2009 VOLKSWAGEN JETTA Complaints

MY 2009 JETTA HAS BEEN EXPERIENCING ISSUES. THE ABS LIGHT, STABILITY CONTROL LIGHT, BRAKE LIGHT, AND CHECK ENGINE LIGHT STAY ON. THE CAR SPUTTERS FROM TIME TO TIME. I TOOK IT TO THE DEALER IN MY TOWN FOR THE VOLKSWAGEN RECALL ON THE ABS SYSTEM. THEY SUPPOSEDLY FIXED THE ABS SOFTWARE AND MODULE. THEN THEY TELL ME THE ABS PUMP IS BAD BUT NOT COVERED UNDER WARRANTY. IT WILL BE $3000 TO REPLACE! THEY REPLACED THE MASS AIR INTAKE, A $442.00 REPAIR AND THE CAR IS STILL MISSING. CHECK ENGINE LIGHTS STILL ON. NOW EPC LIGHT IS ON. ALSO, ALL OF MY ABS LIGHTS, CHECK ENGINE, STABILITY CONTROL, AND BRAKE LIGHTS ARE STILL ON. HOW DO I KNOW THE DEALER ACTUALLY DID THE ABS REPAIR? ALSO, WHY IS THE ABS PUMP NOT PART OF THE RECALL? IT'S DIFFICULT TO BELIEVE THAT THE SOFTWARE CAUSED THE ABS MODULE TO FAIL, BUT HAD NOTHING TO DO WITH THE PUMP. THIS CAR SEEMS TO BE A LEMON. ARE THERE ANY PLANS TO ADDRESS THE ABS PUMP ISSUE?

MY BRAKES FREQUENTLY SQUEAK . SOMETHING WITH THE IGNITION ALSO SEEMS TO NOT BE WORKING RIGHT WHEN I TRY TURNING ON MY CAR, IT WON'T START THE FIRST TIME(S) OR STARTING IS DELAYED.

TOOK VEHICLE FOR ABS SYSTEM MODULE RECALL SERVICE. DEALER SAID ABS PUMP ALSO BROKEN, BUT WAS NOT COVERED REPAIR UNDER RECALL. WOULD COST ADDITIONAL $2320 TO FIX. AS A RESULT, VEHICLE ABS SYSTEM STILL NOT FUNCTIONAL. UNSAFE.

MY 2009 VW JETTA HAD A RECALL RECENTLY. I WAS DRIVING THE CAR AND IT FAILED TO BRAKE ON LINEBAUGH AVE IN TAMPA, FL. WHEN RESEARCHING I CAME ACROSS THE RECALL. I THEN TOOK THE CAR TO VW OF NEW PORT RICHEY LOCATED 4727 US-19, NEW PORT RICHEY, FL. MY CAR WAS AT THIS DEALERSHIP FOR 10DAYS, THE RECALL SUGGESTED AN UPDATE FOR THE ABS CONTROL MODULE AND IF THE UPDATE DID NOT FIX THE ISSUE A REPLACEMENT WOULD BE NEEDED AND COMPLETED AT NO CHARGE. VOLKSWAGEN OF AMERICA WAS CONTACTED AND WE WERE TOLD THAT THE REPLACEMENT WOULD BE UNDER WARRANTY AND IT WOULD BE REPAIRED AFTER WAITING AND PLAYING PHONE TAG WITH VW OF AMERICA AND THE DEALER WE WERE TOLD BY VW OF AMERICA THAT THE ABS CONTROL MODULE WOULD NOT BE REPLACED BY THEM. WE ARE LEFT WITH A CAR UNREPAIRED BY A RECALL THAT IS ON THE CAR. WE WERE INSULTED AND OFFERED A $100 GIFT CARD IN WHICH WAS NEVER RECEIVED. WE HAVE SMALL CHILDREN IN THIS VEHICLE THAT HAS A RECALL. ALL WE ASKED WAS FOR THE ABS CONTROL MODULE BE REPLACED AT NO CHARGE AS WE WERE TOLD. WE OWN 2 VOLKSWAGENS AND WERE THINKING OF A 3RD BUT WITH THIS CUSTOMER SERVICE I AM NOT SURE IF I CAN PURCHASE ANOTHER VW.

