2018 VOLKSWAGEN ATLAS Complaints

AS I WAS GOING STRAIGHT THROUGH A BUSY INTERSECTION THE CAR AUTOMATIC BRAKING TURNED ON AND CAUSED THE CAR TO STOP IN THE MIDDLE OF THE INTERSECTION. I WAS ALMOST T-BONED BY ANOTHER CAR. THERE ARE NOTHING IN FRONT OF ME. CLEAR DAY. 85 DEGREES. 9 AM.

TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. THE CONTACT SMELLED FUEL COMING FROM THE VEHICLE. WHILE REFUELING THE VEHICLE, THE CONTACT SAW FUEL LEAKING UNDERNEATH FROM THE FUEL TANK. THE CONTACT TOOK THE VEHICLE TO VILLAGE VOLKSWAGEN OF CHATTANOOGA (6001 INTERNATIONAL DR, CHATTANOOGA, TN 37421, (423) 855-4981) AND WAS INFORMED THAT HE CAUSED THE DAMAGE; THEREFORE, THE DEALER REFUSED TO REPAIR THE VEHICLE. THERE WAS A VALID WARRANTY IN EFFECT SINCE THERE WAS CURRENTLY ONLY 14,000 MILES ON THE VEHICLE. IN 2018, THERE WAS AN UNKNOWN RECALL FOR THE FUEL TANK LEAKING EVEN THOUGH THE CONTACT'S VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT SPOKE WITH THE MANUFACTURER AND THEY AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 14,000.

ON MONDAY 6/10/2019 AT 18:10, I WAS DRIVING WEST ON CALIFORNIA HIGHWAY 91 IN RIVERSIDE CALIFORNIA. I WAS ON THE PHONE WITH MY WIFE, THE CAR WAS ON CRUISE CONTROL, GOING 65 MPH. THERE WERE NO CARS IN FRONT OF ME, I WAS DRIVING IN THE SECOND LANE FROM THE RIGHT. MY CAR APPROACHED AN 18 WHEELER TRUCK AND IT WAS PASSING THE TRUCK. THE TRUCK WAS ON THE RIGHT LANE, MY CAR APPROACHED ON THE NEXT LANE TO THE LEFT. THE CAR WAS STILL ON CRUISE CONTROL AND I WAS STILL ON THE PHONE WITH MY WIFE. AS THE CAR WAS PASSING THE TRUCK, THE VW ATLAS EXECUTES AN EMERGENCY BRAKE AS IF SOMETHING WAS IN MY WAY. THE CAR GAVE NO WARNINGS BEFORE APPLYING THE BRAKES HARD.

PURCHASED THE ATLAS BRAND NEW. 2000 MILES IN STARTED TO HEAR LOUD RATTLING NOISE COMING FROM THE FRONT OF THE CAR LIKE THE STRUTS WERE GOING BAD, TOOK TO DEALERSHIP THEY STATED MY DUST BOOT COVER WAS STUCK AND JUST NEEDED TO BE GREASED. 1000-2000 MORE MILES LATER SAME NOISE CAME BACK TOOK IT TO THE DEALERSHIP THEY COULDN'T DUPLICATE THE NOISE IT IS ESPECIALLY LOUD WHEN GOING OVER BUMPS. I MADE SHOP MANAGER RIDE WITH ME AND HE HEARD THE NOISE. HE REPLACED A STRUT MOUNT AND DUST COVER. 2500 MORE MILES LATER AND THE NOISE IS BACK. BOOT COVER IS STUCK AGAIN. DEALERSHIP FIXED IT AGAIN CAR IS BACK IN THE SHOP FOR THE NOISE AGAIN. PROBLEM HAS BEEN REPORTED TO VW NO RESPONSE YET. THIS IS THE 4TH RENTAL CAR I HAVE HAD DUE TO THIS PROBLEM. ON THE THIRD GO AROUND THEY TOLD ME THEY FIXED THE PROBLEM AND I DIDN'T EVEN GET OUT OF THE PARKING LOT AND HEARD THE NOISE. TURNED RIGHT AROUND AND TOOK IT BACK. THEY GAVE MY RENTAL CAR BACK AND HAD MY CAR FOR A WEEK.

AIR BAG ERROR INDICATOR KEEPS GOING OFF AND THE PASSENGER AIR BAG CONSTANTLY TURNS OFF AND ON WHEN A FRONT PASSENGER IS SITTING IN THE SEAT. THIS OCCURS WHEN THE VEHICLE IS IN MOTION AND STATIONARY.

FUEL DISTRIBUTION RAIL PRESSURE PIPE LEAKING FUEL. SMELLED FUEL WHEN WALKING PAST VEHICLE ON 8 MAY 2019 WHEN STATIONARY AND NOT RUNNING. FUEL WAS VISIBLE ON TOP OF ENGINE BELOW PIPE.. WAS RETURNED BY DEALER ON 17 MAY19 AFTER THEY ACKNOWLEDGED LEAK AND RESET SEALS. ON 9 JUN 2019, SMELL OF FUEL WAS DETECTED WHEN STARTING VEHICLE. FUEL VISIBLE ON TOP OF ENGINE BELOW PRESSURE PIPE. VEHICLE WAS STATIONARY AND HAD AGAIN BEEN SITTING OVER NIGHT.

