2012 VOLKSWAGEN CC Complaints

TURNING THE STEERING WHEEL AT LOW SPEED AS I WAS EXITING A PARKING LOT AND HEARD A METALLIC SOUND AND STEERING GOT VERY TIGHT, SEVERAL WARNING LEDS PRESENTED ON THE DASH DISPLAY INDICATING AIR BAG FAILURES. ALL FEATURES INCORPORATED WITH THE STEERING WHEEL WERE INOPERABLE INCLUDING THE HORN. TOOK VEHICLE TO VW DEALER, SERVICE TECH CODES INDICATED THE SCCM MODULE/CLOCK SPRING HAS FAILED AND NEEDS TO BE REPLACED ASAP AT A COST OF ~ $ 800.00

I HAVE NEVER HAD ANY PROBLEMS. NEVER IN AN ACCIDENT OR HAD ANYTHING REPLACED. ALL MAINTENANCE UP TO DATE. STARTED THE CAR WITH NO ISSUES. CONTINUED TO DRIVE GOING 35MPH NORMAL DRIVING CONDITIONS AND MULTIPLE WARNING LIGHTS APPEARED. ABS. POWER STEERING, EMERGENCY BRAKE, AND AIR BAG. TOOK IT TO CLOSEST AUTO REPAIR TO MAKE SURE NOTHING DANGEROUS WAS ABOUT TO OCCUR. QUICK DIAGNOSTIC AND THEY SAID ALL PROBLEMS ARE ELECTRICAL. NOTHING PHYSICALLY WRONG WITH THE CAR AND WILL LIKELY NEED NEW SENSORS AND CLOCKSPRING. *TR

MY VEHICLE HAS BEEN A PROBLEM SINCE I STARTED MY LEASE TIL NOW. I HAVE CONSTANT PROBLEMS WITH MY LIGHT BULBS EVEN AFTER THEY ARE REPLACED THEY GO OUT QUICKLY AND OFTEN. THE CAR HAS STALLED ON ME TWICE AND CUT OFF TWICE. I HAVE MULTIPLE TRIPS TO THE SERVICE CENTER FOR THE SME THINGS FUEL INJECTOR PUMP AND THE CHECK ENGINE LIGHT. THIS IS A FAIRLY NEW CAR. I AM NOW STUCK WITH THE CAR FOR ANOTHER FIVE YEARS. I WILL NEVER PURCHASE ANOTHER VOLKWAGEN OR REFER ANYONE TO BUY ONE EITHER. I WOULD LIKE MY HISTORY TO BE PULLED AND REVIEWED AS A AUDIT. I TRULY BELIEVE I BOUGHT AND LEMON AND IT HAS COST ME LOTS OF MONEY . I TRULY WOULD LIKE THESE PROBLEMS INVESTIGATED FOR THE SAKE OF EVERY VOLKWAGEN CUSTOMER. *TR

REAR TRUNK TRIM, NEAR THE REAR WINDOW, IS PLASTIC AND HAS SPLIT IN HALF DUE TO THE FLORIDA HEAT. MULTIPLE COMPLAINT ONLINE ABOUT THIS BEING A COMMON OCCURRENCE, BUT VW IS NOT FIXING THE PROBLEM. *TR

VEHICLE WAS BEING TURNED AROUND IN A PARKING LOT WHEN A CLICKING NOISE WAS HEARD. THE AIR BAG LIGHT ILLUMINATED AND ALL OF THE STEERING WHEEL FUNCTIONS (I.E. HORN, RADIO CONTROLS, ETC.) STOPPED WORKING. TOOK IT INTO THE VOLKSWAGEN DEALERSHIP AND WAS INFORMED THAT IT WAS THE "CLOCK SPRING " IN THE STEERING WHEEL WAS IN NEED OF REPLACEMENT. *TR

I PURCHASED MY 2012 VW CC IN SEPT. 2014. I BOUGHT THE VEHICLE WITH APPROXIMATELY 26000 MILES ON IT. SINCE PURCHASING THE VEHICLE, THE DRIVERS SEAT NO LONGER HEATS (QUOTED $980 FOR REPAIR) AND THE CLOCK SPRING HAS FAILED (QUOTED $450 FOR REPAIR). I CAN UNDERSTAND THE SEAT MAYBE HAVING AN ISSUE, BUT CONSIDERING I ONLY PURCHASED THE VEHICLE LESS THAN 6 MONTHS AGO VW HAS FAILED TO PROVIDE CUSTOMER SERVICE ON THIS ISSUE. I DONT UNDERSTAND HOW THE CLOCK SPRING IS NOT COVERED UNDER ANY WARRANTY. SINCE THE CLOCK SPRING HAS FAILED THE HORN, THE CONTROLS ON THE STEERING WHEEL, AND THE AIRBAG (TO MY UNDERSTANDING) DOES NOT FUNCTION.THERE IS ALSO AND ERROR MESSAGE FOR THE AIRBAG ALSO. THIS IS A MAJOR SAFETY ISSUE. MY VEHICLE WILL NOT PASS A STATE INSPECTION WITHOUT THE HORN FUNCTIONING. THIS IS NOT COSMETIC, AND I WANT VW TO EXPLAIN WHAT CAUSES THIS ITEM TO FAIL. ITS OBVIOUSLY A FAULTY PART OF THE VEHICLE THAT SIMPLY "GOES OUT". AT 30K MILES? THERE IS NO WAY FOR ME TO BREAK THIS PART, ALL I DID WAS TURN THE WHEEL TO THE LEFT WHEN IN A PARKING LOT AND THE PART FAILED. BASED ON MY RESEARCH THIS IS A COMMON AND COSTLY ISSUE FOR VW OWNERS. VW CUSTOMER CARE HAS NOT HELPED IN ANY WAY EITHER. THIS PART WILL FAIL SIMPLY BY USING THE BASIC FUNCTIONS OF THE VEHICLE.. THE TURNING OF THE STEERING WHEEL. I HAVE SPENT MORE MONEY REPAIRING THIS VEHICLE IN THE FIRST 6 MONTHS OF OWING IT THAT I EXPECTED TO HAVE FOR A WHILE. *TR

