2009 VOLKSWAGEN JETTA Complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA DIESEL. THE CONTACT STATED THAT WITHIN MOMENTS AFTER STARTING THE VEHICLE IT STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE FAILURE RECURRED. AFTER APPLYING A PRE- HEATER TO THE FUEL LINES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE SUCCESSFULLY. THE FAILURE PERSISTED ONLY DURING COLD WEATHER. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 29,000. THE CONSUMER WAS INFORMED HE WOULD HAVE TO ADD FUEL ADDITIVES TO GET THE STARTED. THE CONSUMER STATED NO WHERE IN THE MANUAL DID IT STATE THAT. UPDATED 02/02/11 THE CONSUMER STATED DURING AN UNUSUAL COLD DAY, WHEN HE ATTEMPTED TO START THE VEHICLE, IT IMMEDIATELY DIED. HE STARED IT AGAIN, AND IT RAN FOR A FEW SECONDS, THEN STARTED MISSING SEVERELY AND WOULD DIE AGAIN IF HE HADN'T STAYED ON THE THROTTLE. THE CONSUMER STATED THE HIGH PRESSURE FUEL PUMP DISINTEGRATES, FILLING THE ENTIRE FUEL SYSTEM WITH METAL BITS, AND NECESSITATING VERY EXPENSIVE REPAIRS. UPDATED 09/16/11*JB

PREMATURE REAR BRAKE WEAR AND FAILURE. HEAVY BRAKE DUSTING ON REAR WHEELS SINCE NEW. REAR BRAKES NEED TO BE REPLACED AT 25,000 MILES AND 50% OF THE MILES WERE HIGHWAY MILES. SPONGY BRAKE PETAL AND HEAVY REAR WHEEL BRAKE DUST REPORTED TO DEALER 3 TIMES WHEN NEW AND AT THE NORMAL SERVICE INTERVALS. VW DEALER SERVICE MANAGER SAID ALL 09' JETTA'S REAR BRAKES ARE WEARING OUT BETWEEN 20,000 AND 30,000 MILES. EITHER REAR BRAKE DESIGN OR MATERIALS ARE DEFECTIVE CAUSING PREMATURE WEAR AND FAILURE. *TR

I JUST DISCOVERED A BRAKE PROBLEM ON MY WIFE'S VEHICLE AND WANTED TO BRING YOUR ATTENTION TO IT. MY WIFE COMPLAINED THAT SHE WAS HEARING NOISES COMING FROM THE REAR WHEELS AND THAT THE BRAKE PEDAL FELT DIFFERENT. I WENT TO CHECK THE CAR AND FOUND THAT THE DISK BRAKE ON THE PASSENGER SIDE HAD BEEN DAMAGED BY THE PAD. THE DAMAGE OCCURRED ON THE INSIDE OF THE DISK WHILE THE OUTER PART OF THE DISK WAS OK. IN FACT, THE OUTER PAD OF THE BRAKE SEEMS TO BE IN GREAT SHAPE AND CAPABLE OF PROVIDING MANY MORE MILES OF BRAKING. THE DISK ON THE REAR DRIVER SIDE DOES NOT APPEAR TO HAVE ANY DAMAGE NOR DOES IT SHOW SIGNS OF PREMATURE WEAR. I IMMEDIATELY CALLED THE VW DEALERSHIP HERE IN ORLANDO SERVICE DEPARTMENT. THEY INDICATED THAT THE UNEVEN WEAR OF THE BRAKE PAD COULD HAVE BEEN DUE TO THE PARKING BRAKE PARTIALLY ENGAGED. THEY ALSO SAID THAT THE OEM BRAKE PADS OF THIS VEHICLE ARE EXPECTED TO LAST ABOUT 36,000 MILES. OUR VEHICLE CURRENTLY HAS 40,000; THEREFORE, THERE WAS NO IMMEDIATE CAUSE FOR CONCERN. I INQUIRED ABOUT AN APPOINTMENT TO HAVE THE BRAKE SYSTEM INSPECTED FOR MANUFACTURING PROBLEMS AND THEY INDICATED THAT THE WARRANTY FOR THAT KIND OF ISSUE HAD ENDED AT 36,000 MILES. I MADE A QUICK SEARCH ONLINE FOR RELATED ISSUES AND FOUND THAT A GOOD NUMBER OF 2009 JETTA DRIVERS HAVE FILED SAFETY COMPLAINTS WITH THE NHTSA ABOUT THE SAME PROBLEM. THIS IS A MECHANICAL PROBLEM THAT I WOULD EXPECT FROM OTHER MANUFACTURERS AND AM TAKEN ABACK THAT I NOW SEE IT ON A VW. WE HAVE COME TO TRUST VW ENGINEERING AND MANUFACTURING TO A POINT THAT MAKES IT HARD TO UNDERSTAND WE ARE DEALING WITH SOMETHING LIKE THIS ON A NEW CAR. BUT, THE QUESTION STILL REMAINS ABOUT WHAT IN THIS CAR BRAKING SYSTEM COULD POSSIBLY CAUSE IT TO WEAR SO REMARKABLY PREMATURE AND UNEVEN. WE CERTAINLY HOPE THIS IS NOT SOMETHING WE WILL HAVE TO 'LIVE WITH' IN TERMS OF OWNERSHIP OF VW VEHICLES. I RESPECTFULLY REQUEST YOUR PROMPT ATTENTION TO THIS AND A QUICK RESPONSE. THANK YOU *TR

