2012 VOLKSWAGEN CC Complaints

ONE MONTH AFTER I PURCHASED MY CERTIFIED, PRE-OWNED VW CC THE BRAKES FAILED WITHOUT WARNING. THEY WORKED ONE MOMENT AND THEN TOTALLY FAILED WITHOUT ANY WARNING SIGNAL OF ANY KIND. I MANAGED TO AVOID THE VEHICLE IN FRONT OF ME WHICH WAS STOPPED AT A RED LIGHT, AND I WAS FORTUNATE NOT TO CAUSE AN ACCIDENT AS I HAD TO RUN THROUGH THE RED LIGHT. FORTUNATELY THERE WERE NO ACCIDENTS, AND NO INJURIES. BURLINGTON VW OF NEW JERSEY INITIALLY INDICATED THEY WOULD PERFORM A FULL DIAGNOSTIC ON THE FAILED PART (VACUUM PUMP) AND ASSOCIATED EQUIPMENT TO PROVIDE ME REASSURANCE THAT THERE WOULD BE NO INCREASED POTENTIAL FOR THE FAILURE TO HAPPEN AGAIN. THEY ALSO REPRESENTED THEY WOULD OFFER ME SOMETHING TO "MAKE THE SITUATION RIGHT". NEITHER HAS OCCURRED. THE ISSUE HAS BEEN ELEVATED TO THE VW CEO WHOSE OFFICE HAS DONE NOTHING BUT TO TELL ME THEY WILL NOT FULFILL THE DEALERSHIP'S REPRESENTATIONS. IN ADDITION TO REFUSING TO LOOK INTO THE PROBLEM OR PROVIDING A WRITTEN LETTER OFFERING ME AN ASSURANCE OF SAFETY, THEY WILL NOT CONSIDER MY REQUEST FOR A REVERSE SALE. INSTEAD THEY WROTE ME A LETTER CONGRATULATING ME ON MY PURCHASE, AND DUE TO THE BRAKE FAILURE, THEY WILL SUPPORT THEIR BALANCE OF THE WARRANTY. SINCE WHEN DO I NEED A LETTER FROM THE CORPORATE OFFICE INDICATING THEY WILL HONOR A TERM OF THE ORIGINAL SALE? ONE WOULD THINK THAT SINCE THEIR OWN HEAD OF MECHANICS INDICATED HE HAS NOT SEEN THIS ISSUE BEFORE, THAT CORPORATE WOULD DESIRE TO INVESTIGATE THE CAUSE OF THIS VERY PREMATURE PROBLEM WITHOUT MY PROMPTING. IN FACT, THEY HAVE USED THE FACT THAT THERE WAS NOT AN ACCIDENT AGAINST ME, AS THIS WOULD HAVE INITIATED A DIFFERENT COURSE OF ACTION. SINCE THERE WAS NO ACCIDENT, THEY ARE NOT WILLING TO PURSUE THE ISSUE ANY FURTHER. THERE ARE SO MANY QUALITY VEHICLES ON THE MARKET. I WOULD SUGGEST YOU CHOOSE ONE OTHER THAN A VW. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE PRESSURE SENSOR WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIRE PRESSURE SENSOR NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER (TIRES) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 64,980.

STEERING LOCKED UP AND WAS UNABLE TO CONTROL CAR WHILE IN MOTION. ACCORDING TO DEALERSHIP THE MOTOR THAT CONTROLS STEERING LOCKED UP. WAS NOT ABLE TO TURN STEERING WHEEL AT ALL WHILE IN MOTION. *TR

