2009 VOLKSWAGEN EOS Complaints

THIS AFFECTS TIGUANS, JETTAS, EOS, AND OTHER VWS WITH 2.0TSI ENGINES MANUFACTURED PRE 2013. THE TIMING CHAIN TENSIONERS HAVE A DESIGN FLAW AND ARE PRONE TO FAILURE AT UNACCEPTABLY LOW MILEAGES. THESE WERE REPLACED WITH A NEW DESIGN TO CORRECT THIS FLAW BEGINNING IN SOME 2012 MODELS. HOWEVER, VW HAS NEVER FORMALLY RECALLED THESE OR ACKNOWLEDGED THE DESIGN FLAW. IF/WHEN IT FAILS, IT CAN RUIN THE ENGINE OFTEN CAUSING OVER $5K IN DAMAGES. THE WORKSHOP CONFIRMED I HAD THE OLD STYLE AND REPLACED MINE AT THE COST OF $873.68. THIS IS A WIDELY SPREAD, WIDELY DOCUMENTED PROBLEM THAT VW IS ONLY TREATING WHEN IT CAUSES ENGINE FAILURES. WHILE THIS IS A WIDESPREAD PROBLEM MOST OWNERS ARE IN THE DARK ABOUT IT, 'TAKING IT ON THE CHIN' AND SHELLING OUT MONEY PRESUMING IT'S JUST A NORMAL ERROR AND NOT KNOWING IT'S A DESIGN FLAW IN THE CAR. FOR A CAR WITH ONLY 85K MILES, I JUST PAID OVER $2K TO HAVE THE TRANSMISSION REDONE IMMEDIATELY FOLLOWING 1,800 IN REPAIRS FOR BROKEN SENSORS. WHILE I UNDERSTAND CERTAIN ITEMS WILL BRAKE OR REQUIRE REPAIR ON ANY CAR, THE TENSIONER DESIGN FLAW WITH THEIR UNWILLINGNESS TO ACKNOWLEDGE IT IS UNACCEPTABLY EGREGIOUS.

DSG TRANSMISSION FAILURE. HAD ABS MODULE RECALL DONE AT DEALER. PICKED UP VEHICLE, DROVE TWO BLOCKS, CAR WOULD NOT SHIFT OUT OF SECOND GEAR. WENT BACK TO DEALER, THEY SCANNED IT, AND IT SHOWED 36 PRIOR FAULTS WITH TRANSMISSION. PRIOR TO THIS IT HAS NEVER SHOWN A CODE/CHECK ENGINE LIGHT PRIOR TO KNOW. IS NOW OUT OF WARRANTY - VW SAYS TOO BAD FOR YOU.

CAR HAS 85,000 MILES. TRANSMISSION FAILS AT LOW SPEEDS GOING INTO D OR R. LIGHTS START BLINKING (P R N D S) PERIODICALLY. UNPREDICTABLE WHEN IT WILL HAPPEN, CAN BE ANYTIME YOU'RE AT SLOW SPEED. TURNING IT OFF AND ON TEMPORARILY FIXES BUT I RAN AN OBD AND CAME BACK P2711. THIS IS FOR A FAILURE WITH THE DSG TRANSMISSION. SVC BULLETIN RECOMMENDS THE CLUTCH PACKS BE REPLACED. DEALER QUOTED ALMOST 3K TO DO THIS. THEY DID NOT INITIALLY ACKNOWLEDGE THE EXTENDED WARRANTY ON THE DSG EVEN AFTER I POINTED IT OUT. WHAT IS WORSE, THIS CAR WAS TAKEN WHEN ONLY 4 YRS AND 49K MILES FOR TRANSMISSION WORK AND THEY RECOMMENDED IT BE REPLACE (FOR A QUOTE OVER 2K) BUT DID NOT MENTION THE WARRANTY AT THE TIME. SERVICE THE TRANSMISSION AT THE 40K INTERVALS! EVEN IF YOU DO, IT MIGHT FAIL! AT LEAST BE AWARE OF THE DSG 10YR 100K MILES WARRANTY - MUST HAVE TRANS FLUID CHANGE RECORDS THOUGH! 49K MILES AND THEY RECOMMENDED A TRANS REPLACEMENT!!!! 49K MILES! AND DIDN'T HONOR THE WARRANTY AND GET IT FIXED THEN... DEALERS ARE VERY HIT OR MISS (ALL MISS FROM WHAT I'VE EXPERIENCED).