THE ABS MODULE ON MY 2009 VW JETTA. AFTER TAKING IT TO THE VW DEALER IN ONTARIO CALIFORNIA ON 12-27-2016, SERVICE ADVISER ROBERT TOBAR INFORMED ME THAT THE ABS MODULE FAILED AND TOLD ME THAT IT NEEDED TO BE REPLACED. I WAS QUOTED $2640.39. I ASKED HIM IF THERE WAS A RECALL FOR THIS PART AND HE SAID NO. SINCE SO MANY PEOPLE HAD THE SAME PROBLEM, I FIGURED IT HAD TO BE A FAULTY PART AND DECIDED TO WAIT FOR THE ANNOUNCEMENT OF A RECALL. IN MARCH 2017, I FOUND OUT THAT APPROXIMATELY 136K VEHICLES WERE RECALLED FOR THE ABS MODULE. MANUFACTURER RECALL NUMBER 45F2/NHTSA RECALL NUMBER 16V913 AFTER SEARCHING MY VIN NUMBER, I FOUND OUT THAT MY CAR IS ELIGIBLE FOR THE RECALL. I TOOK MY CAR TO THE DEALER 3/10/17 9:30AM. THE SERVICE ADVISER IS PHILIP GIBSON. I CALLED PHILIP AT 4:46PM AND HE INFORMED ME THAT THE REPLACEMENT ABS PART WAS PUT ON ORDER AND THAT IT WOULD TAKE APPROXIMATELY 5 DAYS TO FIX. AT 523PM, PHILIP CALLED ME AND SAID THAT BECAUSE MY ABS MODULE ALREADY FAULTED DUE TO THE RECALL, THAT I WASN'T ELIGIBLE FOR THE RECALL AND THAT I WOULD HAVE TO PAY FOR THE FIX TO BE ELIGIBLE FOR THE RECALLED. I TOLD HIM THAT THIS DID NOT MAKE SENSE AND HE AGREED AND TOLD ME TO CALL CUSTOMER CARE AT 9093765411. UNFORTUNATELY, CUSTOMER CARE WAS ALREADY CLOSED. PLEASE HELP.

RE: NHTSA CAMPAIGN NUMBER: 16V913000 I AM FILING THIS COMPLAINT IN THE HOPE THE NHTSA CAN VERIFY THAT WHAT VW HAS INDICATED IS TRUTHFUL AND HOW A CONSUMER CAN DETERMINE WHEN THE RECALL - NHTSA CAMPAIGN NUMBER: 16V913000 - IS APPLICABLE VS. NOT APPLICABLE INDEPENDENT OF VW. I CONTACTED VW REGARDING NHTSA CAMPAIGN NUMBER: 16V913000 ABS / ELECTRONIC STABILITY CONTROL AND DEALER PERFORMED SOFTWARE UPDATE AND TEST DROVE VEHICLE. DEALER AND VW CUSTOMER SERVICE BOTH STATE THE RECALL REPLACEMENT MODULE IS NOT APPLICABLE. THEIR REASON IS REGARDLESS OF THE MODULE BEING FAULTY WITH ERROR CODE 01130 (INDICATIVE OF 'BRAKE ELECTRONICS CONTROL MODULE' (J104) FAULTY ' INTERNET SEARCH - VW 01130 CODE), IT DOES NOT FAIL 'THE NEW DIAGNOSTIC TEST' BECAUSE OF 'FIELD VALUE 124' READING VS. 'FIELD VALUE 125'. THE NHTSA WEBSITE STATES: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL UPDATE THE ABS CONTROL MODULE SOFTWARE TO IMPROVE THE MODULE'S SELF-TESTING ABILITIES. ANY MODULE THAT FAILS THE NEW DIAGNOSTIC TEST WILL BE REPLACED. THESE REPAIRS WILL BE MADE FREE OF CHARGE. I DO NOT UNDERSTAND OR AGREE HOW BOTH VW AND THE DEALER STATE THE MODULE IS FAULTY (AND DEALER INDICATED THE MODULE NEEDS TO BE REPLACED'), YET ALSO INDICATE THE MODULE PASS THE NEW DIAGNOSTIC TEST. I.E. IF IT IS A 'FAULTY' MODULE HOW COULD IT ALSO PASS THE DIAGNOSTIC TEST? UNFORTUNATELY, VW LOST MY TRUST WITH THE 'DIESELGATE' ISSUE AND MY VEHICLE IS IMPACTED BY THIS SCANDAL AND I AM UNABLE TO VERIFY VW IS BEING TRUTHFUL AND, IT SEEMS TO ME, A FAULTY MODULE SHOULD NOT PASS ANY DIAGNOSTIC TEST. WHAT IS IN WRITING ON THE NHTSA WEBSITE AND THE VW WEBSITE (AND WHAT I HAVE BEEN TOLD) REGARDING THIS RECALL NOTICE SEEM TO HAVE DIFFERENT MEANINGS OR UNDERSTANDINGS. SINCERELY AND ENCLOSED IS SCAN OF DEALER'S SERVICE PAPER WORK WITH PERSONAL IDENTIFICATION AREAS BLACKED OUT TO PRESERVE IDENTITIES.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE BRAKE LIGHT RANDOMLY ILLUMINATED WHILE WAITING TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER WAS CONTACTED SEVERAL TIMES, BUT THE CONTACT WAS UNABLE TO SCHEDULE A REPAIR IN A REASONABLE TIME FRAME. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 119,000. PARTS DISTRIBUTION DISCONNECT.

