2012 VOLKSWAGEN CC Complaints

MY CAR HAS BEEN BURNING OIL LIKE CRAZY ONCE IT REACHED 95,000 MILES. I'VE ALWAYS GO MY OIL CHANGED ON TIME PROFESSIONALLY. I HAVE TO KEEP OIL IN MY CAR BECAUSE IT BURNS SO FAST. WHEN I ACCELERATE BLACK SMOKE COMES OUT THE TAILPIPE. I GOT MY OIL CHANGED APRIL 12TH AND BY APRIL 28TH MY ENGINE SHUT OFF LIGHT WAS FLASHING..... CHECKED THE OIL AND THE STICK WAS BONE DRY. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IMMEDIATELY START. WHILE DRIVING, THE SPEED WOULD SUDDENLY DECELERATE AND THE ENGINE STALLED. THE CONTACT ALSO INDICATED THAT GRAY COLORED EXHAUST FUMES WERE PRESENT COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 120,000.

THE 2.0T TSI ENGINE WAS MADE WITH A FAULTY TIMING CHAIN TENSIONER WHICH WILL FAIL AND CAUSE THE TIMING CHAIN TO BREAK CAUSING IMMEDIATE CATASTROPHIC ENGINE DAMAGE PUTTING THE DRIVER AND OCCUPANTS IN DANGER BECAUSE OF LOSS OF POWER AND DIFFICULTY STEERING. I AM EXTREMELY BLESSED THAT I NOTICED THE CAR WAS ACTING FUNNY AND EXITED OFF THE HIGHWAY. IT'S RIDICULOUS TO ME HOW THE TIMING CHAIN COULD CAUSE THAT MUCH DAMAGE TO THE ENGINE. THE ENGINE OBVIOUSLY HAS BEEN CREATED WITH A FAULTY DESIGN, SO NOW I'M EXPECTED TO PAY TO REPLACE A FAULTY ENGINE WITH ANOTHER FAULTY ENGINE. IT'S EXTREMELY UPSETTING THAT AFTER I SENT MY VEHICLE IN FOR ISSUES WITH A RECALL, FUEL PUMP, THAT MY VEHICLE WOULD JUST SELF DESTRUCT LIKE THIS

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO DECELERATE AND LOST POWER. ALSO, THE EPC WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. AFTER THIRTY MINUTES, THE VEHICLE RESTARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. WHILE THE VEHICLE WAS IDLING, THE FAILURE RECURRED AND THE VEHICLE STALLED. THE VEHICLE WAS LATER TAKEN TO PIAZZA VOLKSWAGEN OF ARDMORE (150 W LANCASTER AVE, ARDMORE, PA 19003, (610) 896-8600) WHERE IT WAS DIAGNOSED THAT THE LOW PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

THE VEHICLE IN QUESTION HAS HAD OVER TWO YEARS OF UNRESOLVED ENGINE AND TRANSMISSION PROBLEMS. THE VEHICLE HAS BEEN REPEATEDLY RETURN TO THE DEALERSHIP ONLY TO BE TOLD THAT WHAT IT WAS THERE FOR NOT TO BE THE PROBLEM BUT OTHER THINGS HAVE BEEN FOUND AND THATS THE PROBLEM. AFTER PAYING FOR THAT REPAIR ONLY TO BRING IT BACK FOR THE ORIGINAL COMPLAINT. THIS IS THE PATTERN WITH THE ENGINE LEAKING OIL AND THE LEAK NEVER FOUND TO THE CAR NOT GOING ABOVE 10 MPH. WTHIN THE LAST 5 MONTHS THE CAR HAS BEEN IN THE SHOP FOR THE SAME ISSUE OF NO POWER AND RATTLING SHAKING TRANSMISSION. THREE TO FOUR WEEKS AT A TIME. IN THE PAST THE CAR HAS BEEN RETURNED TO THE DEALERSHIP ONCE A WEEK FOR THE OIL TO BE CHECK AND FILLED TO SPECS . ALSO WITHIN THE PAST TWO YEARS THE ENTIRE ENGINE HAS BEEN WORKED ON BY THE DEALERSHIP AND THE TRANSMISSION WAS BLOWN UP BY A TECHNICIAN BEING CARELESS IN MAKING A REPAIR. IN REPAIR ORDERS I HAVE THE MAJOR WORK THAT HAS BEEN DONE ON THIS VEHICLE.IN TALKING TO THE DEALERSHIP AND VOLKSWAGEN THE ONLY THING THATS BEING SAID THAT THE CAR IS TOO FAR OUT OF WARRANTY. THE ISSUE THAT GENERATES THIS COMPLAINT IS THAT NOW VOLKSWAGEN DEALERSHIP HAS THE CAR AND IT NEEDS A ENGINE AND TRANSMISSION AND WANTS BETWEEN $8,000-$11,000. THIS IS A MAJOR PROBLEM BECAUSE OF THE ISSUE THAT HAVE BEEN HAVING OVER THE PERIOD OF TIME. THE CONSUMER SHOULD NOT BE CARRYING THE BURDEN OF THIS TYPE OF REPAIR BECAUSE OF THE HISTORY OF THE CARS IN QUESTION (WHICH IS THE VOLKSWAGEN 2012 CC). ALL OF THE PROBLEMS HAVE OCCURRED WHILE THE CAR WAS IN MOTION. THE EVENTS WITH THIS CAR STARTED IN THE YEAR 2016 AND THE PROBLEMS HAVE BEEN CONSTANT EVRY SINCE UP UNTIL THIS CURRENT DATE.

