2009 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CLUTCH CONNECTOR WAS FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED HIM THAT HE NEEDED TO REPLACE THE CLUTCH PLUNGER. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED APPROXIMATELY ONE AND A HALF YEARS LATER. THE CONTACT STATED THAT THE PLUNGER WAS DANGLING FROM THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

HIGH PRESSURE FUEL PUMP FAILURE IN TDI DIESEL CAUSING CATASTROPHIC DAMAGE TO MAJOR ENGINE COMPONENTS INCLUDING COMMON RAIL, INJECTORS , FUEL TANK ETC... APPEARS TO BE MANUFACTURERS DEFECT. MERELY REPLACING WILL NOT SOLVE PROBLEM WITHOUT ASSURANCE THAT NEW DESIGN HAS BEEN DEVELOPED AND UTILIZED. *TR

AS MY WIFE WAS DRIVING TOWARDS A STOP SIGN AT A RELATIVELY SLOW SPEED, THE VEHICLE CHECK ENGINE LIGHT CAME ON AND THEN THE CAR DIED. AS SHE STARTED TO ROLL BACKWARDS, SHE STOPPED THE CAR AND WAITED FOR THE OTHER TRAFFIC TO CLEAR. SHE WAS ABLE TO RESTART THE CAR AND DRIVE IT HOME AS SHE WAS LESS THAN A MILE AWAY. AFTER I RETURNED HOME, I STARTED THE CAR AND NOTICED THE CHECK ENGINE LIGHT. AT THAT POINT THE CAR SEEMED FINE. I WENT TO AUTOZONE TO SEE IF THEY COULD DOWNLOAD THE ERROR CODES THAT MIGHT PROVIDE SOME INSIGHT INTO WHAT COMPONENT WAS CAUSING THE PROBLEM. THEY COULD NOT DO THAT ACCORDING TO CA LAW. I PURCHASED A OBDII CODE READER AND DISCOVERED CODE P0191 AND P0087, BOTH RELATING TO THE FUEL SYSTEM. P0191 INDICATED THE FUEL RAIL PRESSURE SENSOR A CIRCUIT RANGE / PERFORMANCE. THE P0087 INDICATED THE FUEL RAIL / SYSTEM PRESSURE TOO LOW. WHILE RESEARCHING THESE CODES ON THE INTERNET I DISCOVERED A HUGE AMOUNT OF INFORMATION RELATING TO THIS ISSUE. I AM THANKFUL MY WIFE WAS NOT IN A HUGE AMOUNT OF TRAFFIC AS SHE COULD HAVE BEEN IN AN ACCIDENT AS A RESULT OF THE CAR SHUTTING DOWN WITHOUT WARNING. THIS HAS BEEN GOING ON WITH THE TDI DIESEL ENGINE SINCE 2009. WHY HAS THERE BEEN NO RECALL TO FIX WHAT I BELIEVE IS A DEFECTIVE OR INFERIOR FUEL PUMP. IN THE MANY WORK ORDERS I HAVE READ VW IN MANY CASES BLAMED BAD FUEL (GAS IN THE DIESEL TANK) AS THE PROBLEM. I HAVE WRITTEN DOCUMENTATION FOR EVERY GALLON OF FUEL THAT HAS BEEN PUT IN THIS CAR SINCE IT WAS NEW. THE CAR HAS HAD ALL SCHEDULED MAINTENANCE COMPLETED SINCE THE CAR WAS NEW. IF THIS IS A KNOWN PROBLEM WHY WASN'T A RECALL ISSUED LIKE THEY DID WITH THE DSG TRANSMISSION. IS THIS DENIAL ON VW'S PART SO THEY DON'T GET A BUNCH OF BAD PRESS? *TR

