2019 VOLKSWAGEN ATLAS Complaints

VW PERFORMED AN EMISSIONS RECALL SOFTWARE UPDATE ON THIS VEHICLE APPROXIMATELY 6 MONTHS AGO. SINCE THIS SOFTWARE UPDATE WAS PERFORMED THE ADAPTIVE CRUISE CONTROL DOES NOT WORK AFTER USING THE VEHICLES OEM REMOTE START. THE ADAPTIVE CRUISE CONTROL WORKS WHEN NOT USING REMOTE START HOWEVER. THEY HAVE SO FAR REFUSED TO OFFER A FIX.

IF THE VEHICLE IS STARTED VIA REMOTE START, AND THEN DRIVEN, RADAR RELATED AND OTHER SAFETY SYSTEM ARE NOT ONLINE. THERE IS NO WARNING THAT THESE SYSTEMS ARE OFFLINE. THE ONLY INDICATOR IS CRUISE ERRORS IF YOU ATTEMPT TO ENGAGE. THE DEALER HAS VALIDATED THIS BEHAVIOR BUT HAD NO PLAN OF ACTION. THE WORK AROUND IS TO RESTART THE CAR BEFORE DRIVING. IT'S SUSPECTED AND DISCUSSED IN MANY FORUMS. IT PRESENTS A LOSS OF SAFETY SYSTEM WITH NO ANNUNCIATION.

FUEL INJECTOR CRACKED AT 21K MILES WHILE ON THE HIGHWAY. FUEL WAS SPEWING ALL OVER THE ENGINE AND GROUND. THERE WAS A BURNING SMELL AND LOUD WINDING NOISE AS WELL. ALSO LOSS OF POWER AND ACCELERATION. HAD JUST ENOUGH POWER TO GET OFF OF THE HIGHWAY. WAS VERY WORRIED. POSSIBLE FIRE RISK.

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT WHILE DRIVING DOWN A DRIVEWAY UNTO A STREET, THE AUTOMATIC POST COLLISION BRAKING SYSTEM ACTIVATED INDEPENDENTLY AND THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND DROVE AS DESIGNED. THE CONTACT STATED THAT IT WAS DIFFICULT TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO NORM REEVES VOLKSWAGEN SUPERSTORE (20 AUTO CENTER DR, IRVINE, CA 92618) AND THE CONTACT WAS INFORMED THAT THIS WAS A KNOWN ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE WAS NO MECHANICAL FIX FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IN ORDER FOR THE FIX ISSUE, THE EMERGENCY BRAKING SYSTEM NEEDED TO BE DEACTIVATED. A CASE NUMBER WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.*DT*JB

DRIVER EXPERIENCED TWO MALFUNCTIONS OF ADAS AUTOMATIC BRAKING SYSTEM DURING A SINGLE HIGHWAY TRIP. WITH NO CARS AHEAD, THE VEHICLE FLASHED THE BRAKING WARNING. A FEW MINUTES LATER IN THE TRIP, THE VEHICLE ENGAGED THE ADAS AUTOMATIC BRAKING, WITH NO VEHICLES AHEAD, AND INITIATED A HARD STOP WHILE AT HIGHWAY SPEEDS. ROAD CONDITIONS WERE CLEAR AND TEMPERATURES WERE ~50 .

ON NUMEROUS OCCASIONS OUR 2019 VW ATLAS SEL PREMIUM HAS ENGAGED THE BRAKES EVEN WHEN THERE ARE NO OBSTACLES TO AVOID CREATING A DANGEROUS, SCARY AND UNPREDICTABLE SENECIO FOR OUR FAMILY AND OTHER DRIVERS AROUND US. THE PROBLEMS WITH THE AUTOMATED BRAKING HAVE BEEN ATTRIBUTED BY SERVICE ADVISORS AS SOFTWARE ISSUES WITH 'FRONT ASSIST, MANEUVER BRAKING, AND/OR REMOTE START".

