2009 VOLKSWAGEN JETTA Complaints

I OWN A 2009 VW JETTA TDI WITH 22,000 MILES ON IT. IN THE MIDDLE OF MAY THE ENGINE EMISSIONS WARNING LIGHT CAME ON AND I IMMEDIATELY CALLED THE DEALER WHO SERVICES THE CAR. I TOOK IT IN AND WAS TOLD THE GAS CAP MAY HAVE BEEN MOUNTED IMPROPERLY. THE LIGHT WAS OFF AT THAT POINT THE CAR WAS PICKED UP. A WEEK OR SO LATER THE SAME LIGHT CAME ON, THEN WENT OFF AND WAS SPORADIC FOR A WHILE. AFTER A FEW WEEKS OF THIS I TOOK THE CAR IN AGAIN (MID JUNE). AFTER BEING IN THE SHOP NOW FOR SIX WEEKS THE DEALER HAS INFORMED ME THAT THE PROBLEM IS WITH THE FUEL SYSTEM AND THAT THE FUEL PUMP HAS FAILED.THEY SAY THERE IS RUST AND OTHER CONTAMINATION IN IT AND THERE MUST HAVE BEEN WATER IN THE SYSTEM. VW HAS REFUSED TO COVER IT UNDER THE WARRANTY. THE COST OF REPLACING THE ENTIRE FUEL SYSTEM WILL BE $8,000-$10,000. HAVING RESEARCHED THE ISSUE ONLINE I HAVE FOUND THAT THIS IS AN OFTEN REPORTED OCCURRENCE AND A KNOWN PROBLEM WITH THE 2009 JETTA TDIS. IT APPEARS THAT VW IS COVERING THE PROBLEM IN MANY CASES BUT NOT IN OTHERS. VW SHOULD BE MORE RESPONSIBLE AND ADMIT THIS IS A PROBLEM AND COVER THE REPLACEMENT OF THE SYSTEMS. THIS PROBLEM IS A POINT OF DISCUSSION ON NUMEROUS FORUMS SEE HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380 I RECOMMEND THAT YOU RESEARCH THIS ISSUE. VW IS TRYING TO FOIST IT OFF ON THE CUSTOMERS RATHER THAN TAKING RESPONSIBILITY FOR IT. I MAY WELL NEED TO FILE SUIT AGAINST THE DEALERSHIP TO GET THIS ISSUE RESOLVED. *TR

REAR BRAKE PADS HAVE WORN OUT AT ONLY 20K, CONSUMERS THINK THIS CAN BE A CALIPER PROBLEM OF EMERGENCY BRAKE CABLE PROBLEM THAT VW NEEDS TO ADDRESS AND / OR RECALL! *TR

JETTA TDI SEDAN 24000 MILES. ENGINE STALLED AT THE ROAD WITH ENGINE FAULT MESSAGE FROM MFD. GLOW PLUG STARTED BLINKING. VW DEALER SAID IT'S DUE TO CONTAMINATED FUEL. BUT ALL OVER THE US PEOPLE ARE FACING THIS ISSUE. VW IS NOT YET RECOGNIZING THIS ISSUE. LOOKS LIKE A MAJOR FAILURE IN THEIR FUEL PUMP. *TR