I WAS DRIVING MY 2009 VW JETTA WOLFSBURG EDITION ON THE INTERSTATE AT 65MPH WHEN SUDDENLY THE CAR LOSES POWER AND SHUTS OFF. I HAPPENED TO BE IN THE PASSING LANE AND LUCKILY WAS NOT STRUCK FROM BEHIND. THIS SAME SITUATION HAS SINCE OCCURRED 10-15 TIMES. MY WIFE AND I ARE HOPING A NEW CAR WILL ISSUED TO US AS WE JUST CAN'T RISK THE LIVES OF OUR FAMILY. THIS CAR SHOULDN'T BE ON THE ROAD ANYMORE....IT HAS BEEN TO THE DEALERSHIP 3X WITH NO RESOLUTION. *TR

2009 VOLKSWAGEN JETTA 30,898 MILES REAR BRAKES ROTORS WORN AND PADS GONE. FRONT BRAKES STILL HAVE 40,000 MILES LEFT ON PADS, LOOK NEW ACCORDING TO CERTIFIED ASE BRAKE MECHANIC. CAR DOES NOT STOP SAFELY. MECHANIC WAS SHOCKED AT THE BRAKE WEAR ON REAR ROTORS AND PADS AND THE EXTREME WEAR ON THE BACK PADS AND ROTORS. CERTIFIED ASE MECHANIC ADVISED THAT FRONT WHEEL DRIVE CARS BRAKES SHOULD WEAR EVENLY, NOT ENTIRELY ON BACK BRAKES. VEHICLE NOT BREAKING RIGHT AT LOW OR HIGH SPEEDS. CAR STILL UNDER MANUFACTURER WARRANTY, DEALER REFUSES TO REPLACE. *TR

WHILE DRIVING ON INTERSTATE 5 IN CENTRAL OREGON, GOING APPROX. 60 MPH, 2009 DIESEL JETTA LOST POWER AND BEGAN TO STALL OUT. I HAD DRIVEN ALMOST 245 MILES ON THIS DAY (WITH THE SAME TANK OF FUEL), BEFORE THE STALL OCCURRED. MANY WARNING LIGHTS CAME ON THE DASH, INCLUDING A FLASHING GLOW PLUG LIGHT WITH ENGINE SYMBOL, ENGINE DEFAULT LIGHT AND WORKSHOP WARNING LIGHT. UPON COMING TO A STOP, THE CAR DIED COMPLETELY, WOULD NO LONGER START, AND HAD TO BE TOWED TO VW. UPON RECEIPT OF THE CAR, VW TRIED TO ACCUSE ME OF USING "BAD FUEL" BUT THEN CHANGED THEIR STORY, ONCE THEY DID MORE RESEARCH (AND THEY FOUND THAT MANY PEOPLE ACROSS THE US ARE HAVING THIS PROBLEM). VOLKSWAGEN STATES THAT THERE IS A COMPLETE FUEL PUMP SYSTEM FAILURE, WITH METAL PARTICULATE IN THE FUEL FILTERS AND SYSTEM, AND ALL COMPONENTS MUST BE REPLACED. THIS IS CURRENTLY IN PROGRESS, AND I AM STRANDED APPROXIMATELY 1,000 MILES FROM MY HOME, WITH NO INDICATION OF A SET COMPLETION DATE FOR REPAIRS. I AM VERY CONCERNED THAT THIS ISSUE WILL REOCCUR, AS IT IS BEING REPORTED ON A LARGE SCALE BY MANY TDI JETTA OWNERS ON THE WEB FORUMS. PLEASE SEE LINKS: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=273983 HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=269781 HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=280693 HTTP://WWW.TDI-ISSUES.COM/HPFP-CASES-TAC68/ HTTP://WWW.TDI-ISSUES.COM/HPFP-CASES-TAC68/2010-VW-JETTA-TDI-GAP186.HTM#COMMENT344 HTTP://WOT.MOTORTREND.COM/DIESEL-INVESTIGATION-NHTSA-INVESTIGATING-VOLKSWAGEN-JETTA-TDIS-OVER-STALLING-8723.HTML. *TR

