2019 VOLKSWAGEN ATLAS Complaints

TWICE THIS VEHICLE HAS SHUT DOWN WHILE DRIVING. IN MARCH WHILE ON AN INTERSTATE GOING 70 MPH. AND ONE TIME EXCELLING WHILE LEAVING AN EXIT RAMP. I ROLLED OFF TO SIDE OF ROAD AND PUT IN PARK. GAVE IT A TEST AND IT THEN RESTARTED. *TR

WE HAVE RAIN SENSING WIPERS, BUT WE KEEP THE CONTROL IN THE OFF POSITION. UNFORTUNATELY, WHILE DRIVING ON SUNNY DAYS, THE WINDSHIELD WIPERS SPORADICALLY GO OFF. THERE WILL BE TIMES WHERE THEY WILL WIPE JUST ONCE, BUT THEN THERE ARE TIMES WHERE IT JUST GOES OFF FOR MINUTES AT A TIME. IT COULD BE A SMOOTH ROAD OR A BUMPY ROAD. IT COULD BE AT A SHOW SPEED OR HIGH SPEED. DOESN'T MATTER. THE DEALERSHIP TOLD US THAT WE HAD THE SENSITIVITY TOO HIGH, BUT IN THE OFF POSITION, THEY SHOULDN'T GO OFF AT ALL. THIS IS A DAILY OCCURRENCE. AS IF THERE IS A SHORT SOMEWHERE. PLEASE HELP AS WE NEED THIS FIXED. A NEW VEHICLE SHOULDN'T HAVE AN ISSUE LIKE THIS. *TR

ONE WEEK AFTER VEHICLE WAS PURCHASED NEW, IT BEGAN TO MAKE A GRINDING NOISE DURING THE FOLLOWING SCENARIOS: ACCELERATING FROM LOW SPEED / TAKING OFF FROM A STOP / AFTER VEHICLE TURNED OFF. VEHICLE WAS TAKEN TO DEALER BUT THEY WERE UNABLE TO DUPLICATE SOUND ON FIRST ATTEMPT. VEHICLE HAS AGAIN BEEN DROPPED OFF AT DEALER AS GRINDING NOISE CONTINUES AND GETS LOUDER AT TIMES. HAVE SEARCHED IN DIFFERENT FORUMS AND SOME STATE THAT IT IS RELATED TO THE VEHICLE NOT BEING PROPERLY PROGRAMMED TO SHIFT FROM 3RD TO 2ND WHEN SLOWING DOWN. INSTEAD IT SKIPS 2ND GEAR (NOT A PROFESSIONAL OPINION AS I AM JUST QUOTING WHAT I'VE READ). SOME HAVE STATED IT COULD BE THE TORQUE CONVERTER. STILL NO SOLUTION. YOU HEAR WOSSHING SOUND WHEN YOU START SLOW ACCELERATION FROM ALMOST STOP, NOT COMPLETELY STOP, LIKE 5MPH. IT HAPPENS EVERY SINGLE TIME. THE ISSUE IS THAT VEHICLE DOES NOT SHIFT TO 2ND GEAR, STAYS IN 3RD WHEN IT'S AROUND 5MPH. THIS LOAD IS CAUSING TORQUE CONVERTER AND PUMP TO WORK HARDER TO GET VEHICLE ROLLING. I BELIEVE IT IS A TRANSMISSION ISSUE SINCE IT ONLY HAPPENS IN 3RD GEAR AROUND 1500 TO 2000 RPMS. FOR ME, I HEAR IT THE MOST WHEN I AM ACCELERATING AFTER COMING TO A 'STOP'. ONCE I HEAR THE NOISE, I FLIP THE CAR INTO MANUAL MODE AND IT IS ALWAYS IN 3RD GEAR. ALTHOUGH YOU FEEL LIKE YOU ARE ALMOST STOPPED, THE CAR IS STILL IN 3RD GEAR. DO THE SAME 'STOP' WHILE IN MANUAL MODE AND DOWNSHIFT TO 2ND, AND THERE ISN'T A NOISE. MECHANIC AT DEALERSHIP TRIED OTHER NEW ATLAS' ON THE LOT AND FOUND SAME ISSUES. THERE ARE A LOT OF PEOPLE OUT THERE HAVING SAME PROBLEM. HONESTLY, MY NOISE SEEMS TO BE GETTING WORSE AND LOUDER EACH DAY WHEN MOVING AND UNDER A LOAD AT LOWER RPMS THE TRANSMISSION MAKES A SCREECHING NOISE LIKE SOMETHING IS GRINDING. HAVE BROUGHT THIS IN TO THE DEALER ONLY TO BE TOLD THAT IT IS 'NORMAL' FOR VW ATLAS VEHICLES. *TR