NATURE OF THE MATTER; PURCHASE A CC 2012-VOLKSWAGEN FROM DEALERSHIP 7/3/12 WITH 9,972 DELIVERY MILES. ON 11/9/2012 TOOK CAR IN LOUD ROARING OCCURRING NOISE COMING FROM THE TIRES WHILING DRIVING AT FREEWAY SPEEDS 55MPH CONTI-PRO-2-354-17(23545R1794H) WHILE DRIVING ON FREEWAY SEEN LIKE THE TIRES OR GOING TO EXPLODE!! AGAIN TOOK VEHICLE BACK 02/05/13 I REPORT A LOUD OCCURRING NOISE COMING FROM FRONT TIRES MILES AT THIS TIME 20,058.AT THIS POINT THEY ROTATED THE TIRES THE LOUD ROARING NOISE WENT FROM THE FRONT TO THE BACK OF THE CAR. AT THIS POINT I WAS AFRAID TO PICK MY GRANDCHILDREN UP FROM SCHOOL DUE TO THE DEFECT TIRES!! ON 03/25/2013 TOOK VEHICLE BACK FOR THE SAME PROBLEM 22,250 MILES- FINALLY THE DEALERSHIP DECT THE PROBLEM THE TIRES ARE FAULTY- INSIDE - THE FAST YOU DRIVE ON FREEWAY THE NOISE GET LOUDER AND UN-SAFE. ONCE THE PROBLEM WAS FOUND CONTIENTAL- DIDN'T WANT TO WARRANTY - OR- EXCHANGE- THERE FAULTEE -TIRES-WHICH ARE POSSIBLE NOT SAFE. I HAD TO PAY TO CHANGE OUT THE TIRES, BECAUSE CONTIENTAL DID-NOT WANT TO STAND BEHIND THERE INTEGRITY, AND COMPLIANCE VALUES.... *TR

ON 01/14/2013 AT APPROX. 6:00PM AFTER DRIVING UP TO A DRIVE THRU, I ENGAGED THE AUTOHOLD ON MY 2012 VOLKSWAGEN CC LUX PLUS. AFTER LEAVING THE DRIVE THRU, I WAS WAITING ON A SLIGHT HILL TO DRIVE ACROSS THE HIGHWAY TO ENTER INTO MY LANE OF TRAFFIC. THE AUTOHOLD HAD ENGAGED AND IT WAS HOLDING MY POSITION WHILE WAITING TO PULL INTO TRAFFIC. WHEN I PRESSED ON THE ACCELERATOR, THE VEHICLE UNPREDICTABLY AND RAPIDLY ACCELERATED FROM MY HELD POSITION. THE CAR SPED UP FROM A DEAD STOP ACROSS THE STATE HIGHWAY (MAYBE TO 30-45 MPH) IN A VERY DIRECT STRAIGHT PATH. THIS RAPID HIGH SPEED HAPPENED SO FAST THAT I WAS NOT ABLE TO CONTROL THE VEHICLE BEFORE IT HIT THE CURB ACROSS THE HIGHWAY, JUMPED THE SAME CURB AND CRASHED INTO A 10?-12? DEEP RAVINE AT A 35-45 DEGREE ANGLE. I WAS IN COMPLETE AND TOTAL SHOCK. AN INDIVIDUAL STOPPED ON THE HIGHWAY AND ASSISTED ME FROM THE RAVINE AND I WAS ABLE TO CALL FOR ASSISTANCE. A POLICE REPORT WAS FILED. THIS 2012 VOLKSWAGEN CC LUX PLUS HAS ONLY 5,425 MILES ON IT. IT HAS BEEN ONLY SERVICED BY VOLKSWAGEN AND NO OTHERS. IN THE PAST THIS 2012 VOLKSWAGEN HAD EXPERIENCED A PROBLEM WITH THE AUTOHOLD AT TIME OF ORIGINAL DELIVERY FROM THE DEALERSHIP (WHERE IT WAS PURCHASE BRAND NEW). THE SALES WOMAN WAS MODERATELY CONFUSED TO SAY THE LEAST WITH THE SUDDEN SURGE THE CAR EXPERIENCED WHEN SHE WAS ATTEMPTING TO EXPLAIN THE PARTICULAR FEATURE OF AUTOHOLD. SHE INDICATED AT THAT TIME, SHE DID NOT KNOW WHY IT WOULD HAVE DONE THAT AND JUST CONTINUED ON TO PROVIDE NEW CAR STUFF. BESIDES THE DELIVERY INCIDENT AND THE ACCIDENT, I HAVE HAD TWO OTHER BRIEF MINOR ACCELERATION (REV UP) ISSUES WHILE THE AUTOHOLD WAS ENGAGED. I NEVER THOUGHT IT WAS MUCH TO CONCERN MYSELF OVER AS THEY WERE ONLY WHAT I WOULD OF THOUGHT OF AS SLIGHT SURGES FOR THE TWO OCCASIONS. EACH TIME THE AUTOHOLD WAS ENGAGED THE CAR WANTED TO ACCELERATE, YET I WAS ABLE TO BRAKE TO STOP THE CAR.

