2019 VOLKSWAGEN ATLAS Complaints

MY BRAKES HAVE LOCKED UP 4 OR 5 TIMES (SINCE PURCHASING THE CAR IN APRIL 2019) WHEN EXITING A PARKING LOT WITH MINIMAL SLOPE TO TURN ONTO THE STREET. THE CAR MAKES A GRINDING NOISE AND ALERTS BEEP. THE CAR MUST BE PLACED IN PARK, THEN REVERSE TO MAKE THE DRIVE FEATURE FUNCTION AGAIN TO GET OUT OF THE MIDDLE OF THE STREET. THE FORCE OF THE BRAKING, LOCKS UP THE SEAT BELTS AS WELL. THANKFULLY NO ONE HAS BEEN BEHIND ME TO AVOID REAR END COLLISION NOR ONCOMING. I AM NERVOUS TO PULL OUT OF A DRIVEWAY NOW

WHETHER SUV IS TURNED ON USING REMOTE START OR MANUAL START THE CRUISE CONTROL WILL NOT WORK. READS ERROR: ACC. DEALERSHIP STATES THEY ARE UNABLE TO FIX - HOPEFUL FOR A MANUFACTURED UPDATE TO FIX. ENTERTAINMENT SCREEN FLASHING AND WILL NOT TURN OFF UNTIL 5 ATTEMPTS TO TURN OFF AND ON SUV. DEALERSHIP STATED IT NEEDED AN UPDATE.

THE BRAKES ACTIVATED ON THEIR OWN WHILE IN MOTION, AND THE CAR CAME TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. NO CARS WERE IN FRONT OF ME OR ANYTHING ELSE THAT SHOULD HAVE ACTIVATED THE AUTOMATIC COLLISION PREVENTION SYSTEM. THE CAR BEHIND ALSO HAD TO STOP TO AVOID CRASHING INTO MY REAR. THE AUTOMATIC COLLISION PREVENTION SYSTEM IS SUPPOSED TO BE A SAFETY FEATURE BUT NEARLY CAUSED A COLLISION.

CAR JUST STOPS WHEN LEAVING A PARKING LOT AND MY DRIVEWAY , NO OTHER CARS ARE IN THE AREA. BRAKING IS JERKY ALERT SYSTEM GOES CRAZY WITH NO ONE AROUND THE CAR JUST STOPS. THIS HAPPEN TO US A TOTAL OF 7 TIMES SO FAR. I THE FIRST TIME I REPORTED TO THE DEALER WAS ON JUNE 8 THE CAR HAD 500 MILES. WENT BACK TO THE DEALER LATE JUNE AND THEY TEST DROVE THE CAR WITH US. IT DIDNT STOP BUT THE SERVICE MANGER DID WITNESS THE SENSITIVE ALERTS AND STATED THAT HE WOULD CONTACT THE FIELD MANAGER. NO FOLLOW UP FROM THE DEALER WAS RECEIVED FOR THREE WEEKS . THIS DEALER IS NOT ACTING IN GOOD FAITH. THEN HE SAYS THAT THERE IS NO UPDATES TO THE COLLISION WARNING SYSTEM AND TOLD US TO CALL CUSTOMER CARE. I HAVE A 43,000 CAR THAT I AM AFRAID TO DRIVE.

CAR WOULDN'T START AFTER BEING GARAGE FOR TWO DAYS. NOTHING WAS LEFT ON IN THE CAR. THE OTHER THING I NOTICED WAS THAT THE START STOP FUNCTION NO LONGER WORKS. WHEN I FIRST BOUGHT THE CAR IT WORKED ALL THE TIME.

WHILE IN MOTION AND REMAINING STILL, AS YOU TURN THE STEERING WHEEL LEFT AND RIGHT THE STEERING GEAR MAKES A CLUNKING, KNOCKING NOISE THROUGHOUT THE STEERING GEAR.

