2019 VOLKSWAGEN ATLAS Complaints

Captain seat became unlatched when braking quickly, causing the 40lb child sitting in forward facing booster seat to slam head first into back of passenger seat. Seat was then difficult to re-set and lock back into proper position from driver's seat while pulling off highway to a safe location, resulting in child being trapped between captain seat and front passenger seat until vehicle was stopped. Latch appears to be working as expected and has not released unexpectedly otherwise.

Windshield wiper failure for the 5th time after repairs at VW dealership. The wiper timing on the drivers side continues to fall out of sync. The wiper sensor does not detect wiper failure.

Last Saturday, several warning lights appeared on the dashboard, including "ACC Not Available", "Error: Driver Door Contact Switch", and "Fault: Electronic Parking Brake". While in traffic I slowed to around 15 mph and the emergency brake activated, stopping the car abruptly. This same scenario of slowing and the emergency brake activating happened twice more while driving home. Vehicle was taken to the dealership who advised we were the 16th Atlas that has experienced these problems. We were told it would be 3-4 months before the parts to fix the vehicle were available.

The driver door wiring harness started lowering windows randomly..it was replaced 3/1/22 and now it is bringing up two info driver door contact switch and electronic parking brake..online it is saying this is a safety issue.

In Jan 2022, the air bag system error light lit up at start-up and remained lit. A first-available dealer appointment was made for 1/28, two weeks away. During those two weeks, the car started to issue a burst of random alerts during cold startup - driver door contact switch failure, cruise control (ACC) failure, start/stop system failure, and the rear driver side window would roll down several inches. Shutting off and restarting the car solved these alerts. The car was inspected on Jan 28; the dealer confirmed a faulty wiring harness in the driver side door. They also confirmed the random alerts were the same cause. The dealer stated that the driver side air bag was nonfunctional, but the rest of the air bag system was OK. A replacement part was ordered with an estimated delivery of 2-3 weeks. As such, we chose to keep driving the car. Over the ensuing weeks, the random alert sequence got more frequent and started to show an electronic parking brake alert and engage the parking brake at startup. It then began happening on later starts when the car was fully warmed and would resume after the car was shut off and restarted. Finally, the alerts started to happen while moving, and instead of just a single burst, became a continuing sequence. The alerts are a rapid-fire volley of warning dings/dongs and accompanying messages in front of the driver. At the same time, the rear driver-side window is moving and the door contact switch is clicking randomly in the driver's left ear. It is a startling volley, which combined with the other weird sounds, is a disorienting and panic-inducing 360-degree assault on the senses. After no word from the dealer. I called on Mar 4 and was told the part was on a nationwide backorde, with no ETA. I did some research and found numerous reports of the problem getting worse over time and the parking brake engaging while moving. As our experience matches the trend, I feel the car is no longer safe and have parked it until it is repaired.

Coolant cap repeatedly came loose after 15,000 miles triggering low Coolant warning to come on. Appears to be a cap or reservoir issue.

When the car is turned on the Adaptive cruise control is not available, the error code fault is "driver door contact switch", fault code "electronic parking brake" appears, the rear drivers side window rolls down about 6 inches, the car beeps and alerts "the engine is running". When at a complete stop, the beeping and alert with "the engine is running" appears and the parking brake appears to turn back on as well. My car had this issue in Feb 2021 and a part was replaced, but now the problem is back again. This has been confirmed by the dealership and VW customer care that is a very known issue with Atlas. Unfortunately electronical issues are a huge concern because everything is connected. This is the primary car for me and my children. I have huge concerns of safety with my children riding in the car when it has such serious electrical issue.

I currently lease a 2019 Atlas and have had multiple problems with the vehicle during my lease. The front-assist/collision or whatever it is that makes brakes slam has nearly caused accidents multiple times and makes it scary to drive the car. This happens even when there are no cars around and I am aware of the class action lawsuit investigation into these safety concerns. Additionally, the infotainment system has had several issues which are not resolved despite bringing it in for service multiple times. It shuts off suddenly, the ApplePlay has numerous problems. I have brought it to the dealer multiple times and they do nothing despite it being a known safety issue with Atlas. In the additional details section, I am not choosing a date because it has happened so many times.

My AES has been acting up. It has braked unnecessarily when nothing was in front of me worth braking for. I see this is an ongoing issue with VW Atlas. Mine is a 2019 (purchased used Nov 2021).

When I returned to my parked car at the grocery store on Tuesday Jan 4th at 10:51am, the curtain and passenger side airbags had deployed. There was no impact or crash observed. The VW service department and USAA diagnostic download had reported an impact to the rear axel on Monday Jan 3rd at 8:51pm. Their sensors show that the airbags deployed at 8:51pm Monday. Not only was there no impact or crash, but the airbags in fact deployed while the car was parked the following day. Monday evening I was driving with 3 others (two children) in the car. There was ice and snow on the road, but no impact or no airbag deployment. The faulty sensor could cause the airbags to be delayed in a serious crash, or deploy for no reason. There is a serious mechanical issue with this car. Volkswagen has reviewed the download and feels that the diagnosis from the download is correct and there is no further investigation required