2009 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ANTI-LOCK BRAKE SYSTEM, ELECTRONIC STABILITY CONTROL, AND PARKING BRAKE INDICATORS WERE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHEEHY VOLKSWAGEN OF SPRINGFIELD (6601 BACKLICK RD, SPRINGFIELD, VA 22150, (703) 544-2973) DIAGNOSED THAT THE ANTI-LOCK BRAKE SYSTEM NEEDED TO BE REPLACED DUE TO A LACK OF CONNECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

ABS MODULE RECALL I HAVE AN INCOMPLETE RECALL THAT VOLKSWAGEN IS NOT TRYING TO FIX. THEY ARE SAYING THAT THEY ARE NOT GETTING A CONNECTION TO BE ABLE TO READ THE RECALL AND THAT I WOULD HAVE TO BUY THE NEW ABS MODULE SO THAT THEY COULD DO AN UPDATE ON THE NEW MODULE. WHEN IT CLEARLY STATES IN THE RECALL THAT ABS MODULES WITH AN INSUFFICIENT GROUND CONNECTION WOULD BE REPLACED. VOLKSWAGEN HAS DONE NOTHING BUT SAY THEY CAN'T GET THE CODE TO SHOW FOR THEM TO PERFORM THE RECALL. I UNDERSTAND WHY VOLKSWAGEN HAS THE MOST COMPLAINTS BECAUSE EVEN IF IT'S SOMETHING THEY ARE REQUIRED TO FIX THEY WILL TRY TO WEASEL THEIR WAY OUT OF REMEDYING THE SITUATION.

THE HEADLINER ADHESIVE FOR THE VEHICLE HAS COME UNGLUED AND IS CAUSING THE FABRIC TO SAG AND PREVENT A CLEAR LINE OF SIGHT. THIS IS A LATENT SAFETY DEFECT. FROM A REASONABLE SEARCH ON THE INTERNET IT APPEARS THAT MANY JETTA OWNERS HAVE HAD THE SAME ISSUE, INDICATING A COMMON MANUFACTURING ISSUE. THE ADHESIVE THAT WAS USED IS THE SAME AS THE ADHESIVE USED ON THE REMAINDER OF THE INTERIOR PANELS WHICH ARE ALSO COMING OFF.

I WAS IN A SIDE IMPACT CRASH WITH THE OTHER VEHICLE GOING APPROXIMATELY 60 MPH. I WAS HIT ON THE DRIVERS SIDE AND NONE OF THE AIRBAGS DEPLOYED. AFTER THE VEHICLE WAS TOWED, MY INSURANCE ADJUSTER OPENED THE DRIVERS SIDE DOOR TO ASSESS THE DAMAGE AND THE AIRBAG THEN DEPLOYED. MY INSURANCE ADJUSTER STATED THAT THE AIRBAG SHOULD HAVE DEPLOYED AND IT MAY HAVE HELPED WITH THE IMPACT.

MY ABS LIGHT CAME ON AND THEN MY RED BRAKE LIGHT CAME ON, A FEW DAYS LATER MY EPC LIGHT CAME ON. ABOUT A WEEK AFTER THAT THAT MY SPEEDOMETER STOPPED WORKING AND I NOTICED THAT THE MILEAGE HAD STOPPED COUNTING. I TOOK IT TO NAPLETON'S VOLKSWAGEN SERVICE DEPARTMENT IN ORLANDO AND (SHORT VERSION) RECEIVED A QUOTE TO DO THE WORK OF OVER $1700 TO FIX THE ABS BEFORE THEY COULD EVEN TELL ME IF THERE WAS A PROBLEM WITH THE ABS AS THEY COULD NOT UPLOAD THE SOFTWARE FOR THE RECALL..THE PROBLEM WAS DIRECTLY RELATED TO THE ABS MODULE..WHICH IN MY PAPERWORK IS DESCRIBED IN THE RECALL INFORMATION. I HAVE TOLD THEM NOT TO FIX MY CAR AS I BELIEVE THIS IS INCORRECT (MOST OF THE WORK THEY QUOTED I BELIEVE IS INCORRECT) AND WILL BE TAKING IT TO A MECHANIC I TRUST. IT ALSO OPENS THE DOOR FOR FRAUD AS IF I ALLOWED THEM TO DO THE WORK AND THEN "FIX" THE RECALL THAT WOULD SEEM LIKE THEY WOULD BE CHARGING ME AND VOLKSWAGEN FOR THE WORK. THEY ALSO ARE CHARGING ME FOR DIAGNOSTIC ON THE ABS BUT PER THEIR OWN WORDS THEY HAVEN'T BEEN ABLE TO DO THE DIAGNOSTIC. MY CAR ACTUALLY RUNS FINE, HOWEVER WITHOUT THE SPEEDOMETER AND HAVING THE BRAKE LIGHTS ON IT FEELS VERY UNSAFE. THE PROBLEM STARTED 2 WEEKS AGO JULY 23, 2018 AND I BROUGHT IT TO SERVICE DEALER YESTERDAY

I TOOK THE CAR TO MY MECHANIC AND WAS TOLD THE IGNITER FOR THE AIR BAGS IS DEFECTIVE AND NEEDS TO BE REPLACED. THE CAR ONLY HAS 35000 MILES ON IT AND THE MECHANIC FELT IT SHOULD BE COVERED UNDER SOME SORT OF WARRANTY.