THE CAR RANDOMLY DOES NOT ACCELERATE AT LOW SPEEDS WHEN CHANGING LANES IN TRAFFIC, HAS A SCREECHING NOISE UPON ACCELERATION THAT VW SAYS IS A NORMAL LOUD NOISE BECAUSE ITS TOO EXPENSIVE TO REPAIR ALL THE VEHICLES (THAT'S THE EXACT WORDS FROM THE VW MECHANIC). I HAVE A VIDEO THAT SHOWS THE PROBLEM WITH EXCELEAREATION YET VW TELLS ME THEY'RE NOTHING WRONG WITH THE CAR. THE SWAY BARS HAVE BEEN REPLACED TWO TIMES IN 6 MONTHS AND THE PROBLEM STILL ISN'T REPAIRED. THE AUTO COLLISION RANDOMLY WORKS.

ON SEVERAL OCCASIONS, THE VEHICLE HAS STALLED COMPLETELY WHILE AT RED LIGHTS OR STOPPED IN TRAFFIC, BOTH IN THE CITY AND ON MAJOR HIGHWAYS. (THE DATE PROVIDED IS THE MOST RECENT, BUT THE CONDITION HAS HAPPENED SINCE THE PURCHASE IN AUGUST 2019). I'VE HAD TO COMPLETELY RESTART THE CAR. THIS IS DANGEROUS BECAUSE ANXIOUS DRIVERS BEHIND BEGIN TO MOVE FORWARD EXPECTING THAT I SHOULD ALSO, NOT TO MENTION THE HORN HONKING AND HAND GESTURES THAT HAVE OCCURRED. I HAD A VERY NEAR MISS THIS PAST WEEKEND IN THIS EXACT SCENARIO.

CAR HAS STOPPED ABRUPTLY IN TRAFFIC ON TWO OCCASION IN WHAT SHOULD HAVE BEEN INNOCUOUS CIRCUMSTANCES. FIRST WAS TRAVELING IN A STRAIGHT LINE ON A SLIGHT DECLINE AND NO HAZARDS, SLOW MOVING MODERATE TRAFFIC (ABOUT 25 - 30 MPH), WHERE THE CAR WAS COASTING (DRIVE NEITHER ACCELERATING OR BRAKING) IN PERFECT WEATHER. SECOND WAS MAKING A TURN AT A GREEN LEFT TURN SIGNAL, PROBABLY AT SPEED OF 15 MPH; AGAIN PERFECT WEATHER. DEALER RESPONSE WAS TO INDICATE THE SYSTEM WAS SENSITIVE AND OFFERED TO DEACTIVATE IT. SECOND RESPONSE WAS TO "RECALIBRATE" IT FOR $400. THIS VEHICLE HAS LESS THAN 12,000 VERY LIGHT MILES ON IT.

I HAVE HAD MULTIPLE INCIDENTS WHERE THE FRONT SENSORS SLAM ON THE ATLAS' BRAKES FOR NON-EXISTENT HAZARDS. SEVERAL HAVE BEEN SIMPLY DRIVING OFF THE CURB ONTO THE ROAD AT LOAD SPEED AND APPARENTLY THE SENSORS THINK THE ATLAS IS DRIVING INTO SOMETHING. THE OTHER HAPPENED THIS WEEK WHEN DRIVING 45 MPH AND A SPRINKLER HEAD NEAR THE ROAD WAS BROKEN AND WATER WAS SHOOTING UP INTO THE AIR AND ONTO THE HIGHWAY. THE SENSORS APPARENTLY MISTOOK THE WATER FOR AN OBJECT AND SLAMMED ON THE BRAKES. LUCKILY I WAS NOT REAR-ENDED BY THE VEHICLE BEHIND ME. MY WIFE HAD PREVIOUSLY ASKED THE DEALER IF THE FRONT SENSORS COULD BE ADJUSTED AND THEY SAID NO.