HAVE HAD MY 2019 VOLKSWAGEN SEL R LINE 4 MOTION FOR LESS THAN A MONTH WITH ONLY 2,000 MILES ON IT. WAS DRIVING DOWN THE ROAD NOT 20 MINUTES LATER ON ROUTE 66 THE COOLANT LIGHT CAME ON TELLING US IT WAS LOW AND NEEDED TO BE CHECKED. WE PULLED OVER AND THE OVERFLOW TANK WAS EMPTY. WE IMMEDIATELY CALL VOLKSWAGEN OKC AND THE SALES MANAGER WAS IN DISBELIEF ALSO. SHE TOLD US TO GET IT TO THEM AS SOON AS POSSIBLE AND THEY WOULD TAKE CARE OF IT. WE ADDED WATER TO IT AND ONLY WATER SO WE DIDN'T JEOPARDIZE OUR WARRANTY. DIDN'T MAKE IT 5 MINUTES WHEN IT SAID IT WAS LOW AGAIN AND OVER HEATING. WE ADDED MORE WATER AS NEEDED AND GOT IT BACK TO DEALERSHIP. THE SERVICE DEPARTMENT WAS CLOSING SO THEY GAVE US A LOANER AND TOLD US WE WOULD HEAR FROM THEM FIRST THING MONDAY. WE DIDN'T HEAR FROM THEM ON MONDAY SO I CALLED THEM FIRST THING TUESDAY MORNING. AT THIS TIME THEY INFORMED ME A ROCK OR DEBRIS FROM ROAD FLEW UP AND PUNCTURED A SMALL HOLE IN RADIATOR AND WE WOULD BE RESPONSIBLE FOR THE $1,500 IN DAMAGE BECAUSE ROAD DEBRIS ISN'T COVERED BY WARRANTY. I WAS BESIDE MYSELF! WE JUST BOUGHT A $40,000 CAR AND NOW NOT EVEN A MONTH LATER THEY ARE TELLING ME THIS WASN'T THEIR PROBLEM. VOLKSWAGEN OKLAHOMA CITY SEEMED SO NICE AND EAGER TO PLEASE WHEN WE WERE PURCHASING OUR VEHICLE AND THEN THIS HAPPENED. I TOLD THEM MY WORRY WAS HOW THIS PROBLEM WOULD NOT HAPPEN AGAIN, EVERY TIME I PULL OUT OF DRIVE WAY I HAVE TO WORRY ABOUT A ROCK CAUSING $1,500 WORTH OF DAMAGE????? THIS DOESN'T SEEM RIGHT. I FEEL LIKE IT'S A FACTORY DEFECT AND NEEDS TO BE FIXED IMMEDIATELY. I DID RESEARCH ONLINE AND FOUND OTHER TESTIMONIALS ABOUT THEIR ATLAS HAVING COOLANT PROBLEMS.

