2009 VOLKSWAGEN JETTA Complaints

FUSE F16 MELTED IN ENGINE FUSE BOX DISABLING ALL RIGHT SIDE LIGHTS AND TURN SIGNALS. THIS IS A COMMON COMPLAINT AND ALSO SUBJECT TO RECALL ON 2009 TIGUANS. THIS IS THE SAME PROBLEM, A HARD-COATED FUSE SHOULD BE INSTALLED VIA A RECALL. *TR

WHILE DRIVING MY 2009 JETTA SPORTWAGON TDI ON A 3-LANE ARTERIAL, THE ENGINE BEGAN TO SPUTTER AND AT THE SAME TIME THE GLOW PLUG DASHBOARD LIGHT BEGAN FLASHING. WITHIN 5 SECONDS THE ENGINE STALLED COMPLETELY AND WOULD NOT RESTART, LEAVING THE CAR DISABLED IN THE MIDDLE OF THE LANE. AN INDEPENDENT REPAIR SHOP DISCOVERED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD SHATTERED AND SENT SHARDS OF METAL DOWNSTREAM THROUGH THE FUEL SYSTEM. THOSE SHARDS IN TURN DAMAGED THE FUEL LINES AND FUEL INJECTORS. THE INDEPENDENT REPAIR SHOP WAS UNABLE TO SECURE A REPLACEMENT PART FOR THE HPFP FROM ITS USUAL SOURCES AND CONTACTED THE LOCAL VOLKSWAGEN DEALER. THE VW DEALER WOULD NOT SELL THE PART TO THE INDEPENDENT SHOP BUT INDICATED THAT VOLKSWAGEN WOULD REPAIR THE PROBLEM AT NO COST EVEN THOUGH THE CAR WAS NO LONGER UNDER FACTORY WARRANTY. WHEN I SPOKE TO THE PARTS MANAGER AT THE VW DEALER, SHE INDICATED THAT HPFP FAILURE WAS A KNOWN BUT UNCOMMON PROBLEM AND THAT SHE SAW CARS WHERE THIS HAD HAPPENED "ABOUT 10 OR 12 TIMES A YEAR." WHEN I HAD THE CAR TOWED TO THE DEALERSHIP AND SPOKE TO THE SERVICE MANAGER, HOWEVER, HE SAID THAT MY CAR WAS THE 7TH OR 8TH CAR ON HIS REPAIR FLOOR AT THAT TIME WITH A FAILED HPFP, AND THAT HE HAD BEEN SEEING "ABOUT 15 TO 20 CARS A MONTH" WITH THIS PROBLEM. HE SAID THAT SOME OF THEM HAD PROBABLY FAILED DUE TO MISFUELING, BUT THAT OTHERS FAILED FOR NO APPARENT REASON. HE SAID IT WAS PROBABLY DUE TO A SLIGHTLY DIFFERENT DIESEL FORMULATION IN THE US VS. IN EUROPE. WHEN I PICKED UP THE REPAIRED CAR TWO WEEKS LATER, I ASKED THE SERVICE MANAGER IF THERE WAS ANY EVIDENCE OF MISFUELING IN MY CAR AND HE SAID "NO." I ASKED HOW MANY HPFP FAILURES HE HAD SEEN SINCE I DROPPED MY CAR OFF AND HE SAID "YOU DON'T WANNA KNOW, PROBABLY A DOZEN." HE ALSO SAID HE HAD RECENTLY BECOME AWARE OF HPFP FAILURES HAPPENING EVEN ON VEHICLES WITH PREVIOUS HPFP REPAIRS. *TR

THE REAR SEAT BELTS ON THE LEFT AND RIGHT SIDE NO LONGER FUNCTION. THEY WILL NOT RETRACT OR EXTEND AND ARE LOCKED UP. THEY ARE NOW UNUSABLE. *TR