WHILE SITTING AT A RED LIGHT FOR ABOUT A MINUTE THE CAR TURNS OFF DUE TO THE CARS ON/OFF FEATURE. WHEN THE LIGHT TURNED GREEN THE CAR WOULD NOT START BACK UP. I HAD TO PUT THE ATLAS IN PARK AND REST SET TO TURN IT ON. IT WILL NOT TURN BACK ON UNTIL AFTER A FEW TRIES. THIS HAS HAPPENED TO ME ABOUT 5 DIFFERENT TIMES NOW. I NOW DRIVE WITH THAT FEATURE TURNED OFF UNTIL VW CAN FIX THIS GLITCH. VERY UNSAFE WHILE SITTING TRAFFIC AND CAR IS STALLED IN THE MIDDLE OF THE ROAD.

CHECK ENGINE LIGHT CAME ON BEFORE 3,000 MILES. CYLINDER 2 MISFIRE. DEALERSHIP FIXED IT ON THE 3RD TRY AFTER GETTING VW INVOLVED. IT WAS A FAULTY GAS TANK, LEAKING FUEL INTO THE LINES. THEY REPLACED THE TANK AND THE CHARCOAL CANISTER. LANE ASSIST FEATURE SEVERELY MALFUNCTIONS SINCE DAY 1 OF OWNING THIS CAR. NEARLY EVERY TIME I DRIVE IT, THE VEHICLE STEERS ITSELF INTO MEDIANS, INTO CURVES OR INTERSECTIONS, INTO ONCOMING TRAFFIC, ALWAYS WHILE I'M ACTIVELY DRIVING STRAIGHT. I CONTACTED VW; THEY RECOMMENDED HAVING THE SYSTEM INSPECTED. DEALERSHIP COULD FIND NO PROBLEMS WITH IT, STATING IT WAS JUST A CHARACTERISTIC OF THE CAR. I WILL NOT JUST TURN THAT FEATURE OFF WHEN I'M PAYING FOR IT. I ASKED VW TO BUY THE VEHICLE BACK, AS IT HAS INCREASINGLY BECOME MORE DANGEROUS FOR MYSELF AND MY CHILDREN. THEY DENIED MY REQUEST. I HAVE CONTACTED THE BETTER BUSINESS BUREAU IN HOPES OF GETTING A MORE SENSIBLE OUTCOME, BUT VW HAS ONLY OFFERED TO SETTLE MY CONCERNS FOR $2,500, WHICH IS NOT ACCEPTABLE. THIS IS AN ACCIDENT WAITING TO HAPPEN.

I WAS DRIVING ON A BUSY HIGHWAY AND CAME TO A STOP IN TRAFFIC. THE AUTO START-STOP ACTIVATED, AND THE ENGINE TURNED OFF WHILE I WAS STOPPED. TRAFFIC STARTED MOVING AGAIN SO I TOOK MY FOOT OFF THE BRAKE, WHICH IS TYPICALLY WHEN THE ENGINE RESTARTS, BUT THE ENGINE WAS COMPLETELY SILENT AND THE CAR WAS DEAD. I TRIED RESTARTING IT TO NO AVAIL. I HAD THIS SAME ISSUE TWO MONTHS AGO, AND VOLKSWAGEN REPLACED THE BATTERY. AFTER THE CAR DIED, I GOT AN ERROR MESSAGE SAYING THE BATTERY WAS LOW AND I SHOULD DRIVE TO RECHARGE IT, HOWEVER AT THAT POINT THE BATTERY WAS TOO DEAD TO DRIVE. I REALLY WISH THIS ERROR MESSAGE WOULD HAVE SHOWN UP BEFORE THE CAR DIED. WHY DID THE AUTO START-STOP ACTIVATE IF THE BATTERY DIDN'T HAVE ENOUGH JUICE TO ACTIVATE THE ENGINE?? TWO DIFFERENT BATTERIES, SAME ISSUE.

AS I'M DRIVING AND TAP MY BREAKS, MY STEERING WHEEL SHAKES. I TOOK IT IN FOR REPAIR AND THE DEALER TELLS ME MY FRONT ROTORS ARE WARPED. I'VE ONLY DRIVEN 20,000 MILES AND I'VE GOT TO REPLACE THE ROTORS? THEY TELL ME I'VE GOT TO PAY AND IT'S NOT UNDER WARRANTY, I CALL THE MANUFACTURER AND THEY REFUSE TO HELP ME. ITS A LOW MILEAGE SUV WITH ROTOR ISSUES, THAT TELLS ME VW USES LOW QUALITY PRODUCTS AND WON'T STAND BY THEIR PRODUCT.