2009 VOLKSWAGEN JETTA Complaints

TOOK MY CAR IN FOR THE 20000 MILE SERVICE. LAST SERVICE WAS AT 10000 MILES. WAS TOLD I NEEDED REAR BRAKE PADS AND ROTORS 300+ DOLLARS. SOMETHING IS WRONG HERE. I HAVE COMPLAINED ABOUT MY BRAKES SQUEAKING THE LAST THREE TIMES I BROUGHT IT IN TO THE DEALER. I WAS NEVER TOLD THERE WAS ANYTHING WRONG. I SPOKE TO VOLKSWAGEN CUSTOMER SERVICE THE 800 NUMBER, TOLD THEM THE ISSUES, THEY SAID THE BRAKES ARE APPLIED ON ALL 4 WHEELS WHEN STEPPING ON THE PEDAL, THIS RIGHT HERE TELLS ME SOMETHING IS WRONG, IF BRAKES ARE APPLIED TO ALL WHEELS THEN THE PADS SHOULD WEAR EVENLY, I WAS TOLD I WOULD HAVE TO REPLACE THE REAR PADS AND ROTORS AGAIN BEFORE I HAVE TO DO THE FRONT ONCE. I ALSO HAVE COMPLAINED ABOUT THE RPM'S SHOOTING UP VERY HIGH WHEN I START THE CAR AND NEED TO HOLD THE BRAKE HARD WHEN I PUT IT IN GEAR OR I WILL LUNGE BECAUSE THE RPMS ARE SO HIGH, AFTER ABOUT A MUINUTE I CAN RELEASE THE BRAKE AND DRIVE BECAUSE THE RPMS HAVE SETTLED DOWN. AGAIN I WAS TOLD THIS IS HOW THE CAR WORKS.

MY 2009 VW JETTA HAS BEEN PREMATURELY WEARING REAR DISC BRAKES AND EXPERIENCED A REDUCTION IN BRAKE PERFORMANCE. MY CAR HAS LESS THAN 20,000 MILES AND I ALREADY HAD TO TAKE IT TO THE DEALER FOR NEW REAR PADS AND ROTORS AND IT COST ME OVER $400!!!! THIS IS A SAFETY ISSUE BECAUSE MOST PEOPLE THAT PURCHASE A NEW VEHICLE WILL NOT TAKE IT INTO THE DEALERSHIP UNTIL MAY 30,000+ MILES. THIS SEEMS TO BE A VERY COMMON ISSUE WITH 07-09 VW JETTA'S AND IT SHOULD BE FIXED BY VW! *TR

(2009 VW JETTA TDI) ENGINE STALLS WHEN TRYING TO TAKE OFF FROM STOP. HAS HAPPENED A TOTAL OF FOUR TIMES, CAR ONLY HAS 32,000 MILES. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTSWAGEN. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR LOCKS WERE BROKEN. THE CONTACT STATED THAT THE LOCKS HAD FRACTURED BEFORE AND WERE REPAIRED UNDER WARRANTY. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED FOR REPAIRS WOULD NOT BE AVAILABLE FOR APPROXIMATELY ONE MONTH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 28,000. UPDATED 01/18/11 *BF THE CONSUMER STATED THE FRONT PASSENGER DOORS ARE NOT EXHIBITING THE SAME PROBLEM. UPDATED 04/19/11

FROM THE FIRST WEEK I OWNED THIS BRAND NEW JETTA TDI SPORTSWAGON (WITH A MANUAL TRANSMISSION) IT WOULD PERIODICALLY "FAULTER" OR MOMENTARILY LOSE POWER AT ABOUT 38 MPH. I DRIVE QUITE A BIT AND THE PROBLEM WOULD OCCUR RANDOMLY, PERHAPS EVERY OTHER DAY. I'VE YET TO BE ABLE TO DUPLICATE THE PROBLEM BY RECREATING THE DRIVING CONDITIONS, BUT IT ALWAYS HAPPENS AT THE SAME SPEED, RIGHT AFTER UPSHIFTING. I NOTIFIED THE DEALERSHIP ABOUT THE PROBLEM RIGHT AWAY AND THEY CHECKED IT OUT WHEN I BROUGHT IT IN FOR IT'S FIRST SERVICE APPOINTMENT. AS EXPECTED, THE TECHNICIAN WAS UNABLE TO RECREATE THE PROBLEM AFTER A SHORT TEST DRIVE. THIS VEHICLE NOW HAS OVER 45,000 MILES AND THE FAULTERING CONTINUES TO OCCUR EVERY FEW DAYS.

