2009 VOLKSWAGEN JETTA Complaints

I PURCHASED A 2009 VW JETTA GLI 4 DOOR CAR AND LESS THAN 1 DAY LATER THE EPC, ABS LIGHTS CAME ON AND MANY OF THE GAUGES WERE NOT WORKING PROPERLY (SPEEDOMETER, FUEL, ETC.) THE SENSORS WERE FIXED AND THE USED DEALERSHIP THAT SOLD ME THE CAR HAS HAD IT OFF AND ON, IN AND OUT OF THE SHOP FIXING THOSE THINGS, SAID THE ABS MODULE NEEDED REPLACED. THE DEALERSHIP SAID IT IS ON THE RECALL FOR REPLACEMENT AND THAT THE LOCAL VW DEALERSHIP WOULD FIX IT FREE OF CHARGE. THE VW DEALERSHIP TOLD MY HUSBAND AND I TODAY THAT THE CODE DIDN'T MATCH TO REPLACE THE ABS MODULE. I LOOKED THE VEHICLE UP IN THE CAMPAIGN FOR THE RECALL BY VIN # AND FOUND IT. THIS HAS BEEN AN ISSUE SINCE DAY 1. IT IS NOT SAFE AS THE CAR HAS DECELERATED IN FREEWAY TRAFFIC, BRAKES FAILING AND NOT WORKING PROPERLY IN TRAFFIC AND IS GOING TO CAUSE AN ACCIDENT. MY HUSBAND AND I ARE NURSES AND WE TAKE SAFETY OF OURSELVES, FAMILIES, AND OTHERS VERY SERIOUSLY. WE WOULD APPRECIATE ANY INFORMATION AND/OR HELP YOU CAN PROVIDE US. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT ALONG WITH SEVERAL OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE STARTED SHAKING WHILE SHIFTING GEARS. ADDITIONALLY, THE BRAKES FAILED TO WORK EFFECTIVELY WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS SHAKING. THE CONTACT STATED THAT THE RPM WAS FLUCTUATING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE, POWER STEERING AND EPC WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE DROVE NORMALLY FOR A WHILE BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HANSEL VOLKSWAGEN (2951 CORBY AVE, SANTA ROSA, CA 95407) AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO UPDATE THE ABS SOFTWARE. THE DEALER INFORMED THE CONTACT THAT THE ABS MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS MODULE FAILED INTERNALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. ENGINE LOCK AND HOUSING CYLINDER MALFUNCTION IS REGULARLY PREVENTING KEY FROM TURNING OFF THE IGNITION.

ABS FAILURE THAT ALIGNS WITH NHTSA CAMPAIGN NUMBER: 16V913000 APPEARED ON MY 2009 JETTA. YEAR, MAKE, AND MODEL ARE COVERED IN THE RECALL THOUGH VW CLAIMS MY VIN DOES NOT FALL WITHIN THE RECALL PARAMETERS. SOLID ABS WARNING LIGHT AND BLINKING BRAKE LIGHT. PRIVATE VW SPECIALIST DETERMINED WE NEED ABS MODULE AND PUMP AT THE COST OF $2500 FOR A KNOWN ISSUE OR WE WILL NOT HAVE ANIT-LOCK BRAKES. PER THE RECALL, THIS CAN CAUSE A LOSS OF VEHICLE CONTROL AND CAN INCREASE THE RISK OF CRASH. FAILURE OCCURRED AT 81K MILES

THE WIPERS STOPPED WORKING FIRST. THEN IT GOT STUCK N NEUTRAL AND WENT INTO LIMP MODE AND I'M UNABLE TO DRIVE IT. HAD TO GET A NEW GEAR SHIFTER AND AFTER ALL THAT MONEY SPENT IT STILL ISN'T FIXED. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 60 MPH, THE ABS, BRAKES AND TRACTION WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE SAFELY TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE ABS SOFTWARE NEEDED TO BE UPDATED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 95,000.*DT*JB

WHEN I ARRIVED HOME U WAS UNABLE TO TURN THE VEHICLE OFF. THE KEY WAS STUCK IN THE ON POSITION. AFTER A LOT OF WORK I WAS ABLE TO FINALLY GET IT TURNED OFF BUT NOW OT WILL NOT GO FURTHER THAN THE ACCESSORY SETTING. AFTER READING COUNTLESS FORUMS ONLINE I FOUND THAT THIS IS A VERY COMMON PROBLEM.

