2012 VOLKSWAGEN CC Complaints

2012 VW CC WITH 72K. ALWAYS MAINTAINED AT THE DEALERSHIP AND OIL CHANGE WAS DONE EVERY 5-6K ONLY AT VW DEALER. ISSUE STARED T TRAFFIC LIGHTS, CAR STOPPED AND WHEN STARTED IT WAS RUNNING VERY ROUGH. SOUNDED LIKE RUNNING ON 2-3 CYLINDERS. TOOK THE CAR TO THE DEANSHIP, FOUND 8 CODES, MOSTLY MISFIRES ON ALL 4 CYLINDER AND ALSO ISSUE WITH CAMSHAFT TIMING. DEALER TOLD THAT THEY NEED TO TAKE THE ENGINE APART TO DIAGNOSE THE ISSUE, COST $1200 JUST FOR DIAGNOSES. I CALLED VW AMERICA THEY SUGGESTED TO TAKE THE ENGINE APART AND BASED ON THE PROBLEM THEY WILL CONDITIONER IF THEY WILL AGREE TO HELP. DEALER PROCEED WITH DIAGNOSTICS AND FOUND THE ISSUE. BROKEN BRACKET SCREEN OF PART NUMBER 06H-103-144-J BRACKET. THE MISSING SCREEN WAS NOT FOUND AT ALL AND THIS PART FAILURE CAUSED MORE DAMAGE SO I ALSO NEEDED REPLACEMENT OF THE CAMSHAFT PART #06-H109021K, VALVE AND MANY OTHER PARTS. PLEASE SEE ATTACHED PICTURES OF THE DAMAGED PARTS (INTERNAL ENGINE PARTS) AND INVOICE OF WHAT WAS REPLACED. I DID SOME RESEARCH AND FOUND THAT AUDI WITH SAME ENGINES USED EXACTLY THE SAME PART NUMBER THAT FAILED IN MY VEHICLE AND THEY HAD ISSUED RECALL CAMPAIGN 15D6. VW NOT WILLING TO HELP OR COVER THE COST WITH EXPLANATION THAT VEHICLE IS OUT OF WARRANTY EVEN AUDI USES SAME ENGINE AND THEY ARE SAME COMPANY. I DO HAVE THE OLD PARTS WITH ME AND I SEE THAT THE PART WHICH WAS ORIGINALLY INSTALLED IN MY VEHICLE IS 06H-103-166-G AND THE REPLACEMENT PART BASED ON THE INVOICE IS 06H-103-144-J, THE ONE THAT IS PART OF THE AUDI RECALL. I WAS LUCKY THAT THE ISSUE HAPPENED AT THE TRAFFIC LIGHTS. I WORKED WITH REGIONAL CASE MANAGER AND HER SUPERVISOR BUT THEY WERE NOT WILLING TO DO ANYTHING EVEN WHEN I MENTIONED THE AUDI RECALL. MY CASE NUMBER WITH VW AMERICA IS 160174354. TOTAL COST FOR THIS REPAIR AND RENTALS HAS COST ME $3100