MY 2009 VW JETTA SPORTWAGEN TDI HAS WORN OUT THE REAR BRAKE PADS IN LESS THAN 30 THOUSAND MILES, WHILE THE FRONT PADS ARE AT 75%. WHEN THE CAR WAS NEW I NOTICED THAT THERE WAS MORE BRAKE DUST ON THE REAR WHEEL THAN ON THE FRONT. I WAS TOLD THAT THIS CAR HAD A SYSTEM TO BALANCE THE BRAKING BETWEEN FRONT AND REAR. THE EXCESSIVE REAR PAD WEAR IS A GOOD INDICATION THAT THERE IS NO BALANCE BETWEEN FRONT AND REAR BRAKING, AND THAT THERE IS A PROBLEM WITH THE REAR BRAKING THAT COULD CAUSE THE REAR OF THE CAR TO SKID IN HEAVY BRAKING. *TR

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. WHILE DRIVING 55 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HIGH PRESSURE FUEL PUMP FAILED BECAUSE METAL HAD SPREAD THROUGHOUT IT. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 25,500.

LOSS OF POWER, CAR GOES INTO LIMP MODE WHEN THIS HAPPENS IT IS A FUEL SYSTEM FAILURE THE HIGH PRESSURE FUEL PUMP IT SEND METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM REPLACE THE FUEL SYSTEM I HAVE DONE THIS ONCE AND NOW IT HAS FAILED THE 2 TIME ALL AT MY EXPENSE, CAR IS CURRENTLY NOT RUNNING CAN'T AFFORD ANOTHER REPAIR A REAL SAFETY ISSUE, NO WARNING WHEN THE VEHICLE GOES INTO POWER REDUCTION. *TR

ON 11/3/2010 I TOOK MY 2009 VW JETTA TDI IN FOR ITS 30,000 MILE SERVICE. I WAS CALLED AND TOLD MY VEHICLE WAS READY FOR PICK UP THAT EVENING. WHEN I ARRIVED THE SERVICE ADVISOR TOLD ME HE HAD BAD NEWS, MY FUEL PUMP HAD FAILED. THEY GAVE ME A LOANER CAR AND ASKED ME TO BRING IN MY LAST 4-5 FUEL RECEIPTS. I TOLD THEM I DON'T KEEP FUEL RECEIPTS. THEY SAID VW MAY NOT WARRANTY THE FAILURE OF THE FUEL PUMP WITHOUT THE FUEL RECEIPTS. I WAS TOLD ON 11/6/2010 THAT THEY HAD APPROVED THE WARRANTY REPAIR. MY CONCERN IS THAT THIS MAY HAPPEN AGAIN (THE FAILURE OF THE FUEL PUMP) AND COULD PUT ME IN A DANGEROUS SITUATION. I WOULD LIKE TO MAKE SURE THE REPAIR IS A NEW AND UPGRADED PART AND NOT THE SAME FAILING PART. *TR

DRIVING AT 20 MPH HEARD A CLANKING NOISE LIKE A SPOON IN THE GARBAGE DISPOSAL COMING FROM THE ENGINE COMPARTMENT. MFD DISPLAYED ENGINE FAIL AND THE CAR SHUT OFF AND WOULD NOT RESTART. FILLED UP WITH APPROVED DIESEL FROM MOBIL A WEEK PRIOR. STILL HAD A LITTLE LESS THAN HALF A TANK. HAD VEHICLE TOWED TO LOCAL VW DEALERSHIP. VW DESCRIBED THE PROBLEM AS FUEL CONTAMINATION. SUBSEQUENTLY DETERMINED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED AND CAUSED SIGNIFICANT FUEL SYSTEM DAMAGE. VW REPLACED ENTIRE FUEL SYSTEM UNDER VEHICLE WARRANTY. RESEARCHED THE ISSUE AND DETERMINED THIS WAS NOT AN ISOLATED ISSUE FOR THIS VEHICLE (2009 VW JETTA TDI). MOREOVER, THE NOTION OF 'CONTAMINATED FUEL' SEEMS TO BE A CATCH-ALL PHRASE THAT DETRACTS FROM WHAT MAY BE THE REAL PROBLEM OF FAILED ENGINEERING AS IT RELATES TO THE HPFP. LASTLY, THE IMMEDIATE SHUTTING OFF OF THE ENGINE MADE FOR A VERY UNSAFE CONDITION DUE TO THE INABILITY TO EASILY STEER OR ACCELERATE TO A SAFE LOCATION. VEHICLE WAS STUCK PARTIALLY ON THE ROADWAY AND HAD TO BE PUSHED AND COASTED BACKWARDS TO A SAFE PARKING SPOT OUT OF THE ROADWAY AND ALONG THE CURB. *TR