2009 VOLKSWAGEN EOS Complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL WHEN DRIVING. THE CONTACT MENTIONED THAT THE ELECTRONIC POWER STEERING, ENGINE, AND AUTOMATIC TRANSMISSION WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE WAS NOT DETERMINED. THE THROTTLE BODY, COIL PACK, AND FUEL INJECTOR WERE REPLACED BUT THE REMEDY FAILED. THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

I WAS DRIVING HOME FROM BALTIMORE ON THE FREEWAY GOING ABOUT 70MPH AND THE VEHICLE STARTED LOSING SPEED AND NOTHING I DID WOULD GET IT TO GO AGAIN. I HAD TO PULL OVER PUT THE CAR IN PARK, SHUT THE CAR OFF AND THEN I WAS ABLE TO GO AGAIN. THIS HAPPENED ABOUT 6 MORE TIMES DRIVING HOME TO PITTSBURGH. I WENT TO THE DEALER AND THEY "FIXED IT". IT WORKED FOR A SHORT PERIOD OF TIME. THEN IT HAPPENED AGAIN AND THEY COULDN'T FIND ANYTHING WRONG WITH IT SO THEY PUT SEAFOAM IN MY CAR. IT HAPPENED SEVERAL MORE TIMES AND THEY HAD MY CAR FOR MONTHS. THEY THINK THE SEAFOAM HID THE PROBLEM FOR ALMOST A YEAR. THEY REPLACED FUEL INJECTORS AND THAT HELPED FOR ABOUT 400 MILES. THEN THEY REPLACED THE PART THAT IS THE EQUIVALENT OF A CAARBURETOR. THIS FIXED IT FOR ABOUT 5 MONTHS THIS TIME. I JUST MADE A TRIP TO CHICAGO AND THANK GOD THIS DID NOT HAPPEN THERE AS I WOULD HAVE BEEN KILLED. NOW I AM AT 85,000 AND IT JUST HAPPENED ON AUGUST 6, 2015. ONCE AGAIN VW CORPORATE IS NOT BEING OF MUCH ASSISTANCE. I WAS TOLD BY VW COPORATE IN FEBRUARY 2015 TO DUMP THE CAR AND THEY WOULD GIVE ME $1,000 OFF A NEW VW. THIS IS UNACCEPTABLE. THIS CAR IS NOT SAFE AND I AM NOT GETTING ANYWHERE WITH EITHER THE DEALER OR VW CORPORATE. I HAVE READ OTHER BLOGS AND I KNOW THAT I AM NOT THE ONLY EOS OWNER HAVING THIS PROBLEM. WILL THIS TAKE GM OR DODGE DEATHS TO GET SOMEONE'S ATTENTION? I REALLY HOPE I AM NOT THE PERSON KILLED.

THE CAR LURCHES FORWARD AND BUCKS ON FULL STOP AND TAKE OFF. I HAVE CONTACTED A VW DEALER AND GAVE ME A POSSIBLE FIX FOR 1800.92 BUT THIS MAY NOT FIX THE PROBLEM. IT MAY ALSO NEED A NEW CLUTCH. THIS IS A KNOWN PROBLEM THAT VW IS AWARE OF BUT WILL NOT RECALL AND REPAIR. THIS COMPLAINT IS TO DOCUMENT THE PROBLEM ONCE AGAIN AND SUGGEST THAT VW BE MADE TO FIX THIS BEFORE SOMEONE IS KILLED IF THEY HAVEN'T ALREADY BEEN.

THE LEAKING ON THIS HISTORICALLY DEFECTIVE HARDTOP CONVERTIBLE HAS CAUSED YET ANOTHER PROBLEM. MY VEHICLE WAS ENTIRELY FLOODED, AND THE DEALER AND MANUFACTURER SAY IT IS NEARLY A TOTAL LOSS. THIS HAS BEEN A CONTINUAL PROBLEM SINCE THE MODEL WAS INTRODUCED AND VOLKSWAGEN HAS DECLINED TO DEAL WITH IT. MY PARTICULAR CAR CAN BE DRIVEN RIGHT NOW, BUT MAY STOP RUNNING AT ANY TIME DUE TO THE WATER THAT HAS SEEPED INTO VITAL PARTS, SUCH AS BRAKES AND ENGINE. *TR