VEHICLE WAS INCLUDED IN THE ABS RECALL IN 2017. DEALER DIDN'T REPLACE THE MODULE AT THE TIME, STATING THAT THE SOFTWARE WAS UPDATED, WHICH WOULD DETECT THE FAILURE BEFORE IT ACTUALLY HAPPENED. CUSTOMER WAS TOLD THAT IF THE ABS LIGHT CAME UP, JUST RETURNED FOR THE REPLACEMENT OF THE MODULE FOR FREE BECAUSE IT WAS UNDER WARRANTY. WHEN THE SAID LIGHT CAME UP AFTER A FEW THOUSAND MILES, CUSTOMER RETURNED TO THE DEALER. DEALER INDICATED THAT IT WAS COVERED UNDER THE WARRANTY AND ORDERED THE MODULE FOR REPLACEMENT. CUSTOMER WAS ADVISED THAT IT WAS SAFE TO DRIVE LOCALLY WHILE WAITING FOR A MONTH FOR AN APPOINTMENT. CUSTOMER WAS INFORMED THAT IT WAS FREE MULTIPLE TIMES UNTIL AFTER THE LONG WAIT FOR AN APPOINTMENT AND HOURS OF WAITING DURING THE ACTUAL SERVICE, WHEN 'NOTHING HAS BEEN DONE' BECAUSE IT WAS NOT FREE. DEALER EXPLAINED THAT THE ERROR CODE IN THE VEHICLE WAS DIFFERENT FROM THE ONES ON A PIECE OF PAPER THAT THEY HAD FOR THE RECALL REPLACEMENT. CUSTOMER ASKED WHAT THE CODES MEANT AND WHAT WAS THE PROBLEM WITH THE VEHICLE; DEALER DIDN'T KNOW. HOWEVER, DEALER ADVISED CUSTOMER TO HAVE THE MODULE REPLACED AT CUSTOMER'S COST.

THE ETC SIGN COMES ON AND THE CAR LOST ITS POWER SIGNIFICANTLY. THE OBD SCAN DOES NOT SHOW ANY CODE

MY KEY GOT STUCK IN MY IGNITION ON THANKSGIVING, I COULD NOT GO TO MY 2ND JOB ON BLACK FRIDAY BECAUSE OF THIS ISSUE AND HAD TO QUIT MY JOB. I WENT TO VW PUENTE HILLS IN CA AND THEY MADE ME PAY FOR A NEW CYLINDER THAT COST ALMOST $900. THEY TOLD ME IT WAS A CYLINDER ISSUE. A WEEK LATER MY KEY GOT STUCK AGAIN, I WENT BACK TO THE DEALERSHIP AND THEY TOLD ME IT WAS A KEY ISSUE AND I HAD TO PAY FOR THE KEY, THEY SAID THEY WERE GOING ORDER A NEW CYLINDER AND HAVE IT REPLACED. IT'S BEEN ALMOST 2 MONTHS AND THEY COULD NOT FIND THE REAL ISSUE. THEY CALLED ME AGAIN TODAY SAYING THAT IT IS NOT THE CYLINDER ISSUE, IT IS THE MODULE, NOW THEY WANT ME TO PAY FOR A NEW KEY AND A NEW MODULE! THE SAID THE MODULE WOULD COST AROUND $400. AND MIND YOU, I HAVE TO PAY FOR THE KEY! I ALSO JUST PAID FOR A NEW CYLINDER! I AM BEING RIPPED OFF AND TAKING ADVANTAGE OF. I WOULD LIKE A REFUND FOR THIS AND FOR PUENTE HILLS VOLKSWAGEN REPORTED FOR TAKING ADVANTAGE OF THEIR CUSTOMERS.