2009 VOLKSWAGEN JETTA Complaints

WHILE REPLACING FUEL FILTER CARTRIDGE I FOUND METAL SHAVINGS IN THE FILTER HOUSING. THE NEXT WILL BE HIGH PRESSURE FUEL PUMP FAILURE WITH THE HEAVY FUEL SYSTEM CONTAMINATION BY METAL SHAVINGS AS PER COMMON SCENARIO. SHOULD BE NOT PLEASANT EXPERIENCE. VW SHOULD CONCENTRATE ON FUEL FILTER/SYSTEM ROUTINE CHECK UP AND OFFER PREVENTIVE MAINTENANCE. *JS

2009 VOLKSWAGEN JETTA TDI 2.0L. CONSUMER WRITES IN REGARDS TO A FAULTY FUEL PUMP SYSTEM *TGW THE CONSUMER STATED WHEN SHE CAME UPON A STOP LIGHT, THE VEHICLE STALLED. THE GLOW PLUG LIGHT, ENGINE LIGHT AND A MESSAGE INDICATING ENGINE FAULT WORKSHOP ALL FLASHED. THE CONSUMER MANAGED TO RE-START THE VEHICLE. AS SHE CONTINUED TO DRIVE, SHE NOTICED THE VEHICLE WAS BECOMING LESS RESPONSIVE. SHE APPLIED PRESSURE TO THE ACCELERATOR, ONLY TO SEE THE RPM'S RAISE VERY HIGH AND THEN DROP TO ZERO WITH NO FLUCTUATION IN SPEED. THE CONSUMER STATED THE VEHICLE STALLED AGAIN. AFTER SEVERAL ATTEMPTS, THE VEHICLE STARTED, BUT WAS BARELY RUNNING. THE VEHICLE HAD COMPLETELY LOST IT'S ABILITY TO ACCELERATE. SHE SHIFTED THE GEAR INTO DRIVE AND MANAGED TO GET TO A LOCAL AUTO PARTS STORE. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY INFORMED THE CONSUMER THE FUEL SYSTEM WOULD NEED TO BE REPLACED. THE DEALER INFORMED THE CONSUMER VW WAS COVERING THE COST OF THE REPAIRS. *JB

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEADLIGHT WAS DEFECTIVE. THE DEALER DIAGNOSED THAT THE MAIN FUSE BOX MELTED, CAUSING FIVE EXTERIOR LIGHTS TO BECOME DEFECTIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 79,000.

ON FOUR SEPARATE OCCASIONS, THE REAR SEATBELTS HAVE LOCKED IN THE FULLY WITHDRAWN POSITION AND WILL NOT RETRACT, REQUIRING COMPLETE MECHANISM REPLACEMENT. THIS OCCURRED INITIALLY AFTER PURCHASE ON A ROAD TRIP WITH OUR KIDS, THEN RECENTLY AGAIN ON BOTH SIDES, AND AGAIN JUST A WEEK AGO. ON ALL BUT THE MOST RECENT OCCURRENCE WERE REPLACED AT NO CHARGE BY VW. THE MOST RECENT OCCURRENCE MAKES US BELIEVE THIS IS A TRUE DEFECT IN THE MECHANISM. VW HAS NOT, TO MY KNOWLEDGE, ACKNOWLEDGED ANY DEFECT OR MADE A REVISION TO THE PART. THE SAFETY CONCERN IS THAT THE BELT WILL LOCK AND NOT RETRACT DURING TRANSIT, ENDANGERING MY PASSENGERS IN THE EVENT OF AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SPOKES ON THE LEFT FRONT WHEEL BROKE. THE CONTACT WAS TRAVELING 55 MPH AT THE TIME OF THE FAILURE. THE CONTACT DID NOT THINK THE VEHICLE HIT A POT HOLE. THE CONTACT STATED THE TIRE WAS STILL INFLATED, BUT THE WHEEL HAD FAILED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 45,000.

2009 VOLKSWAGEN JETTA TDI WHILE TRAVELING INTERSTATE 81 IN NY VEHICLE JUST STALLED, GLOW PLUG AND "ENGINE FAIL WORKSHOP" MESSAGE APPEARED. COASTED TO SIDE OF ROAD CYCLE KEY OFF AND ON, BACK TO NORMAL. BACK TO 65 MPH, SAME THING. HEADED HOME AT 50 MPH FOR APPROX 50 MILES AND THEN OCCURRED AGAIN ON A HILL. WOULD NOT RESTART, COASTED BACK INTO A DRIVEWAY, RESTARTED DROVE AT 20 MPH COASTED INTO A LOCAL RESTAURANT AFTER ANOTHER STALL. AAA TOWED TO THE DEALERSHIP. AFTER THREE DAYS THEY HAVE " NO IDEA" WHAT THE PROB. WAS AND RETURNED MY CAR TO ME. THEY COULD NOT GET IT TO DO IT AGAIN. SO I AM WAITING TO BE STRANDED AGAIN....... *TR

HIGH PRESSURE FUEL PUMP FAILED AT 52000 MILES. THE ENTIRE FUEL SYSTEM WAS REPLACED WITH A WARRANTY ON PARTS OF 12000 MILES. AFTER 15000 MILES I EXPERIENCED ISSUE WITH HIGH PRESSURE FUEL PUMP AGAIN. THE FUEL LINE FROM HIGH PRESSURE PUMP TO FUEL RAIL WAS REPLACED. *TR