AT 8:40 AM CST ON 11/6/2012. WHILE COMMUTING TO WORK AT 55 MPH ROAD IN THE MIDDLE OF FREEWAY. I LOST FUNCTIONALITY ON THE GAS PEDAL. THE VEHICLE WOULD NOT ACCELERATE WHEN ENGAGING THE GAS PEDAL. GAS PEDAL WAS RENDERING NON-FUNCTIONAL AND IN-EFFECTIVE. THERE WAS HEAVY SOOT/SMOKE FROM THE EXHAUST PRIMARILY ALMOST LIKE FIRE AND SOME SMOKE FROM UNDER THE HOOD, THIS IS A NEW UNDER WARRANTY VW CC 2012 4 DOOR SEDAN. DRIVING ON THE LEFT LANE WITH A SEMI BEHIND ME WHEN THIS OCCURRED. IT CREATED A VERY UNSAFE NEAR MISS INCIDENT. I AM FORTUNATE THAT A COLLISION DID NOT HAPPEN WHEN I LOST POWER TO THE WHEELS. I PULLED OFF TO AN EXIT AND WHEN I FLOORED THE GAS PEDAL, THERE WAS INTERMITTENT POWER STALLING THE VEHICLE TO LESS THAN 5 MPH. HOWEVER, THERE WAS HEAVY SOOT/SMOKE FROM THE EXHAUST PRIMARILY ALMOST LIKE FIRE AND SOME SMOKE FROM UNDER THE HOOD, WITH PARKING LIGHTS ON I DROVE 2 MINUTES AND PULLED TO A PARKING LOT. MY VEHICLE WAS TOWED TO A NEAREST VW DEALERSHIP UPON TALKING WITH VW ROAD SIDE ASSISTANCE. THEY APPEAR TO BE INCONSIDERATE TO THE MAGNITUDE OF THE SITUATION I DEALT WITH AND THE IMPACT AND SEVERITY OF THE TECHNICAL FAILURE. I DON'T KNOW IF THIS SYSTEMIC IN VW CC. THIS TECHNICAL FAILURE CAN EASILY CAUSE ACCIDENTS. MY NEAR MISS IS A TESTAMENT TO IT. *TR

THE LOW TIRE PRESSURE WARNING INDICATOR CYCLES ON AND OFF WHILE DRIVING, STAYING ON CONSTANTLY FOR ONLY SHORT COMMUTES. WHEN THE WARNING INDICATOR IS LIT, THE DASHBOARD DISPLAYED RIGHT FRONT TIRE PRESSURE SHOWS DASHED LINES. WHEN THE WARNING INDICATOR IS NOT LIT, THE CORRECT TIRE PRESSURE IS DISPLAYED.

THE FACTORY INSTALLED GPS DIRECTS THE VEHICLE OPERATOR TO TURN JUST MOMENTS BEFORE THE TURN MUST BE MADE.THIS CAN CREATE DANGEROUS CONDITIONS ON THE ROAD. *JS

SINCE I FIRST PURCHASED MY VW CC 2012, I HAVE NOTICED WHEN COMING TO A COMPLETE STOP, THE CAR STILL MOVES FOWARD ALITTLE BIT. ALSO UPON MAKING A 3 POINT TURN AROUND UPON PUTTING THE SHAFT IN REVERSE THE CAR STILL MOVES FORWARD. THE OTHER COMPLAINT IS UPON GOING THROUGH A FAST FOOD DRIVE THRU, AND SETTING THE AUTOHOLD THE CARS ENGINE MADE A LOUD REV (REVOLUTION) NOISE. I ACTUALLY THOUGHT MY CAR WOULD SMASH INTO THE CAR IN FRONT OF ME. I TOOK MY CAR IN TODAY FOR THE 10,000 MILE FREE MAINTENANCE, THEY CHECKED OUT MY CONCERNS AND SADLY SAID THERE WAS NOTHING WRONG WITH THE CAR. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT WAS DRIVING 5 MPH WHEN THE HORN WAS DEPRESSED REPEATEDLY BUT THE HORN FAILED TO SOUND. THE HORN WOULD ONLY SOUND PROPERLY WHEN THE HORN WAS DEPRESSED IN ONE LONG MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THERE WAS AN ELECTRONIC DELAY WITH THE HORN. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 2,283.