TWO DAYS AFTER RETURNING FROM A TRIP WITH NO ISSUES. I WENT TO START MY CAR AND IT WOULD CRANK BUT NOT FIRE. I HAD IT TOWED TO A VW DEALER WHO WAS SUPPOSED TO DO A MULTIPOINT DIAGNOSTIC. I WAS CALLED AND TOLD THE ENGINE LOST COMPRESSION AND THE TIMING CHAIN STRETCHED CAUSING DAMAGE TO THE CYLINDER HEAD. THE ESTIMATE WAS OVER $7000. I CALLED AN INDEPENDENT MECHANIC WHO WAS SURPRISED TO HEAR OF THE TIMING CHAIN FAILURE WITH THAT LOW OF MILEAGE, 73,000. HE CALLED BACK A FEW MIN LATER AND TOLD ME OF A TSB ON THE TIMING CHAIN TENSIONER AND ALSO THAT THERE WERE LAWSUITS FOR THIS EXACT THING. UPON DOING RESEARCH I FOUND MULTIPLE LAWSUITS, A SETTLEMENT IN 2014 IN WHICH THEY PAID ALL REPAIR COSTS AND REIMBURSEMENTS. THE LAWSUIT INDICATED THAT VW HAS KNOWN ABOUT A DEFECTIVE TIMING CHAIN TENSIONER FOR YEARS AND HAVE NOT PUT OUT A RECALL, NOR EVEN LET THEIR CUSTOMERS KNOW OF THIS POTENTIAL. THEY DO HAVE A REPLACEMENT TENSIONER AVAILABLE WHICH DOES INDICATE THEY ARE AWARE OF THE PROBLEM. I ASKED THE DEALER TECH HOW HE DIAGNOSED THE PROBLEM AND SAID HE LISTENED WHEN HE WENT TO START AND PUT A SCOPE IN THE OIL DIP. WITH THAT SMALL AMOUNT OF TIME, HE CAME UP WITH A STRETCHED TIMING CHAIN AND DAMAGED HEAD CYLINDER, AND A MAJOR REPAIR COST. I SPOKE WITH THE SERVICE MANAGER AND ASKED ABOUT THE DEFECTIVE TENSIONER AND HE DENIED ANY KNOWLEDGE, WHICH I FIND HIGHLY UNLIKELY, DUE TO THE LENGTH OF TIME THIS HAS BEEN GOING ON. I HAVE A CALL INTO VW CUSTOMER CARE ASKING FOR THEM TO FIX IT AT NO COST DUE THE DEFECTIVE PART. THIS IS A VERY LARGE ISSUE THAT CAN RESULT IN NOT ONLY A HIGH COST, MAJOR DAMAGE TO THE ENGINE, BUT COULD ALSO RESULT IN ENGINE POWER, STEERING AND BRAKE CAPACITY WHICH IS A CATASTROPHIC SAFETY ISSUE. THIS IS AN ISSUE THAT NEEDS TO BE COMMUNICATED, AND SHOULD BE FIXED BY VW PRIOR TO ANY RESULTING DAMAGE, AND MORE IMPORTANTLY ANY INJURY OR LOSS OF LIFE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNED A 2012 VOLKSWAGEN CC. WHILE MAKING A LEFT TURN AT A GREEN LIGHT, ANOTHER VEHICLE RAN A RED LIGHT AND CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT WAS NOT NOTIFIED OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE DRIVER SUSTAINED WHIPLASH, NECK LIGAMENT PAINS, AND SHOULDER AND WRIST PAINS ON THE LEFT SIDE. ONE PASSENGER SUSTAINED WHIPLASH, AND NECK AND BACK PAINS. ANOTHER PASSENGER SUSTAINED WHIPLASH AND ABDOMEN PAINS. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY CLAIMED THE VEHICLE AS A TOTAL LOSS AND IT WAS TOWED TO A REPAIR CENTER. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 65,789.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. I HAVE BEEN TRYING TO GET THIS AIRBAG REPLACED IN MY DAUGHTERS CAR. WE LIVE IN FLORIDA AND HER CAR IS LISTED ON THE RECALL LIST WHICH IS STILL OPEN. I PRAY EVERYDAY THAT SHE IS SAFE IN THIS CAR, WE CAN NOT AFFORD TO REPLACE AN ENTIRE CAR OR GET A RENTAL FOR MONTHS AT A TIME.

TAKATA RECALL I PURCHASED A CPO CVW CC SPORT FROM AND HAVE GONE TO MY LOCAL VW DEALER IN LA QUINTA CALIFORNIA SEVERAL TIMES ABOUT THIS RECALL. I AM AN 82-YEAR OLD WOMAN THAT FREQUENTLY TRAVELS BY CAR BETWEEN LA QUINTA AND LOS ANGELES. I AM VERY CONCERNED ABOUT BEING IN AN ACCIDENT ALONG THE MUCH TRAVELED HIGHWAYS BETWEEN THE TWO AREAS KNOWING MY AIR-BAG MIGHT NOT WORK. I HAVE HAD ARTERIAL STENTS IMPLANTED AND SHOULD I GET IN AN ACCIDENT THE DEBRIS FROM A FAULTY AIRBAG COULD KILL ME. I NEED THIS FIXED OR VW SHOULD OFFER TO REPLACE MY CAR. WHAT CAN I DO? CAN YOU HELP IN ANY WAY? THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TIMING CHAIN TENSIONER PROBLEMS. HUGE NOISE ON ENGINE START, ENGINE SHAKING. REPAIRING COST TOO HIGH.

TAKATA RECALL- I WAS SENT NOTIFICATION ABOUT THE RECALL VIA MAIL BACK IN FEBRUARY. I CALLED THE NUMBER LISTED TO GET MORE INFORMATION AS WELL AS SET UP A DATE TO TAKE CARE OF THE ISSUE. I WAS INFORMED THAT NO RESOLUTION HAD BEEN PUT INTO PLACE AT THAT TIME. MY VEHICLE IS STATIONARY AT THIS POINT, I WOULD LIKE TO DRIVE MY CAR AND NOT BE IN FEAR OF MY LIFE WITH SOMETHING THAT WOULD HOPEFULLY SAFE MY LIFE AND NOT TAKE MY LIFE. IF WOULD LIKE TO GIVE THE CAR BACK TO THE DEALERSHIP AND START OVER.IT IS NOT FAIR THAT I HAVE PURCHASED THIS VEHICLE HAVE NOT USED IT AS I PLEASE BECAUSE OF THE FEAR OF THE METAL FRAGMENTS IN THE AIRBAGS.I WOULD LIKE A RESOLUTION IMMEDIATELY SO THAT I CAN IN FULL CONFIDENCE DRIVE AND ENJOY MY VEHICLE. I PURCHASED IT IN 2013 WITH JUST 23,000 MILES AND AS OF THIS DATE IT HAS ONLY 60,000. THANK YOU VERY MUCH FOR YOUR TIME. *TR