GENTLEMEN: MY STORY TAKES LONGER TO TELL THAN 2,000 CHARACTERS. PLEASE CONTACT ME SO I CAN TELL YOU AND DOCUMENT EVERYTHING. [XXX] PORTION OF [XXX] JUNE 11, 2010 EMAIL TO WEBMASTER: "I PURCHASED A NEW VW JETTA TDI DIESEL VEHICLE ON JUNE 3, 2009 FROM LITHIA VOLKSWAGEN IN MEDFORD, OREGON. I WAS DRIVING IT HOME LAST DECEMBER WHEN SUDDENLY THE CHECK ENGINE TROUBLE LIGHTS STARTED FLASHING. THE CAR DIED AND WOULD NOT START AGAIN. IT HAD SOME 28,000 MILES ON IT AT THE TIME. I LIVE IN THE MOUNTAINS IN SOUTHERN OREGON. I TAKE MANY DAY TRIPS INTO THE MOUNTAINS OF OREGON AND NORTHERN CALIFORNIA, WHERE NO CELL PHONE SERVICE IS AVAILABLE. FORTUNATELY AT THE TIME MY CAR DIED I WAS IN CELL PHONE RANGE AND WAS ABLE TO CALL VW SERVICE WHO SENT A TOW TRUCK TO HAUL MY CAR TO THE DEALER IN MEDFORD, ABOUT 1 HOUR AWAY. MY SON WAS ABLE TO PICK ME UP FROM ALONG I-5 AND TAKE ME HOME. LITHIA TOOK A WEEK TO GET THE VEHICLE BACK TO ME. THEY SAID THE IN-TANK FUEL PUMP HAD DIED." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING MY VEHICLE, THE GLOW PLUG LIGHT STARTED TO FLASH. I PULLED OVER AND CHECKED THE OWNER'S MANUAL. THE MANUAL SAID TO BRING THE CAR A DEALER FOR SERVICE. I CONTACTED MY DEALER WHO SAID TO BRING IT RIGHT IN. STARTED DRIVING ON A HIGHWAY AT 50MPH AND APPROXIMATELY 5 MILES LATER THE CAR LOST ALL POWER AND SHUT DOWN. THE VACUUM ASSIST FOR THE BRAKES AND THE ELECRO-MECHANICAL STEERING SYSTEM WERE UNDER REDUCED LEVELS OF POWER. I MERGED TO THE FAR RIGHT AND OFF TO THE SIDE OF THE ROAD AS QUICKLY AND SAFELY AS POSSIBLE. THE CAR WAS TOWED TO A LOCAL DEALER 45 MINUTES LATER. THAT EVENING, I WAS TOLD THAT THERE WERE METAL CHIPS IN THE FUEL FILTER HOUSING. I VIEWED THESE CHIPS MYSELF. THE TECHNICIAN NOTED THAT THE FUEL REMOVED FROM THE SYSTEM WAS IN FACT DIESEL, NOT GASOLINE. HE ALSO INDICATED THAT THE FUEL DID NOT APPEAR TO BE CONTAMINATED. I RESEARCHED ON THE WEB THAT THE VW TDI HAS BEEN SUFFERING UNEXPECTED HIGH PRESSURE FUEL PUMP FAILURES. WHEN THE HPFP FAILS, IS SENDS METAL THROUGH THE ENTIRE FUEL SYSTEM. TODAY I RECEIVED A REPAIR ESTIMATE OF $10,260. VWOF A IS STILL DETERMINING IF THIS IS AN ITEM TO BE COVERED UNDER THE POWER TRAIN WARRANTY. *TR

WHEN AT A STOP SIGN OR AFTER APPLYING THE BRAKE, THERE IS A LONG LAG BEFORE THE ACCELERATOR WILL ENGAGE. ONCE WHEN STOPPED AT A STOP SIGN, I LET THE BRAKE PEDAL GO AND ENGAGED THE ACCELERATOR BECAUSE THERE WAS ONCOMING TRAFFIC. THE CAR ROLLED INTO THE ONCOMING LANES AND ONLY WHEN I REACHED THE THIRD LANE DID THE ACCELERATOR ENGAGE. AN ONCOMING LARGE PICKUP WAS ACCELERATING AWAY FROM HIS TRAFFIC LIGHT AND ALMOST BROADSIDED MY CAR. HE APPARENTLY DIDN'T SEE ME UNTIL ALMOST UPON ME. THIS LONG LAG BETWEEN LETTING THE BRAKE GO AND PRESSING THE ACCELERATOR HAS HAPPENED SEVERAL TIMES SINCE I PURCHASED THE CAR. THE BOARDWALK VW PEOPLE OF RICHARDSON, TX AS WELL AS THE UNIVERSITY VW PEOPLE IN ALBUQUERQUE, NM SAID THE THIS WAS BECAUSE BOTH THE BRAKE AND ACCELERATION DEPENDED ON HYDRAULIC PRESSURE THAT IS SHARED BETWEEN THEM. THEY ALSO SAID THAT THEY HAVE REPORTED THIS TO VW AND VW SAID THAT THIS WAS DESIGNED THIS WAY ON PURPOSE. I THINK THAT THIS IS A VERY DANGEROUS SITUATION. *TR