MY 2012 VOLKSWAGEN CC SPORT AIRBAG LIGHT CAME ON AFTER MY HUSBAND ADJUSTED THE DRIVER SEAT. I TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS THE CONTROL UNIT ( CLOCK SPRING) THE DEALERSHIP TOLD ME IF I DROVE IT AND GOT IN AN ACCIDENT THE AIRBAGS WOULD NOT DEPLOY. MY CAR IS JUST OVER 80 THOUSAND MILES. I CONTACTED VOLKSWAGEN CUSTOMER CARE VIA PHONE AND THEY WOULD NOT ACCEPT ANY RESPONSIBILITY AND JUST DISMISSED ME SAYING MY CAR HAS EXCESSIVE MILEAGE. I DISAGREE WITH THIS STATEMENT! I THINK THAT AIRBAGS THAT WON'T DEPLOY ON A CAR THAT IS A 2012 SHOULD REMAIN UNDER AN UNSPOKEN WARRANTY THAT PROTECTS MY FAMILY IN AN ACCIDENT! AFTER MY REVIEW OF ONLINE COMPLAINTS ON VOLKSWAGENS I SEE THAT I AM NOT THE ONLY ONE THAT HAS EXPERIENCED FAULTY AIR BAGS WITH A VOLKSWAGEN. I WILL NEVER BUY ANOTHER VOLKSWAGEN. I WAS VERY DISSATISFIED WITH THE CUSTOMER CARE SERVICE FROM VOLKSWAGEN OR SHOULD I SAY LACK THERE OF!!!! *TR

DEAD BATTERY AT 37,200. HAD CAR TOWED TO LOCAL SERVICE SHOP AND BATTERY REPLACED. DROVE HOME FINE AND NEXT MORNING COMMUTING TO WORK, CAR STARTED SHAKING AND BUCKING VIOLENTLY. CHECK ENGINE AND EPC LIGHT CAME ON. WAS ABLE TO DRIVE VERY SLOWLY AT VERY HIGH RPM (ON INTERSTATE AND THEN SIDE ROADS) TO GET BACK TO AUTO SHOP THAT REPLACED BATTERY. THEY FOUND IGNITION COILS SHUT DOWN AND MIS-FIRING. TRANSFERRED CAR TO VW MOTOR HUNT VALLEY TO SEE IF COVERED UNDER POWER TRAIN WARRANTY. ONE COIL FOUND DEAD, OTHER 3 RECOMMENDED FOR REPLACEMENT. NOT COVERED UNDER POWERTRAIN WARRANTY. THANKS FOR YOUR HELP. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WARNING LIGHT ILLUMINATED ON SEVERAL OCCASIONS. IN ADDITION, THE VEHICLE SHOOK VIOLENTLY AND JERKED AS A RESULT THE VEHICLE FAILED TO DRIVE OVER 30 MPH. THE CONTACT ALSO STATED THAT THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE MANIFOLD, FOUR SPARK PLUGS, THE INTAKE AIR BOX, AND THE INTAKE CHARGE PIPE WERE REPLACED. THE COMPUTER WAS ALSO RESET. THE CONTACT STATED THAT ONE YEAR AFTER THE REPAIRS, THE CATALYTIC CONVERTER WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE CARBON CLEANED. THE SPARK PLUGS AND THE BATTERY WERE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,661.

UPON CRANKING UP MY CAR, THE "EPC AND CHECK ENGINE" LIGHT BOTH CAME ON SIMULTANEOUSLY. I THEN NOTICED THAT THE CAR FAILED TO ACCELERATE EVEN WITH THE GAS PEDAL COMPLETELY DEPRESSED. THEN THE CAR STALLED. IT WAS SLOW TO CRANK UP AGAIN, BUT THE ENGINE FINALLY TURNED OVER. WHEN I TOOK THE CAR TO THE DEALERSHIP, THEY TOLD ME THAT HIGH PRESSURE FUEL PUMP WAS BAD. THE CAR IS ONLY 2 YEARS OLD AND HAS TAKEN ONLY 3 LONG DISTANCE ROAD TRIPS DURING MY OWNERSHIP(LESS THAN 6 HOURS DRIVING ON EACH TRIP). AFTER RESEARCHING ONLINE, I HAVE FOUND SEVERAL OTHER VW CC OWNERS THAT HAVE EXPERIENCED THE SAME EXACT PROBLEM. THE UNPREDICTED STALLING OF THE CAR IS VERY DANGEROUS SAFETY ISSUE. WHAT IF I HAD BEEN ON THE HIGHWAY WHEN THIS HAPPENED. *TR