THE DIESEL HPFP FAILED WHILE DRIVING. CAR LOST POWER AND HAD TO BE TOWED TO DEALER FOR REPAIR. ENTIRE FUEL SYSTEM WAS REPLACED UNDER WARRANTY. *TR

I TURNED MY CAR ON, AND THE AIRBAG WARNING LIGHT CAME ON. THE OWNER'S MANUAL STATES TO TAKE IT IMMEDIATELY TO A DEALER. I DID SO, AS QUICKLY AS POSSIBLE, FOR COMPUTER DIAGNOSTICS. I WAS TOLD THE PODS SYSTEM HAD FAILED ON MY PASSENGER SIDE. MY PASSENGER AIRBAG DOES NOT TURN ON WHEN I HAVE A PASSENGER IN THE CAR. VW TOLD ME THEY WOULD NOT PAY FOR THE PART BECAUSE I WAS OUT OF WARRANTY, DUE TO MILEAGE. HOWEVER, I WAS ALSO TOLD THAT WEAR AND TEAR ON A VEHICLE DOES NOT IMPACT THE FUNCTIONING OF THE AIRBAGS. NOW, VW HAS A NATIONWIDE BACKORDER OF THE PART TO REPAIR MY VEHICLE, WITH NO INDICATION OF WHEN I WILL BE ABLE TO REPAIR MY VEHICLE. AS OF NOW, MY VEHICLE IS UNSAFE FOR PASSENGERS. ACCORDING TO THE DRIVER'S MANUAL, AIRBAG FAILURES MAY ALSO REDUCE THE EFFECTIVENESS OF THE RESTRAINT SYSTEM IN THE EVENT OF A CRASH. FOR THE PRICE OF THIS VEHICLE, I WOULD NOT EXPECT THE AIRBAGS TO FAIL, EVER, LET ALONE IN BARELY THREE YEARS. *TR

REAR PASSENGER SIDE BRAKE PAD WORN DOWN TO METAL WHILE REAR DRIVER SIDE HAS 5 MM LEFT ON IT. DEALER INDICATES A FAULTY CALIPER. WOULD NOT EVEN ENTERTAIN THE POSSIBILITY OF A STICKING LEFT PARKING-BRAKE CABLE OR NOT PROPERLY ADJUSTED PARKING CABLE THAT MIGHT NOT BE LETTING THE LEFT REAR CALIPER RELEASE COMPLETELY (CABLE READJUSTMENT IT'S A PAIN SINCE THE REAR HALF OF THE CENTER CONSOLE HAS TO BE DISASSEMBLED TO GET ACCESS TO THE PRIMARY ADJUSTER NUT AND MECHANICS DO NOT LIKE TO MESS WITH IT). DEALER WOULD NOT REPLACE REAR PADS AND ROTORS IF I DID NOT ALSO REPLACE THE CALIPER, EVEN THOUGH SERVICE MANAGER ACKNOWLEDGED THAT DIAGNOSTIC WAS ONLY BASED ON VISUAL INSPECTION AND NOT ON TAKING APART THE REAR BRAKE ASSEMBLY TO PROPERLY INSPECT THE CALIPER. FOR THE AUTO TECHNICIAN TO KNOW IT IS A FAULTY CALIPER (INSTEAD OF STICKING CABLE OR OTHER ISSUE) WITHOUT REMOVING IT FROM THE VEHICLE AND ONLY UPON VISUAL INSPECTION MUST MEAN THAT VW IS AWARE OF THE FAULTY CALIPERS AND KEEPING QUIET ABOUT IT UNTIL THE CUSTOMER WALKS INTO THE DEALERSHIP WITH THE PROBLEM. PREMATURE AND/OR UNEVEN REAR BRAKE PAD WEAR APPEARS TO BE A COMMON ISSUE ON JETTAS, AS HAS BEEN EXTENSIVELY DOCUMENTED ON JETTA OWNERS FORUMS AND WEBSITES. AS INDICATED BY A VW MECHANIC ON AN INTERNET FORUM "VW NEEDS TO DESIGN INTO THE PARKING BRAKE ADJUSTING SCREW INSIDE THE REAR CALIPER PISTON A MORE ROBUST SYSTEM TO SPRING THE REAR CALIPERS PISTON BACK AWAY FROM THE PADS AFTER BRAKE APPLICATION. INTERNAL BRAKE ADJUSTER SCREW SPINS OUT AS THE PISTON TRAVELS OUT WITH WEAR OF THE PADS. PROBLEM IS VW KNOWS THE ADJUSTER SCREWS INTERNAL THREADS DRAG TOO MUCH TO ALLOW THE NATURAL TENDENCY OF THE PISTON O-RINGS TO ROLL BACK THE PISTON TO THE PRE BRAKE APPLICATION USAGE POSITION OF THE BRAKE. I HAVE HAD TO REPLACE SEVERAL CALIPERS TO GET THE CALIPERS THAT RELEASE THE PADS TENSION PROPERLY AFTER BRAKING APPLICATION." *TR