2018 VOLKSWAGEN ATLAS Complaints

The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is no fix for what is a very important safety feature in the passenger side of the vehicle

The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2018 Volkswagen Atlas has a defect that has impaired my ability to use the vehicle as intended. It is not only unsafe but I am in fear of driving freeways because I do not know when my car will cut off. Manufactures were fully aware of their defective products. I have read forums pertaining to the 2018 Volkswagen Atlas engine sputtering (Causes and Diagnosis). It states that the causes could be a bad fuel system, ignition system,MAF sensor, or bad converter. I have owned my vehicle for over a year and a half. During this time my vehicle has repeatedly started sputtering, deccelerated and turned off. It has happened 3 times and I do not feel safe. Have taken to dealership only to be told nothing was wrong with car. On October 18, 2022 Volkswagen Group of America recalled 74,067 SUV'S due to Engine Failure that could result in stall, increasing risks of crash. Troublesome connecting rod bearings that potentially lead to oil leaks and fire. Volkswagen has recalled 2022-2023 Volkswagen Atlas and Atlas Cross Sport.This is a Manufacturer's defect. The defect did not start in 2022-2023 models the problem occured in 2017 when the Volkswagen Atlas was launched as a one of the most innovative technical platforms in automotive industry. I understand that the Federal law requires safety recalls repairs to be provided up to 15 years because safety recalls do not expire. NHTS I am requesting that safety recalls be performed on 2018 Volkswagen Atlas because the same problems exit. I am requesting that Volkswagen Group of America stand behind their products, take ownership of the necessary repairs to keep consumers safe from harms way. I thought there was nothing more terrifying than being buried alive until I drove up and down the streets of San Francisco in a 2018 Volkswagen Atlas. The fear of not knowing when your car will start sputtering and decelerating causing you to plunge to your death is the most terrifying experience that I have just indured in my life.

The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Our 2018 VW Atlas will randomly shut the engine off even with auto start/shut off disabled. This has happened 5 times in 3 months. It has done so on the highway and on main streets putting our family of 6 at risk of being in an auto crash every time. The brakes have automatically came on 2 times. Forward collision sensors come on with nothing in front of us which also puts the breaks on and makes a distracting loud beep which has made me jump out of surprise while driving. The EPA rated fuel economy is 26 highway and 22 city. We drive both and rarely get above 16 combined MPG even with multiple drivers and making an attempt at getting better economy. Our Atlas also makes a loud “clunk” sound from the undercarriage in the center/rear of the vehicle. It does this while driving or while parked with the vehicle idling. Also not major but sometimes when the front passenger window is half down, if you push the button to roll it up, it goes all the way down. We are going to take it in to VW soon but there is a lot wrong that either make driving it a hazard to ourselves and other drivers and makes us feel very uncomfortable. We love it but we are also afraid of it. There is currently no open recalls. I’ve been a mechanic, a machinist and an engineer for nearly 20 years. Some stuff just doesn’t make sense. I read the crank and cam pulses, usually you’d expect a drop in pulse that could cause the engine to shut down but there’s nothing. Nothing on the scan tool or on the onboard vehicle diagnostic.

I would be driving under 30mph and would get a warning on my dashboard that would say "Brake Booster Faulty", in addition the "Brake" light would illuminate and my brakes would become spongy and harder to engage.

How was your safety or the safety of others put at risk? We utilize all seats in our Volkswagen Atlas since we have a large family. We are being told that we no longer should allow a front passenger to sit in the passenger seat due to the airbag no longer deploying. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. We called VW Dealership in Melbourne, Florida on 6/28 and they confirmed that the vehicle had a recall on the airbag. No one has been injured but this poses a significant safety risk to our family.

The contact owns a 2018 Volkswagen Atlas. The contact received notification of the NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall requested on VW Atlas 2017 with statement not to use front seat, but we only have 1 car. How are we to proceed as a family? Recall remedy stated as not being available. Manufacturer Recall Number69FB NHTSA Recall Number23V215