2009 VOLKSWAGEN JETTA Complaints

THIS IS THE SECOND COMPLAINT FILED ON THIS CAR. THE REF # FOR THE FIRST NHTSA COMPLAINT IS VOQ 10484807. ON NOV 26, 2012 (DATE TAKEN FROM DEALER REPAIR INVOICE) I PICKED THE CAR UP AT THE DEALERSHIP AFTER THE INITIAL FAILURE REPAIRS. I RESET THE TRIP METER (I DON'T REMEMBER THE EXACT MILEAGE THE VEHICLE HAD WHEN I PICKED IT UP). LATER THAT SAME DAY (26 NOV 12) I TOOK THE CAR BACK TO THE DEALERSHIP AND TOLD THEM THE ENGINE WAS MAKING A WEIRD SOUND. THE MECHANIC AGREED THAT THE ENGINE WAS MAKING A WEIRD SOUND AND SAID HE THOUGHT IT WAS THE NEW SECONDARY FUEL PUMP MAKING THE NOISE. THE DEALERSHIP AGREED TO ORDER A NEW SECONDARY PUMP FOR THE CAR AND THEY TOLD TO CONTINUE DRIVING THE CAR UNTIL THE NEW PUMP ARRIVED. ON OR ABOUT 12 DEC 2012, THE CAR SUFFERED ANOTHER RAPID DECELERATION FAILURE IDENTICAL TO THE ONE THAT OCCURRED ON 26 SEP 2012 WITH THE EXCEPTION THAT THE ENGINE DID NOT COMPLETELY QUIT. I WAS ABLE TO LIMP THE CAR HOME (TOP SPEED WAS APPROXIMATELY 20 MPH) USING SIDE STREETS AND STAYING OFF THE FREEWAY. THE TRIP METER HAD 349 MILES ON IT WHEN I GOT HOME. I CALLED THE DEALERSHIP AND HAD THE CAR TOWED TO THEM. THEY REPLACED THE FUEL TANK PUMPS (APPARENTLY THERE ARE TWO PUMPS IN THE FUEL TANK). WHILE THEY WERE TEST DRIVING THE VEHICLE, TO RETURN IT TO ME, THEY EXPERIENCED A RAPID DECELERATION (FROM THEIR DESCRIPTION IT APPEARED AS THE SAME FAILURE I HAD JUST EXPERIENCED). THE DEALERSHIP CALLED ME AND TOLD ME THEY WERE AT A LOSS TO EXPLAIN THE FAILURE AND THEY WOULD HAVE TO CALL THE VW TECH LINE FOR HELP. VW TOLD THEM THEY THOUGHT THE PROBLEM WAS THE HPFP. IN TOTAL, ALL THREE FUEL PUMPS WERE ONCE AGAIN REPLACED. TO VW AND HOY-FOX CREDIT THESE REPAIRS WERE DONE AT NO COST TO ME (EXCEPT FOR THE TOW BILL). THE CAR IS NOW ON ITS THIRD HPFP IN LESS THAN FOUR MONTHS. BOTTOM LINE, IN MY OPINION, THE VW TDI HPFP IS A SAFETY HAZARD AND SHOULD BE RECALLED. *TR

TL* THE CONTACT STATED OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, A VEHICLE CRASHED INTO THE VEHICLE CAUSING IT TO CRASH INTO THE VEHICLE DIRECTLY AHEAD. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY AND THE AIR BAG FAILURE LIGHT ILLUMINATED. THE CONTACT SUSTAINED FACE, NECK, AND TORSO INJURIES AFTER BEING THROWN INTO THE STEERING COLUMN. THE VEHICLE WAS COMPLETELY DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 77,000.

