2009 VOLKSWAGEN JETTA Complaints

MY 2009 VW TDI SPORTWAGEN WITH LESS THAN 22,000 MILES LOST POWER AND STALLED AS I PULLED INTO A BUSY INTERSECTION. DASHBOARD DISPLAY SHOWED "ENGINE FAULT WORKSHOP." I ATTEMPTED TO RESTART ENGINE. THE ENGINE RAN A FEW SECONDS AND STALLED AGAIN WITH SAME DISPLAY WARNING. I COASTED OFF THE ROADWAY. THE VEHICLE WOULD THEN NOT RESTART AT ALL. MY VEHICLE WAS TOWED TO DEALER NEXT DAY WHERE THEY DETERMINED THAT MY HPFP (HIGH PRESSURE FUEL PUMP) HAD DISINTEGRATED AND CONTAMINATED THE ENTIRE FUEL SYSTEM. DEALER TRIED TO SAY MY DIESEL FUEL WAS CONTAMINATED BY GASOLINE. I PERSONALLY FUEL THE CAR EACH TIME FROM A LOCAL DIESEL STATION WHICH IS OWNED AND OPERATED BY A DIESEL ENTHUSIAST FAMILY. THEY DO NOT EVEN HAVE A GASOLINE PUMP ON SITE! VW AGREED TO FIX THE CAR UNDER WARRANTY BUT STATED THE ESTIMATE FOR THE JOB WOULD RUN BETWEEN $7000 - $10,000 IF NOT COVERED. THE VEHICLE HAS BEEN IN THE SHOP FOR 15 DAYS SO FAR AND IS NOT YET REPAIRED. A CALL TO VOLKSWAGEN OF AMERICA REVEALED THAT THEY ARE AWARE OF NUMEROUS INCIDENTS OF THIS NATURE IN THEIR NEW CLEAN DIESEL VEHICLES, BUT THAT THEY ARE BLAMING THE PROBLEM ON THE LOW QUALITY OF THE U S FUEL SUPPLY WITH RESPECT TO POOR LUBRICITY. THEY STATED THEY ARE REPLACING MY FUEL PUMP WITH THE SAME PART NUMBER AS THE ORIGINAL. THEY HAVE REFUSED TO RECALL THE CAR SO FAR OR EXTEND THE WARRANTY ON THE REPLACEMENT COMPONENTS. *TR

CAR LOST ENGINE POWER WHEN ONE CRUISE CONTROL ON THE INTERSTATE. LUCKILY IT WASN'T BUSY AT THE TIME. HAD TO SLOWLY COAST OFF THE SIDE OF THE ROAD WITHOUT POWER TO THE ENGINE. WOULDN'T RESTART AFTER. *TR

DSG TRANSMISSION IS GETTING MORE FREQUENT WITH THE HARD SHIFTING/SURGING BOTH FORWARD AND REVERSE AND OCCURS USUALLY WHEN SLOWING DOWN AND THEN LETTING GO OF THE BRAKE UPON A GREEN LIGHT. SOMETIMES THE CAR WILL ROLL BACK IF ON A SLIGHT INCLINE WHEN LETTING GO OF THE BRAKE. VW DEALERSHIP SAYS THAT THE DSG IS A VERY "ACTIVE" TRANSMISSION AND IT IS NORMAL. I WAS TOLD THIS ON TWO SEPARATE OCCASIONS AND GOING TO BRING MY CAR IN AGAIN UNTIL THE PROBLEM IS FIXED. *KB

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THE VEHICLE WAS PARKED WHEN SHE NOTICED THAT THE REAR PASSENGER SIDE SEAT BELT WOULD NOT RETRACT BACK INTO ITS PRETENSIONER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT A SPRING WITHIN THE PRETENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE OCCURRED ON THE REAR DRIVER'S SEAT. THE VEHICLE WAS NOT TAKEN TO BE REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 53,000.