HIGH PRESSURE FUEL PUMP FAILED (2.0L TDI CLEAN DIESEL MOTOR). THIS IS COVERED UNDER EA11003. *TR

I TRIED STARTING MY CAR AND THE ENGINE WOULD NOT TURN OVER, AS IF IT WAS NOT GETTING ANY FUEL. AFTER NUMEROUS ATTEMPTS I HAD MY CAR TOWED TO COMMONWEALTH VOLKSWAGEN IN SANTA ANA , CA. THEY DIAGNOSED THE PROBLEM AS A FAILED HIGH PRESSURE FUEL PUMP WHICH SENT SLIVERS OF METAL THROUGHOUT THE FUEL SYSTEM. THE ENTIRE FUEL SYSTEM,(HOSES PIPES INJECTION UNITS FUEL PUMPS, FILTERS, ETC.) WAS REPLACED. VOLKSWAGEN PAID FOR THE ENTIRE REPAIRS. I WAS TOLD BY THE VOLKSWAGEN SERVICE REPRESENTATIVE THAT THEY HAD SEEN THIS ISSUE BEFORE AND THAT IT WAS NOT UNCOMMON IN 2009 & 2010 JETTA TDI AND OTHER TDI MODELS. THEY ASKED IF GASOLINE HAD EVER BEEN USED AND I INDICATED THAT I HAVE ONLY USED DIESEL FUEL AND THAT VOLKSWAGEN HAD RETROFITTED THE FUEL NOZZLE RECEPTACLE TO ONLY ACCEPT DIESEL FUEL NOZZLES. IT CONCERNS ME THAT VOLKSWAGEN KNOWS ABOUT THIS PROBLEM, THAT THEY REPAIR THE VEHICLE AT THEIR EXPENSE, NO QUESTIONS ASKED, AND IT HAS BEEN REPORTED HUNDREDS OF TIME BY VOLKSWAGEN OWNERS ON A VARIETY OF INTERNET WEBSITES, YET VOLKSWAGEN IS NOT RECALLING THE VEHICLES TO PROACTIVELY FIX THE PROBLEM. THEY FIX THE PROBLEM ONE AT A TIME AS IT OCCURS. THEY WAIT UNTIL THE SYSTEM FAILS AND THE CONSUMER IS PUT IN JEOPARDY OF BEING IN A MAJOR, LIFE THREATENING ACCIDENT OR STRANDED IN A REMOTE AREA. THIS PROBLEM HAS ALSO OCCURRED WITH MY 2010 VOLKSWAGEN JETTA TDI IN AUGUST 2014, AT NIGHT, 50 MILES FROM THE NEAREST VOLKSWAGEN SERVICE CENTER. I REPORTED THIS INCIDENT TO NHTSA AS WELL. VOLKSWAGEN NEEDS TO TAKE OWNERSHIP OF THIS PROBLEM BY RECALLING ALL THE TDI VEHICLES BEFORE PEOPLE ARE KILLED ON THE HIGHWAYS. *TR

GOING DOWN THE INTERSTATE AT 70MPH BESIDE A SEMI, THE CAR SLIGHTLY (NOT ENOUGH TO TAKE ME OUT OF MY LANE) PULLS TO THE SIDE & DING! DING! DING! 'ABS' & 'ESP' LIGHTS COME ON & THE EMERGENCY 'BRAKE' LIGHT ON THE DASH STARTS FLASHING. NO ADDITIONAL SYMPTOMS THAT I NOTICED ON THE NEXT 15MILES TO WORK, JUST THE DASH LIGHTS. UPON ARRIVING AT WORK I PARK & SHUT THE CAR OFF. RESTART IT. AND EVERYTHING APPEARS AS THOU IT WAS AN ABERRATION. NO LIGHTS. NO DINGING. FROM A CAR THAT GOES NUTS WHEN YOU'RE SIMPLY JUST LOW ON WIPER-FLUID, IT COULD BE SOMETHING MAJOR LIKE AN ABS MODULE OR 'SPEED SENSOR' (FROM WHAT 100S OF OTHER OWNERS SAY ONLINE) OR SOMETHING 'MINOR' LIKE A CORRODED FUSE. NEEDLESS TO SAY, WHILE I'M WINCING AT THE POTENTIAL REPAIR COSTS, I'M IN FEAR OF & DREADING MY DRIVE HOME THIS EVENING. I'M GLAD NO ONE WAS HURT THIS TIME BUT AS WE ALL KNOW, THE ODDS ARE SOMEONE IS GOING TO GET HURT. WHATEVER IS CAUSING THIS PROBLEM FOR NUMEROUS VW OWNERS IS A SAFETY ISSUE. IF ABS & TRACTION CONTROL ARE MANDATORY FEATURES ON A CAR VIA THE NHTSA, IT STANDS TO REASON THAT RAMPANT PROBLEMS SUCH AS VW JETTA OWNERS ARE EXPERIENCING IS A MANUFACTURER'S QUALITY ISSUE. IT'S NOT NORMAL WEAR & TEAR. I ACTUALLY TRUST THE NHTSA TO DO THE RIGHT THINGS HERE; FIND OUT WHAT THE PROBLEM IS & MAKE VW FIX IT. THE ONLY OTHER OPTION THE NHTSA HAS IS TO IGNORE A BLATANT PROBLEM WITH THE ABS & TRACTION STABILITY CONTROLS OF A MASS PRODUCTION FAMILY SEDAN/VEHICLE. *TR