MY 2009 JETTA SPORTWAGEN TDI HAS EXPERIENCED A DISTURBING NO-START CONDITION SEVERAL TIMES. CRANKING THE ENGINE DID NOT RESULT IN A START. ONLY AFTER REPEATED CRANKING (5-10 TIMES) DID THE CAR ACTUALLY START. FIRST IT WOULD NOT START SEVERAL TIMES, THEN START AND DIE IMMEDIATELY, AND FINALLY START, RUN VERY ROUGH,AND THEN SMOOTH OUT ITS IDLE. THIS ENTIRE SEQUENCE (WHICH HAS HAPPENED AT LEAST 4 TIMES IN THE LAST MONTH, TO VARYING DEGREES) OCCURRED IN THE DECEMBER-JANUARY TIME FRAME, WITH THE FIRST INCIDENT OCCURRING WHEN TEMPS WERE RIGHT AROUND FREEZING, WITH PRECIPITATION (RAIN-SNOW MIX) AND HIGH HUMIDITY. AT LEAST 2 TIMES, THE VEHICLE SIMPLY DIED SUDDENLY WHILE DRIVING, WHEN I TOOK MY FOOT OFF THE THROTTLE AND REVS DROPPED DOWN TO IDLE. IN ADDITION, THE CAR HAS DISPLAYED A SOLID CHECK ENGINE AND FLASHING GLOW PLUG LIGHT, WHICH HAVE COME AND GONE SEVERAL TIMES (INTERMITTENTLY: ONE DAY THEY WILL BE ON, THE NEXT DAY NOT). THE LAST SYMPTOM TO REPORT IS A P0638 OBDII CODE (THROTTLE BODY OUT OF RANGE). THIS CODE, HOWEVER, COULD BE A FALSE INDICATION THAT IS RELATED TO THE NUMBER OF FAILED ENGINE START ATTEMPTS? I TOOK THE CAR TO THE DEALER, AND THEY COULD NOT FIGURE OUT WHAT THE PROBLEM IS. I HAVE A STRONG INDICATION TO SUSPECT, AFTER RESEARCHING OTHERS' EXPERIENCES ON SEVERAL ONLINE FORUMS, THAT THIS MAY BE RELATED TO THE ACCUMULATION OF WATER AND/OR ICE IN THE INTERCOOLER, WHICH THEN EITHER BLOCKS THE AIRFLOW OR BECOMES INGESTED INTO THE INTAKE. MY SYMPTOMS ARE CONSISTENT WITH THOSE REPORTED IN THE VOLKSWAGEN TECHNICAL SERVICE BULLETIN (TSB) # 21 11 06 / 2025464 - FROZEN AIR CHARGE COOLER. HOWEVER, WHEN I PRESENTED THIS TSB DATA, ALONG WITH REPORT OF MY SYMPTOMS TO THE DEALER (AFTER THEY INSPECTED THE CAR AND COULD NOT FIND ANYTHING) THEY TOLD ME THAT THEY COULD NOT HELP ME, SINCE THE VEHICLE IS OUT OF ITS WARRANTY PERIOD. *TR

JETTA WAGON TDI CLEAN DIESEL VEHICLE WAS BEING DRIVEN ABOUT 35 MPH ON BUSY ROAD WITH FULL TANK OF FUEL. VEHICLE STARTED STUMBLING AND LOSING POWER. WITHIN 30 SECONDS OF STUMBLING VEHICLE THEN STALLED. INITIALLY WAS ABLE TO BE RESTARTED BUT WAS STUMBLING SEVERELY AND WAS ONLY ABLE TO CREEP A FEW FEET BEFORE STALLING. VEHICLE WAS UNABLE TO BE RESTARTED AND HAD TO BE TOWED 23 MILES TO NEAREST DEALERSHIP WHERE THE INTERCOOLER (CHARGE COOLER) WAS FOUND TO HAVE ICED UP AND CONTAIN ICE AND WATER. THIS SEEMS TO BE KNOWN ISSUE WITH THE VEHICLE AS VW HAS A TSB OUT ON THE ISSUE. THE DEALERSHIP STATED THAT THEY ACTUALLY HAD ANOTHER VEHICLE WITH THE SAME ISSUE COME IN THE DAY AFTER OURS AND LAST WINTER HAD MANY WITH THIS ISSUE. THIS APPEARS TO BE A KNOWN ISSUE AND IS CLEARLY A SAFETY ISSUE IF IT CAN CAUSE THE VEHICLE TO SUDDENLY AND UNPREDICTABLY LOOSE POWER AND STALL. VW TSB # 21 11 06 / 2025464 REFERENCES THIS ISSUE. *TR

