2009 VOLKSWAGEN JETTA Complaints

CAR HAD BEEN OPERATING NORMALLY ALL SERVICE PERFORMED AND NO NOTIFICATION FROM DEALERSHIP. ON 10/26/2010 WAS DRIVING AT POSTED SPEED LIMIT ON ALHAMBRA BLVD IN PLEASANT HILL/MARTINEZ CA. WAS COMING DOWN SLIGHT HILL AND TOUCHED ACCELERATOR TO CLIMB SLIGHT GRAD WHEN THE ENGINE JUST STALLED AND SHUT DOWN. THERE WAS NO WARNING. CAR COULD NOT BE RESTARTED. THERE WAS A SMALL NOISE FROM THE ENGINE COMPARTMENT AND A SHUTTER AS THE MECHANICAL POWER STEERING FAILED WHEN THE ENGINE STALLED. THE CAR WAS PUT ON A FLAT BED BY MARTINEZ PD AND TAKEN TO A LOCAL SHOP WHERE NOTHING WAS DONE EXCEPT CALL THE DEALERSHIP. THE DEALERSHIP, DORITO BRO IN WALNUT CREEK CA, REQUIRED THE CAR BE FLAT BEDDED TO THEM. THE CAR WAS TAKEN TO THE DEALER SHIP ON 10/27/2010 THE DEALERSHIP THEN INFORMED ME THAT THE BATTERY WAS SHOT AND THEY COULD NOT EVEN TROUBLE SHOOT THE PROBLEM WITH OUT A REPLACEMENT BATTERY. THERE HAD BEEN NO BATTERY FAILURE PRIOR TO THIS INCIDENT. THE BATTERY WAS REPLACED AND THE DEALERSHIP COULD NOT TELL WHAT WAS WRONG WITH THE CAR. ON 10/28/2010 THEY BELIEVED IT WAS THE FUEL PUMP. THE PUMP WAS REPLACED ON 11/1/2010 AND THE CAR COULD STILL NOT BE STARTED. THE DEALERSHIP AS OF 11/2/2010 HAS OPENED UP ANOTHER TECH TICKET TO TRY TO RESOLVE THE PROBLEM. 11/3/2010 WAS INFORMED BY DEALERSHIP THAT THE FUEL PUMP NEEDED NEW BOLTS BECAUSE THE OLD BOLTS CAN NOT BE REUSED DUE TO THE SENSITIVE NATURE OF THE TDI MOTOR. I ASKED IF THE FUEL PUMP FAILED AND CONTAMINATED THE ENGINE DEALERSHIP SAID NO. *TR

HAVE ALWAYS HAD CAR SERVICED AT DEALER PER RECOMMENDATIONS. ON 10/14/10 CAR MADE A NOISE AT STOPLIGHT THEN NOISE QUIT. PULLED OUT FROM STOPLIGHT AND CAR DIED SUDDENLY AND WITHOUT WARNING. WAS ABLE TO RESTART AND IT RAN FOR AN ADDITIONAL 1-2 SECONDS BEFORE DYING AGAIN AND WOULD NOT RESTART. HAD TO COAST IT THROUGH A HIGH TRAFFIC AREA ACROSS HIGHWAY OVERPASS AND INTO PARKING LOT. TOWED IT TO DEALER WHO FOUND THAT HIGH PRESSURE FUEL PUMP HAD "COME APART" AND DISBURSED METAL SHAVINGS THROUGHOUT COMPLETE FUEL SYSTEM. HAD TO REPLACE ENTIRE FUEL SYSTEM FROM TANK ON. OUR INITIAL ESTIMATE TO REPAIR (AFTER OUR EXTENDED WARRANTY PAID FOR INITIAL COMPONENT THAT FAILED AND VW PAID FOR 50% OF PARTS) WAS $7100. *TR

