2024 VOLKSWAGEN ATLAS Complaints

Vehicle Nav often looses location, and sets location miles off from where the vehicle was while in motion. Car Net often says that it's not registered when it is, timezones switch to completely different parts of the country and driver assistance features deactivate when the GPS looses it's location. Vehicle has been to dealer three times for these issues, the first time software was updated, but issues persisted. The second time was to diagnose that it was a Car Net module problem with an extended backorder. The third time was to replace the Car Net module, which the technician had problems trying to program and was eventually successful, but two days later the problems arose again.

The backup camera stopped working on March 19. Because the car is less than a year old, we thought it was a minor glitch and would go away on its own. On March 20, the backup camera was still not working. On March 21, with the backup camera still not working, we contacted the dealership to schedule an appointment to diagnose and fix it but the next available appointment isn't until June (three months from now). This is just a diagnosis appointment, not an appointment to fix the issue, and they said depending on the diagnoses we'd have to book another appointment to actually fix it which could be again months out in terms of availability. A non-working backup camera is a safety hazard and simply shouldn't be a problem on a brand new car less than a year old.

Windsheld cracks instantly, every time a small pebble hits it. Saw that the older models that this problem also. I have owned atleast 8 cars and this is only vehicle that's Windsheld cracks everything a small pebble hits it on highway. Hundred of others on social media are reporting the same problem!

Driving on a straight road in the rain approximately 45-50 mph with no other cars in front. Automatic braking system went on 3 times within 200 yards. Very scary- could have been rear-ended or hydroplaned.

The contact owns a 2024 Volkswagen Atlas. The contact stated while driving at an undisclosed speed with his sons in the rear seats, one of his sons informed him that his other son who was occupying the rear driver's side seat had playfully put the seat belt around his stomach and could no longer breathe. The contact stated that he pulled to the side of the road and immediately unbuckled the seat belt; however, the seat belt continued to retract and to tighten around the chest of his son. The contact stated that the seat belt did not loosen after been unbuckled. The contact was able to use an emergency device and cut the seat belt. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 8,000.

I was told by dealership that due to the boosters transmitting radio frequencies in rural areas that it interferes with the adaptive cruise control. I have gone on 3 trips where this causes the front assist and cruise control to disengage at highway speeds. Had someone been behind me they would have rear-ended my vehicle. In 6 months has happened three times but the dealership has not been able to reproduce due to our high population in our area. Dealership is aware but they don't know how to fix as manufacturer hasn't released any information. Car was purchased in 9/2023 and happened twice within 3 weeks. Third time was 2/17/24 on another trip through a rural area.

On [XXX], I was driving that vehicle on [XXX] in the vicinity of Port Charlotte and Punta Gorda, Florida, with three persons inside when the vehicle experienced substantial vibration, a loud knocking noise and major loss of power while in the high speed lane. This occurred somewhere around 8:45 AM. Traffic was heavy thereby increasing the risk of an accident resulting from the loss of power and vibration. I was able to keep the vehicle running and slowly make my way to a suitable place to safely park the car. When this occurred there were several warning lights that appeared. The vehicle has been serviced by a VW dealer in Port Charlotte, FL. VW subsequently replaced the "Longblock and Turbocharger", reassembled the Engine and Transmission assembly and reinstalled that into the vehicle. They apparently had certain issues with the thermostat housing gasket after the engine was replaced. I am aware that there is an existing recall issued by VW (Safety Recall Code 13i6). I further understand that recall covers 2,018 vehicles built before 5/12/23. My vehicle was built somewhere around [XXX] suggesting that the scope of this recall may have been grossly underestimated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. The plastic piece attached to the outer section of the back passenger seats of the 2024 VW Atlas is designed where the seat belt gets easily tangled in the seat tract, allowing the seatbelt to get caught and rendering the seat inoperable. This component should be available for inspection upon request. 2. This design flaw poses a risk by potentially causing the seatbelt to get caught, rendering the seat inoperable. In the event of a crash or sudden stop, this issue could compromise the effectiveness of the seatbelt, jeopardizing the safety of the occupants. 3. I am unsure if any other VW customer have experienced this issue as the car is only two weeks old and I have encountered this issue and fear it will happen again with kids utilizing the backseats. In order for the seat to become functional again it required that it be removed by a technician and I was recommended to purchase seat belt covers. 4.Yes, I have taken the car to the dealership and they are going to engage their engineer for a potential solution to for this design issue. 5. No

I was driving down the road and heard a weird noise as if something exploded…I look up and my sunroof had a big whole in it…I looked around to see if any trucks where by me and all the traffic was way behind or further up…. Nthn was near me to have cracked sunroof. I only had truck about 20 days or so… I believe it’s a defect and the dealer wants me to file it on my insurance..

On Two separate occasions one with me driving and the other my wife driving on interstate 84 adaptive cruise control engaged each time in a construction zone posted 70mph. The vehicle abruptly slowed down to 30mph with no warning, also there NOT any 30 mph signs. Thankfully it was not a busy part of the day, the outcome could have been disastrous. On the first occasion she was my passenger, the second I was her passenger. The vehicle is a 2024 Volkswagen Atlas Cross Sport SEL with under 1000 miles on it.