2009 VOLKSWAGEN JETTA Complaints

2009 VW JETTA SE HAS A RECALL FOR THE ABS MODULE AND THE VW REFUSED TO HONOR THE RECALL. THE DEALER DIAGNOSED THE VEHICLE PRIOR TO THE RECALL AND I WAS TOLD TO WAIT FOR THE RECALL BECAUSE THE ABS MODULE WAS DEFECTIVE. AFTER THE RECALL WAS ISSUED I TOOK MY CAR TO THE DEALER BUT VW REFUSED TO REPLACE THE ABS MODULE, AS STATED BY THE RECALL. REASON GIVEN, IS THAT THE ABS MODULE HAS PRE-EXISTING FAULTS. THIS IS OBVIOUS, THAT IS WHY IT FAILED. THE COMPONENTS ON THE BOARD ARE NOT SOLDERED PROPERLY THUS LEADING TO THE COMPONENTS ON THE BOARD TO COME LOOSE DUE TO THE NATURAL VIBRATION OF THE VEHICLE. THE ABS MODULE IS DEFECTIVE AND A SOFTWARE UPDATE WILL NOT REPAIR A BAD SOLDERING. PLEASE ADVISE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND AN APPOINTMENT WAS SCHEDULED WITH A DEALER (CENTRAL VALLEY VOLKSWAGEN, 4620 MCHENRY AVE, MODESTO, CA 95356, (209) 524-6811) FOR DIAGNOSTIC TESTING. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL), ALTHOUGH THE FAILURES WERE IDENTICAL. THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN HAVING THE DEALER REPLACE THE PART. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

2009 VOLKSWAGEN JETTA WOLFSBURG 2.0TSI TIMING CHAIN TENSIONER FAILURE. AT 109K MILES THE CAR WOULD NOT START IN THE AM TO GO TO WORK. THIS HAPPENED ON 12/23/16. HAD CAR TOWED TO DEALER AND RECEIVED PHONE CALL FROM SERVICE DEPARTMENT THAT THE TIMING CHAIN TENSIONER HAD FAILED. THE ENGINE WILL NEED BETWEEN $3600 AND $5500 TO REPLACE THE ENGINE COMPONENTS. I WAS TOLD BY THE SERVICE TECH TO CALL VW CUSTOMER CARE BECAUSE THIS IS A KNOWN ISSUE AND THEY MAY HELP WITH THE REPAIRS. VW TOLD ME THEY KNEW NOTHING ABOUT THIS PROBLEM. GOT A SECOND OPINION FROM A MECHANIC THAT WAS PREVIOUSLY EMPLOYED BY VW AND HE VERIFIED THE DIAGNOSIS. THE CAR IS STILL SITTING IN MY DRIVEWAY WITHOUT BEING REPAIRED. I HAVE SINCE FOUND THAT THIS IS A VERY LARGE ISSUE THAT GOES BACK TO THE 2008 MODEL YEAR. THERE ARE SEVERAL CLASS ACTION LAWSUITS PERTAINING TO THIS ISSUE. ONE CASE FILED IN NEW JERSEY IN MAY 2016 HAS JUST HAD ANOTHER HEARING ON MAY 9TH 2017 WHERE THE SUPREME COURT OF NJ HAS AGREED TO LET THE CASE GO FORWARD STATING THERE IS ENOUGH EVIDENCE SHOWING VW AT FAULT. I HAVE DOCUMENTATION FROM THE DEALER AND CAN PROVIDE THAT ONCE I AM BACK AT MY HOME. ANY HELP THE MANY CONSUMERS THAT OWN VW AND AUDI VEHICLES WITH THE 2.0TSI ENGINE FROM 2008-2013 CAN GET WOULD BE GREATLY APPRECIATED. RESEARCHING VW 2.0TSI TIMING TENSIONER ON THE INTERNET WILL BRING UP THE HUNDREDS, IF NOT MORE, OF THE PEOPLE THAT HAVE PAID UPWARDS OF $10K TO HAVE ENGINES REPAIRED ON CARS THAT HAVE AS LITTLE AS 30K MILES ON THEM. THE VW SERVICE MANUAL DOES NOT MENTION THE TIMING CHAIN TENSIONER NEEDING SERVICE AT A PARTICULAR MILEAGE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN AND THE CONTACT WAS INFORMED OF AN ABS FAILURE WITH THE VEHICLE. AFTERWARDS, THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN TO BE REPAIRED, BUT THERE WERE OTHER ISSUES WITH THE ABS. AS A RESULT, THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE RECALL. THE MANUFACTURER STATED THAT THE CAMPAIGN WAS A SOFTWARE ISSUE AND THEY NO LONGER HAD TO ASSIST WITH THE RECALL. THE CONTACT REFERENCED VERBIAGE FROM THE RECALL, WHICH NOTED THAT THE ABS CONTROL MODULES WITH INSUFFICIENT GROUND CONNECTIONS WOULD BE REPLACED. THE FAILURE MILEAGE WAS 108,000. THE VIN WAS NOT PROVIDED. UPDATED 07/19/17*LJ *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V34000 (AIR BAGS). THE VEHICLE WAS TAKEN TO LEE VOLKSWAGEN SUBARU (130 HOLLYWOOD BLVD SW FORT WALTON BEACH FL 32548 850-243-3171), BUT COULD NOT BE REPAIRED BECAUSE THE SECOND LEVEL CODES NEEDED TO BE REPLACED, WHICH WERE NOT COVERED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 128,000.

