windshields. Another problem that I had when replacing was finding the proper windshield. When Safelight replaced it they did not use the OEM windshield at first. They replaced the windshield 2x with an off brand and the heads up display would not work properly. Then they finally used the OEM windshield from Volkswagen which of course costs more. So for the cost you would think you are getting better quality, but that doesn't seem to be the case. I have been to a couple of different window replacement companies over the last couple of years and they have all told me that the Atlas & Tiguans are known for windshield chips and they find that Volkswagen's glass is very thin compared to other companies.

On August 5, 2026, my 2024 Volkswagen Atlas Cross Sport received the remedy for Volkswagen Recall 91TV, NHTSA Recall 26V473, involving rearview-camera software. The vehicle was returned to me on August 11. On August 17, while I was actively reversing in a parking lot, the rearview-camera image froze on the center display. The image remained visible but stopped updating even though the vehicle continued moving backward. Because the displayed image no longer accurately represented what was occurring behind the moving vehicle, I nearly struck a pedestrian. No collision or injury occurred. This was the first time I had ever experienced the rearview camera freezing. Before Recall 91TV was performed, the rearview camera had operated normally when the vehicle was placed in reverse. I have had a separate front parking-camera/360-degree Area View problem since the vehicle was new. When pulling forward into a parking space, the camera interface activates automatically, but the live front/Area View image remains black until I manually press the camera control. That problem existed before Recall 91TV and also remains unresolved after the recall remedy. I am distinguishing these conditions because the front/Area View problem is longstanding, while the frozen rearview-camera image was a new failure that occurred after the recall remedy. I am reporting the sequence because the failure occurred 12 days after the recall remedy was performed by VW, while the vehicle was actively reversing, and resulted in a frozen image that no longer represented the area behind the moving vehicle, contributing to a near miss with a pedestrian.

I am writing to report a serious safety concern involving my 2024 Volkswagen Atlas. This weekend, our vehicle unexpectedly began rolling backward while no one was seated in the driver’s seat. Thankfully, no one was injured, but the incident had the potential to cause severe injury or death. My daughter attempted to start the Atlas by reaching across the front passenger side to press the brake pedal while simultaneously pressing the start button. As she moved back, her elbow inadvertently struck the toggle-style gear selector, shifting the vehicle into neutral. The vehicle immediately began rolling backward down the driveway toward the street and mailbox. In a moment of panic, my daughter exited the vehicle and attempted to stop it by pushing from behind. This placed her directly in the path of a moving, driverless vehicle. Fortunately, family members yelled for her to move, and my mother was able to run to the vehicle, get inside, and stop it. We fully recognize that my daughter should not have attempted to start the vehicle in this manner, and we have had a very serious conversation with her about proper vehicle operation, use of the emergency brake, and never placing herself behind a moving vehicle. However, her mistake revealed what I believe is a significant safety vulnerability: the gear selector could be unintentionally moved into neutral with a simple, incidental bump, allowing an unoccupied vehicle to roll freely. The outcome could have been devastating. My daughter could have been run over. My [XXX] son, my other daughter, a child playing in our cul-de-sac, or a neighbor walking a dog could have been struck. Property damage would have been the least of our concerns. I recently drove a Chevrolet truck equipped with a similar toggle-style shifter, but its selector included a side button that had to be intentionally pressed before the gear could be changed. A safeguard of that nature appears capable of preventing precisely the type of accidental a INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA

