2018 VOLKSWAGEN ATLAS Complaints

ROTARS ARE WARPED AFTER REPORTING PROBLEMS WITH THE BRAKES TO THE DEALER ON OCT 6,2017 CURRENT MILEAGE IS 27,000

CAR WAS PURCHASED NEW 2/15/2018. HAS 41000 MILES AND DEALER MAINTAINED. MY WIFE WAS AT AN INTERSECTION WITH A 1 YEAR OLD AND 4 YEAR OLD IN THE CAR WHEN AUTO SHUTOFF OCCURRED. VEHICLE WOULD NOT RESTART IN A BUSY INTERSECTION. MY WIFE HAD TO BE PUSHED TO THE EDGE OF THE ROAD WITH THE KIDS IN THE CAR AND BE JUMP STARTED. DEALER SAYS IT IS ALL DUE TO A BAD BATTERY. UPON RESEARCH THIS IS A FREQUENT AND HAZARDOUS ISSUE. *BF CONSUMER REPLACED THE BATTERY.*JB

WHILE DRIVING DOWN A CANYON IN HEAVY SNOW, THE GRILL SHUTTERS ICED SHUT. ONCE DOWN, WE DROVE ABOUT 20MINS ACROSS TOWN, THEN STARTED A LONG CLIMB UP A FREEWAY, ABOUT 20MINS OF CONSTANT UPHILL. ON REACHING THE TOP I NOTICED THAT THE ENGINE OIL TEMP, WHICH IS NORMALLY AROUND 200DEG, HAD REACHED 230DEG, AS THE OIL COOLER IS BEHIND THE GRILL SHUTTERS, AND WASN'T GETTING ANY AIR FLOW. THERE WAS NO WARNING FROM THE CAR THAT THE SHUTTERS WERE STUCK SHUT, OR THAT THE OIL WAS GETTING HOT.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO J BERTOLET VOLKSWAGEN (555 RTE 61, ORWIGSBURG, PA 17961) WHERE IT HAD BEEN KEPT SINCE AUGUST 14, 2019. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW ENGINE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE STALLED ONE OTHER TIME ON FEBRUARY 1, 2019 WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN TO TEDDY VOLKSWAGEN (3743 BOSTON RD, BRONX, NY 10466) WHERE THEY KEPT THE VEHICLE FOR THREE MONTHS AND REPLACED THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS OFFERED HALF OFF THE ENGINE REPLACEMENT PRICE (WITHOUT LABOR). THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

START/STOP SYSTEM OR OTHER ELECTRICAL "FEATURE" DRAINS THE BATTERY TO THE POINT THE ENGINE WON'T START. WORSE THAN THAT, THE START/STOP SYSTEM DOESN'T DEACTIVATE ITSELF EVEN WHEN THE BATTERY IS TOO LOW TO RESTART THE MOTOR. WE WERE JUST STRANDED IN A PARKING LOT IN A BLIZZARD THANKS TO THE CAR NOT STARTING BACK UP.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE SEIZED. THE VEHICLE WAS TAKEN TO THREE RIVERS VOLKSWAGEN (3694 WASHINGTON RD, MCMURRAY, PA 15317, (724) 941-6100) WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED ELEVEN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE REAR USB DRIVE CAUSED THE FAILURE BECAUSE IT DRAINED THE BATTERY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

