2009 VOLKSWAGEN JETTA Complaints

THE ELECTRICAL WIRE INSULATION OF THE PASSENGER SIDE HEAD LIGHT IS CRUMBLING AND FALLING OFF THE WIRES, I NOTICED WHEN I HAD TO CHANGE THE LIGHT BULB FOR THE SECOND TIME IN LESS THAN A MONTH. WHEN I OPENED THE ACCESS COVER TO REPLACE IT I SAW PIECES OF THE WIRE INSULATION ALL OVER INSIDE THE HEAD LIGHT COMPARTMENT. I'M VERY AFRAID AND SCARED THAT MY CAR WILL CATCH ON FIRE DUE TO THAT MANUFACTURER DEFICIENCY OF THE ELECTRICAL WIRE INSULATION. I SENT ONE MESSAGE TO VOLKSWAGEN ON AMERICA YESTERDAY BUT THEY HAVE NOT CONTACTED ME TO GET ADDITIONAL INFORMATION OR PROVIDE GUIDANCE. I TOOK PICTURES WITH MY IPHONE AND WILL PROVIDE THEM UPON REQUEST, MY PERSONAL EMAIL IS [XXX]PLEASE ADVICE WHAT CAN I DO TO HAVE VW REPAIR THAT DEFICIENCY AT NO COST TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LOST PASSENGER HEADLAMP, PASSENGER FRONT TURN SIGNAL AND ALL REAR TURN SIGNALS. THE FAST SIGNAL ONLY INDICATED THAT THE RIGHT SIGNAL WAS NOT OPERATIONAL. WE HAD A NEAR REAR COLLISION WHILE MAKING A LEFT TURN INTO TRAFFIC. UPON INVESTIGATION IT WAS FOUND THAT THE 30 AMP FUSE (NUMBER F16) IN THE UNDER HOOD FUSE BOX WAS OVERHEATED AND MELTED AS WELL AS THE FUSE SOCKET WAS MELTED. *TR

VEHICLE'S DASHBOARD GEARS "PRND" ARE ALL HIGHLIGHTED. THIS OCCURS RANDOMLY AND IS A DAILY OCCURRENCE. DOES NOT AFFECT DRIVEABILITY THUS FAR. *TR

VEHICLE'S AIRBAG WARNING LIGHT ILLUMINATES AND STEERING WHEEL HORN NO LONGER OPERABLE. FUSES LOCATED IN CABIN AND ENGINE COMPARTMENT BOTH OKAY. *TR

THE VEHICLE'S ENGINE STALLED WHILE TRAVELING DOWN THE ROADWAY AT APPROXIMATELY 35 MPH. THE VEHICLE'S ELECTRICAL SYSTEM CONTINUED TO OPERATE (DRIVING LIGHTS, INTERIOR LIGHTS, POWER STEERING AND POWER BRAKES) DURING THIS TIME. ENGAGED EMERGENCY FLASHERS AND COASTED VEHICLE TO A STOP AT THE NEAREST PARKING LOT. AFTER PLACING TRANSMISSION INTO PARK, VEHICLE RESTARTED WITH NO FURTHER INCIDENT. *TR

DASHBOARD LIGHTS WOULD NOT WORK WHEN HEADLIGHTS WERE TURNED ON, INCLUDING RIGHT/LEFT INDICATOR LIGHTS. I BROUGHT THE CAR INTO MARTEN'S VW SERVICE ON 11/20/13 IN BETHESDA MD. THEY REPORTED THE FUSE BOX HAD STARTED TO MELT AND HAD TO BE REPLACED FOR $580. IT IS NO LONGER UNDER WARRANTY. THIS SEEMS TO BE A FLAW THAT ONLINE RESEARCH HAS SHOWN. THE VW TECHNICIAN SAID "IT IS A PROBLEM WITH THESE CARS". HE SAID THE NEW FUSE BOXES ARE MADE DIFFERENTLY NOW. SHOULDN'T THIS HAVE BEEN A RECALL ITEM? *TR

