2012 VOLKSWAGEN PASSAT Complaints

TAKATA RECALL. I TOOK MY VEHICLE INTO VW IN 3/2016 FOR THE RECALL. AT THAT TIME NONE OF THE CONTROLS ON MY STEERING WHEEL WERE WORKING AND THE AIR BAG WARNING LIGHT WAS ON. I WAS ADVISED THEY PUT A COVER OVER THE CLOCK SPRING AND ALSO REPLACED THE CLOCK SPRING. FAST FORWARD TO 2018 AND THERES AN ISSUE WITH THE CLOCK SPRING NEEDING TO BE REPLACED AGAIN. THE DRIVER AIRBAG WARNING LIGHT IS ON AGAON, STEERING WHEEL CONTROLS DONT WORKING AND TO ADD TO THAT NOW A CLICKING SOUND WHEN THE STEERING WHEEL IS TURNED. VVW SAYS IM OUTSIDE WARRANTY ON RECALLED PARTS AND I'M THE ONE THAT WILL BE OUT OF POCKET ON THE $700 REPAIR

DOOR LOCK ACTUATORS FAIL TO LOCK CAR DOORS. HAVE HAD TO REPLACE 3 DOOR LOCK ACTUATORS ON A 2012 VW PASSAT OVER APPROXIMATELY 4 YEARS. THERE IS NO OPTION TO LOCK THE DOOR WITH A KEY OR MANUALLY FROM WITHIN CAR. THE DOOR DOES NOT LOCK WHEN USING KEY FOB OR LOCK SWITCH. THE CAR ALARM DOES NOT GO OFF WHEN DOOR IS OPENED AFTER THE CAR HAS BEEN LOCKED WITH FOB. WHEN DRIVING THE CAR, AFTER EVERY STOP, THE DOORS TRY TO LOCK AGAIN WHEN CAR MOVES. SAFETY ISSUE THAT DOOR IS NOT LOCKED WHEN DRIVING AND ALSO SAFETY ISSUE CANNOT LOCK CAR TO KEEP PEOPLE AND PROPERTY SAFE FROM SOMEONE OUTSIDE..

I RECEIVED A SAFETY RECAL 69L2 STATING THAT THE STEERING WHEEL CLOCK SPRING IN MY 2012 VOLKSWAGEN PASSAT COULD FAIL. THE CLOCK SPRING DID FAIL AND WAS REPAIRED IN 2015 UNDER THE SAFETY RECALL. ON OCT 5TH 2018 THE STEERING WHEEL CLOCK SPRING FAILED AGAIN AND VOLKSWAGEN REFUSED TO REPAIR IT UNDER THE 2015 RECALL. WITH A BROKEN CLOCK SPRING THE DRIVER AIR BAG IS DISABLED. THE HORN IS DISABLED AND ALL CONTROLS ON THE STEERING WHEEL ARE DISABLED. THE STEERING WHEEL CLOCK SPRING BROKE AS I WAS MAKING A NORMAL RIGHT HAND TURN INTO MY DRIVEWAY.

LAST MONTH, SEPTEMBER 2018, WHILE DRIVING MY CAR ON SURFACE STREETS, I STARTED TO HEAR A CRACKING NOISE COMING FROM MY STEERING WHEEL WHENEVER I TURNED THE WHEEL. MY AIRBAG LIGHT ALSO CAME ON. AS I CONTINUED TO DRIVE, I WAS WORRIED THAT MY STEERING WOULD FAIL FROM ALL THE NOISE I WAS HEARING FROM THE STEERING COLUMN. ONCE I GOT HOME, I RESEARCHED ONLINE WHAT THE PROBLEM MIGHT BE AND I ALSO VERIFIED WITH THE VW DEALERSHIP THAT IT WAS A BROKEN CLOCK SPRING COIL AND MY AIRBAG AND ALL ELECTRICAL COMPONENTS TO THE STEERING WHEEL FAILED AND I WAS DRIVING MY CAR WITHOUT THE MAIN SAFETY FEATURE WHICH IS THE AIRBAG. I WENT TO THE VENTURA VW DEALERSHIP ON SEPTEMBER 20,2018 TO HAVE THEM REPLACE THE CLOCK SPRING COIL. THEY KEPT MY CAR OVERNIGHT AND I HAD TO PAY FOR A RENTAL CAR FROM THEM. FROM MY UNDERSTANDING, VW KNEW THAT THE CLOCK SPRING COIL COULD BREAK AND THEREFORE THEY ISSUED THE VW RECALL # 15V483000 IN 8/14/2015, TO PLACE A PROTECTIVE COVER OVER THE STEERING WHEEL CLOCK SPRING. I HAD THIS RECALL ALREADY DONE TO MY CAR PRIOR TO THIS ISSUE HAPPENING. THEREFORE IT SEEMS THAT VW'S RECALL FIX DID NOT PREVENT THE CLOCK SPRING FROM BREAKING IN MY CAR. THE VENTURA VW DEALERSHIP SERVICE MANAGER ATTEMPTED TO HAVE VW REIMBURSE ME FOR THIS ISSUE BUT THEY WOULD NOT. IT SEEMS LIKE THIS SHOULD BE FIXED BY VW SINCE THEY KNEW THIS IS A PROBLEM AND ATTEMPTED TO FIX IT WITH A RECALL IN 2015 WHICH FAILED. MY CAR'S CLOCK SPRING BROKE DESPITE HAVING THE VW RECALL PROTECTIVE COVER IN PLACE AND IT WAS AN EXPENSIVE REPAIR.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE ELECTRONIC POWER CONTROL (EPC) INDICATOR ILLUMINATED. THE CONTACT CALLED AND TOOK THE VEHICLE TO TEDDY VOLKSWAGEN (718-920-1400, LOCATED AT 3743 BOSTON RD, BRONX, NY 10466) WHERE THE EPC INDICATOR WAS RESET, BUT THE FAILURE RECURRED. WHILE THE CONTACT WAS HEADED BACK TO THE DEALER, THE FAILURE RECURRED. THE VEHICLE WAS PULLED OVER AND, WHEN RESTARTED, THE EPC INDICATOR TURNED OFF. AS A RESULT, THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE MATTER WOULD BE REFERRED TO THE REGIONAL DIRECTOR. THE REGIONAL DIRECTOR CALLED AND STATED THAT NOTHING COULD BE DONE UNLESS THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,500.