VW VOLKSWAGEN JETTA SPORTWAGEN TDI 2009. WAS DRIVING ABOUT 35 MPH WHEN ENGINE LOSES MOST OF ITS POWER. A GLOW PLUG INDICATOR LIGHT TURNED ON AND I SAW AN ENGINE FAULT/WORKSHOP ERROR. I QUICKLY TURNED ONTO A SIDE STREET AND STOPPED THE ENGINE. AFTER A COUPLE MINUTES I RESTARTED THE CAR BUT IT STILL HAD LOW POWER. AFTER ABOUT 10 SECONDS IT STALLED AND COULD NOT BE RESTARTED. HAD IT TOWED TO A VW DEALERSHIP AND 5 DAYS LATER THEY RAN DIAGNOSTICS AND SAID IT WAS A FAILED FUEL PUMP AND THAT METAL SHARDS WERE THROUGHOUT THE FUEL SYSTEM AND EVERYTHING NEEDED TO BE REPLACED. *TR

MY VW JETTA HAD SAT FOR A FEW DAYS IN A INDOOR PARKING SPACE IN THE MIDWEST DURING WINTER DECEMBER TO BE EXACT. WHEN I STARTED THE CAR, IT STARTED WEAK, THEN GAVE AN ERROR ON THE DISPLAY OF "ENGINE FAULT WORKSHOP.". THE CAT CONTINUED TO DRIVE, BUT LACKED POWER AND SEEMED TO SURGE. AFTER I RETURNED HOME, I DISCONNECTED THE LOWER INTERCOOLER HOSE TO FIND A LARGE ICE FORMATION AND WATER RESTRICTING THE OUTLET OF THE INTERCOOLER. THIS PROBLEM CAN CAUSE MAJOR ENGINE DAMAGE AND IS CAUSED.BY THE EXHAUST GASES AND WATER VAPOR FREEZING IN THE INTERCOOLER. EVERY VW WITH THIS STYLE INTERCOOLER SETUP HAS POTENTIAL FOR THIS PROBLEM. IT SHOULD BE RECALLED DO TO ITS SEVERITY. ALSO, THERE IS A TSB ALREADY WRITTEN FOR THE "FIX". BUT VW HAS NOT INFORMED ANYONE, NOR WILL TAKE CARE OF THE PROBLEM FOR ANYONE BEYOND THE 36000 MILE WARRANTY. EVEN THOUGH THIS IS A DESIGN FLAW. *TR

DOOR LOCKS BEGAN TO MALFUNCTION. LOCKS WILL NOT LOCK OR RELEASE WITH KEY FOB OR DOOR LOCKING MECHANISM. THIS PROBLEMS WAS IDENTIFIED BY THE SERVICE TECH AT THE DEALERSHIP AS NORMAL AND A REGULAR REPLACEMENT FOR MODEL YEARS 2006-2010. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE NOTICED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE THEN STALLED BY INDEPENDENTLY SHIFTING TO NEUTRAL WITHOUT WARNING. THE CONTACT HAD TO WAIT SEVERAL MINUTES IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THEY ADVISED HER THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 48,500. MAILED OUT 3/10/15*LJ UPDATED 03/31/15*LJ