The center infotainment/display screen in this 2024 VW Atlas repeatedly goes black, freezes, and reboots itself while the vehicle is being driven, including at highway speed (about 43-55 mph). When it fails, the screen collapses to a clock only and shows "Navigation not available," "Telephone not available," and "App-Connect not available," then the entire head unit reboots on its own while driving. During these failures the driver loses the rearview/backup camera image, climate and audio controls, navigation, and phone functions - a serious safety hazard while the car is in motion. The problem is ongoing and has NOT been fixed. The vehicle has been to the Volkswagen dealer FIVE times for this issue (01/15/2026, 01/26/2026, 05/27/2026, 06/16/2026, and 06/30/2026). Repair order #436699 documents the screen "intermittently going black"; a dealer software update was performed and did not resolve it - the failure recurred. There is a 79-second video of the head unit rebooting while driving at 43-55 mph. This matches VW recall 26V473000 (2024-2026 Atlas, a low-voltage electrical event affecting display-screen functions) and TSB 91-23-03 (MIB3 infotainment freezing/rebooting/black screen). Losing the backup camera, controls, and displays while driving endangers the occupants and others on the road.

The center infotainment/display screen in this 2024 VW Atlas repeatedly goes black, freezes, and reboots itself while the vehicle is being driven, including at highway speed (about 43-55 mph). When it fails, the screen collapses to a clock only and shows "Navigation not available," "Telephone not available," and "App-Connect not available," then the entire head unit reboots on its own while driving. During these failures the driver loses the rearview/backup camera image, climate and audio controls, navigation, and phone functions - a serious safety hazard while the car is in motion. The problem is ongoing and has NOT been fixed. The vehicle has been to the Volkswagen dealer FIVE times for this issue (01/15/2026, 01/26/2026, 05/27/2026, 06/16/2026, and 06/30/2026). Repair order #436699 documents the screen "intermittently going black"; a dealer software update was performed and did not resolve it - the failure recurred. There is a 79-second video of the head unit rebooting while driving at 43-55 mph. This matches VW recall 26V473000 (2024-2026 Atlas, a low-voltage electrical event affecting display-screen functions) and TSB 91-23-03 (MIB3 infotainment freezing/rebooting/black screen). Losing the backup camera, controls, and displays while driving endangers the occupants and others on the road.

On two consecutive occasions, my 2024 Volkswagen Atlas Cross Sport suddenly lost almost all ability to accelerate after highway driving. Both times, after exiting the highway and stopping at a traffic light, pressing the accelerator would only allow the vehicle to travel a few miles per hour. The vehicle was effectively unable to accelerate normally or keep up with traffic. Turning the vehicle completely off and restarting it restored normal acceleration. The same problem occurred again the following day under similar circumstances. Multiple dashboard warnings appeared, including the check-engine light. During the second occurrence, a red coolant-related warning also appeared. I took the vehicle to an authorized Volkswagen dealer. The dealer documented a fault for “ENGINE COOLANT FLOW LOW/PERFORMANCE” and found Volkswagen TSB 01-24-06 applicable. The repair order states that DTC P00B7, P0116 or P2681 was stored in the engine/motor control module. The dealer performed the prescribed ECM programming update under warranty. The dealer inspection showed the coolant system as OK and did not identify or repair a coolant leak or replace any cooling-system components. My safety concern is the sudden, severe loss of propulsion/acceleration in normal traffic. Had this occurred while merging onto a highway, crossing an intersection, or in other high-speed traffic, the inability to accelerate could have resulted in a collision. I am filing this complaint so NHTSA has a record of this loss-of-propulsion condition and its association with the documented ECM/coolant-flow fault and Volkswagen software update.

The contact owns a 2024 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the check engine, exhaust system malfunction, and master warning lights were illuminated. The messages "Engine Control Malfunction" and "Transmission Overheated" were displayed on the instrument panel. The vehicle was pulled over to the side of the road. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 18,227.

VW sent an over-the-air remote tech update on 8/8/206. Once the update was completed and the system rebooted, the rearview backup camera and cross-traffic safety system are no longer working. We tried a system reset, which did not work, and we tried a hard reset ( car was outside - doors locked and car off for 20 minutes+). Tried to get an appointment, and the dealer pushed us out 3+ weeks—this is unacceptable for a safety system issue. In addition, VW has not completed the engine cover repair/recall even though your system shows no open recalls, which is strange and unsettling. Is VW hiding recall repairs or marking them complete when not done ???