I RECEIVED A RECALL NOTICE ON MY CAR 14 MONTHS AGO, AND IMMEDIATELY GOT IT FIXED. THE RECALL WAS FOR MY STEERING WHEEL CLOCK SPRING- THIS AFFECTS MY HORN, AIRBAGS, AND HANDS FREE PHONE OPTION. I GOT IT FIXED IN JULY 2017. 14 MONTHS LATER (TODAY) IT BROKE AGAIN. THIS IS AN OBVIOUS FAULT ON VOLKSWAGEN'S PART. BECAUSE ITS AFTER 12 MONTHS, THEY WILL NOT HONOR THE BROKEN PART AND FIX IT. I WOULD HAVE TO PAY OUT OF POCKET FOR THE PART THAT COST $300.00. THIS A SAFETY ISSUE, AND I AM AFRAID MY AIRBAGS WILL NOT WORK, LET ALONE MY HORN ABSOLUTELY DOES NOT WORK. VOLKSWAGEN SHOULD HONOR THIS ISSUE, AND MAKE AN EXCEPTION, SINCE IT IS A TWO MONTHS DIFFERENCE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. VOLKSWAGEN READING (2746 BERNVILLEE RD, LEESPORT, PENNSYLVANIA 19533, (610) 777-6500) STATED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 181-245-460. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

MY CAR HAS 59900 MILES, KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE, I CAN NOT TURN OFF MY CAR NOW. I SEARCHED ONLINE, THIS IS A COMMON ISSUE TO VW CARS, MANY VW OWNERS COMPLAIN THE KEY IS STUCK IN IGNITION AND CAN NOT TURN OFF ENGINE, THEY HAD TO BRING THE CAR TO DEALER TO REPLACE IGNITION SWITCH.

THE CAR BEGAN SHAKING ONCE IN A WHILE AND ABOUT A MONTH LATER BEGAN TO DIE WHEN IDLE WAITING AT RED LIGHTS OR STOP SIGNS. I WAS TOLD THE VACUUM SEAL NEEDED REPLACED BUT TO DO SO EVERYTHING WOULD NEED REPLACED AS YOU CAN'T JUST REPLACE A VACUUM SEAL. THE ELECTRICAL COMPONENT OF MY CAR STARTED TO GO HAYWIRE AND EVERY LIGHT, CLOCK WOULD GO OFF IF I TRIED TO START THE CAR. AFTER THAT AS FIXED THE BATTER WHICH WAS TESTED AND AT 99% DIED AND HAD TO BE REPLACED. THESE ISSUES HAPPENED WHEN I WAS ON A CITY STREET DRIVING AND I WAS STUCK IN THE MIDDLE OF THE ROAD WITH PEOPLE PASSING ME AND HONKING. I GOT THE CAR FIXED AT STEVEN'S CREEK VOLKSWAGEN IN SUNNYVALE, CA IT WAS VERY EXPENSIVE AND I WAS OUT OF A CAR FOR WELL OVER A WEEK. NONE OF THESE WERE ISSUES CAUSED BY ME. I HAVE VERY LOW MILEAGE AND TAKE GOOD CARE OF MY CAR.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH, THE CONTACT CRASHED INTO THE REAR OF A 2018 HONDA ACCORD. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT MECHANIC. THE VEHICLE DAMAGES HAD NOT BEEN DETERMINED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,298.