WHILE DRIVING HOME THE VEHICLE WENT INTO A LIMP MODE, ONCE I MADE IT HOME, THE VEHICLE WOULDN'T START. I FELT IT WASN'T GETTING FUEL, SO I DECIDED TO TAKE IT TO THE VW SHOP I BOUGHT IT FROM. THEY CALLED ME A WEEK LATER STATING IT IS 6600 DOLLARS IN PARTS AND 1600 IN LABOR. I CALLED VW CUSTOMER CARE THEY FINALLY DECIDED TO PAY FOR PARTS. I HAVE SINCE PAID THE LABOR TO REPAIR THE VEHICLE. AFTER READING ONLINE THE COMMONALITY OF THIS PROBLEM SEEMS THE VEHICLE HAS AN ISSUE. WHAT HAPPENS WHEN IT HAPPENS AGAIN I PAY THE FULL AMOUNT.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 TO 10 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP FAILED, ALLOWING METAL TO PENETRATE THE FUEL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 75,000.

CAR FAILED TO START AT HOME ON JUNE 1, 2011 AT ABOUT 44.3K MILES. HIGH PRESSURE FUEL PUMP (HPFP) FAILED AND REPLACED BY DEALER ON JUNE 10, 2011. I'M AWARE OF THE ONGOING ENGINEERING ANALYSIS PHASE OF THE NHTSA INVESTIGATION OF FAILURES OF THE HPFP. HAD MY CAR STARTED, IT LIKELY WOULD HAVE STALLED ON THE HIGHWAY (LIKE MANY OTHERS) AND AT MINIMUM LEFT ME STRANDED AND POSSIBLY CAUSED AN ACCIDENT. I PUT EVERY DROP OF ULSD IN THE TANK (NOT A MISFUEL) AND HAVE RECEIPTS SHOWING SUCH STARTING AT ABOUT 20K MILES. AT ABOUT 26K MILES MY FUEL FILTER HAD SHINY VISIBLE METAL SPECKS ON TOP (LIKELY ALUMINUM FROM THE HPFP) AND WHAT LOOKED LIKE A COATING OF "DUST" ON THE TOP OF THE FILTER. DEALER DID THE 20K FUEL FILTER REPLACEMENT AND I INSPECTED MY FUEL FILTER FOR CONTAMINATION AT ABOUT 22K MILES AND THE FUEL FILTER TOP WAS PRISTINE. SO, THE SHINY SPECKS DEVELOPED BETWEEN 26K AND 22K MILES. AT 26K, THE DEALER REPLACED FUEL FILTER AND CLEANED FUEL FILTER CANISTER, INSPECTED METERING VALVE AND FUEL TANK FOR CONTAMINATION. DEALER FOUND A FEW SPECKS IN THE TANK. AT 40K MILES I REPLACED MY FUEL FILTER AS PART OF ROUTINE MAINTENANCE AND THERE WERE STILL SOME VISIBLE SPECKS BUT NOT THE "DUST" COATING. I CUT OPEN A SMALL SECTION OF THE FILTER (ABOUT 2 INCHES BY 6 INCHES) AND FOUND SEVERAL VISIBLE SPECKS. WHAT I DON'T KNOW IS IF THE SPECKS WERE REMNANTS FROM THE 26K MILE INCIDENT OR CONTINUAL WEARING OF THE HPFP WHICH LED TO FAILURE ON JUNE 1. *TR

1. THE CAR'S GLOW PLUG LIGHT STARTED FLASHING AND THE CAR LOST POWER AND STALLED. 2. THE CAR STOPPED RUNNING SUDDENLY. PER THE DEALER, IT WAS CAUSED BY THE FUEL PUMP EXPLODING. *TR 3. THE ENTIRE FUEL SYSTEM, INCLUDING THE TANK, WAS REPLACED BY THE DEALER.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA WAGON TDI. THE CONTACT WAS DRIVING 28 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THE MANUFACTURER WAS LATER CONTACTED VIA EMAIL. THE CONTACT WAS STILL AWAITING A RESPONSE. THE CONTACT PERFORMED A DIAGNOSTIC TEST ON THE VEHICLE WHICH CONFIRMED A FAULTY HIGH PRESSURE FUEL PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,436.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THEY WERE ATTEMPTING TO PARK THE VEHICLE AND WHEN SHE APPLIED THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE UNTIL SHE CRASHED INTO THE FRONT OF A GLASS BUILDING. THERE WERE NO INJURIES, A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER TO DETERMINE WHAT CAUSED THE FAILURE AND THE DEALER STATED THEY COULD NOT FIND ANY ERROR CODES. THE FAILURE AND CURRENT MILEAGE WAS 29,000. UPDATED 10/12/11