WHILE SLOWING DOWN FOR A TRAFFIC LIGHT ON A BUSY AVENUE THE CAR STALLED AND SHUT DOWN THE ENGINE LIGHT WAS RECENTLY ON AND I TOOK THIS CAR TO BE CHECKED BY DEALER NO PROBLEMS WERE SEEN. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 25 MPH DURING RAINY WEATHER WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER RAN A DIAGNOSTIC TEST AND BUT DID NOT SHOW ANY DEFECT CODES. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHERE THE DEALER FOUND THE DEFECT AND ADVISED THAT A FAULTY SENSOR CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE SENSOR BUT DID NOT EXPLAIN TO THE CONTACT HOW THE SENSOR CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 11/25/11 *BF UPDATED 11/30/11

FIRST TIME OCCURRED AT APPROXIMATELY 42,150 MILES. CAR DRIVING ON HIGHWAY IN 6TH GEAR WITH CRUISE CONTROL ACTIVATED. SUDDEN LOSS OF POWER AND FLASHING CHECK ENGINE LIGHT, "ENGINE FAULT WORKSHOP" DISPLAYED. CAR CAN NO LONGER REACH HIGHWAY SPEEDS. PULLED OVER AT NEXT EXIT. TURNED OFF CAR, CHECKED UNDER HOOD, NO NOTICEABLE ISSUES. RESTARTED CAR, NO LIGHTS OR WARNINGS. DRIVES NORMAL. CALLED DEALER AND BROUGHT IN LATER THE SAME DAY WITH 42,259 MILES. THEY PUT IT ON THE COMPUTER AND FOUND A TSB 2020606 FOR A SOFTWARE UPDATE. DROVE VEHICLE OUT OF DEALER LOT, GOT ON HIGHWAY APPROXIMATELY 5 MILES FROM DEALERSHIP IN 6TH GEAR AROUND 70 MPH AND SAME ISSUE WITH FLASHING CHECK ENGINE LIGHT AND LOSS OF POWER. IMMEDIATELY BROUGHT THE CAR BACK TO THE DEALERSHIP WITH THE FLASHING CHECK ENGINE LIGHT STILL ON. THEY BROUGHT INTO THE SHOP AND WERE UNABLE TO FIND ANY ISSUE. PERFORMED ANOTHER SOFTWARE REFLASH. HAD TO PAY $102.60 (ONE HOUR OF LABOR, PLUS TAX). THIS ISSUE HAD BEEN ONGOING FOR MONTHS, THROUGH THE SUMMER WITH NO RESOLUTION. TYPICALLY HAPPENS AT HIGHWAY SPEEDS, BUT SOMETIMES IN 2ND OR 3RD GEAR ON LOCAL ROADS. FINALLY, IN SEPTEMBER WITH APPROXIMATELY 54K MILES, CAR ONCE AGAIN HAD ISSUE ON HIGHWAY. THIS TIME, RESTARTED, AND A SOLID CHECK ENGINE LIGHT STAYED ON. IMMEDIATELY CALLED VOLKSWAGEN OF AMERICA HOTLINE AND EXPLAINED MY ISSUE, STATED IT WAS A SAFETY ISSUE AND I'M CONCERNED. THEY GAVE ME A CASE NUMBER AND TOLD ME TO CALL THE DEALER. DEALER WAS ABLE TO GET MY CAR IN LATER THAT DAY, AND WAS ABLE TO PULL CODES FOR FUEL SYSTEM ISSUE. DEALER TOOK A FUEL SAMPLE, FOUND SHAVINGS IN FUEL CANISTER, AND GOT AUTHORIZATION TO PERFORM WARRANTY REPAIRS OF ENTIRE FUEL SYSTEM FROM VW. THEY SAID MY CAR WOULD BE FINE TO DRIVE FOR NOW. ONE MONTH LATER AT APPROXIMATELY 57K MILES BRINGING CAR IN. CAR CONTINUES TO HAVE ISSUE, AND ALMOST CAUSED AN ACCIDENT FROM POWER LOSS. VERY CONCERNING PROBLEM. *TR