WAS DRIVING ON RESIDENTIAL STREET, APPROXIMATELY 25-30 MPH, AND CAR JUST LOST POWER AND STALLED. AFTER A FEW MINUTES IT COULD START AGAIN - BUT THE VEHICLE WOULD NOT MOVE, EVEN IF GAS WAS PUSHED DOWN. AFTER A WEEK AT THE DEALERSHIP - THEY SAID IT WAS THE THROTTLE. MY CAR WOULD NOT START BEFORE (AFTER ONLY HAVING THE CAR FOR APPROXIMATELY 7 MONTHS AND APPROXIMATELY 2000 MILES) - AND AFTER HAVING IT TOWED TO THE DEALER, THEY JUST SAID THE FUEL WAS GELLING. BUT THEY DID DO A COMPUTER UPGRADE AND SAID THERE "PARTICLES IN THE FUEL LINE" THAT THEY CLEANED OUT AND SAID I MAY HAVE GOTTEN "BAD FUEL". 1 WEEK AFTER MY 40000 MILE ROUTINE MAINTENANCE CHECK - MY GLOW PLUG LIGHT WENT ON AND I HAD TO HAVE A SENSOR REPLACED.

CAR HAS STUTTERED WHEN ACCELERATING FROM STOP SINCE PURCHASING WITH 12 MILES. ON 12/21/2009, CAR LOST POWER AND STUTTERED AT SPEED ON INTERSTATE HIGHWAY. THE ROAD IMMEDIATELY CLIMBED A HILL. WITH ACCELERATOR TO THE FLOOR, THE CAR DROPPED TO UNDER 60 MPH AND I SHIFTED FROM 6TH TO 5TH. CAR STILL KEPT DECELERATING SO I SHIFTED TO 4TH. FORTUNE PROVIDED A REST AREA AS THE CAR GOT TO ABOUT 45 MPH ON THE INTERSTATE. AFTER PARKING, CAR STALLED WHILE IDLING. STARTING ENGINE WOULD ROUGHLY IDLE AT 1/2 OF THE IDLE RPM FOR ABOUT 5 SECONDS BEFORE STALLING. AFTER 4 TRIES, I LET THE CAR SIT FOR 10 MINUTES AND IT RESTARTED WITHOUT FURTHER INCIDENT. THE CAR HAD DIESEL PURCHASED IN UPSTATE NY IN THE WINTER, PRESUMABLY A WINTER BLEND. THE INCIDENT HAPPENED IN VA IN 30+ DEGREE TEMPERATURES, SO PRESUMABLY GELLING OF THE FUEL WAS NOT THE PROBLEM. ADDITIONALLY, ON 12/17/2010, CAR STARTED BUT WOULD NOT REV ABOVE 1500 RPM EVEN WHILE OUT OF GEAR. WOULD NOT GO MORE THAN 10 MPH. I ASSUME IT IS THE FUEL SYSTEM BUT THE VW DEALER CLAIMS EVERYTHING IS FINE WITH THE CAR.

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY HESITATE WHILE ACCELERATING FROM A STOP. THE CONTACT APPLIED PRESSURE TO THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT RESPOND FOR A FEW SECONDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 50,000.

THE VEHICLE WAS EMITTING A DIESEL FUEL TYPE ODOR. THE DRIVER OF THE VEHICLE WAS HEADED BACK TO THE OFFICE IMMEDIATELY UPON DISCOVERING THE ODOR. ON THE HIGHWAY THE VEHICLE DIED. THE ONLY LIGHT THAT ILLUMINATED WAS THE GLOW PLUG LIGHT. THE VEHICLE WAS TOWED INTO THE SHOP. THE DEALERSHIP AT THAT POINT REPLACED A LEAKING COMPONENT WITHIN THE FUEL SYSTEM. MY COMPANY AUTHORIZED THE PART REPLACEMENT. THE PART WAS REPLACED BUT THE VEHICLE STILL DID NOT START. LONG STORY SHORT, WE NEED A CYLINDER HEAD WHICH IS APPROX $7500 SINCE THE LEAKING FUEL HAD CAUSED THE TIMING BELT TO SKIP TIMING. THE VEHICLE AT THIS TIME IS STILL AT THE DEALERSHIP AWAITING OUR DECISION. THE ONLY THREE OPTIONS ARE REPLACE THE CYLINDER HEAD, ENGINE OR DECOMMISSION A CAR WITH LESS THAN 48K MILES. BASED ON THE INFORMATION FOUND ON THE INTERNET THIS PARTICULAR VEHICLE HAS SEVERAL INCIDENTS FILED IN REGARDS TO LEAKING FUEL SYSTEM AND STALLING. *TR