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHARLES MAUND VOLKSWAGEN 6900 BURNET RD, AUSTIN, TX 78757 (512) 458-1111) TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT WAS INFORMED THAT THE MODULE FAILED TO COMMUNICATE WITH THE DEALER'S COMPUTERS. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR A NEW MODULE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND THE CONTACT WAS AWAITING A CALL BACK FROM THE REGIONAL MANAGER. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

MY WIFE WAS TURNING INTO A PARKING LOT WHEN THE ENGINE SUDDENLY MADE A NOISE AND LOST FORWARD POWER. SHE WAS STUCK IN THE MIDDLE OF AN INTERSECTION AND COULD HAVE BEEN KILLED! WE SPOKE TO OUR MECHANIC AND HE DIAGNOSED THE PROBLEM AS A FAILED TIMING CHAIN TENSIONER. THIS CAUSED THE ENGINE VALVES TO IMPACT THE PISTONS AND CAUSED CATASTROPHIC ENGINE DAMAGE. WE PAID $2706.25 TO BUY A USED ENGINE AND $1500 IN LABOR FOR THE INSTALLATION. OUR MECHANIC SAID THIS IS VERY COMMON WITH THIS ENGINE AND THAT HE SEE THIS HAPPEN WITH ENGINES THAT HAVE LOW MILEAGE. OUR HAD 80125 WHEN THIS HAPPENED.

WHEN BACKING OUT INTO A CITY STREET FROM A PARKING SPACE ON AN INCLINE, THE VEHICLE GEAR DASH LIGHTS BEGAN FLASHING AND THE CAR LOST POWER. IN ORDER TO GET THE VEHICLE TO FUNCTION, IT WAS PUT IN PARK AND RESTARTED, ALL THE WHILE BLOCKING TRAFFIC AND CREATING AN UNSAFE DISABLED VEHICLE CONDITION. THE SECOND INCIDENT OCCURRED WHILE DRIVING AT APPROXIMATELY 50 MPH ON A STATE ROAD. THE VEHICLE SHIFTED TO A LOWER GEAR, REVVING THE ENGINE AND QUICKLY SLOWING TO APPROXIMATELY 25 MPH. AS WAS IN THE FIRST INCIDENT, THE PRND LIGHTS ON THE DASH BEGAN FLASHING. THIS OCCURRED IN HEAVY TRAFFIC AND REQUIRED A VEHICLE FOLLOWING TO SWERVE TO AVOID A REAR END COLLISION. I'M ASSUMING THE REAR BRAKE LIGHTS DID NOT COME ON. THESE TWO INCIDENTS RESULTED IN MY TAKING THE VEHICLE TO A NEARBY VW DEALERSHIP WHERE THE SERVICE DEPARTMENT STATED THAT VWOA SUGGESTS THAT THE SOLUTION BE CHANGING THE CLUTCH PACKS WHICH DOES NOT APPEAR TO ADDRESS THE IMMEDIATE PROBLEMS. HOWEVER, THAT WAS THE RECOMMENDED SOLUTION FROM VWOA TO THE DEALERSHIP.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE MOSES DEALER, BUT COULD NOT BE SERVICED BECAUSE THE CLOCK SPRING NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE STARTING THE VEHICLE, THE ABS INDICATOR REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE SPEEDOMETER AND HORN BECAME INOPERABLE RANDOMLY. THE VEHICLE WAS TAKEN TO SERRA VOLKSWAGEN WHERE IT WAS DENIED SERVICE UNDER THE RECALL REMEDY DUE TO THE VEHICLE'S PRE-EXISTING ISSUES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER INFORMED THE CONTACT THAT THE CODES COULD NOT BE READ CORRECTLY USING THE DIAGNOSTIC TOOL. THE MANUFACTURER WAS CALLED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER TO BE DIAGNOSED. THE SECOND DEALER WAS ROYAL VOLKSWAGEN IN DESTAAVIAN, AL. THE MANUFACTURER DECIDED THAT, DUE TO THE PRE-EXISTING ISSUES, THE VEHICLE WOULD NOT BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V913000. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.

ABS RECALL, FAILED...NO PARTS! DRIVING ON ABS FAILURE, VW CAN'T TELL ME WHEN PARTS WILL BE HERE! TOOK TO OURISMAN VW OF BETHESDA, NO PARTS!!!!!!!!

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE THE VEHICLE WAS STATIONARY, THE INSTRUMENT CLUSTER MALFUNCTIONED AND FAILED TO WORK PROPERLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING AND THE ABS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 42,000. THE CONSUMER REFERENCED THE AIRBAG RECALL STATING THAT THE MANUFATURER REFUSED TO OFFER ANY ASSISTANCE FOR ABS MODULE.*JS