2001 VOLKSWAGEN NEW BEETLE Complaints

BOTH REAR BRAKES LOCKED UP, NEEDED TO REPLACE CALIPERS, ROTORS, DRUMS, PADS AT 16,455MILES.*AK

I HAVE A 2001 VOLKSWAGON BEETLE AND WAS VERY FRUSTRATED WHEN MY CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING. I TOOK IT IN TO THE DEALER WHERE I WAS CHARGED $100!!!! AND THEY TOLD ME THAT THEY DID NOT KNOW WHAT THE PROBLEM WAS! I WAS SO UPSET! THE NEXT DAY THE LIGHT CAME ON AGIAN AND I WAS FURIOUS! I TOOK THE CAR IN AGAIN AND WAS TOLD IT WAS THE IGNITION COIL AND THEY WANTED TO CHARGE ME $100 AGIAN. I COPMPLAINED AND GOT THE 2ND FEE WAVED. I'M NOT AN EXPERT BUT IT IS VERY RARE FOR AN IGNITION COIL TO FAIL???*AK

CHECK ENGINE LIGHT CAME ON, NO DRIVABILITY PROBLEMS THOUGH. DEALER SAID NOT UNDER WARRANTY; 2001 VW BEETLE WITH 7,600 MILES. CHECKED AND CHARGED $142.00 TO DIAGNOSE PROBLEM, REPLACED CTS, COOLANT TEMPERATURE SENSOR. IT APPEARS THAT IT IS HARD TO FIND ANY SHOPS WITH EQUIPMENT TO ACCESS VW'S ENGINE CONTROL SYSTEM; ONLY WAY IS AT VW OR IF A SHOP HAS A PC BASED SYSTEM CALLED MORPHUS? WAS THIS DEFECT UNDER WARRANTY SINCE IT IS PART OF THE OVERALL ENGINE MANAGEMENT SYSTEM, CONTROLLING EMISSIONS? THANK YOU, [XXX].*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE REAR DISC BRAKE PADS (BOTH SIDES) COMPLETELY WORN OFF/OUT AT 25,000 MILES ON 2001 VW NEW BEETLE. THE WORN OUT PADS ALSO DAMAGED BOTH REAR HUB/ROTOR ASSEMBLIES, WHICH ALSO HAD TO BE REPLACED BY THE CONSUMER, AT THE CONSUMERS COST. THIS CAR HAD BEEN IN FOR ITS 20,000 MILE CHECK UP TO THE DEALERSHIP, AND THE FEMALE OWNER HAD ASKED ABOUT REAR BRAKE NOISES THAT CONCERNED HER. THE DEALERSHIP ASSURED HER THAT EVERYTHING WAS OK, BUT SOMETIMES IT WOULD JUST NORMALLY MAKE SOME NOISES. A FEW THOUSAND MILES LATER THE PADS AND ROTORS ARE COMPLETELY SHOT AND WE HAVE TO PICK UP THE TAB AS THE CAR IS NOW NO LONGER UNDER WARRANTY. VW HAS HAD A TECHNICAL SERVICE BULLETIN(TSB#4602-01 DATED 04-02), I RECENTLY FOUND OUT, CONCERNING THIS PARTICULAR PROBLEM WE EXPERIENCED:BRAKE PADS(REAR) APPARENT PREMATURE WEAR. I MENTIONED THIS FACT TO BOTH THE DEALERSHIP IN RACINE, WI AND VW AT THEIR 1-800-822-8987 "CUSTOMER CARE" CARE NUMBER WHEN SPEAKING TO MR KEN PARROTT. IT WAS TO NO AVAIL. THE DEALERSHIP SERVICE DEPT PERSON FELT THIS WAS "NORMAL" THOUGH I CONTESTED THAT OPINION. THE VW PERSON, MR PERROTT, SAID HE COULDN'T EVEN LOOK INTO THE MATTER AS THE WORK WAS PERFORMED AT A NON VW DEALERSHIP, THOUGH IT WAS A CERTIFIED NAPA AUTOCARE SERVICE CENTER THAT DID THE REPAIR WORK. HE, MR PARROTT, ALSO STATED IF I HAD TAKEN IT IN TO A VW GARAGE WAS NO GUARANTEE THEY WOULD PAY FOR MY EXPENSES EITHER. I ASKED ABOUT "OPENING A CASE" W/VW AND HE SAID THE CONVERSATION WE WERE HAVING INITIATED IT AND WHEN I HUNG UP(I ASKED HIM ABOUT THIS) THAT THE CASE WOULD BE CLOSED, AS FAR AS THEY WERE CONCERNED. BUT NOT AS FAR AS I AM CONCERNED. *AK