ON JUNE 22, 2016, WHILE DRIVING ON A WINDING ROAD THE ABS/ESC LIGHTS ILLUMINATED AND FLASHED. THEY WENT AWAY WHEN THE CAR WAS TURNED OFF AND RESTARTED. THEN, ON NOVEMBER 15, 2016, I MADE A DEFENSIVE DRIVING MANEUVER AFTER BEING CUT OFF BY ANOTHER CAR. I WAS DRIVING APPROX 60 MPH ON THE FREEWAY AND APPLIED THE BRAKES QUICKLY TO AVOID HITTING THE OTHER CAR. THE BRAKES LOCKED UP CAUSING THE CARE TO SKID. THE CAR BEGAN TO FISHTAIL AND LOSE CONTROL. I WAS UNABLE TO STEER PROPERLY AND THE ABS SYSTEM NEVER ENGAGED. THE CAR SPUN AND DID 180 DEGREE TURN SLAMMING INTO THE SIDE OF THE FREEWAY WALL CAUSING OVER $4000 IN DAMAGE TO THE CAR. AFTER THE CRASH THE ABS/ESC CAUTION LIGHTS WERE ILLUMINATED AND FLASHING. THE LIGHTS WENT AWAY WHEN THE CAR WAS TURNED OFF AND RESTARTED. THEN ON JAN. 5 2017, DURING ADVERSE WEATHER CONDITIONS (SNOW PACKED ROADS), MY CAR SLID OFF THE FREEWAY AND BECAME STUCK. I HAD TO REQUEST EMERGENCY ROAD SIDE SERVICES TO PULL ME OUT. I WAS TRAVELING UNDER 10 MPH AND THE ABS SYSTEM FAILED TO ENGAGE. ONCE AGAIN THE ABS AND ESC WARNING LIGHTS WERE ILLUMINATED TURNING OFF WHEN THE CAR WAS RESTARTED. ALL OF THESE INCIDENTS APPEAR TO BE DIRECTLY RELATED TO THE RECENT RECALL NOTICE FOR THE ABS CONTROL MODULE FAILURE.

SAFETY RECALL 45F2-ABS CONTROL MODULE SOFTWARE- CAR TO VW DEALER 2-28-17.DEALER EXPLAINED COULD NOT PERFORM RE-CALL DUE TO ABS PUMP NOT PART OF RE-CALL- MY COST WOULD BE $ 2230 FOR NEW PUMP PRIOR TO SOFTWARE UPDATE. IS THIS A BAIT & SWITCH ? THIS IS NOT A TRUE RE-CALL.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE BEGAN SPUN AND CRASHED INTO A WALL. THE ABS WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMMUNICATION TO THE ABS MODULE FAILED. THE ABS MODULE AND PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL DESPITE HAVING THE SAME FAILURE. THE FAILURE MILEAGE WAS 61,000.*BF *CN