AUTOMATIC BRAKING SYSTEM DEPLOYS WITHOUT CAUSE. SITUATION: DRIVING ON INTERSTATE, NO CARS WITHIN A HALF MILE, GOING 75 WITH ACC AND BREAKS AUTOMATICALLY SLAMMED ON WITH A COLLISION WARNING. SENSOR AND CAR WERE CLEAN, NO CARS OR POSSIBLE IMPACTS. THIS HAS HAPPENED 3-4 TIMES. ADDITIONAL SITUATIONS: ACC TURNS OFF BOTH ON INTERSTATE AND ON LONG HIGHWAY BRIDGE. SITUATIONS WERE DIFFERENT, BOTH DAY AND NIGHT TIME/ WITH OTHER CARS AND WITHOUT. ALL SITUATIONS HAD NO POSSIBLE CHANCE OF IMPACT. ACC WILL TURN OFF WHILE CAR IS GOING IN 50-70 MPH RANGE AND SUDDENLY BREAK, IN THE MIDDLE OF THE ROAD, WITHOUT ANY WARNING. DEALERSHIP RESPONDED "NOTHING IS PERFECT" THIS HAS NOW HAPPENED ROUGHLY 7 TIMES, WITH NO ADVICE FROM THE DEALER OTHER THAN TO "SEE IF I CAN JUST TURN THE ASSISTANCE SYSTEMS OFF." THEY WERE NOT ABLE TO SEE MY CAR IMMEDIATELY WHEN I TOOK IT IN AFTER THE BRAKING INCIDENT TODAY AND HAVE SCHEDULED ME FOR A LATER DATE.

STRUCK A LARGE POTHOLE WITH DRIVER'S SIDE FRONT WHEEL WHILE TRAVELING 15MPH ON A ROUNDABOUT WHICH APPARENTLY CAUSED THE SIDE AIRBAGS TO DEPLOY. NO BODY DAMAGE AND NO APPEARANCE OF SUSPENSION DAMAGE. TIRE AND WHEEL REMAINED INTACT, DROVE STRAIGHT TO DEALERSHIP FOR CLOSER LOOK/EXPLANATION AS TO WHY ALL SIDE AIRBAGS DEPLOYED.

PANORAMIC SUNROOF POPPED AND SHATTERED WHILE DRIVING ON THE HIGHWAY. NO EVIDENCE OF ANY ROCKS OR DEBRIS HITTING IT PRIOR TO IT EXPLODING. GLASS SHOWED OUTWARD DEPRESSION, NOT INWARD, AFTER CRACKING.

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN ATLAS. THE CONTACT STATED THAT WHILE ACCELERATING AT VARIOUS SPEEDS THERE AN ABNORMAL SOUND FROM THE ENGINE. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO (TIMMONS SUBARU 3950 CHERRY AVE, LONG BEACH, CA 90807 (888) 496-9707) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A FAILURE WITH THE GEARBOX. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,748.

A SCANDALOUS SOUND THAT COMES FROM THE ENGINE AREA JUST BELOW IS PLAYED. THIS HAPPENS WHEN I STEP ON THE ACCELERATOR AFTER HAVING SLOWED DOWN WHEN I AM ARRIVING AT A STOP OR I AM IN TRAFFIC. WHEN THE ACCELERATOR IS PRESSED THE CAR DOES NOT RESPOND AND THE SOUND IS PRESENTED. THIS SITUATION IS ALSO PRESENTED WHEN I CLIMB A SLOPE. TAKE THE CAR TO THE DEALER AND THEY CONFIRM THAT THE SOUND COMES FROM THE TRANSMISSION AND THEY TELL ME THAT IT IS NORMAL IN THIS TYPE OF CAR. WHICH IS MEANINGLESS IN MY OPINION

WE PARKED THE CAR IN OUR GARAGE AND THE NEXT DAY WE GOT IN IT AND IT WOULD NOT START. THE CAR GAVE A WARNING OF STEERING COLUMN LOCKED. THIS CAR IS LESS THAN 3 MONTHS OLD AND UNDER 3,000 MILES. THE DEALERSHIP HAD TO ORDER AND REPLACE THE STEERING COLUMN.