WINDSHIELD WIPER LINKAGE ARM NUT SECURING THE BRACKET TO THE WIPER MOTOR NUT HAS NO LOCKING MECHANISM TO PREVENT THE NUT FROM LOOSENING DURING WIPER OPERATION. THIS RESULTS IN THE NUT WORKING ITS WAY OFF THE WIPER MOTOR AND THE WIPERS CEASING OPERATION. REATTACHING THE NUT ONLY WORKS BRIEFLY UNTIL THE NUT WORKS LOOSE AGAIN. IN ADDITION, I RECEIVE NO RECALL NOTIFICATIONS FOR THIS VEHICLE IN THE ENTIRE TIME I HAVE OWNED IT AND I AM THE ORIGINAL OWNER.*AK

A FAMILY MEMBER OF MINE RECENTLY BOUGHT, I BELIEVE, A 2001 VOLKSWAGEN BEETLE. AFTER WAITING A WHILE FOR HER TAGS SHE AND HER FATHER LOOKED INTO THE DOCUMENTS GIVEN TO HER BY THE DEALERSHIP AND NOTICED A DISCREPANCY IN MILEAGE AFTER THEY DID A FULL CARFAX REPORT ON THE CAR. THE CARFAX REPORTED THAT THE CAR HAD 76000 MILES ON IT IN NOVEMBER OF 2003 BUT THE DOCUMENT ATESTING TO MILEAGE FROM THE DEALERSHIP STATED IT HAD ONLY 66K WHEN BOUGHT IN MARCH ON IT AND THE VEHICLE WAS NOT SOLD TO THE DEALERSHIP UNTIL FEBRUARY WITH WHO KNOWS HOW MANY MILES. I BELIEVE THAT THE DEALERSHIP OR THE PREVIOUS OWNER ROLLED BACK THE MILEAGE. IN MY MIND IT IS MORE LIKELY THAT IT IS THE DEALER. I WOULD LIKE TO KNOW THE STEPS WE NEED TO TAKE, THE INFORMATION WE NEED TO HAVE AND HOW TO GET IT, AND WHO TO CONTACT IN SOUTH CAROLINA (PREFERABLY IN ROCK HILL, SC) IN ORDER TO TAKE CARE OF THIS PROBLEM. *AK

WINDSHIELD WIPER FAILS TO OPERATE OR OPERATES RANDOMLY. THE BLADE WILL STOP IN THE MIDDLE OF THE WINDOW AND GO NO FURTHER UNLESS I PHYSICALLY PUSH IT DOWN OR TURN THE SWITCH ON THE HIGHEST SPEED AND THEN IT MAY WORK SO I CAN PUT IT IN THE DOWN POSITION SO IT DOESN'T OBSTRUCT MY VIEW. *LA

BRAKE LAMPS ON 2001 NEW BEETLE COME ON AND STAY ON EVEN THOUGH THE VEHICLE IS SHUT OFF AND PARKED. THIS IS SIMILAR TO NHTSA CAMPAIGN # 03V265000 (7-25-03). I CHECKED VW AND THEY TOLD ME THE RECALL WAS VIN SPECIFIC AND MY 2001 NEW BEETLE WAS NOT INCLUDED. IT SEEMS THERE MAY BE MORE UNITS AFFECTED THAN ORIGINALLY THOUGHT.*AK

