2012 VOLKSWAGEN PASSAT Complaints

FRONT DRIVER SIDE DOOR WILL NOT OPEN NOR WILL IT UNLOCK. LATELY, (DECEMBER 2018), I CANNOT OPEN THE DOOR IN THE MORNING. SOMETIMES COLD DRY MORNINGS, OTHER MORNINGS MIST THAT HAS FROZEN, OTHER MORNINGS JUST COLD. I HAVE TO GO THROUGH THE PASSENGER SIDE DOOR AND WORK MY WAY OVER TO DRIVERS SEAT. TAKES UP TO 20 MINUTES FOR THE DOOR TO OPEN. I FOUND IT EASIER IF I HAVE DEFROST ON HIGH HEAT WITH VENT POINTED TO DOOR. I FIND THIS A DANGEROUS SITUATION AS I DRIVE TO WORK KNOWING SOMETHING COULD HAPPEN AND I COULD NOT GET OUT.

TAKATA RECALL I LOOKED UP VEHICLES VIN AN NOTICED 6 RECALLS ON IT I HAD GOT THE ISSUE FIXED AND I NOTICED MY SENSOR IN MY TIRE WAS BLINKING I TOOK IT BACK TO THE DEALERSHIP GUY WORKING TOLD ME ONLY A SENSOR I NEED TO PAY FOR WHICH I HAVE ALREADY LOOKED UP AN SEEN THAT IT WAS A RECALL ON THE TIRE SENSOR ON THE 24 OF FEBRUARY I'M RIDING DOWN PATTON ST IN GREENSBORO NC I NOTICED MY AIRBAG LIGHT WAS BLINKING STEERING WHEEL STARTED TO SHAKE RATTLED ME I PULLED OVER AND AIRBAGS DEPLOYED I BEGAN TO GET IN THE CAR I'M NOT SURE WHY THE AIRBAGS CAME OUT I HAD TO GO TO THE HOSPITAL DUE TO THE AIRBAGS HITTN ME IN THE FACE I HAVE REACHED OUT TO THE DEALERSHIP SPOKE WITH SUPERVISOR EBBIE ALSO DISRESPECTFUL I'M ONLY WANTING MY CAR FIXED BECAUSE OF AN ISSUE THAT WAS RECALLED ON VOLKSWAGEN VEHICLES

THE HEATER CORE IS CLOGGED AND THE PASSENGER SIDE WINDOWS OF THE CAR, BOTH WINDSHIELD AND DOOR, DO NOT DEFOG/DEFROST FOR UP TO 20 MINUTES IN SOUTHERN CALIFORNIA WEATHER. IT IS A KNOWN ISSUE ONLINE WITH MANY OWNERS OF VW'S IN THE 2012+ RANGE AFFECTED. I ALMOST HIT SOMEONE IN THE CROSSWALK TWICE RECENTLY DUE TO THE DECREASED VISIBILITY.

TAKATA RECALL. 2017 HAD AIRBAG RECALL COMPLETED, NO ISSUES PRIOR TO RECALL. AFTER RECALL, HORN SOUNDS WHILE DRIVING AND WHILE VEHICLE IS RUNNING, AND CAN'T BE SHUT OFF. DEALERSHIP REFUSES TO FIX, IDENTIFIES AS NEW PROBLEM. CHANGED CLOCK SPRING TO FIX HORN ISSUE FOR $500, HORN NOW INTERMITTENTLY SOUNDS WHILE DRIVING, STEERING WHEEL CONTROLS, AND CRUISE CONTROLS NO LONGER WORK.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT TOOK THE VEHICLE TO LAKELAND VOLKSWAGEN (LOCATED AT 209 S LAKE PARKER AVE, LAKELAND, FL 33801, (863) 804-6160) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). AFTER THE REPAIR, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, THE HORN WAS INOPERABLE, AND THE STEERING WHEEL CONTROLS WERE INOPERABLE. THE DEALER STATED THAT THE FAILURE COULD BE DUE TO THE CLOCKSPRING. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

