2009 VOLKSWAGEN JETTA Complaints

DRIVING ON A BUSY 4 LANE ROAD MY CAR SUDDENLY STOPPED JUST FLASHED A FEW LIGHTS ON THE PANEL FOR FEW SECONDS. THE CAR WOULD NOT START. COULD NOT BE MOVED LUCKY THAT THERE WERE NO INJURIES. THE VEHICLE TOWED TO VW DEALER, BASIL VW AT LOCKPORT AND WAS TOLD THAT THE HIGH PRESSURE FUEL PUMP EXPLODED. CAUSED EXTENSIVE DAMAGE REQUIRING NUMEROUS COMPONENTS, WITH A TOTAL COST OF ABOUT $7,000.00 THE CAR WAS SERVICE BY A VW DEALER OR BY A REPAIR SHOP OWNED BY AAA OF WNY LOCATED AT CLARENCE NY. THIS CAME ON WITH OUT A WARNING, WAS NOT INFORMED ABOUT THIS PROBLEM. HAD OWNED DIESEL CARS SINCE 1977 AND DID NOT FACE ANY SUCH PROBLEM OR HEAR OF SUCH A PROBLEM. *TR

INTERMITTENT ELECTRICAL PROBLEMS FROM UNDETERMINED SOURCE FOR LAST YEAR, ENDED UP LOSING ALL LIGHTS ON PASSENGER SIDE OF CAR, AND SOME LIGHTS/LIGHT FUNCTION ON DRIVER'S SIDE, INCLUDING BRAKE LIGHTS, TURN SIGNALS, HEADLIGHTS ETC. RANDOM SECURITY ALARM GOING OFF WITHOUT BEING ABLE TO TURN IT OFF, BRAKE WARNING LIGHTS, TRACTION CONTROL ISSUES. AFTER A QUICK INTERNET SEARCH I BECAME AWARE THAT THIS IS A VERY COMMON PROBLEM AND KNOWN VW ISSUE, AND FOUND F16 FUSE TO BE MELTED ALONG WITH A PORTION OF THE FUSE BOX. CALLED THE ONLY VW DEALER IN THE CITY 10/23/14 AND WAS TOLD I HAD TWO SAFETY RECALLS ON MY CAR, ONE FOR AN ECM SOFTWARE UPDATE AND ONE FOR THIS ELECTRICAL ISSUE, NEITHER OF WHICH I WAS NOTIFIED OF, YET HAVE BEEN NOTIFIED TO HAVE THE "DIESEL ONLY" STICKER INSTALLED, AND HAVEN'T MOVED SINCE LONG BEFORE I PURCHASED THE CAR. DEALER IS NOT ABLE TO LOOK AT MY VEHICLE UNTIL 10/27/14 AND CANNOT PROVIDE A LOANER CAR SINCE VOLKSWAGEN WON'T REIMBURSE THEM FOR THAT COST. CALLED VOLKSWAGEN CUSTOMER SERVICE AND SPOKE WITH DOUG, ONLY TO BE TOLD THEY COULD NOT AUTHORIZE RENTAL CAR REIMBURSEMENT, AND I WOULD NEED TO EITHER SHOULDER THAT EXPENSE MYSELF OR CONTINUE DRIVING THE CAR IN IT'S CURRENT STATE. INFORMED HIM THAT THE CAR WAS NOT SAFE TO BE DRIVEN WITH THE LIGHTING ISSUES, AND FUSE F16 BEING TIED INTO ABS AS WELL, WAS TOLD HE COULDN'T HELP ME. IF THEY HAD DONE THE CORRECT THING, I WOULDN'T BE LEFT IN AN UNSAFE CAR TO TRANSPORT MY FAMILY, DUE TO THEIR ENGINEERING DESIGN NEGLIGENCE. *TR

THE CAR WAS RUNNING FINE UP TO THE TIME IT QUIT. IT STALLED IN A PUDDLE AFTER 7 DAYS OF RAIN SO I ASSUMED IT HAD GOTTEN WATER IN THE SYSTEM SOMEHOW. I HAD IT TOWED TO MY LOCAL MECHANIC. HE IN TURN CALLED THE DEALER WHO SAID THEY WERE UNABLE TO SELL HIM THE PARTS FOR THE REPAIR AND THAT I NEEDED TO HAVE IT TOWED TO THEM. I HAVE SINCE BEEN TOLD THE REPAIR WORK WILL BE BETWEEN 8 AND 10 THOUSAND DOLLARS TO REPLACE THE DIESEL FUEL SYSTEM! I TOLD THEM TO HOLD OFF SO THAT I CAN WAY MY OPTIONS. I HAVE SINCE VERIFIED THAT INDEED THE HIGH PRESSURE FUEL PUMP HAD DISINTEGRATED AND DESTROYED THE FUEL SYSTEM. *TR