I AM NOT REPORTING A TYPE OF IMPACT / INCIDENT. WHAT I AM REPORTING IS A COMPLAINT / CONCERN ABOUT A MANUFACTURER (VOLKSWAGEN) DENYING A CLAIM I HAVE PRESENTED TO THEM FOR REPAIR / REPLACEMENT OF A REAR SAFETY BELT. I RECENTLY PURCHASED THE VW JETTA SPORTWAGEN AND BROUGHT IT IMMEDIATELY TO A VW FRANCHISE DEALER FOR REPAIRS TO THE SEATBELT (THE CAR IS 4 YEARS OLD, SO IT WAS MY ASSUMPTION THAT THE MANUFACTURER WOULD REPAIR OR REPLACE THE SAFETY CONCERN AT NO COST TO ME). I HAVE TWO YOUNG CHILDREN, SO THE VEHICLE IS NOT EVEN LEGAL FOR ME TO DRIVE IN ITS CURRENT CONDITION. VW HAS ONLY STATED THAT THE CAR IS OUTSIDE THE "STANDARD FACTORY WARRANTY" AND REFUSES TO TAKE ANY RESPONSIBILITY FOR THE SAFETY CONCERN. THEY HAVE FURTHER GIVEN ABSOLUTELY NO DIAGNOSIS TO THE PROBLEM. I AM DUMBFOUNDED THAT A MANUFACTURER CAN REFUSE TO PAY FOR A SAFETY BELT ON A 4 YEAR OLD VEHICLE. PLEASE LET ME KNOW IF THE NHTSA CAN ASSIST. *TR

WE WERE DRIVING DOWN THE ROAD WHEN OUR CAR SPUTTERED ONCE AND THEN DIED. WE COASTED INTO A PARKING LOT AND TRIED TO CRANK IT AGAIN. IT SPUTTERED ONCE AND DIED AGAIN. THEN WE WERE UNABLE TO GET IT RESTARTED. THIS WAS ON A SATURDAY AFTERNOON. MONDAY MORNING WE HAD IT TOWED TO A CERTIFIED INDEPENDENT REPAIR SHOP. THEY DIAGNOSED IT AS A FUEL SYSTEM FAILURE. THERE WAS METAL SHAVINGS IN THE FUEL SYSTEM. HE INDICATED THAT REPAIRS WOULD COST SIX THOUSAND. HE HAD TO REPLACE ALL THE FUEL COMPONENTS. IT WAS THREE WEEKS TO REPAIR IT. THE FINAL COST ENDED UP BEING $5688.17. THE VEHICLE HAS NEVER HAD GAS PUT IT IN. WE WERE ALWAYS VERY PARTICULAR ABOUT WHERE WE PURCHASED DIESEL FUEL. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED AS THE ENGINE MALFUNCTION WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FUEL WAS CONTAMINATED. AS A RESULT, THE HIGH PRESSURE FUEL PUMP AND FUEL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO PAY FOR THE ENTIRE COST OF THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 35,000.

WHEN COMING TO STOP AT A RED LIGHT, THERE WAS AN ENGINE FAULT WORKSHOP WARNING MESSAGE AND A BLINKING YELLOW GLOW PLUG WARNING LIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR FELT SLUGGISH, NEEDING EXTRA THROTTLE THAN USUAL TO GET TO 35MPH. AFTER STOPPING AT THE NEXT RED LIGHT, THE CAR WAS STUCK IN FIRST GEAR (ONLY 30 SECONDS AFTER THE WARNING LIGHT), AND I COULD ONLY GET TO 10MPH IN A 35MPH ZONE. TURNING ON MY HAZARD BLINKERS, I WAS LUCKY THAT THERE WAS A DEDICATED LEFT TURN LANE INTO A PARKING LOT, OTHERWISE I WOULD NOT HAVE BEEN ABLE TO SAFELY PULL OVER TO THE RIGHT SHOULDER FROM THE LEFT LANE BEFORE THE ENGINE DIED. *TR