2012 VOLKSWAGEN GOLF Complaints

FUEL PUMP FAILURE, RANDOM POWER CUT OUT DUE TO FAULT MODE. SYSTEM FLASHES A GLOW PLUG LIGHT INSTEAD OF A CHECK ENGINE LIGHT NOT SIGNALING A OBVIOUS FAILURE. *TR

AT 6,519 MILES, WHILE ABOUT TO ENTER THE ON-RAMP OF A LOCAL HIGHWAY, THE CHECK ENGINE LIGHT AND GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH. I WAS ABLE TO VEER OFF THE ENTRANCE RAMP AND CONTINUE DOWN THE DOWN TO THE NEAREST SAFE PARKING LOT AREA; AS I PULLED INTO THE PARKING LOT AREA, THE VEHICLE SHUDDERED AND SUDDENLY SHUT OFF. IT WOULD NOT RE-START, AND WE HAD TO ARRANGE FOR A TOW TO A FAMILY MEMBERS HOUSE THROUGH OUR INSURANCE COMPANY. IN THE MORNING WE HAD A TOW TO OUR DEALER SET UP THROUGH VOLKSWAGEN ROADSIDE SERVICE, WHO WOULD NOT COVER THE ENTIRE COST OF THE TOW TO OUR PREFERRED DEALER, SO WE PAID THE DIFFERENCE OUT OF OUR OWN POCKET. I WAS NOTIFIED BY THE DEALER THAT THE FUEL PUMP (COMMONLY REFERRED TO AS HPFP) BASICALLY IMPLODED AND SENT METAL THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH NOW NEEDS TO BE REPLACED. WE OWN TWO VOLKSWAGEN DIESEL (TDI) VEHICLES; THIS ONE, A 2012 GOLF TDI, AND A 2010 JETTA TDI. THEY ARE BOTH FILLED UP AT THE EXACT SAME PUMP FROM THE EXACT SAME STATION ABOUT 99% OF THE TIME. AT THE TIME THIS INCIDENT OCCURRED, THE GOLF HAD 281 MILES ON THE CURRENT TANK OF DIESEL WHICH WAS FILLED UP ON 08/03/2012. I FILLED UP MY JETTA TDI AT THE SAME PUMP ON 08/06/2012, CURRENTLY HAVE OVER 230 MILES ON THAT TANK OF DIESEL, AND HAVE NOT EXPERIENCED ANY PROBLEMS. WE KEEP METICULOUS DOCUMENTATION OF OUR DIESEL USAGE, COST, ETC. WITH RECEIPTS AND OTHER LOGS, AND CAN SAFELY STATE THAT THIS WAS NOT DUE TO A MISTAKE ON OUR PART. RATHER, THIS IS A DESIGN FAILURE AND/OR OVERSIGHT ON THE PART OF BOTH VOLKSWAGEN AND BOSCH, THE HPFP MANUFACTURER. I AM A VETERAN MEMBER OF THE TDICLUB VW DIESEL ONLINE COMMUNITY, AND THERE IS EXTENSIVE INFORMATION AND DOCUMENTATION THERE OF THESE REPEATED FAILURES. PLEASE VISIT THE FOLLOWING THREADS FOR INFORMATION; HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380, HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854. *TR

LEAVING A PARKING LOT, PUT THE GEAR INTO REVERSE AND WAS GOING FORWARD. PUT THE GEAR IN PARKING 3 X AND BACK TO REVERSE 3 X, BUT STILL GOING FORWARD. COULDN'T TURN OFF THE ENGINE. OPENED THE DOOR, AND AFTER MAYBE 10 MINUTES WAS ABLE TO TURN OFF THE ENGINE, GAVE IT A MINUTE AND THEN USE THE REVERSE GEAR AND IT WORKED. *TR