I OWN A 2001 NEW BEETLE AND HAVE DILIGENTLY HAD ALL FACTORY SERVICE PERFORMED. AT THE 20,000 MILE SERVICE, WE REPORTED A METALLIC RUBBING SOUND FROM THE REAR BRAKES. THE DEALER INSPECTED AND FOUND NOTHING WRONG. THE NOISE CONTINUED, AT 9,000 MILES LATER WE TOOK IT BACK FOR FURTHER INSPECTION. AT THAT TIME, THE DEALER INFORMED US WE NEEDED NEW REAR ROTORS AND PADS AT A COST OF $357.47. WE ASKED HOW THE BRAKES COULD BE FINE JUST 9,000 MILES PREVIOUSLY, AND THE DEALER SAID THAT THAT WAS THE WAY IT WAS WITH THESE NEW BEETLES; WHEN THE PADS WEAR OUT, YOU ALSO HAVE TO REPLACE THE ROTORS. I CONTACTED VW CUSTOMER SERVICE, MARY GENERA, WHO STATED THAT SHE BACKED UP WHATEVER THE DEALER SAID. SHE FURTHER INDICATED THAT SHE HAD NO TECHNICAL KNOWLEDGE WHATSOEVER, AND REFUSED TO PROVIDE A TECHNICAL CONTACT WITHIN THE COMPANY TO SPEAK TO. SHE SAID MY ONLY RECOURSE WAS TO WORK WITH THE DEALER. I CONTACTED A LOCAL AUTOMOTIVE EXPERT, DAVE FINKELESTEIN, (ST. LOUIS POST DISPATCH), WHO SUGGESTED, BUT COULD NOT CONFIRM, THAT VW MIGHT BE USING A SUBSTANDARD "SOFT" BRAKE ROTOR. A FOLLOWUP WRITTTEN COMPLAINT WITH THE DEALER YIELDED NO RESPONSE. I SUSPECT VW IS USING SUBSTANDARD PARTS ON THEIR NEW VEHICLES. AS FAR AS I CAN TELL, THE REAR PADS WORE OUT AROUND 19,000 MILES, WHICH IS RIDICULOUSLY LOW FOR A NEW CAR. THIS CAR HAS HAD AN EXTEREMELY LARGE NUMBER OF MECHANICAL FAILURES, MOST OF THEM REPAIRED UNDER WARRANTY. IT GOT SO BAD, VW AGREED TO EXTEND THE WARRANTY AN ADDITIONAL 48,000 MILES. UNFORTUNATELY, THIS ADDITIONAL WARRANTY DOES NOT COVER BRAKE ROTORS. THE DEALER-PROVIDED SERVICE PROVIDED FOR THIS CAR HAS BEEN ABYSMAL AND I WOULD CAUTION ANYONE THINKING ABOUT BUYING A NEW VW TO THINK TWICE. THESE CARS ARE VERY POORLY MADE AND EVEN MORE POORLY SUPPORTED BY SO-CALLED "CUSTOMER SERVICE".

WHILE DRIVING MY 2001 VW NEW BEETLE THE CAR SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. I IMMEDIATELY SLOWED DOWN BUT THE CAR CONTINUED TO IDLE VERY ROUGHLY. THE ESC AND CHECK ENGINE LIGHTS ILLUMINATED. I PULLED THE CAR OFF THE HIGHWAY AND TURNED OFF THE ENGINE. I WAS ABLE TO RE-START THE ENGINE AND DRIVE THE CAR HOME. I TOOK THE CAR TO THE DEALER AND WAS INFORMED THAT THE O2 SENSOR AND THE THROTTLE BODY HAD FAILED AND REQUIRED REPLACEMENT. THE TOTAL COST WAS $1097.00 AND WAS MY RESPONSIBILITY EVEN THOUGH THE CAR IS A 2001 MODEL WITH JUST OVER 18000 MILES ON THE ODOMETER. A CALL TO THE VOLKSWAGEN "CUSTOMER ADVOCATE" CENTER PROVED HOPELESS AS THEY REFUSED TO PAY FOR THE REPAIR. I WAS TOLD THAT THE 2001 VW BEETLE CAME WITH A 2 YEAR 24000 MILE WARRANTY. THE LACK OF WARRANTY LEADS ME TO BELIEVE THAT VW KNEW THESE CARS WERE OF SUBSTANDARD QUALITY FROM THE DATE OF MANUFACTURER. *JB