2012 VOLKSWAGEN CC Complaints

VW CLOCK SPRING RECALL INVESTIGATION DRIVING DOWN THE ROAD AT 35-40 MPH AND THE CAR BEEPS WITH "ERROR: AIRBAG" THEN THE STEERING WHEEL MADE A WEIRD NOISE. THE HORN AND CONTROLS ON THE STEERING WHEEL ARE NOT WORKING. I TOOK IT TO THE VIC BAILEY VW DEALERSHIP AND THEY SAID IT WAS THE CLOCK SPRING THAT NEEDED TO BE REPLACED. I KNOW THERE IS AN INVESTIGATION INTO THE PREVIOUS RECALL AND I BELIEVE THAT MY CAR WAS AFFECTED BUT NOT INCLUDED IN THE RECALL.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER; 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LINDSAY VOLKSWAGEN OF DULLES (22455 LINDSAY CARS CT, STERLING, VA 20166) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE AND TO KEEP IN CONTACT WITH THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I AM CONTACTING YOU TO REQUEST THE STATUS OF THE BELOW MENTIONED RECALL. PER YOUR WEBSITE, IT IS INDICATED IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER TO PLEASE FILE AN ONLINE COMPLAINT WITH NHTSA. THEREFORE, TO CONFIRM I AM REQUESTING THE STATUS OF THIS RECALL. THANK YOU. ORIGINAL RECALL NOTIFICATION DATE: AUG 16,2017 MANUFACTURER RECALL NUMBER: 20AE NHTSA RECALL NUMBER: 17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE ESC WARNING INDICATOR ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED WITHOUT WARNING MORE THAN TWICE. THE DEALER (TEAM GUNTHER KIA AND TEAM GUNTHER VOLKSWAGEN OF DAPHNE, 29816 FREDERICK BLVD, DAPHNE, AL 36526, (251) 621-2277) DIAGNOSED THAT THE FUEL PUMP SENSOR AND THE FLANGE MAY NEED TO BE REPLACED. THE PART NUMBER CHECKED BY THE CONTACT SHOWED THAT IT WAS THE FUEL PUMP CONTROL MODULE PERTAINING TO THE RECALL. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER WHO STATED THAT THEY CHECKED WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

UPON ATTEMPTING TO START THE VEHICLE, AN ERROR LIGHT TURNS ON AND MESSAGE DISPLAYS THE STEERING COLUMN IS DEFECTIVE AND CONTINUES TO FLASH/BEEP. IF I TRY TO DRIVE THE VEHICLE, STEERING FEELS LOOSE WHEN DRIVING. SOMETIMES VEHICLE DOES NOT START AT ALL AND STATES ACTIVE IMMOBILIZER, SOMETIMES THE CAR DIES JUST AFTER STARTING AND STEERING COLUMN LOCKS UP.

STEPPING ON THE ACCELERATOR DOES NOT ALWAYS PRODUCT MOTION. DANGEROUS SITUATION WHEN MORE ACCELERATION IS NEEDED SUCH AS ON AN ENTRANCE RAMP OR PASSING OTHER VEHICLES OR HAVING TO ACCELERATE TO AVOID A CRASH. THIS HAS BEEN A CONSTANT SINCE WE PURCHASED THIS CAR (NEW) IN 2012. THE DEALER SERVICE DEPARTMENT TOLD US THIS A SPORT VEHICLE AND THERE IS NOT A PROBLEM WITH THE CAR AS LONG AS WE ACCELERATE HARDER. THE RECALL PARTS ARE STILL NOT AVAILABLE ACCORDING TO VW OF ORLAND PARK IL.

FOR THIS RECALL NOTICE 20AE- FUEL PUMP CONTROL MODULE THERE IS NOT A REPAIR AVAILABLE YET. ITS BEEN 3 MONTHS AND HOW IS THAT NOT ENOUGH TIME TO HAVE A REMEDY AVAILABLE? WHEN WILL THERE BE A REPAIR AVAILABLE?! THIS IS THE VEHICLE I USE AND FOR THE SAFETY OF MY FAMILY I DO NOT WANT TO DRIVE SOMETHING THAT HAS POTENTIAL TO HARM US EVEN CAUSE DEATH?!!!!!! THIS SUMMER THERE WAS GAS FUMES LEAKING AND WE HAD THE FUEL PUMP REPAIRED AND IT COSTED U $700!! IS THIS RELATED?! VW IS RIDICULOUS. WE ARE CONSTANTLY GETTING RECALL NOTICES!!!

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF STREETSBORO (855 CLASSIC DR, STREETSBORO, OH) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED AND THEN ACCELERATED TO 80 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO DECELERATE. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE HEADLIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO BEMER MOTOR CARS (9201 RICHMOND AVE, HOUSTON, TX 77063, PHONE: (713) 900-2443), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO ARCHER VOLKSWAGEN (10400 SW FWAY, HOUSTON, TX 77074, PHONE: (713) 272-1775) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR MODULE, THE CAMSHAFT SENSOR, RADIATOR CORE SUPPORT, FRONT LOWER CONTROL ARM, BUSHINGS ALIGNMENT, REAR BRACKET ROTORS, AND BRAKE FLUID NEEDED TO BE REPLACED. THE DEALER ONLY MADE SOME OF THE REPAIRS DUE TO THE REPAIR COST. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

' "TAKATA RECALL" I LOST CONTROL MY VEHICLE WHILE I WAS DRIVING AT ATHENS DR AND HIT THE VEHICLE IN FRONT , I HAD BIG DAMAGE TO MY VEHICLE IT WAS DUE TO IMPROPER FUEL PUMP CONTROL MODULE. I HAD REUESTED ALREADY REPAIR FROM LEITH VW CARY NC,THEY SAID THEY DIDN'T HAVE REMEDY.