WATER COMES TO THE INTERIOR OF THE VEHICLE THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR. THIS LEAK NOW OCCURS ON THE RIGHT REAR DOOR OF THIS 2012 VW GOLF. ON OTHER DOORS, WATER COMES OUT THROUGH THE PURPOSELY DESIGNED DRAIN HOLES ON THE BOTTOM SIDE OF THE DOOR, AND THUS WATER DOES NOT COME INTO THE INTERIOR. THIS INCORRECT WATER FLOW INSIDE THE RIGHT REAR DOOR MAY CAUSE BODY DAMAGE AND ELECTRICAL HAZARD. WHEN I SPRAY LOW PRESSURE WATER TO THE BELT LINE AT A SELF CAR WASH BAY TO REPLICATE RAIN, WATER COMES OUT THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR AT A RATE FASTER THAN ONE DROP PER SECOND. PICTURES AND VIDEO LINK ARE HERE: HTTP://WWW.GOLF-6.COM/WERKSTATT/12132-IST-DIESES-WASSER-LECK-VON-VW-DESIGN.HTML. THE SAME KIND OF WATER LEAK OCCURRED ON THE LEFT FRONT DOOR OF MY 2011 VW GOLF. IT WAS REPAIRED UNDER WARRANTY IN 2011. THE CAUSE WAS FOUND TO BE DEFECTIVE SEALS INSIDE THE DOOR: SPEAKER SEAL, AND WINDOW LIFTER SEAL. FOR MY 2012 VW GOLF, HOWEVER, VW OF AMERICA AND VOLKSWAGEN AG ARE BEHAVING WEIRDLY. A VW DEALER SAID TO ME AFTER COMMUNICATING WITH VW OF AMERICA THAT VW DESIGNED GOLF TO LEAK WATER THAT WAY FROM MODEL YEAR 2012, WHICH IS HARD TO BELIEVE. VW OF AMERICA ADMITS THAT IT DOES NOT HAVE A VW DOCUMENT SUPPORTING THE DEALER'S CLAIM. HOWEVER, VW OF AMERICA DECLARED THAT THEY STILL SUPPORTS THE DEALER''S CLAIM. I ASKED VOLKSWAGEN AG WHETHER VW REALLY DESIGNED GOLF TO LEAK WATER THIS WAY FROM MODEL YEAR 2012. VOLKSWAGEN AG REFUSED TO ANSWER MY QUESTION FOR A STRANGE REASON: THEY WROTE THAT THEY DO NOT RESPOND TO YOUTUBE. WHAT THEY SHOULD HAVE DONE IS TO RESPOND TO A CUSTOMER'S QUESTION. THE YOUTUBE LINK WAS A SUPPLEMENTARY TOOL FOR MORE EFFICIENT COMMUNICATION. *TR

VOLKSWAGEN OF AMERICA FAILS TO PROVIDE THEIR CUSTOMERS A FUSE DIAGRAM, MAKING IT IMPOSSIBLE TO SAFELY IDENTIFY AND REPLACE A SIMPLE BLOWN FUSE. *TR WITHOUT A BASIC FUSE DIAGRAM, THE ONLY CHOICE FOR VW OWNERS NEEDING TO REPLACE A FUSE IS TO PULL FUSES ONE-BY-ONE AS THEY SEARCH FOR THE BLOWN FUSE. WITH MANY UNUSED SLOTS, SHOULD A FUSE BE INADVERTENTLY REPLACED IN THE INCORRECT SLOT, A CRITICAL SAFETY SYSTEM SUCH AS BRAKE LIGHTS, TAIL LIGHTS, HEADLIGHTS, ABS BRAKE CONTROL, WINDSHIELD WIPERS, HORN, ETC. CAN BE ACCIDENTALLY DISABLED WITHOUT ANY IMMEDIATE KNOWLEDGE ON THE PART OF THE OWNER. THIS HAPPENED IN MY CASE WHEN I WAS TRYING TO LOCATE THE 12-VOLT ACCESSORY FUSE. ALL OTHER AUTOMOBILE MANUFACTURES PROVIDE FUSE ASSIGNMENT DIAGRAMS EITHER IN THEIR OWNER'S MANUALS OR, MORE TYPICALLY, ON THE BACK OF THE FUSE COMPARTMENT COVERS. THIS ENABLES THE OWNER TO QUICKLY IDENTIFY THE CORRECT FUSE, PULL AND INSPECT IT, AND REPLACE IT WITH A NEW FUSE. I CONTACTED VOLKSWAGEN OF AMERICA'S CORPORATE OFFICE AND SPOKE WITH A SPECIAL ASSISTANT TO THE PRESIDENT AND CEO WHO WAS UNWILLING TO GIVE ME ANY EXPLANATION WHATSOEVER WHY VW REFUSES TO PROVIDE THIS IMPORTANT SAFETY INFORMATION. VW'S ADVICE IS TO "SHINE A FLASHLIGHT ON THE END OF THE FLAT FUSE AND TRY TO DETERMINE WHICH ONE IS BLOWN." IT IS IMPOSSIBLE TO IDENTIFY A BLOWN FUSE IN THIS MANNER. SINCE THIS REPRESENTS A VERY REAL POTENTIAL SAFETY HAZARD TO EACH AND EVERY VW OWNER WHO NEEDS TO REPLACE A FUSE, NHTSA SHOULD IMMEDIATELY ISSUE A RECALL ON ALL VW MODELS, GOING BACK TO THE DATE VW INSTITUTED THIS ILL-ADVISED POLICY. NHTSA SHOULD REQUIRE THE COMPANY TO PLACE FUSE ASSIGNMENT DIAGRAMS ON THE INTERIOR OF THE FUSE BOXES. THIS WILL IMMEDIATELY AND COMPLETELY CORRECT THIS SAFETY DEFECT.