MY VW JETTA TDI 2009 STALLED IN TRAFFIC IN DEC. 2010, IT WAS ONLY A YEAR OLD WITH 23,000 MILES. THE DEALER SAID I MUST HAVE PUT REG. GAS AND NOT DIESEL. I SAID I HAD RECEIPTS AND HE COULD TEST IT TO PROVE I HADN'T. THE DAMAGE WAS $8,000 FOR A NEW FUEL SYSTEM INCLUDING TANK. IT WAS CALLED A HIGH PRESSURE FUEL PUMP MALFUNCTION WITH FUEL SYSTEM CONTAMINATION. HE SAID THERE WAS METAL SHARDS THAT DISINTEGRATED THE ENTIRE FUEL SYSTEM. IT WAS COVERED UNDER WARRANTY. NOW AUGUST 7, 2014, THE EXACT SAME THING OCCURRED AND IT IS NOT UNDER WARRANTY BUT THE DEALER WILL COVER IT AGAIN FOR FREE. CHECKING ON-LINE, I SEE THIS IS A COMMON PROBLEM AND THERE NEEDS TO BE A RECALL OR WE SHOULD GET A NEW CAR. I ASKED DEALER IF HE COULD GUARANTEE IT WON'T HAPPEN AGAIN AND HE CAN'T! BUT HE SAYS VW WILL ALWAYS FIX IT FOR FREE IF IT HAPPENS AGAIN. WHAT IF IT HAPPENS AND SOMEONE DIES IN AN ACCIDENT WHEN IT STALLS ON THE FREEWAY? WILL THEY DO A RECALL ONCE SOMEONE DIES?!!!!! *TR

MY HUSBAND AND I WERE DRIVING, AND WE HEARD A VERY FAINT, HIGH PITCH SCREECHING SOUND, LIKE A PULLEY SYSTEM WAS GOING OUT. WE DROVE ANOTHER 500 FEET, AND THEN THE ENGINE STALLED. THEN THE BLINKING GLOW PLUG LIGHT CAME ON. THANKFULLY WE WERE NOT GOING VERY FAST, AND THE ROAD WAS NOT BUSY. WE WERE ABLE TO COAST TO THE SIDE OF THE ROAD. WE TRIED TO START THE CAR AGAIN, BUT IT WOULDN'T TURN OVER. WE HAD TO GET THE CAR TOWED TO A SHOP. THERE ARE SMALL PIECES OF METAL FOUND IN THE FUEL FILTER, WHICH INDICATED THE HIGH PRESSURE FUEL PUMP FAILURE. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR COIL SPRING FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 9/18/14*CN

WAS TURNING RIGHT ONTO A BACKROAD, SHIFTING FROM GEARS 1 TO GEAR 2 HITTING 22 MPH. LOST ALL ACCELERATION, HAD TO PULL OVER AND TURN VEHICLE OFF, SMELL OF SMOKE BUT NO VISUAL, LET VEHICLE SIT, CHECKED OIL, COOLANTS, ALL PERFECT. SMELL WENT AWAY, ATTEMPTED TO START VEHICLE WITH HOOD OPEN, CHECKED ENGINE WITH VEHICLE ON, MOVEMENT OF 1-2 INCHES FROM ENGINE ROCKING SEVERELY. TURNED VEHICLE OFF, TOWED TO DEALERSHIP. *TR