THE CAR STOPS ON ITS OWN WHILE DRIVING, ALL LIGHTS ON DASH ILLUMINATE, AND CAR STARTS AGAIN AS IF NOTHING HAPPENED. TWICE GOING UP THE DRIVEWAY AND THREE TIMES WHILE ON BACK ROADS. NO ONE WAS IN FRONT OF OR BEHIND US FOR TWO OF THE TIMES. ONE OF THE TIMES, IT WAS DURING TRAFFIC SO THE SPEED WAS SLOW ENOUGH NOT TO HAVE AN IMPACT. ONE OTHER TIME IT STOPPED ABOUT HALF A CAR LENGTH AWAY FROM THE CURB WHEN PARKING THE CAR. WHILE ON THE HIGHWAY, GOING 70, WITH THE BLINKER ON TO GET OVER TO THE CENTER LANE, THE CAR JERKED ME BACK TO THE RIGHT..I WAS IN THE RIGHT LANE, A CAR IN FRONT OF ME, A CAR BEHIND ME, NO CARS IN THE MIDDLE LANE, AND TWO IN THE FAR LEFT LANE COMING UP. ABSOLUTELY NO REASON FOR THE CAR TO THINK THERE WAS A CAR TO THE LEFT OF ME. THE TWO CARS IN MY ORIGINAL LANE AND THE TWO CARS IN THE FAR LEFT LANE REMAINED IN THOSE LANES. I HAVE TAKEN THE CAR TO TWO DIFFERENT DEALERSHIPS, A TOTAL OF THREE TIMES AND THEY COULD NOT RECREATE THE PROBLEM, SO THEY ARE UNABLE TO FIX THE ISSUES. MY CASE WAS ESCALATED TO THE SE REGIONAL CASE MANAGER, WHO PUT THE CASE IN FOR REVIEW TO BUY BACK THE VEHICLE AND WAS NOTIFIED TODAY, 10/18/2019, THAT THEY ARE NOT GOING TO BUY IT BACK BUT THEY WILL CONTINUE TO SERVICE THE VEHICLE UNDER THE WARRANTY. HOW CAN THEY SERVICE THE VEHICLE IF THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. I CAN'T BELIEVE THEY EXPECT TO DRIVE THIS UNSAFE VEHICLE UNTIL SOMEONE DIES! I PAID EXTRA TO BUY THIS VEHICLE FOR THE SAFETY FEATURES, WHICH IS WHAT IS CAUSING THIS TO BE UNSAFE. IT WOULD BE UNETHICAL TO SALE THE CAR, BUT TOO UNSAFE FOR ME TO DRIVE AND PUT MY FAMILY AT RISK OF GETTING IN A VEHICLE ACCIDENT AND DYING. PLEASE HAVE A RECALL ISSUED TO ADDRESS THE ISSUES BEFORE SOMEONE DIES AND TELLING CONSUMERS TO DISABLE THESE FUNCTIONS IS NOT THE RIGHT ANSWER EITHER. I HAVE HAD ISSUES FROM THE BEGINNING, BUT THOUGHT IT WAS HICCUPS. DATE IS APPROXIMATE.

I WAS DRIVING ON INTERSTATE 95 AND THE CAR IN FRONT OF ME SUDDENLY BRAKED HARD. I ALSO APPLIED THE BRAKE AND FELT CONFIDENT THAT IT WOULD HAVE STOPPED ON TIME. THE ATLAS AUTOMATIC BRAKING SYSTEM TOOK OVER AND PUT MY CAR TO A COMPLETE STOP ON THE HIGHWAY AND I WAS UNABLE TO APPLY THE GAS TO KEEP GOING UNTIL I PUT CAR IN PARK, SHUT OFF CAR AND RESTART, PUT BACK IN DRIVE AND GOT OUT OF THERE AS QUICKLY AS POSSIBLE HOPING THAT NO CARS BEHIND ME WOULD CRASH INTO ME WITH 3 CHILDREN IN THE BACK OF THE VEHICLE.THIS IS UNACCEPTABLE AND EXTREMELY DANGEROUS. I HAVE SINCE TURNED OFF THE FRONT ASSIST MECHANISM. HOWEVER, EVERY TIME I START THE CAR I MUST REMEMBER TO DO THIS BECAUSE IT DEFAULTS BACK TO FRONT ASSIST.

ELECTRICAL ISSUE CAUSES THE TRANSMISSION TO FAIL. AS YOU PRESS ON THE GAS THIS ISSUE DOES NOT ALLOW THE CAR TO MOVE FORWARD. HAS STOPPED ON ME NOW TWICE IN 3 MONTHS. FIRST REPAIR TOOK 20 DAYS. WAS VERY DANGEROUS AND SCARY BECAUSE IT HAPPENED ON FREEWAY THE FIRST TIME AND ON A HILL THE 2ND SO THE CAR BEGAN TO ROLL BACKWARDS.

THE SUNROOF IS LEAKING A LOT OF WATER. THE VW DEALERSHIP SAYS IT IS BECAUSE THE DRAIN TUBE GETS CLOGGED, THE CLEANED IT AND WANTED TO CHARGE ME $80 FOR SOMETHING I HAVE NO CONTROL OVER. FINALLY THEY HONORED THE WARRANTY AND I DIDN'T PAY. THIS COMPLAINT IS TO HELP OTHER PEOPLE IF THIS HAPPENS TO THEM.