DRIVING A 2009 JETTA SPORTWAGEN TDI ON I-280 WHEN LOW FUEL INDICATOR CAME ON. STOPPED AND REFUELED WITH DIESEL AT A STATION APPROXIMATELY 3/4 MILES FROM I-280. WHILE RETURNING TO THE INTERSTATE SPEEDS (DURING OR SHORTLY AFTER REACHING THEM) THE GLOW PLUG LIGHT BEGAN BLINKING, THE CAR LOST POWER AND WENT INTO "LIMP MODE" AND WAS INFORMED BY ITS COMPUTER THAT THERE WAS AN ENGINE MALFUNCTION AND TO TAKE IT TO THE DEALER. WHILE EN ROUTE TO THE DEALER FOR REPAIRS (WAS ADVISED BY THE DEALER SERVICE DEPARTMENT TO CONTINUE OF THE CAR WAS STILL RUNNING AND NO RED MALFUNCTION LIGHTS WERE ILLUMINATED), A MARKED LOSS OF POWER WAS OBSERVED (EVEN CONSIDERING LIMP MODE), AND THE CAR BEGAN SHUDDERING. WHILE ON THE OFFRAMP, DECELERATED TO A RED LIGHT AT WHICH POINT THE ENGINE DIED COMPLETELY AND COULD NOT BE RESTARTED. PROCEEDED TO BE STUCK IN TRAFFIC WHILE WAITING FOR THE TOW TRUCK (IT WOULD HAVE BEEN UNSAFE TO ATTEMPT TO PUSH THE VEHICLE ACROSS THE INTERSECTION OR BACK ONTO THE OFFRAMP GIVEN TRAFFIC CONDITIONS). DEALER DIAGNOSED AS HIGH PRESSURE FUEL SYSTEM HAVING FACTORY CONTAMINATION, THE ENTIRE FUEL SYSTEM IS BEING REPLACED (TANK, LOW PRESSURE FEED PUMP, HIGH PRESSURE PUMP, INJECTORS), ESTIMATED COST OF PARTS $5300, WITH 14 HOURS LABOR. ALTHOUGH UNDER WARRANTY (~30,000 MILES ON THE ODOMETER), THIS STILL LEFT ME STRANDED AND IT WOULD BE A VERY EXPENSIVE REPAIR IF IT HAPPENS AGAIN AT 60,000 MILES. THERE IS ALSO THE POTENTIAL FOR A DANGEROUS ACCIDENT IF IT HAPPENED TO FAIL AT A LESS OPPORTUNE LOCATION. *TR

WHILE MERGING INTO TRAFFIC MY 2009 VW JETTA TDI ENGINE LOSS POWER AND LATER STALLED AT A INTERSECTION AND WOULD NOT RUN. THIS WAS THE FIRST TIME I HAD ANY PROBLEMS WITH THIS CAR. THE REPAIR SHOP SAID THE HIGH PRESSURE FUEL PUMP FAILED WHICH SENT METAL ALL THROUGH THE FUEL SYSTEM. THEY STATE OVER $8,000.00 TO REPLACE THE ENTIRE FUEL SYSTEM AND IT IS NOT COVERED UNDER THE SERVICE CONTRACT. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE VEHICLE HAD HANCOCK TIRES SIZE 205/55/R16, DOT NUMBER 1GRPDYH. WHILE HAVING THE TIRE EXAMINED, THE CONTACT WAS INFORMED BY A MECHANIC THAT THE FRONT DRIVER SIDE TIRE WAS CRACKED ALONG THE SIDEWALL. THE TIRE WAS NOT REPLACED AND THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 57,000.

2009 VOLKSWAGEN VW JETTA REAR BRAKE WEAR EXCESSIVELY UNEVEN. NO BRAKE PAD REMAINING ON REAR PASSENGER WHEEL UNDER 16,000 MILES. *TR

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD NOT MOVE AND THE ENGINE WOULD NOT REV. THE CONTACT HAD TO SHIFT INTO NEUTRAL, MANUALLY REV THE ENGINE AND THEN SHIFT INTO DRIVE SO THAT THE VEHICLE WOULD ACCELERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE DEALER COULD NOT FIND THE CAUSE OF THE FAILURE. THE FAILURE WAS INVOLVED IN A CRASH BECAUSE OF THE FAULTY TRANSMISSION; THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000.