ENGINE FAILED ON 2009 VW JETTA TDI. LOST POWER ON CA HIGHWAY (UNSAFE). CAR HAS BEEN TOWED, DEALER CLAIMS BAD FUEL/FUEL CONTAMINATION. HAVE BEEN TOLD THAT IT IS A HIGH PRESSURE FUEL PUMP FAILURE, AN ONGOING PROBLEM WITH 2009/2010 JETTA TDI CARS. *TR

PLEASE REFERENCE NHTSA ACTION # PE09035. MY CAR HAS HAD THIS RECALL PERFORMED AND CONTINUES TO EXHIBIT THE BEHAVIOR ON MULTIPLE OCCASIONS SINCE HAVING THE RECALL PERFORMED IN NOVEMBER OF 2009. THE CAR HAS BEEN SERVICED AT THE DEALER NUMEROUS TIMES TO CORRECT THIS PROBLEM AND IT STILL OCCURS. THE DEALER PERFORMED THE RECALL IN NOVEMBER 2009, REPLACED THE AFFECTED TEMPERATURE SENSOR IN MARCH 2010, REPLACED THE BRAKE LIGHT SWITCH IN MAY 2010, AND REPLACED THE INSTRUMENT CLUSTER IN JUNE 2010. I JUST GOT THE CAR BACK FROM HAVING THE INSTRUMENT CLUSTER REPLACED ON FRIDAY, JUNE 11, 2010 AND THE "FALSE NEUTRAL" REFERENCED IN THE NHTSA ACTION # PE09035 OCCURRED AGAIN ON SUNDAY, JUNE 13, 2010. THE CAR IS CURRENTLY WAITING ON A SERVICE APPOINTMENT AT THE DEALER. THIS IS A MAJOR SAFETY ISSUE!! *TR