WHILE EXITING PARKING LOTS AT LOW SPEEDS, THE BRAKING SYSTEM SLAMMED ON THE BRAKES BRINGING MY CAR TO A COMPLETE STOP. ONE EXIT HAD SOMEWHAT OF A STEEP SLOPE , THE OTHER ONE WAS ALMOST FLAT. THANKFULLY NO ONE WAS BEHIND ME OR I COULD HAVE EASILY BEEN REAR ENDED SINCE NOTHING WAS AROUND ME AND NOTHING ELSE COULD HAVE CAUSED THE BRAKES TO SLAM ON. CAR IS ALSO VERY JERKY WHILE ACCELERATING OR BRAKING. JERKS THROUGH THE GEARS AND THEN JERKS WHILE BRAKING. THIS HAPPENS AT LOW SPEEDS, MOST PREVALENT IN NEIGHBORHOODS GOING OVER BUMPS OR SLOWING FOR STOP SIGNS.TOOK MY CAR IN TO GET LOOKED AT, THEY PREFORMED A "SOFTWARE UPDATE" AND SAID IT WOULD MOST LIKELY STOP THE JERKING. WHEN I WAS LEAVING, I WAS GIVEN A "VEHICLE EMISSION RECALL-PROOF OF CORRECTION-CA" FORM JUST IN CASE THE DMV ASKED ME FOR THIS FORM. THE "SOFTWARE" UPDATE SEEMED TO SOMEWHAT FIX THE PROBLEM BUT NOT ALL THE WAY. MY CAR EITHER DRIVES SUPER JERKY OR SMOOTH, NO IN BETWEEN. IN MY OPINION, FOR A $40, 000 CAR, THIS IS RIDICULOUS. HAVEN'T EVEN MADE A PAYMENT ON IT AND IM NOT LOOKING FORWARD TO IT (UNLESS IT WAS ACTUALLY DRIVING CORRECTLY).

I HAVE BEEN HAVING SOME ISSUES WITH MY RECENT PURCHASE THAT I AM HAVING A VERY DIFFICULT TIME RESOLVING. I TOOK THE VEHICLE IN SOME WEEKS AGO BECAUSE THERE WAS A LOUD NOISE COMING FROM THE STEERING COLUMN. THE ISSUE WAS DISMISSED AS A NORMAL "BREAKING IN" AND SHOULD GO AWAY AS I APPROACH 12,000 MILES. THIS WAS VERY TROUBLING AS I HAVE NEVER BEEN IN A NEW VEHICLE WITH THIS ISSUE. ON JULY 9, 2020, I RETURNED THE CAR WITH THE SAME STEERING ISSUE AND TO HAVE THE OIL CHANGED. AFTER NOT HEARING ANYTHING BACK FROM THE SERVICE DEPARTMENT, I WENT BACK TO LOYALTY TO CHECK THE STATUS. AT THIS TIME, I WAS TOLD THAT THE ISSUE WAS A FAULTY RACK AND PINION BUT THE SERVICE ADVISOR WAS UNSURE ON A TIMELINE AND WOULD NOT KNOW ANYTHING UNTIL MONDAY. AFTER NOT HEARING BACK FROM THE SERVICE DEPARTMENT, I RETURNED TO LOYALTY MONDAY EVENING TO LEARN THAT THE PART IS ON BACKORDER AND IT WILL BE SOME MONTHS BEFORE IT IS AVAILABLE. I AM ALSO TOLD AT THIS TIME BY TWO OF YOUR SERVICES ADVISORS THAT THE VEHICLE IS SAFE TO DRIVE WITH A FAULTY RACK AND PINION, BUT AT THE SAME TIME WAS TOLD BY ONE OF YOUR SERVICE TECHNICIANS THAT HE ABSOLUTELY ADVISES AGAINST DRIVING IT WITH A FAULTY RACK AND PINION UNTIL IT IS REPAIRED. ALSO, THE SAME SERVICE ADVISOR THAT TOLD ME THE ISSUE WAS A NORMAL "BREAKING IN" ON SATURDAY EXPLAINS, REPEATEDLY, THAT HE HAS AN ATLAS THAT HAS BEEN THERE FOR SEVERAL MONTHS WITH THE SAME PROBLEM WAITING ON THE SAME PART. I WAS ALSO TOLD BY A LOYALTY SALES ASSOCIATE ON THURSDAY (7/23) THAT A LOYALTY EMPLOYEE HAS A SIMILAR VEHICLE WITH THE EXACT SAME PROBLEM. THIS MAKES THE FACT THAT I WAS DISMISSED A FEW WEEKS AGO EVEN MORE TROUBLING, ESPECIALLY SINCE THE MILITARY IS MOVING US NEARLY 900 MILES IN A FEW DAYS.

WHEN LOWERING THE THIRD ROW SEATS OF THE ATLAS THE SEATS SLAM DOWN AND FORWARD WITH GREAT FORCE. WHEN PARKED TODAY, I WAS LOWERING THE SEATS AND THE SEAT LOWERED WITH SUCH FORCE THE MY FOOT WAS MASHED AND PINNED IMMEDIATELY A LARGE KNOT APPEARED. I PLAN TO HAVE AN X-RAY OF THE FOOT TOMORROW. MY IMMEDIATE THOUGHT WAS THE DAMAGE THAT COULD HAVE BEEN DONE TO A SMALLER CHILD.

THERE IS A SQUEAKING NOISE ANYTIME YOU TURN STEERING WHEEL. IT HAPPENS AT LOWER SPEED AND WHEN STOPPED. JUST TURN WHEEL LEFT AND RIGHT, BY COUPLE OF DEGREES AND YOU WILL HEAR IT.