I OWN A 2009 JETTA TDI WITH A DSG TRANSMISSION. I FEEL LIKE I AM GOING TO GET HIT WHEN I START FROM A STOP. THE TRANSMISSION JUMPS AND HESITATES. IT HAS BEEN TO THE DEALER WITH OUT BEING FIXED. IT IS TERRIFYING TO DRIVE A CAR THAT MAY OR MY NOT ACCELERATE WHICH ALSO JUMPS IN AND OUT OF GEAR! *TR

WHILE DRIVING AT HIGHWAY SPEED, 65MPH, MY '09 JETTA TDI STALLED. I LOOKED AT THE INSTRUMENT PANEL, IT SAID "ENGINE FAILURE." AFTER PULLING TO THE SIDE OF THE HIGHWAY, THE CAR WAS TOWED TO THE DEALERSHIP WHERE I BOUGHT THE CAR NEW, AND HAD ALL RECOMMENDED SERVICES PERFORMED. AT 35,000 MILES, AND HAVING JUST BEEN SERVICED AT 30,000, I FEEL THIS CAR MAY CONTINUE TO HAVE THIS SAME STALLING PROBLEM AND IS UNRELIABLE. *TR

IN JULY, 2009 I PURCHASED A 2009 VW JETTA TDI SPORTSWAGEN. THE CAR IS A TWO LITER DIESEL. AT 9900 MILES THE HIGH PRESSURE FUEL PUMP FAILED AND LEFT MY WIFE STRANDED IN TRAFFIC. VW OF AMERICA REPLACED THE ENTIRE FUEL SYSTEM, FROM THE FUEL TANK TO THE FUEL INJECTORS. THE REPAIR RETAILS FOR APPROXIMATELY $10,000. I HAVE READ MANY COMPLAINTS ON THE VARIOUS WEBSITES ABOUT THIS ISSUE AND IT APPEARS TO BE A RECURRING ISSUE. I AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE GOING FORWARD AS MY WIFE DRIVES OUR GRANDCHILDREN TO SCHOOL IN THE CAR DAILY. EVERY TIME WE USE THE CAR, WE PRAY IT WILL NOT FAIL AGAIN. IT IS VERY STRESSFUL. VW WAS VERY COOPERATIVE AND EVEN GAVE US A LOANER VEHICLE. IN MY OPINION, VW SHOULD BE REQUIRED TO MAKE A RECALL OF ALL 2009 TDI DIESELS FOR AT LEAST A CHECK OF THE FUEL FILTER TO SEE IF IT HAS SOME METAL PARTICLES IN IT, WHICH IS AN INDICATION OF THE HIGH PRESSURE FUEL PUMP DESTROYING ITSELF. THE DEAL TOLD ME OURS WAS FULL OF METAL SHAVINGS. EVEN THOUGH VW WAS COOPERATIVE IN FIXING THE PROBLEM, THEY GAVE ME NO ASSURANCE IT WOULDN'T HAPPEN AGAIN, IN FACT THEY WERE VERY VAGUE ABOUT IT. THEY INSISTED ON KEEPING ALL THE REPLACED PARTS SO THE HOME OFFICE COULD EVALUATE WHAT WENT WRONG. THIS INDICATES TO ME THEY KNOW WHAT IS GOING ON AND ARE BEING VERY SLY ABOUT JUMPING INTO A RECALL. THEY SHOULD BE REQUIRED TO AT LEAST INFORM OWNERS OF THE DANGER LURKING BECAUSE THE POTENTIAL FOR A TERRIBLE ACCIDENT IS CLEARLY THERE. MY WIFE WAS LUCKY THAT SHE WAS ABLE TO GET OFF THE ROADWAY WITHOUT INJURY. THE CAR HAS ANOTHER ISSUE WHICH CAN BE BEST DESCRIBED AS A "BOGGING" WHEN ACCELERATING. THE BOGGING HAPPENS WHEN TRYING TO ACCELERATE, LIKE WHEN MAKING A LEFT TURN IN FRONT OF TRAFFIC. IT DOESN'T HAPPEN ALL THE TIME. I HAVE ALSO READ MANY COMPLAINTS ON THE INTERNET ABOUT THIS ISSUE. THE DEALER'S RESPONSE WAS THAT THEY WERE NOT AWARE OF THIS, WHICH I DO NOT BELIEVE AND THAT THEY COULD NOT MAKE IT RECUR WHEN THEY DROVE THE CAR-ANOTHER SAFETY ISSUE! *TR