2024 VOLKSWAGEN ATLAS Complaints

3 weeks after buying the car, I turned it on and there was an awful clicking noise. I turned the car off and the clicking was still happening and then both door started smoking. We had to pull the battery and have the car towed. Dealership had to replace electrical panels in the doors.

Multiple times the interior lights will not turn on or the turn on by themselves and flash even after turning the car off and on again. Brought it to the dealership with the complaint a few times, and dealer told me nothing they could do even with the video of it happening. When this is not working, the emergency call and other features do not work either.

The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.

Our Vehicle's GPS system will not calibrate and the navigation system is completely off when driving. The affected safety and driving systems have caused our car to stop suddenly at freeway speeds on the freeway, As well, while driving in town, our safety deterrent systems will alert constantly due to the wrong location is being sent to the car. Volkswagen Company notified dealerships yesterday to prepare for an onslaught of consumer complaints about this issue. There is no expected timeline to deal with this directly as it is not a hardware issue but rather a cellular GPS issue with Verizon wireless. Volkswagen has no intent on dealing with the safety issues with this car and accepts that your car may stop suddenly on the freeway because the car thinks you are in a school zone. My family's safely comes first and we can no longer drive our car.

CUSTOMER STATES THAT WHEN DRIVING AT FREEWAY SPEEDS 60 AND UP HEARING A POPPING TYPE NOISE SOUNDS LIKE POPCORN POPPING IN MICROWAVE CAN ONLY HEAR WHEN RIDING IN THE BACK SEAT Caused by ROAD TESTED AND VERIFIED A POPPING NOISE COMING FROM REAR OF INTERIOR NEAR TAIL LIGHTS. REMOVED VENTS TO FIND NOISE IS COMING FROM DEPRESSURIZATION VENTS OPENING AND SHUTTING. VERIFIED TO LIKE VEHICLE AND FOUND THIS IS NORMAL OPERATION

I was driving approximately 72 - 74 mph on an expressway and approaching traffic ahead of me. To move around this traffic, I switched lanes and attempted to accelerate. Immediately upon pressing the accelerator, the vehicle began to sputter, jerk, and decelerate, and the engine revved at what sounded like a very high rate of RPMs. The vehicle continued to sputter and jerk as it decelerated to a speed of approximately 55 – 58 mph. Once the vehicle reached that speed range, I was able to maintain my velocity; however, the vehicle continued to sputter and jerk until I brought it to a full stop. Additionally, if I attempted to accelerate, the RPMs turned at a very high rate and no acceleration occurred. I reported the issue to the dealership immediately and brought it to the service department when they opened the following morning. At the time of writing this, the vehicle remains in their possession and has not been returned to us.

My wife and I bought a new VW Atlas 2.0 SEL on [XXX] 2024. On the way home from Auto Imports in Brainerd, MN, the Adaptive Cruise Control (ACC) shut off suddenly in the dark slowing the car until I disconnected the Adaptive Cruise Control. My wife drove our autistic grand daughter to her therapy session in Grand Forks, N.D. using as we customarily do [XXX] . It happened to her twice on the way home. We took the car to Valley Imports in Fargo four times and were told each time many other Atlas's were experiencing the same and other problems. ACC disengaging, brakes stopping the cars etc. The navigation system had to be repaired it was off by 1 mile and the Stop/Start system has never worked. The dealer told me The Start/Stop system only works in perfect conditions, not to cold, not to hot etc. It has never worked. After the dealer tried to follow the VW recommendations 3 times it continued. I have experienced the ACC defect dozens of times and on [XXX] 2024 7 times on [XXX]. We dropped the car at the dealer and after one week at the dealers on [XXX], 2024 , and a new radar sensor was installed, it happened again twice on the way home on [XXX] crowded with semi-truck traffic connecting the US to Canada. Most importantly on the return from the dealer or the third repair on [XXX], to Walhalla on [XXX], the brakes suddenly slowed the car from 75 to 68 until I could disengage the ACC. There were cars and semi-trucks following us creating a dangerous situation. All we need is for the ACC to shut off or the brakes to suddenly slam on as described in front of distracted semi-truck driver heading north or south on the interstate behind us and we have a disaster. We will not drive the car again nor risk my wife, grand daughter's or my life. I found the case of [XXX] v. VW U.S.D.C. [XXX]. VW has known about these dangerous defects, has done nothing and concealed them. Risking our lives. . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reaching out to you with urgent news regarding a concerning situation involving Volkswagen and a dangerous malfunction in their vehicles. After purchasing a brand-new Volkswagen Atlas from Ken Garff in Gilbert AZ, I have encountered persistent malfunctions in the vehicle's technology, particularly the Apple CarPlay feature and the integrated navigation system. These malfunctions have not only posed a significant safety risk while driving but have also severely diminished the usability and value of the vehicle. Even more alarming is Volkswagen's response to this issue. Despite numerous attempts to address the problem with both the dealership and Volkswagen customer service, I have been informed that a fix for these malfunctions will not be available until at least 2025. This is an unacceptable timeline for resolving a safety issue that puts drivers and passengers at risk every time they get behind the wheel. Furthermore, Volkswagen sold the vehicle with full knowledge of the malfunctioning features, yet failed to disclose this crucial information during the purchase process. This lack of transparency is deeply concerning and raises serious questions about Volkswagen's commitment to customer safety and satisfaction. The map spins while I’m driving, and directs me to turn on roads that don’t exist in my current location, causing me to be distracted and attempt to turn where there are no turns available. The dealership has verified the issue, confirms VW is aware and says there is no fix. When I called VW customer service, they said a fix wouldn’t be available until 2025 at the earliest.

On March 6, 2024 I received a crack in my windshield while driving that spans nearly the entire width across the windshield at driver's eye level. Volkswagen has informed me that there are zero replacement windshields for this vehicle available in the entire country. I have attempted to work with Volkswagen directly, the originating dealership directly and 3rd party safety glass retailers. There is no anticipated date that the manufacturer is going to make this windshield part available and the vehicle is unsafe to drive. This vehicle is brand new and it is unacceptable that the manufacturer is not required to manufacture and make available important safety components to service these vehicles while still selling the exact same vehicles as new.

The contact owns a 2024 Volkswagen Atlas. The contact stated that while his wife was driving approximately 55 MPH, the vehicle independently veered to the right. The failure recurred severely times and independently veered to the left or right. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,200.