MY REAR BRAKES STARTED MAKING A HORRIBLE NOISE WHEN I APPLIED THE BRAKES ABOUT ONE MONTH AGO AROUND 5/1/2010. FROM THIS POINT ON, THE CAR'S BRAKING DISTANCE INCREASED BY ABOUT 50% WITH ABSOLUTELY NO WARNING TO ME. I BOUGHT THIS CAR BRAND NEW IN JANUARY OF 2009 AND IT ONLY HAS 16,000 MILES ON IT. MY CAR HAS BEEN SERVICED ON SCHEDULE FOR 500 MILE COURTESY INSPECTION, 5000 MILE SERVICE, 10000 MILE SERVICE AND 15000 MILE SERVICE. I TOOK MY CAR IN FOR VA STATE INSPECTION ON 6/4/2010. THE MECHANIC TOLD ME THAT MY REAR BRAKE PADS WERE COMPLETELY WORN THROUGH AND THAT THEY WERE BRAKING WITH METAL ON METAL CONTACT. THE MECHANIC STATED THAT THE FRONT BRAKES WERE BASICALLY IN "NEW" CONDITION. HE ALSO STATED THAT THE LEFT REAR BRAKE WAS IN WORSE SHAPE THAN THE RIGHT REAR BRAKE. THIS CAR ONLY HAS 16668 MILE ON IT. IT HAS BEEN SERVICED AS INSTRUCTED IN THE OWNERS MANUAL AND IT HAS NEVER BEEN RACED OR USED IN ANY WAY OUT OF THE NORMAL. THE VW DEALERSHIP CONFIRMED WHAT THE MECHANIC AT THE INSPECTION STATION TOLD ME. HE SAID THAT THE REAR BRAKES WERE GONE AND THAT THERE WAS NO BRAKE PAD LEFT AT ALL AND THE CAR WAS STOPPING WITH METAL ON METAL CONTACT. HE SAID THAT THE PADS AND ROTORS WOULD NEED TO BE REPLACED. I TOLD HIM THAT I USED TO WORK ON MY OLD CAR AND THAT THIS WAS NOT NORMAL. HE STATED HE HAS HAD A NUMBER OF VWS COME IN WITH THE SAME PROBLEM. HE ALSO STATED THAT THERE IS NO SENSOR IN THE REAR BRAKE PAD, THAT THE PADS WILL NOT BEGIN TO SQUEAL WHEN THEY ARE WORN DOWN OR PROVIDE ANY INDICATION WHATSOEVER THAT THEY HAVE FAILED OTHER THAN THE SOUND THEY MAKE ONCE THE METAL OF THE CALIPER IS HITTING THE METAL OF THE PADS. I DID SOME INITIAL RESEARCH ON THE INTERNET AND THIS SEEMS TO BE A PRETTY SERIOUS PROBLEM FOR VW. EVERY MECHANIC I HAVE TALKED TO ABOUT MY CAR HAS SAID THAT VWS ARE DESIGNED FOR THE REAR BRAKES TO DO MOST OF THE WORK. VW NEEDS TO PUT SOME TYPE OF WEAR SENSORS IN THE REAR BRAKES TO LET CONSUMERS KNOW WHEN THEY NEED TO REPLACE THEIR BRAKES BEFORE THEY FAIL. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) [XXX] . (DEAF AND SIGN LANGUAGE) AND [XXX] ( DEAF AND SIGN LANGUAGE), AND WE TRADED THE 2008 TOYOTA, CAMRY TO LEASE VOLKSWAGEN 2009 JETTA WITH GASOLINE ENGINE LAST JUNE, AND WE HAVE NOT BEEN HAPPY, BECAUSE, NOT SMOOTH RIDE, BETWEEN 35 AND 50 MILE PER MILE, AND, ALSO, NOT SMOOTH RIDE BETWEEN 70 AND 84 MILE PER HOUR, EVEN, ROTATION TIRE AND BALANCE TIRE THIRD OR FOURTH TIME, ... STILL, NOT SMOOTH RIDE, EVEN THE MILE PER GALLON'S POOR, AND MANY. ... THE VOLKSWAGEN DEALERS IN MASSACHUSETTS AND FLORIDA, THEY HAVE BEEN FIXING, AND, STILL, NOT SMOOTH RIDE, MILE PER GALLON'S AND ETC. ... [XXX] AND I HAVE BEEN FED UP. ... EVEN, I DROP OFF MY CAR AT THE TRACY VOLKSWAGEN SHOP IN HYANNIS, MASSACHUETTS, ... EVEN, AT THE ALDEN VOLKSWAGEN SHOP IN FAIRHAVEN, MASSACHUSETTS, AND, ALSO, THE WALLACE VOLSKWAGEN SHOP IN STUART, FLORIDA OCCASIONALLY, ... AND, ... HAPPENED, [XXX] , SERVICE ADVISOR AND JEFF HAW, SUPERVIOR AND/OR MANAGER SERVICE ADVISOR AT WALLACE VOLKSWAGEN IN STUART, FLORIDA, THEY ADVISED ME TO VISIT A FIRESTONE STORE AND REQUEST THEM TO REPLACE THE FOUR TIRES. ...AND, SO, I WENT TO SEE A FIRESTONE TIRE STORE A FEW BLOCKS AWAY FROM WALLACE VOLKSWAGEN DEALER IN STUART, FLORIDA, AND THE FIRESTONE TIRE STORE, THEY SAID, THE TIRES ARE NOT WARRANY, CANNOT REPLACE A TIRE, EVEN A FOUR TIRE AND AT ALL. SO, I REQUEST YOU, TO TELL VOLKSWAGEN COMPANY, HEADQUARTER, TO REPLACE A NEW JETTA WITH DIESEL WITH MICHELIN TIRES AND $250.00 PAYMENT MONTHTLY AND NO DOWN PAYMENT INCLUDING WAIVE EARLY TERMINATE PENTALY, AND, ANY, AND, ANYTHING, AND, ALL, BECAUSE I HAVE NOT BEEN HAPPY AND NOT ENJOY WITH THE NEW LEASE 2009 VOLKSWAGEN WITH GASOLINE. [XXX] P.S. PLEASE TRANSFER US TO PROPERLY TO THE DEPERATURE AND FILE A COMPLIANT AT FEDERAL GOVERMENT, NOT STATE GOVERNMENT IF WE FILE A COMPLIANT A FILE AT WRONG U.S. DEPT. OF NHTS.GOV. *TR