2009 JETTA TDI SPORTWAGEN. DURING A PANIC STOP TO AVOID AN ACCIDENT THE ABS AND ATC (TRACTION CONTROL) DASH INDICATOR LIGHTS CAME ON SOLID ALONG WITH AN ALARM AND THE BRAKE INDICATOR LIGHT FLASHING ON AND OFF. DURING THIS PANIC STOP BOTH REAR BRAKES LOCKED. TURNING THE IGNITION OFF AND ON RESET THE INDICATOR LIGHTS. TEN MINUTES LATER I ATTEMPTED TO DUPLICATE THE INCIDENT ON A QUIET SIDE STREET BY DRIVING AT 20 MPH AND HITTING THE BRAKES HARD ENOUGH TO ENGAGE THE ABS. ONCE AGAIN THE INDICATOR LIGHTS CAME ON AND ALARM SOUNDED. DEALER DIAGNOSED PROBLEM AS FAILURE OF THE ABS CONTROLLER. RESEARCH ON INTERNET INDICATED THAT THIS IS A COMMON PROBLEM WITH 2009 JETTAS WITH HUNDREDS OF SIMILAR OCCURRENCES. THE PART IS $1750 PLUS LABOR TO INSTALL BRINGS TOTAL TO $2200. THE ABS CONTROLLER IS NOT A WEAR ITEM AND SHOULD NOT BE FAILING ON A CAR WHICH HAS 62,400 MILES ON IT. THE CAR HAS BEEN DEALER MAINTAINED AND SERVICED SINCE NEW. THIS WAS THE FIRST TIME THE ABS HAD BEEN ENGAGED OTHER THAN DURING THE WINTER ON SNOW COVERED ROADS. *TR

AFTER IDLING FOR APPROX 5 MINUTES ON A HOT AFTERNOON (95F), I TRIED TO ACCELERATE THE VEHICLE AND IMMEDIATELY FELT A SPUTTERING FROM THE ENGINE. THE ENGINE LIGHT CAME ON AND THEN THE EPC LIGHT; THE VEHICLE STARTED TO LOSE POWER. AFTER TURNING OFF THE ENGINE FOR A FEW MINUTES AND RESTARTING, THE VEHICLE WAS STILL SPUTTERING HOWEVER WE WERE ABLE TO DRIVE IT HOME APPROX 10 MILES ON A CITY STREET. THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. AFTER TAKING TO THE DEALERSHIP THEY ADVISED THAT AN ENGINE COIL HAD FAILED AND NEEDED TO BE REPLACED. THE INCIDENT OCCURRED AGAIN 5 MONTHS LATER WITH THE SAME CONCLUSION FROM THE MECHANIC. *TR

THIS ISSUE HAS BEEN HAPPENING IN MY JETTA TDI FOR OVER A YEAR, AND SO FAR MY MECHANIC HAS BEEN UNABLE TO FIGURE OUT THE CAUSE. I HEAR A DING AND THE GLOW PLUG LIGHT BEGINS FLASHING, AND ON THE SMALL SCREEN I SEE "ENGINE FAULT - WORKSHOP" ONCE. THE CAR SOMETIMES SEEMS TO LOSE POWER OR GO INTO "LIMP MODE" BUT SOMETIMES THERE IS NO AFFECT ON HOW IT DRIVES. WHEN I PULL OVER AND TURN OFF THE CAR, THEN TURN IT BACK ON, THE ERROR IS GONE AND THE CAR DRIVES FINE. THIS HAS HAPPENED MORE & MORE FREQUENTLY, ALMOST ALWAYS WHEN I'M DRIVING ON THE HIGHWAY. IT NOW HAPPENS AT LEAST EVERY OTHER WEEK OR SO. AFTER DOING SOME RESEARCH I SEE THAT THIS IS A PRETTY COMMON PROBLEM FOR JETTA TDIS, AND IT SEEMS THAT VW NEEDS TO DO SOMETHING ABOUT IT! THE LAST TIME I HAD MY CAR IN THE SHOP FOR IT, ANOTHER CHECK ENGINE LIGHT HAD COME ON, AND THAT WAS FIXED, BUT THIS ISSUE WAS NOT BECAUSE MY MECHANIC COULDN'T REPLICATE THE PROBLEM. NOW THAT I'VE DONE MORE RESEARCH I AM CALLING MY MECHANIC IN THE MORNING. *TR

THE WATER PUMP FAILED AT APPROXIMATELY 70 MPH. THE IMPELLER CAME OFF OF THE SHAFT INSIDE OF THE PUMP BECAUSE OF A POOR DESIGN(PLASTIC). THIS CAUSED THE VEHICLE TO OVERHEAT. WENT AHEAD AND HAD THE TIMING BELT DONE ALSO. COST OF REPAIR WAS $1131.87. *TR

THE TURBOCHARGER FAILED AT LOW SPEED. THERE WAS A LOUD WHINING/HOWLING SOUND. THE COST OF REPAIR WAS $2,566.64. *TR

I REPLACED THE BRAKE PADS ON THE ABOVE DESCRIBED VW. FOR MORE COMPLETENESS IT IS A VW JETTA 2009 SPORTWAGEN, TDI (DIESEL). THE 4 FRONT BRAKE PAD THICKNESSES WERE ABOUT 3/16", THE 4 REAR BRAKE PAD THICKNESSES WERE 1/16". THIS IS VERY UNUSUAL. ALL CARS THAT I HAVE OWNED ETC. EXPERIENCE FASTER FRONT PAD WEAR THAN REAR PAD WEAR. THIS IS ALSO WHAT VW EXPECTS AS THEY HAVE THE ELECTRONIC WEAR SENSOR ON THE FRONT BRAKE PAD. I BELIEVE THAT THIS MAY BE CAUSED BY A DEFECTIVE PROPORTIONING VALVE OR BY A TOO SOFT PAD MATERIAL. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS IDLING AND ATTEMPTING TO ACCELERATE, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.