TAKATA RECALI I ASKED BOARDWALK VOLKSWAGEN(1 BAIR ISLAND RD, REDWOOD CITY, CA 94063) TO HELP ME TO ADDRESS TAKATA RECALL. HOWEVER, THEY JUST SAY THEY DO NOT HAVE RELATED PARTS, AND DO NOT RESPONSE ME AGAIN. IT SEEMS THAT THEY WON'T HELP TO ADDRESS THE TAKATA RECALL, WHICH IS A VERY SEVERE RECALL. I FEEL VERY DISAPPOINTED ABOUT THEIR RESPONSES.

WHEN VEHICLE IS IN MOTION THERE HAS BEEN MULTIPLE TIMES I CAME CLOSE TO GETTING IN AN ACCIDENT DUE TO BEING UNABLE TO USE MY HORN. MY HORN AND CONTROLS NOT WORK DUE TO THE CLOCK SPRING HARNESS. THE VW CLOCK SPRING WARRANTY WILL NOT COVER THE FIX DUE TO MY AIRBAG LIGHT NOT BEING ON YET. MY HORN NOT WORKING ALONE IS A SAFETY ISSUE AND THEY REFUSE TO SEE IT THAT WAY.

SAFETY RECALL 20AE SUBMITTED REPAIR RECEIPT TO GET THE REIMBURSEMENT IN JUNE, 2018 BUT I DIDN'T GET IT YET. I CALLED THE CUSTOMER SERVICE ON NOV 5, 2018 AND THEY SAID THEY RECEIVED MY REIMBURSEMENT REQUEST FORM AND WILL REACH TO ME WITHIN 14 DAYS. BUT, THEY DIDN'T.

MY 2012 VW CC IS IN THE SHOP AS I WRITE THIS AS IT HAS BEEN IDENTIFIED WITH A DEFECTIVE TIMING CHAIN/TENSIONER. IT WAS ONLY A MATTER OF TIME BEFORE MY ENGINE HAD CATASTROPHIC FAILURE LIKE THE HUNDREDS OF OTHERS VW HAS ACKNOWLEDGED. MY MODEL IS LISTED ON THE RELATED VW SETTLEMENT SITE AS PART OF THE AFFECTED MODELS BUT YET MY VIN HAS BEEN APPARENTLY LEFT OUT OF THE SETTLEMENT SO I HAVE TO PAY ON MY OWN. NO ONE CAN EXPLAIN TO ME WHY MY CAR IS BEING EXCLUDED WHEN IT HAS THE PROBLEM PARTS VW HAS CONCEDED TO. I THINK VW DELIBERATELY TAMPERED WITH THE NUMBERS OF THE VEHICLES AFFECTED TO CUT DOWN ON SETTLEMENT COSTS

THE CAR HAS 50,000 MILES ON IT AND ONE DAY I STARTED THE CAR IN THE MORNING AND IT WAS QUITE AS IT SHOULD BE THEN IT STARTED IT TO MISFIRING AND START TO SHUT OFF. I TOOK IT TO THE MECHANIC AND THE DEALER, THEY BOTH CONFIRMED THAT THE TIMING BELT NEEDS TO BE REPLACED AND I SHOULDN'T BE STARTING THE CAR UNTIL I GET IT FIXED. I CAN NOT BELIEVE THAT THIS MAJOR PROBLEM WILL OCCUR ON A CAR THAT HAS A LOW MILEAGE LIKE MINE.