HPFP FAILURE: METAL FILINGS BLOWN THROUGHOUT FUEL SYSTEM: THE ENGINE MALFUNCTION LIGHT TURNED ON AND THE CAR IMMEDIATELY STALLED, A VERY DANGEROUS SITUATION HAD I BEEN SURROUNDED BY OTHER VEHICLES. I PULLED OFF THE ROAD AND RE-STARTED...DROVE APPROXIMATELY 1,000 METERS AND THE CAR FAILED AGAIN. WOULD NOT RE-START. TOWED TO DEALER 165 MILES AWAY....DEALER CONDUCTED FUEL ANALYSIS FOR GAS AND WATER...NO CONTAMINATION.....100% DIESEL AND CAR ALWAYS MAINTAINED. PROBLEM: HPFP FAILURE, THE PUMP DISINTEGRATED BLOWING METAL FILINGS INTO FUEL INJECTORS/LINES, CLOGGING THE FUEL SYSTEM. I CONDUCTED RESEARCH ON THIS PROBLEM. TURNS OUT BOTH NHTSA AND VW ARE AWARE OF THE PROBLEM. TDI FORUM BLOG HAS NUMEROUS RECORDS OF VW JETTA TDI HPFP FAILURE. I THINK THE CAR SHOULD BE RECALLED. CONSUMERS OF TDI VEHICLES EXPECT THE AUTO TO RANGE UP TO 300,000 MILES BEFORE ENGINE MALFUNCTIONS OCCUR OF THIS SERIOUS NATURE...THEY ALSO PURCHASE CARS FOR FUEL MILEAGE AND REDUCED EMISSIONS. VW IS REPAIRING THE AUTO AT NO COST...I'M MORE CONCERNED ABOUT SAFETY OF OTHERS...WHAT IF THIS OCCURS AT 75 MPH WITH A TRACTOR TRAILER BARRELING ON YOUR TAIL! *TR

LOST POWER DRIVING ON A DIVIDED HIGHWAY. FAST CARS SLOWED TO 15 MPH BEHIND WHEN I WENT INTO LIMP MODE. WOULD NOT START AT THE STOP SIGN. JAMMED UP TRAFFIC. HIGH FUEL PRESSURE PUMP FAILURE FIXED BY DEALER. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED FOLLOWED BY THE ENGINE STALLING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE VEHICLE WAS REPAIRED; HOWEVER, A SIMILAR FAILURE OCCURRED A SECOND TIME AND THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 12/13/11

I CONTACTED VW MID-AUGUST 2011 BECAUSE MY CAR BROKE DOWN WHILE I WAS DRIVING AND THEN I COULD SMELL GAS. I HAD IT TOWED TO VW AND THERE WAS A PROBLEM WITH A LEAK IN THE FUEL RAIL. ALL FOUR FUEL INJECTORS HAD TO BE REPLACED, AS WELL AS THE GASKETS, FUEL RAIL, AND SPARK PLUGS. THIS REPAIR COST ME APPROXIMATELY $1,100.00. I HAVE ENCLOSED A COPY OF MY BILL SHOWING THE REPAIRS DONE AND TOTAL COST OF REPAIRS. WHEN I CONTACTED VW IN MID-AUGUST I WAS INFORMED BY THEM THAT THERE ARE NO PROBLEMS WITH THE JETTA FUEL INJECTORS AND THAT IT IS NOT THEIR FAULT THAT I HAVE THE A LEMON OF THE BUNCH. VERY POOR CUSTOMER SERVICE SKILLS WITH ALL VW PERSONAL I HAVE SPOKEN WITH. I NOW ENCLOSE THE RECENT ARTICLES ABOUT THE FUEL INJECTOR PROBLEMS WITH THE VW VEHICLES. FOR SOME REASON THIS RECALL ONLY INCLUDES THE DIESEL ENGINES-WHICH CLEARLY SHOULD NOT BE THE CASE. I AM REQUESTING REIMBURSEMENT FOR THIS REPAIR AS IT IS RELATED TO THE SAME PROBLEMS VW IS HAVING WITH THE DIESEL-ENGINES PER THE ENCLOSED VW ARTICLE ON RECALLS. THIS VEHICLE SHOULD ALSO BE INCLUDED IN THE RECALL. *KB