DRIVETIME-DOWNEY SOLD ME THE ABOVE VEHICLE WITH NO BRAKES, BLOWN AIR COMPRESSOR, AND A FAULTY TRANSMISSION. THE BUREAU OF AUTOMOTIVE REPAIRS IS INVESTIGATING THE WARRANTY COMPANY THAT FAILED TO REPAIR THE BRAKES.

A SAFETY RECALL WAS ISSUED BY VOLKSWAGEN FOR ABS SOFTWARE THAT POTENTIALLY DID NOT PROPERLY IDENTIFY ABS MODULE ERRORS. WHEN I TOOK THE CAR IN FOR SERVICE, THE LOCAL DEALERSHIP INFORMED ME THAT THEY DID NOT HAVE THE REQUIRED PARTS. THEY STATED THAT VW POLICY DID NOT ALLOW THEM TO ORDER PARTS UNTIL THE NEW SOFTWARE WAS LOADED TO ABS MODULE AND A TEST CONDUCTED. VW DEALERSHIP STATED THAT 70% OF ABS BOARDS FAIL TEST AND IT TAKES EIGHT DAYS TO RECEIVE REPLACEMENT PART. I CONTACTED VW CUSTOMER SERVICE AND OPENED A CASE. VW CUSTOMER SERVICE INVESTIGATED AND CONFIRMED VW POLICY PREVENTS DEALERSHIPS FROM ORDERING OR MAINTAINING PARTS INVENTORY FOR RECALLED CARS WITHOUT AN ERROR REPORT. I CONTACTED THE CEO OF VW BUT HAVE NOT RECEIVED A RESPONSE. I WOULD LIKE THE NHTSA'S ASSISTANCE TO HAVE VW COMPLETE THE RECALL REPAIRS AND HAVE REQUIRED PARTS IN INVENTORY TO MAKE REPAIRS.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EXTERIOR BRAKE LIGHTS REMAINED ILLUMINATED. IN ADDITION, THE DEALER DIAGNOSED THAT THE ABS MODULES FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT YET GIVEN THE APPROVAL FOR THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE CONTACT DID NOT KNOW IF THE DEALER WOULD UPDATE THE ABS CONTROL MODULE SOFTWARE AND REPLACE THE ABS MODULES. THE MANUFACTURER HAD NOT PROVIDED A REASONABLE SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. IN FEBRUARY OF 2017 MY CHECK ENGINE LIGHT CAME ON AND WAS ACCOMPANIED BY A SERIES OF 3 BEEPS. AS I CONTINUED TO DRIVE MORE LIGHTS CAME ON AND MY DASH BOARD LOOKED LIKE A CHRISTMAS TREE EX. AIRBAG, OIL, CHECK ENGINE, ABS, EPC, BRAKE LIGHT, ETC. WHEN DRIVING ON THE HIGH WAY MY GAUGES WILL SHUT OFF AND I CAN NOT SEE HOW FAST I AM GOING, MY CAR WILL DECELERATE WITH MY FOOT ON THE GAS AT RANDOM TIMES ON THE HIGH WAY. I LOOK MY CAR IN FOR REPAIR TO CARS AUTO IN LAS VEGAS BECAUSE MY CAR COULD NOT PASS SMOG. THEY DID AN ANALYSIS AND INFORMED ME THAT MY ABS MODULE WAS SHOT AND THERE WAS AN ACTIVE RECALL FOR THE DEVICE. I TOOK IT TO MY LOCAL VW DEALERSHIP AND THOUGHT WITH MY SAFETY IN CONCERN THAT THIS WOULD BE A SIMPLE FIX. INSTEAD, THEY INFORMED ME THAT I WOULD NEED TO MAKE AN APPOINTMENT AND COME BACK ANOTHER DAY BUT I REFUSED TO DRIVE MY CAR OFF THE LOT. THEY TOOK MY CAR TO THE BACK AND SAID THAT MY ABS MODULE WAS NOT COMMUNICATING WITH THE COMPUTER AND THAT I WOULD NEED TO PAY $700 TO HAVE A DIAGNOSTIC DONE BEFORE THEY WOULD REPLACE MY ABS. IF THE ABS IS FAULTY AS EXPLAINED IN RECALL #16V913 UNDER VW ACTION 45F2 IF THE ABS FAILS TO PASS THE TEST THEN IT WILL BE REPLACED FREE OF CHARGE. THEY SEEM TO NOT BE COMPLYING AND GIVING ME THE RUN AROUND.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER, IT WAS DIAGNOSED THAT THE VEHICLE'S SOFTWARE FAILED AND WAS UNABLE TO BE UPDATED. THE DEALER ALSO STATED THAT THE MODULE NEEDED TO BE REPLACED; HOWEVER, APPROVAL FROM THE MANUFACTURER WAS NEEDED. THE MANUFACTURER DETERMINED THAT ALTHOUGH THE DEALER DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED, IT WOULD NOT BE REPLACED. THE RECALL STATED THAT "ANY MODULE THAT FAILS THE NEW DIAGNOSTIC TEST WILL BE REPLACED." THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.