2021 VOLKSWAGEN JETTA Complaints

Starting in 2022 at 16,000 miles this vehicle has been to dealership 8 times for check engine light related to the EVAP. Multiple repairs have been done and still same issue. VW does not seem interested in properly addressing this problem.

The car is at the dealer service department for the fifth time for EVAP system faults.

Driver door lock actuator motier lock sticking not opening from outside have to open from inside handle after unlocking with the remote

Door stopped opening from handle from outside after unlocking with remote only opens from inside door handle

Under 20,000 miles, but over 1 year old (leased new february 12, 2021). VW dealership and secondary party reported rear brake pads and rotors were worn down to 1mm and that the car was unsafe to drive. This cost $500 to repair and I had to pay it for a car that was just over 1 year old. The dealership wanted to charge double to replace. The brakes are only warrantied for 1 year, and because most don't hit 20k miles for a year, they know that the parts are unsafe and will wear down at 20,000 miles (as reported by many many others for the 2021 VW Jetta). I have receipts of inspection and for part replacement by Brakes Plus. There were NO warnings, just the tires squeaking when the weather got cold in December. Also, ABS issues - car stalled twice in the middle of a busy street in the first 6 months of use.

Since January of 2024, I been having issues with this vehicle. Check engine light came on after 3 day of purchase I was told it needs to be reset. From there vehicle emissions valve failed, N80 valve, electronic module and now fuel injection

The contact owns a 2021 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed with adaptive cruise control on, the vehicle inadvertently applied the brakes completely bringing the vehicle to a complete stop in the middle of the roadway, after which the vehicle then shifted into the parked position. The contact also stated, that later while driving at an undisclosed speed, the vehicle suddenly steered itself to the left towards oncoming traffic before the contact was able to regain control of the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The contact was informed that the manufacturer was aware of possible issues with AI driving. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was not available.

I had 10 miles to empty so I stopped at the gas station and I pulled the lever to open the door to the tank and it gave an error message saying it couldn’t refuel and the door wouldn’t open. I tried forever to get the door opened and it wouldn’t open. I made it home and tried the next day at a gas station near my house and it did the same thing. Luckily I was able to make it back home. We were finally able to get it to open and I was able to fill the tank up. When it was time to put gas in again, the same thing happened. I was stuck at home with a [XXX]. If I had an emergency, I couldn’t go anywhere because I was unable to put gas in the car. I called VW to see if there was a recall because it’s a safety issue and she told me that there wasn’t a recall and there’s also no troubleshooting so she was sorry there was nothing they could do. This is a known issue to the VW dealership so I know this is known to VW headquarters. The lack of help is concerning. I’m scared I’m going to get stranded on the highway and we’re unable to go on a trip or anything because of this. My husband has a 2023 Jetta and it’s doing the same thing. I called the dealership to quote me a price to fix it, but they refuse to quote me anything because they said they have to look at it first which will cost me $100 just for them to look at it. I can’t get it fixed without a ballpark estimate. Something needs to be done!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Backup camera has been having problems with blacking out or not working upon activation. I informed the service advisor who did not investigate the problem and said "VW should be coming out with something about it because there has been a lot of issues with them." I have no received anything regarding this officially from VW.

Went in for service appointment at 27000 miles. I was told rear brake pads needed replacing. Upon questioning this as I have NEVER had to replace a set of brake pads with such little miles, and I am not a hard braker, the service advisor stated that VW extended to warranty for the brake pads to 2 years, 24,000 miles. VW claims to have lower cost maintance than other car brands. They also never sent me a notice on this brake issue, and they are supposed to perform a multi-point inspection with each service appointment, which they failed to do at my prior service appointment or else this issue would have been caught and remedied. The brakes have been working as normal, making no noise. I would have not known they were worn down to 1mm like the service advisor told me until it resulted in catastrophic failure leading to a crash and possibly death.