CLOCK SPRING FAILURE AT 49,500 MILES. RESULTED IN NO HORN AND NO STEERING WHEEL AIRBAG FUNCTIONALITY.

IN FEBRUARY 2017 I RECEIVED A SAFETY RECALL NOTICE FROM VOLKSWAGEN OF AMERICA, INC. REGARDING A DEFECTIVE ABS CONTROL MODULE SOFTWARE. TO DATE, I HAVE BEEN ATTEMPTED TO HAVE THIS RECALL COMPLETED ON THREE SEPARATE OCCASIONS AND AT DIFFERENT VOLKSWAGEN SERVICE DEPARTMENTS AND HAVE BEEN ADVISED THAT THE RECALL COULDN'T BE COMPLETED DUE TO "LOSS OF COMMUNICATION WITH THE ABS MODULE" CURRENTLY I AM UNABLE TO PASS THE REQUIRED SMOG TESTING AND HAVE BEEN STOPPED BY LAW ENFORCEMENT BECAUSE OF EXPIRED TAGS. MY REGISTRATION FEES ARE PAID IN FULL HOWEVER I AM UNABLE TO PASS A SMOG TEST BECAUSE OF THE RECALL ON MY VEHICLE. I AM A SINGLE MOTHER OF A 22 MONTH OLD GIRL WHO I TRANSPORT IN THIS VEHICLE AND I AM FEARFUL WE ARE IN DANGER OF ACCIDENT DUE TO THIS RECALL OR GETTING TOWED BY THE POLICE I WOULD BE FACED WITH A FINANCIAL HARDSHIP IF THAT WERE TO OCCUR AND IF I SHOULD HAVE TO PURCHASE A NEW VEHICLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHEN THE IGNITION WAS STARTED, THE TRACTION CONTROL AND ABS INDICATORS ILLUMINATED. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND BOTH WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD TO ALLOW THE ENGINE TO COOL OFF. THE VEHICLE WAS RESTARTED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA VOLKSWAGEN OF RENO (7063 S VIRGINIA ST, RENO, NV 89511, (775) 800-5704) WHERE THE CONTACT WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,767.

MY VEHICLE WAS PARKED AT HOME. I TRIED TO START MY VEHICLE; WHICH IT DID BUT ONCE I GOT TO MY DESTINATION THE KEY WOULD NOT COME OUT AND THE VEHICLE WOULD NOT TURN OFF. I TRIED FOR 3 HOURS TO REMOVE THE KEY. THE ONLY OPPOSTION I HAD WAS TO TAKE IT TO A DEALERSHIP AT NIGHT; SO THAT THE CAR WOULD BE SAFE. I TOOK THE FUSE OUT AT AND DETACHED THE BATTERY PLUG TURNING OFF THE CAR, BUT I HAD TO LEAVE THE KEY IN THE IGNITION. I HAD JUST PURCHASED THE VEHICLE A WEEK EARLIER AND WILL HAVE TO PAY 800.00 TO HAVE IT REPAIRED. I HAVE NEVER EXPERIENCED A VEHICLE NOT CUTTING OFF EVER AND THIS IS A TERRIBLE DEFECT TO ANY VOLKSWAGEN OWNER TO HAVE TO ENDURE SUCH A PROBLEM WITH A VEHICLE. I NORMALLY PURCHASE HONDA DUE TO THE DEPENDABILITY, BUT I TOLD MY HUSBAND I ALWAYS WANTED TO DRIVE A VOLKSWAGEN. IM NOW SORRY THAT I PURCHASED THIS VEHICLE. THAT DEFECT IS VERY DANGEROUS TO ANYONE OWNING THIS TYPE OF VEHICLE. MY VEHICLE IS CURRENTLY IN HE SHOP, WHICH I HAVE TO WAIT FOR THE PART TO COME FROM GERMANY. THE VOLKSWAGEN SHOP TOLD ME IT WILL BE TWO WEEKS AND I ONLY HAD THE VEHICLE FOR ONE WEEK NOT EVEN A MONTH YET. EXTREMELY DISSATISFIED CUSTOMER.