CAR: 2009 VOLKSWAGEN TDI SPORTWAGEN ON DECEMBER 16TH AT APPROXIMATELY 1230PM, I ENTERED INTERSTATE I-95 VIA EXIT 19 IN SOUTHPORT, CT HEADING SOUTHBOUND. AS I ACCELERATED AND MERGED INTO THE LANE FROM THE ONRAMP AS I GOT UP TO SPEED (@60 MPH) THE "GLOW PLUG LIGHT" CAME ON AND THEN THE ENGINE LIGHT CAME ON. THE CAR IMMEDIATELY BEGAN LOSING POWER AND I PULLED OVER TO THE SIDE OF THE VERY BUSY INTERSTATE. IT WAS DANGEROUS AS I LOST POWER AND HAD TO MANEUVER BETWEEN PASSING CARS IN ORDER TO GET TO THE SHOULDER TO PULL OVER. I TURNED OFF THE ENGINE AND LET THE CAR REST FOR A MINUTE OR SO. I TURNED THE ENGINE BACK ON AND THE CHECK ENGINE LIGHT CAME ON AGAIN. I ATTEMPTED TO ACCELERATE AND THE CAR HAD VERY LIMITED POWER SO I IMMEDIATELY STOPPED THE CAR AGAIN AND TURNED OFF THE ENGINE. I GOT OUT OF THE CAR, OPENED THE HOOD, AND NOTICED WHAT APPEARED TO BE GASOLINE COATING THE ENGINE AS WELL AS TRAILING BEHIND THE CAR. I CALLED AAA AND HAD MY CAR TOWED TO THE RIVERBANK VOLKSWAGEN DEALERSHIP IN STAMFORD, CT WHICH WAS CLOSED DUE TO THE FACT THAT IT WAS SUNDAY. THE FOLLOWING DAY I SPOKE WITH THE SERVICE MANAGER AND WAS INFORMED THAT THE CAR WOULD NOT BE LOOKED AT UNTIL FRIDAY DECEMBER DEC 21ST WHEN A "SPECIALIST" FROM VW WOULD ARRIVE TO INSPECT THE CAR. I HAVE PERFORMED MY OWN DILIGENCE AND HAVE FOUND THAT SIMILAR ISSUES WITH THE 2009 JETTA TDI'S HAVE BEEN FAIRLY COMMON AND I EXPECT (HOPE) VW WILL COVER ALL REPAIR AND RENTAL CAR COSTS FOR ME IN THIS MATTER. *TR

I STARTED MY CAR AND FOR THE FIRST TIME EVER, IT HESITATED AND FAILED TO START. I RESTARTED MY CAR AND IT STARTED. I PROCEEDED TO DRIVE HOME AND ABOUT A HALF MILE INTO THE DRIVE IT HESITATED AND LOST MUCH OF ITS POWER. A FLASHING GLOW PLUG WARNING LIGHT CAME ON AND THEN A QUICK MESSAGE ON THE DISPLAY ABOUT AN ENGINE FAILURE AND BRING TO SERVICE. I WAS ABOUT A MILE FROM MY VW DEALERSHIP AND DROVE TOWARDS IT. ABOUT A QUARTER OF A MILE LATER, THE CAR (STILL HESITATING - NOW I KNOW IT IS CALLED "LIMP MODE") MADE A GRINDING NOISE FROM THE PASSENGER SIDE OF THE ENGINE BAY, AND THE CAR LOST ALL POWER AND STOPPED IN TRAFFIC. I HAD TO HAVE IT TOWED TO THE DEALERSHIP, WHERE THEY DIAGNOSED A HIGH PRESSURE FUEL PUMP FAILURE. THE ENTIRE FUEL SYSTEM (FUEL TANK, 3 PUMPS, ALL FUEL LINES, COMMON RAIL FUEL DELIVERY SYSTEM, FUEL FILTER HOLDER, FUEL FILTER, FUEL INJECTORS) WERE REPLACED UNDER POWER TRAIN WARRANTY. I AM THE ONLY PERSON TO FILL THIS CAR WITH DIESEL FUEL AND ALWAYS DO SO AT REPUTABLE STATIONS. THE FUEL WAS TESTED AND DID NOT CONTAIN GASOLINE OR ANY ADDITIVES. THIS CAR WAS FIRST PURCHASED IN NORTH CAROLINA AND IS A US VEHICLE. I BOUGHT IT FROM THE ORIGINAL OWNER (AT 6200 MILES) AND DROVE IT TO CANADA. IT IS REGISTERED IN ONTARIO. I HAVE HAD ALL SERVICE DONE IN BUFFALO NY AT NORTHTOWN VW WHILE UNDER WARRANTY AND THIS REPAIR WAS ALSO PERFORMED (AS PER VW OF AMERICA RESTRICTIONS) IN BUFFALO NY. I HAD TO PAY THE EXPENSE OF HAVING IT TOWED FROM TORONTO TO BUFFALO. *TR