AUGUST 2013: 2009 VW EOS ABRUPTLY LOST POWER, WOULD NOT ACCELERATE, AND THE DASHBOARD (PRND) FLASHED ERRATICALLY; HAPPENED NUMEROUS TIMES SINCE. A VW MASTER MECHANIC OF 14 YEARS TOLD ME THAT THE DSG TEMPERATURE SENSOR SHOULD BE REPAIRED AND MECHATRONICS UNIT SHOULD ALSO BE REPLACED. HE ADVISED I TAKE THE VEHICLE TO A DEALER FOR THE RECALL/WARRANTY REPAIRS. PRESTIGE VW, TURNERSVILLE, NJ TOLD TO REPLACE THE TRANSMISSION (5700 DOLLARS), DUE TO "INTERNAL TRANSMISSION ISSUES". NO DEFINITIVE PROBLEM IDENTIFIED.I WAS THEN TOLD THEY WOULD CONTACT VWOA SO THEY "COULD GO TO BAT FOR ME" BECAUSE THEY UNDERSTAND THAT "NO ONE BUYS A VOLKSWAGEN EXPECTING THE TRANSMISSION TO GO AT 74K MILES". A CLAIM WOULD BE SUBMITTED ON MY BEHALF; DUE TO NEW VW POLICY THEY 'MUST' USE A THIRD-PARTY CLAIM SERVICE-VW WOULD NO LONGER ACCEPT DIRECT CLAIMS. I CALLED THE DEALER SEVERAL TIMES AND WAS PUT OFF EACH TIME PROMISED A RETURN CALL. IT HAS BEEN NEARLY 5 WEEKS AND NOTHING HAS BEEN DONE. I CALLED VWOA DIRECTLY, THEY INDICATED THAT THEY I) HAVE NO RECORD OF A CLAIM INITIATED BY THE DEALER; II) DO NOT REQUIRE DEALERS TO USE A THIRD-PARTY CLAIM SERVICE; AND III) RELY ON THEIR DEALERS' DETERMINATION OF PROBLEMS. I AM SERIOUSLY CONCERNED FOR MY AND MY CHILD'S SAFETY. LAST WEEK, MY CAR ABRUPTLY SLOWED IN 65MPH TRAFFIC ON ROUTE 295 IN NJ; I WAS ALMOST HIT BY A CAR BEHIND ME DUE TO THIS MALFUNCTION.VW REFUSES TO ADDRESS THIS;I HOPE THE NHTSA WILL TAKE ACTION AND ADDRESS THESE CONCERNS BEFORE SOMEONE LOSES THEIR LIFE TO THIS TRANSMISSION MALFUNCTIONING. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE RPMS INCREASED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER FIFTEEN TIMES FOR DIAGNOSIS. THE TECHNICIANS REPLACED A FUSE IN THE POWER SUPPLY RELAY BUT WAS UNABLE TO DIAGNOSE FURTHER FAILURES. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,514.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE TRANSMISSION ABRUPTLY SHIFTED INTO NEUTRAL WITH A REDUCTION IN THE ENGINE POWER. THE VEHICLE BEGAN TO LUNGE FORWARD. THE ENTIRE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE DIRECT SHIFT GEAR BOX WAS FAULTY AND REQUIRED THE REPLACEMENT OF THE TRANSMISSION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V333000 (POWER TRAIN). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

WHENEVER IT RAINS OR WHILE GOING THROUGH A CAR WASH, THE CONVERTIBLE TOP LEAKS BY DRIVER'S SIDE WINDOW. VW MECHANICS HAVE ATTEMPTED TO FIX THE LEAK AT LEAST THREE TIMES AND TO DATE, HAVE NOT BEEN SUCCESSFUL. *TR

CHECK ENGINE LIGHT CAME ON, WHEN TAKEN TO DEALERSHIP THEY SAY I HAVE A FAULTY INTAKE MANIFOLD RUNNER AND IT NEEDS TO BE REPLACED. IF NOT THE VEHICLE MAY/WILL STALL. THIS SAME PART WAS RECALLED IN THE 2006-2008 MODELS OF THIS VEHICLE AND SEVERAL OTHERS. ARE THE 2009 MODELS AFFECTED? THE VEHICLE HAS BEEN MAINTAINED ALL MAINTENANCE HAS BEEN DONE TO MANUFACTURERS RECOMMENDATIONS. *TR

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 35 MPH HE ATTEMPTED TO ACCELERATE FURTHER BUT THE VEHICLE WOULD NOT RESPOND. HE WAS ONLY ABLE TO DRIVE AT VERY LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY 11 MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THE TRANSMISSION FAILED AGAIN AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 1,400 AND THE CURRENT MILEAGE WAS 11,000.