MY VEHICLE HAS BEEN JUST FINE UP UNTIL SATURDAY MORNING,12/1/2018 AT APPROXIMATELY 10:30. AS I WAS MAKING A RIGHT TURN I HEARD CLICKING COMING FROM MY STEERING WHEEL. MIND YOU I WOULD HERE THIS CLICKING HEAR AND THERE BUT FIGURED MAYBE MY STEERING COLUMN WAS GETTING RUSTY NOT KNOW IT WAS MORE SERIOUS UNTIL NOW. AFTER I PARKED MY CAR I RECEIVED AND AIR BAG ERROR. MY CAR WAS APART OF THE TAKATA AIRBAG INFLATOR RECALL AND I GOT THAT FIXED AT THE DEALER APRIL 2017. WHEN I CALLED THE VW DEALER NEAR MY RESIDENCE, THE SERVICE ADVISOR ASK I BRING MY CAR IN TO DIAGNOSE HOWEVER FROM THE SOUNDS OF IT, APPEARS TO BE A SPIRAL CLOCK SPRING ISSUE. OF COURSE BEING A FEMALE I HAD CONCERNS AND ASK SEVERAL QUESTIONS GOONG BACK TO THE AIRBAG REPLACEMENT TO SEE IF IT ALL TIED IN TOGETHER. THE ADVISOR ADVISED SINCE THE RECALL WAS A YEAR AND HALF AGO THIS IS A DIFFERENT ISSUE BUT AGAIN WOULD DIAGNOSE THE VEHICLE FIRST. HERE'S MY ISSUE. AS I REACHED MORE, I NOTICED A LOT OF COMPLAINTS AND INVESTIGATIONS RELATED TO THE CLOCK SPRING FAILURE. THERE WERE RECALLS BUT MY VEHICLE WAS NOT INCLUDED. THAT IS A HUGE PROBLEM AND VERY CONCERNING AND POOR JUDGEMENT ON VW BEHALF. NOW I'M DRIVING WITH A POSSIBLE FAULTY AIRBAG THAT WAS NOT REALLY FIXED, MY HORN DOES NOT WORK, NOR ANY CONTROLS ON MY STEERING WHEEL. IN MY OPINION I SHOULD NOT HAVE TO COME OUT OF POCKET FOR SUCH REPAIR DUE TO THE LACK OF VW. VW ARE PUTTING PEOPLE'S LIVES AT STAKE. I'VE HAS ELECTRICAL ISSUES NOW THIS. NOT RELIABLE VEHICLES AT ALL. I HOPE SOMEONE CAN LOOK INTO THIS MATTER AND ADDRESS IT. THANK YOU FOR YOUR TIME!

SECONDARY AIR PRESSURE SENSOR FAILURE AFTER 37000 MILES,PART OF EMISSION AND NOT COVERED UNDER WARRANTY.VEHICLE WAS IN MOTION.

I WENT TO OPEN MY DRIVER SIDE DOOR, AND IT WOULDN'T UNLOCK. I CLIMBED ACROSS FROM THE PASSENGER SIDE WHERE THE DOOR WOULD OPEN. WHEN I PULLED THE LEVER FROM THE INSIDE THE DOOR OPENED ON THE DRIVER SIDE. BUT NOW IT WOULDN'T LATCH TO FIRMLY CLOSE. IT WOULD JUST HIT AND POP OPEN A LITTLE BIT. I WENT TO BOMMARITO VOLKSWAGON IN ST. PETERS, MISSOURI AND THEY REFUSED SERVICE. THIS IS A SAFETY ISSUE NOT CAUSED BY USER ERROR. WARRANTY OR NOT, THIS SHOULD NOT HAPPEN TO A VEHICLE THAT IS ONLY 6 YEARS OLD. I DISCUSSED IT WITH THE DEALER, ABOUT PRICING AND THEY REFUSED SERVICE AND FORCED ME TO DRIVE OFF THEIR LOT WITH AN UNSAFE VEHICLE WHERE I HAD TO MANUALLY HOLD THE DOOR SHUT. I ALSO REQUESTED THE TAKATA AIRBAG BE REPLACED AND THEY FORCED ME TO LEAVE WITH THREAT OF CALLING THE POLICE FOR AN ISSUE THEY REFUSED TO FIX DESPITE NEVE RAISING MY VOICE AND JUST TRYING TO TO DISCUSS THE SITUATION WITH THE DEALER.

AIRBAG CLOCK SPRING FAILURE AFTER PREVIOUS RECALL WORK WAS PERFORMED. ENCOUNTERED STEERING WHEEL RESISTANCE TO CORNERING AND HEARD CRUNCHING NOISE AS AIRBAG LIGHT CAME ON. ALL STEERING WHEEL CONTROLS INCLUDING HORN WERE LOST. VOLKSWAGEN DEALER SERVICE STATED OVER PHONE THAT THIS WAS UNRELATED TO PREVIOUS RECALL AND WOULD NOT BE COVERED.

VEHICLE WAS SERVICED SEPTEMBER 2015 FOR RECALL REGARDING DEFECTIVE CLOCK SPRING/ POOR CLOCK SPRING DESIGN. IT APPEARS THAT THE VEHICLE HAD A CLOCK SPRING COVER INSTALLED TO PREVENT DAMAGE. IT APPEARS THE CLOCK SPRING IS NOW FAULTY. VW DEALERSHIP CONFIRMED OTHER VEHICLES THAT HAD SAID SERVICES DONE NOTICED THE CLOCK SPRING MAINTENANCE PERFORMED IMPROPERLY, LEADING TO FURTHER DAMAGE. DEFECTIVE CLOCK SPRING WAS CONFIRMED BY THE DEALERSHIP. IT HAS BEEN A WEEK AND VW KEEPS DRAGGING THEIR FEET ON GIVING US INFORMATION ON WHAT THEY'RE GOING TO DO. WE HAVE BEEN SEVERELY INCONVENIENCED DUE TO THE FACT WE ARE DOWN TO ONE CAR. IF WE CHOOSE TO FIX THE VEHICLE NOW, VW WILL REFUSE TO REIMBURSE US. WE HAVE TO LEAVE THE VEHICLE AT THE DEALER AND WAIT FOR THEM TO DECIDE WHAT TO DO BEFORE WE CAN DO ANYTHING.