2019 VOLKSWAGEN ATLAS Complaints

Unable to drive our family car due to the ongoing passenger airbag recall. VW has yet to come up with a resolution, but it is not safe for us to drive it with someone in the passenger seat. This problem is very frustrating and the delay in a solution should be unacceptable.

The passenger air bag system is failing, the suggested fix is to not have a passenger ride in that seat. But since we have 4 kids in car seats in the back and only have one car we have no choice but for one of us to Always ride in that seat and risk injury.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light would remain illuminated while operating the vehicle. The vehicle was not repaired. The failure mileage was 85,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light had remained illuminated while operating the vehicle. The failure mileage was 18,000. VIN tool confirms parts not available.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

At red light the auto stop start won't turn the car back on. The battery drains in less than 5 minutes and needs a jump. Or sometimes it won't "auto start" and I have to move the selector to Park and push the start button. This also happens when the engine is off, but the accessories are on. Just listening to the radio for 5 minutes seems to drain the battery and the car won't start and needs a jump. After a jump, the battery does charge back up when driven and holds its charge. I now try to remember to disable the auto stop start as this behavior is unacceptable. I recently had a new battery put in, and a new BCM and ECM, and this problem still happens. The car is at the dealer now.

The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The message "Passenger Air Bag Off" was displayed. The local dealer was contacted and advised the contact that the passenger’s side seat needed to remain unoccupied while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available. The contact stated it's has now been 11 months since this recall was announced, and the unable to operate the vehicle.

The digital instrument cluster does not work, and the vehicle is not drivable due to safety features failing and an inability to know the vehicle's speed. The instrument cluster does not display speed, vehicle status, or safety information. The dealership cannot identify why this has happened. In addition, the car's electronics are failing, such as blinkers not working and the rear lights and safety features not working. The vehicle is not drivable, and the part is unavailable for an unknown period to fix the digital instrument cluster. VW refuses to resolve the failure of their electronics and wants to charge us $1700 to fix their problem with their electronics. We cannot safely use the car for an unknown period and are harmed by its broken manufacturing process. VW should fix this safety issue and warn other consumers about this safety issue. As I am sure you can appreciate, I rely on my car for transport, and apart from the inconvenience, this problem may also cause me to incur additional costs. I ask you to investigate this safety issue and ask VW fix the problem at their own cost.